微軟的績效管理

微軟高級(jí)開發(fā)管理峰會(huì)微軟的績效管理

PerformanceManagementatMicrosoft陸華

人力資源部經(jīng)理微軟上海自我介紹Aboutme在微軟效勞于人力資源部已滿五年WorkedforMicrosoftfor5yearsasHR支持微軟全球技術(shù)中心與微軟(中國)銷售機(jī)構(gòu)華東/華中/西南區(qū)SupportbothMicrosoftGlobalTechnicalEngineeringCenterandMicrosoftPRCSales&MarketingOrganizationinEast/Central/WestChina今天的目的PurposeToday介紹微軟績效管理的流程與系統(tǒng)ProvideyouanoverviewofMicrosoftPerformanceManagementsystemandprocess內(nèi)容安排AgendaToday微軟的人力資源戰(zhàn)略MicrosoftPeopleStrategy績效考評(píng)PerformanceReview職業(yè)開展探討Mid-yearCareerDiscussion經(jīng)理人的作用Managermakeadifference微軟的人力資源戰(zhàn)略一流的招聘GreatHires一流的工作GreatJobs一流的經(jīng)理GreatManagers一流的公司GreatCompany員工發(fā)展PeopleDevelopment招聘Recruiting績效管理PerformanceManagement

薪酬Compensation符合法律LegalAwareness處理績效的各類問題HandlingPerformanceIssues微軟人力資源戰(zhàn)略MSPeopleStrategy:

角色分配WhoOwnsWhat?決策層—設(shè)定方向和價(jià)值觀Execs…owndirectionandvalues經(jīng)理—方向與價(jià)值觀的執(zhí)行;協(xié)同員工的個(gè)人開展Managers…owntheimplementationofthedirectionandthevalues;partnerwithemployeeondevelopment員工—負(fù)責(zé)自我鼓勵(lì)，承擔(dān)職責(zé);參與自我開展Employees…owntheirmotivationandresponsibilities;partnerondevelopment人力資源人員—負(fù)責(zé)支持管理的方法與工具；開展與保存優(yōu)秀的員工HumanResources…ownthetacticsandtoolsthatsupportmanagement’seffortstoattract,developandkeepgreatpeople.微軟高級(jí)開發(fā)管理峰會(huì)微軟的績效考核

PerformanceReviewatMicrosoft考核與報(bào)酬理念

Review&RewardsPhilosophy

為績效而付薪PayforPerformance為工作而付薪PayforJob基于雙方一致目標(biāo)的達(dá)成Rewardsbasedonattainmentofmutuallyagreeduponobjectives支持業(yè)務(wù)的目標(biāo)Supportsbusinessobjectives績效管理的流程

PerformanceReviewProcess基于對(duì)獲得更好的業(yè)務(wù)結(jié)果Withthefocusondrivingbusinessresults,itis:

“我們使用持續(xù)的流程來確定以及獎(jiǎng)勵(lì)完成的工作以及工作是如何完成的。〞“Theongoingprocessweusetodefine,evaluateandrewardtheworkandhowitgetsdoneatMicrosoft.〞績效管理PerformanceReviewProcess持續(xù)的Ongoing

根據(jù)目標(biāo)管理績效managingperformanceaccordingtogoals職業(yè)開展/績效檢查年度績效考評(píng)隨時(shí)提升PromotionsAnytime設(shè)定目標(biāo)SetGoals反響Feedback1月至12月Jan-DecNoratingorformalreview7月8月July/August8月August反響Feedback反響Feedback反響Feedback8月份績效考評(píng)的目的

PurposeofAugustReviews一個(gè)對(duì)于您過去一年績效反響的年度觀察.Servesasaanannuallookatfeedbackonyourperformanceforthelastyear.一個(gè)給您直屬經(jīng)理打分的時(shí)機(jī)Opportunityforyoutoprovideyourimmediatemanagerfeedbackontheirperformance.一個(gè)提供為確認(rèn)或確定今后目標(biāo)的討論的時(shí)機(jī)Providesanopportunityforadiscussiontoreconfirm/setfuturegoalsandobjectives.將財(cái)務(wù)的獎(jiǎng)勵(lì)直接與績效掛鉤〔加薪，獎(jiǎng)金，股票〕Linksfinancialrewardsdirectlywithperformance(meritincrease,bonus,stockoptions)微軟績效管理的要素

ElementsofPerformanceManagementatMicrosoft設(shè)定清晰的目標(biāo)Settingclearobjectives持續(xù)而一致的反響Constantandconsistentfeedback理解微軟所需的技能UnderstandingMScompetency填寫書面考核表Writingreviews通過經(jīng)理反響表給您的經(jīng)理打分--非常重要Providingmanagementfeedbacktoyourmanager’smanagerviatheManagerFeedbackForm–IMPORTANT經(jīng)理與員工需要設(shè)定明確且可衡量的目標(biāo)ManagerandEmployeeNeedtoSetSpecificandMeasurableObjectives將目標(biāo)與以下結(jié)合AlignObjectives團(tuán)隊(duì)與機(jī)構(gòu)的目標(biāo)Teamandsubsidiarygoals個(gè)人的職業(yè)目標(biāo)Individualcareergoals在執(zhí)行的優(yōu)先性方面取得一致MutualAgreementbetweenManagerandEmployeeonPrioritiesSMART目標(biāo)以及質(zhì)量的標(biāo)準(zhǔn)SMARTGoalsandQualityStandards跟蹤與反響的方案PlanforFollow-UpandFeedback設(shè)定目標(biāo)SettingObjectivesSMART目標(biāo)S=Specific明確的M=Measurable可衡量的A=Attainable/Achievable可到達(dá)的R=Resultsbased/Realistic基于結(jié)果的/現(xiàn)實(shí)的T=Timebound有時(shí)間限定的設(shè)定“SMART〞目標(biāo)

Writing“SMART〞Goals將目標(biāo)與下面向結(jié)合Alignobjectives團(tuán)隊(duì)與分公司的目標(biāo)teamanddivisiongoals個(gè)人的職業(yè)目標(biāo)individualcareergoals確定優(yōu)先性Clarifypriority考慮您的熟練程度Consideryourproficiency確定清晰的測量方法與質(zhì)量標(biāo)準(zhǔn)Defineclearmeasurementsandqualitystandards對(duì)跟蹤與反響的方案Planforfollow-upandfeedback建立周期的一對(duì)一面談(每周一次或每周兩次)來確定目標(biāo)能夠支持業(yè)務(wù)Establishregular1:1’s(weeklyorbi-weekly)tomakesuregoalsandobjectivesarestillrelevanttothebusiness績效評(píng)分等級(jí)

PerformanceRatingScale5.0 超常的績效，鮮有人能夠到達(dá)Exceptionalperformance,rarelyachieved4.5 一貫地超出所有該職位的要求與期望Consistentlyexceedsallpositionrequirementsandexpectations4.0 一貫的超出大局部該職位的要求與期望Consistentlyexceedsmostpositionrequirementsandexpectations3.5 超出局部該職位的要求與期望Exceedssomepositionrequirementsandexpectations3.0 到達(dá)職位的要求與期望；到達(dá)大局部或所有的目標(biāo)；某些技能需要進(jìn)一步的提高M(jìn)eetsmostorallpositionrequirementsandexpectations.Accomplishesmostorallobjectives.Someskillsmayrequireadditionaldevelopment.2.5 低于該職位的要求與期望；Fallsbelowperformancestandardsandexpectationsofthejob注意:所有的等級(jí)通過可比較的等級(jí)與職責(zé)與個(gè)人聯(lián)系在一起Note:Allratingsrelativetoindividualswithcomparablelevelsofresponsibility員工排序

StackRanking有些組織用來比較績效的一個(gè)管理工具Amanagementtoolsomeorganizationsmayelecttousetohelpcompareperformance員工排序的操作

StackRankingPractices

(各個(gè)組織采用略有不同)(variesfromgrouptogroup)標(biāo)準(zhǔn)Calibration：通過特定的標(biāo)準(zhǔn)來比較，確定分?jǐn)?shù)Rankwithspecificcriteria,thenscoresaredecided確認(rèn)Validate：首先確認(rèn)分?jǐn)?shù)，然后排序來確認(rèn)Makescoredecisionsfirst,thenstackranktovalidate“LifeBoatDrill〞沉船法那么誰需要下船如果船正在下沉?Whocanweloseiftheboatissinking?其他評(píng)估考慮的因素

Otherevaluationconsiderfactors

“人員管理〞經(jīng)理的得分“PeopleManagement〞r(shí)atingformanagers使別人變得偉大Makingothersgreat微軟的價(jià)值觀MicrosoftValues全年發(fā)生的提升Promotionsoccuryearround微軟高級(jí)開發(fā)管理峰會(huì)微軟的價(jià)值觀

MicrosoftValues優(yōu)秀人才是聰明的，富有創(chuàng)造力的以及精力充分的…

Greatpeoplearebright,creativeandenergetic…正直與老實(shí)的Actwithintegrityandhonesty對(duì)客戶，合作伙伴以及技術(shù)充滿激情Passionateaboutcustomers,partnersandtechnology坦率的，尊敬的以及致力于使別人變得偉大Openandrespectfulanddedicatedtomakingothersbetter承受更大挑戰(zhàn)并且盡心完成Takeonbigchallengesandseethemthrough自我批評(píng)同時(shí)致力于個(gè)人的卓越Selfcriticalandcommittedtopersonalexcellence對(duì)影響客戶，員工，合作伙伴以及股東的結(jié)果富有負(fù)責(zé)感Accountableforresultstocustomers,employees,partnersandshareholdersE-val工具

E-valTool

遞交績效考評(píng)的表格并且獲取經(jīng)理與員工的簽字

SubmitPerformanceReviewformandgetsbothemployeeandmanager’ssignature

人力資源人員能夠看到所有的歷史紀(jì)錄

HRbeabletoviewallhistory經(jīng)理反響

ManagerFeedback通過經(jīng)理反響表向你經(jīng)理的經(jīng)理提供對(duì)于直接經(jīng)理的反響-Providingmanagementfeedbacktoyourmanager’smanagerviatheManagerFeedbackForm-經(jīng)理反響表ManagerFeedbackform微軟需要優(yōu)秀的經(jīng)理幫助員工，團(tuán)隊(duì)，以及部門去創(chuàng)造一流的結(jié)果并且確保我們有滿意的用戶Microsoftneedseffectivemanagerstohelpouremployees,teams,anddivisionsfocusonproducinggreatresultsandensuringwehavesatisfiedcustomers.經(jīng)理反響表提供給員工一個(gè)對(duì)他們經(jīng)理的管理有效性進(jìn)展反響的時(shí)機(jī)Managerfeedbackformgivesemployeestheopportunitytogivetheirmanagerfeedbackonhis/hermanagerialeffectiveness.對(duì)于經(jīng)理反響的條目評(píng)估有助于經(jīng)理去了解他們整年的情況Theratingsonthesemanagerfeedbackitemswillallowthemanagertoseehowhe/sheisprogressingthroughouttheyear.反響表問題舉例Samplequestions確保我有明確的目標(biāo)。 EnsuresthatIhavecleargoals.真誠地關(guān)注我的職業(yè)開展。Showsasincereinterestinmycareer.消除本部門和其他部門之間協(xié)作的障礙。 Removesobstaclestocoordinationbetweenmyworkgroupandothergroups.確保我們的部門朝著明確的目標(biāo)努力。 Ensuresthatourworkgroupworkstowardcleargoals.支持我努力平衡工作和個(gè)人生活。 Supportsmyeffortstohaveabalancebetweenmyworklifeandpersonallife.微軟高級(jí)開發(fā)管理峰會(huì)職業(yè)與專業(yè)的開展

CareerandProfessionalDevelopment創(chuàng)造一個(gè)能使優(yōu)秀員工發(fā)揮最正確效能的工作環(huán)境Creatinganenvironmentwherethemosttalentedpeoplecandotheirbestwork目標(biāo)

Purpose將個(gè)人的職業(yè)開展與公司的業(yè)務(wù)需求相結(jié)合Alignsindividualdevelopmentplanswithbusinessneeds獲得一個(gè)職業(yè)開展與業(yè)務(wù)目標(biāo)最正確的結(jié)合Achievesanoptimalmatchbetweenprofessionalgrowthandbusinessobjectives提供均等的時(shí)機(jī)Providingequalopportunity把績效管理與開展員工技巧相結(jié)合Linkingperformancemanagementwithdevelopingpeopleskills職業(yè)與專業(yè)開展的結(jié)合PartneringonCareerandProfessionalDevelopment讓其他人變得偉大Makingothersgreat總覽Overview職業(yè)與專業(yè)的開展是微軟整體績效管理的一局部 CareerandProfessionalDevelopmentispartofMicrosoft’soverallPerformanceManagementProcess8個(gè)職業(yè)開展路徑選擇8CareerPathOptions3向合作3-WayPartnership3個(gè)步驟3StepsforEmployees1個(gè)討論表1Mid-YearDiscussionForm周期的一對(duì)一面談Regular1:1meetings經(jīng)理與員工保持一個(gè)持續(xù)的流程ManagersandEmployeesmaintainanongoingdialogue績效管理

PerformanceManagement晉升：全年可以采用只要合適Promotions:throughouttheyearasappropriate年度的八月績效考評(píng)與目標(biāo)設(shè)定AnnualAugustPerformanceReviewandGoal/ObjectiveSetting年中職業(yè)討論1月至3月Mid-YearDiscussion:Jan-March過渡性的績效:在經(jīng)理變化的時(shí)候TransitionPerformanceCheckpoint:atthetimeofamanagerchange周期的一對(duì)一面談Regular1:1meetings周期的一對(duì)一面談Regular1:1meetings周期的一對(duì)一面談Regular1:1meetings職業(yè)與專業(yè)的開展是…

CareerandProfessionalDevelopmentis…一個(gè)持續(xù)的過程Anon-goingprocess目標(biāo)為將來的12-24個(gè)月

Targets~next12-24monthtimeframe不針對(duì)一個(gè)特定的工作Notaboutaspecificjob不是一個(gè)晉升的承諾

Notapromiseofpromotion和績效的提高是不同的Differentfromperformanceimprovement年中討論

TheMid-YearDiscussion1月至3月的時(shí)間段January–Marchtimeframe根本的側(cè)重是職業(yè)與專業(yè)的開展Primaryfocusisoncareerandprofessionaldevelopment包括一個(gè)對(duì)于績效與目標(biāo)的階段性回憶與修正Includesacheckpointassessmentonperformanceandobjectives沒有評(píng)估與獎(jiǎng)勵(lì)Noratingorrewards所有的員工均可以參加Eligibility–allemployeescanparticipate職業(yè)的選擇

CareerOptions在職豐富Enrichment垂直晉升

Vertical跨部門變換Cross-FunctionalChange本職工作外探索Exploratory其他追求OtherPursuits同部門變換Lateral重新調(diào)整Realignment崗位新任NewtoRole在職豐富Enrichment在職開展Growinginplace拓展在目前崗位相應(yīng)的能力，技能以及奉獻(xiàn)/獲得另外的挑戰(zhàn)Broadeningrelevantcompetencies,skillsandcontributionswithincurrentroleand/orseekingadditionalchallenges同部門變換Lateral在同樣科目下變換工作崗位Changingjobwithinyourdiscipline在一樣的部門或科目下變換工作，但是并不是必須在責(zé)任級(jí)別上的變化

Changeinjobwithinsamefunctionordiscipline,butnotnecessarilyachangeinlevelofresponsibility跨部門變換

Cross-FunctionalChange進(jìn)入一個(gè)新的科目Movingintoanewdiscipline進(jìn)入新的部門或科目去獲取擴(kuò)展，經(jīng)歷或技能Moveintonewfunctionordisciplinetogainexposure,experienceandskills重新調(diào)整Realignment調(diào)節(jié)工作與生活Reconcilingworkandlife在內(nèi)部進(jìn)展崗位變換，以到達(dá)技能及興趣與業(yè)務(wù)需要相統(tǒng)一，或者平衡生活責(zé)任Moveinternallytobetteralignwithinterests,skillsandbusinessneedortobalanceliferesponsibilities???崗位新任NewtoRole逐步成長Rampingup微軟的新員工或?qū)τ趰徫坏男氯薔ewemployeetoMicrosoftornewtorole垂直提升Vertical向上變換Movingupward增加工作范圍或責(zé)任的提升

Promotionwithincreasedjobscopeandresponsibilities

本職工作外探索Exploratory探知可能性Investigatingpossibilities獲取符合興趣或需要提高技能的其他時(shí)機(jī)的知識(shí)Learnmoreaboutotheropportunitiesthatmatchinterestsandareasofneededordesiredskilldevelopment其他追求OtherPursuits離開微軟LeavingMicrosoft技能與興趣不能與微軟的業(yè)務(wù)需要相結(jié)合Skillsandinterestsdon'talignwithMicrosoftbusinessneeds職業(yè)的選擇CareerOptions在職豐富Enrichment垂直晉升Vertical跨部門變換Cross-FunctionalChange本職工作外探索Exploratory其他追求OtherPursuits同部門變換Lateral重新調(diào)整Realignment崗位新任NewtoRole3向合作

Three-wayPartnership經(jīng)理協(xié)助Managerassists微軟支持Microsoftsupports員工驅(qū)動(dòng)Employeedrives員工的角色

Employee’sRole自我評(píng)估Self-assessment方案Planning自始至終的跟蹤Follow-through經(jīng)理的角色

Manager’sRole采用一個(gè)教練的方法Takeacoachingapproach提供看法

Provideperspective解釋組織的需要以及業(yè)務(wù)的側(cè)重點(diǎn)Explainorganization’sneedsandbusinesspriorities支持員工的努力Supportemployee’sefforts

微軟的角色

Microsoft’sRole提供框架，工具以及資源來支持有效的職業(yè)開展討論P(yáng)rovideinfrastructure,tools,andresourcestosupporteffectivecareerdevelopmentdiscussions您對(duì)自己的職業(yè)開展負(fù)責(zé)

TakeChargeofYourCareer考慮職業(yè)開展的選擇，而不是階梯Thinkcareeroptions,notcareerladders做出自己的方案Makeyourplan富有遠(yuǎn)景地考慮您的開展Thinkstrategicallyaboutyourdevelopment

討論與保持

TheDiscussionandMaintenance員工的角色Employee’srole具有自我分析以及愿意采納經(jīng)理的觀點(diǎn)的態(tài)度Bepreparedwithyourownself-analysisandtobeopentolearningfromyourmanager’sperspective.經(jīng)理的角色Manager’srole幫助員工確定他們目標(biāo)以及發(fā)現(xiàn)適宜的開展時(shí)機(jī)Responsibilitytohelpemployeesclarifytheirgoalsandfindappropriategrowthopportunities.教練–傾聽及詢問Coach-tolisten,reflectonwhattheyhear,andaskadditionalquestionsforclarification.職業(yè)Vs.績效討論

CareerVs.PerformanceDiscussions兩種討論都包括目標(biāo)，任務(wù)交付，以及對(duì)于產(chǎn)出的一致同意 Bothtypes

ofconversationsinvolvespecificgoals,deliverables,andagreeduponoutcomes職業(yè)與專業(yè)討論集中于幫助員工結(jié)合他們的工作，將來他們的期望以及微軟的業(yè)務(wù)需要

Careerandprofessionaldevelopmentdiscussionsfocusonassistingemployeeswithalignmentoftheirwork,theirfutureaspirations,andMicrosoft’sbusinessneeds.績效討論集中于員工在目前崗位的工作情況

Performancediscussionsfocusonhowwellemployeesperformintheircurre