質(zhì)量管理體系目標(biāo)達(dá)成情況(匯總)

2022年質(zhì)量管理體系過(guò)程績(jī)效目標(biāo)分解表,,,,,,,,,,,,,,,,,,,,,,

一，公司級(jí)質(zhì)量目標(biāo),,,,,,,,,,,月份,,,,,,,,,,,

序號(hào),指標(biāo),,,計(jì)算公式,所需佐證資料,統(tǒng)計(jì)信息來(lái)源,統(tǒng)計(jì)頻率,統(tǒng)計(jì)部門,考核部門,目標(biāo),1月,2月,3月,4月,5月,6月,7月,8月,9月,10月,11月,12月

1,客訴次數(shù),,,A級(jí)錯(cuò)漏反；B級(jí)批退；重復(fù)投訴,符合此客訴標(biāo)準(zhǔn)的客訴明細(xì)清單,項(xiàng)目部,每月,品質(zhì)部,生產(chǎn)/品質(zhì),≤1次,0,\,2,3,3,4,0,2,,,,

2,客戶滿意度,,,季度所有評(píng)級(jí)客戶平均值,當(dāng)季度評(píng)價(jià)的所有客戶分?jǐn)?shù)明細(xì)，總結(jié)分析及改進(jìn)措施,客戶,每季,業(yè)務(wù)部,業(yè)務(wù),≥80分,86%,,,88%,,,,,,,,

3,交期達(dá)成率,,,當(dāng)月準(zhǔn)時(shí)交付數(shù)/當(dāng)月應(yīng)交付總數(shù),當(dāng)月交付清單明細(xì)，準(zhǔn)時(shí)交付明細(xì)及統(tǒng)計(jì)分析,項(xiàng)目部,每月,計(jì)劃部,生產(chǎn),≥90%,97.8%,\,92.6%,95.4%,97.5%,97.2%,96.8%,95.5%,,,,

4,內(nèi)部重大品質(zhì)異常次數(shù),,,錯(cuò)漏反10PCS；時(shí)段10%以上不良率,符合此重大品質(zhì)異常標(biāo)準(zhǔn)的清單明細(xì),品質(zhì)部,每月,品質(zhì)部,生產(chǎn)/品質(zhì),≤1次,0,\,1,4,4,2,2,1,,,,

二，質(zhì)量目標(biāo)分解,,,,,,,,,,,月份,,,,,,,,,,,

序號(hào),過(guò)程,過(guò)程名稱,指標(biāo)名稱,計(jì)算公式,所需佐證資料,統(tǒng)計(jì)信息來(lái)源,統(tǒng)計(jì)頻率,統(tǒng)計(jì)部門,考核部門,目標(biāo),1月,2月,3月,4月,5月,6月,7月,8月,9月,10月,11月,12月

1,COP1,顧客要求的識(shí)別和評(píng)審,合同評(píng)審率,已評(píng)審合同數(shù)/簽定合同數(shù),簽定合同清單，已評(píng)審合同清單及證據(jù),項(xiàng)目部,每月,業(yè)務(wù),業(yè)務(wù),≥100%,100%,\,100%,100%,100%,100%,100%,100%,,,,

2,,,成功開(kāi)發(fā)客戶數(shù),每月開(kāi)發(fā)客戶明細(xì),每月開(kāi)發(fā)客戶明細(xì),財(cái)務(wù),每月,業(yè)務(wù),業(yè)務(wù),2家/月,,\,,,,,,,,,,

3,,,月?tīng)I(yíng)業(yè)額（物料費(fèi)）,財(cái)務(wù)報(bào)表,月?tīng)I(yíng)業(yè)額（物料費(fèi)）明細(xì),財(cái)務(wù),每月,業(yè)務(wù),業(yè)務(wù),112萬(wàn)(未稅),,\,,,,,,,,,,

4,,,月?tīng)I(yíng)業(yè)額（加工費(fèi)）,財(cái)務(wù)報(bào)表,月?tīng)I(yíng)業(yè)額（加工費(fèi)）明細(xì),財(cái)務(wù),每月,業(yè)務(wù),業(yè)務(wù),75萬(wàn)(未稅),,\,,,,,,,,,,

5,,,回款及時(shí)率（按照客戶）,當(dāng)月回款客戶數(shù)/當(dāng)月應(yīng)回款客戶數(shù),回款明細(xì),財(cái)務(wù),每月,業(yè)務(wù),業(yè)務(wù),≥100%,,\,,,,,,,,,,

6,COP2,設(shè)計(jì)和開(kāi)發(fā)過(guò)程,試產(chǎn)通過(guò)率,當(dāng)月試產(chǎn)判定通過(guò)數(shù)/當(dāng)月試產(chǎn)總數(shù),當(dāng)月試產(chǎn)清單，當(dāng)月試產(chǎn)判定通過(guò)清單及記錄,工藝/品質(zhì),每月,工藝,工藝,≥90%,92%,\,90%,95%,92%,75%,75%,100%,,,,

7,,,PSW一次提交合格率,試產(chǎn)產(chǎn)品提交合格次數(shù)/試產(chǎn)提交總數(shù),當(dāng)月試產(chǎn)交付明細(xì)，試產(chǎn)交付品客訴明細(xì),工藝/品質(zhì),每月,工藝,工藝,≥90%,100%,\,100%,100%,100%,88%,87.5%,50%,,,,

8,COP3,產(chǎn)品批量生產(chǎn),SMT生產(chǎn)直通率,當(dāng)月目檢OK總數(shù)/當(dāng)月目檢總數(shù),生產(chǎn)達(dá)成日?qǐng)?bào)表,SMT生產(chǎn),每月,SMT生產(chǎn),SMT生產(chǎn),≥85%,99.7%,\,98.6%,99.3%,99.4%,98.8%,95.6%,98%,,,,

9,,,SMT生產(chǎn)計(jì)劃達(dá)成率,當(dāng)月實(shí)際產(chǎn)量/當(dāng)月計(jì)劃產(chǎn)量,生產(chǎn)達(dá)成日?qǐng)?bào)表,PMC,每周,PMC,SMT生產(chǎn),≥85%,96%,\,96%,95%,97%,96%,97%,96%,,,,

10,,,DIP生產(chǎn)直通率,目檢及測(cè)試站良率相乘,生產(chǎn)達(dá)成日?qǐng)?bào)表,DIP生產(chǎn),每月,DIP生產(chǎn),DIP生產(chǎn),≥85%,98.5%,\,85.2%,98.3%,98.7%,98.4%,98.6%,98.5%,,,,

11,,,DIP生產(chǎn)計(jì)劃達(dá)成率,當(dāng)月實(shí)際產(chǎn)量/當(dāng)月計(jì)劃產(chǎn)量,生產(chǎn)達(dá)成日?qǐng)?bào)表,PMC,每周,PMC,DIP生產(chǎn),≥85%,100%,\,100%,100%,100%,100%,100%,96%,,,,

12,COP4,產(chǎn)品交付,交期達(dá)成率,當(dāng)月準(zhǔn)時(shí)交付次數(shù)/當(dāng)月計(jì)劃交付次數(shù),交期清單，交期達(dá)成清單及匯總分析,PMC,每周,項(xiàng)目,PMC,≥90%,100%,\,100%,100%,100%,100%,100%,100%,,,,

13,,,出貨失誤次數(shù),出貨失誤次數(shù),出貨失誤清單明細(xì)，包裝，標(biāo)簽內(nèi)容，客訴明細(xì),業(yè)務(wù),每月,品質(zhì),倉(cāng)庫(kù),≤0次,0,\,1,0,0,0,0,1,,,,

14,COP5,服務(wù)與反饋,客訴次數(shù),A級(jí)錯(cuò)漏反；B級(jí)批退；重復(fù)投訴；內(nèi)部大批量返工,符合此客訴標(biāo)準(zhǔn)的客訴明細(xì)清單,項(xiàng)目部,每周,品質(zhì)部,生產(chǎn)/品質(zhì),≤1次,0,\,2,3,3,4,0,2,,,,

15,,,客戶滿意度,季度所有評(píng)級(jí)客戶平均值,當(dāng)季度評(píng)價(jià)的所有客戶分?jǐn)?shù)明細(xì)，總結(jié)分析及改進(jìn)措施,客戶,每季,業(yè)務(wù)部,業(yè)務(wù),≥80分,86%,,,88%,,,,,,,,

16,,,超額運(yùn)費(fèi),退貨運(yùn)費(fèi)+多次運(yùn)送+變更運(yùn)送附加費(fèi),超額運(yùn)費(fèi)清單明細(xì),業(yè)務(wù)部,每月,業(yè)務(wù)部,生產(chǎn),≤500元,0,\,0,200,1100,500,100,800,,,,

17,MP01,組織環(huán)境,重要信息變化及時(shí)更新評(píng)審率,組織內(nèi)外部環(huán)境分析報(bào)告每年更新一次,組織內(nèi)外部環(huán)境分析報(bào)告,總經(jīng)辦,每年,總經(jīng)辦,總經(jīng)辦,≥1次,已更新完成,,,,,,,,,,,

18,MP02,風(fēng)險(xiǎn)機(jī)遇,風(fēng)險(xiǎn)與機(jī)遇應(yīng)對(duì)措施更新評(píng)審率,風(fēng)險(xiǎn)和機(jī)遇評(píng)估分析表每年更新一次,珞呈全過(guò)程風(fēng)險(xiǎn)和機(jī)遇評(píng)估分析報(bào)告,各部門,每年,各部門,品質(zhì),≥1次,已更新完成,,,,,,,,,,,

19,MP03,經(jīng)營(yíng)計(jì)劃與目標(biāo)管理,質(zhì)量體系目標(biāo)監(jiān)視完成率,每月各部門完成績(jī)效提交數(shù)/應(yīng)提交數(shù),質(zhì)量體系目標(biāo)監(jiān)視計(jì)劃及實(shí)際完成表,各部門,每月,品質(zhì)部,品質(zhì),≥100%,100%,\,100%,100%,100%,100%,100%,100%,,,,

20,MP04,內(nèi)部審核,內(nèi)審不符合項(xiàng)結(jié)案率,實(shí)際結(jié)案數(shù)/實(shí)際開(kāi)立數(shù),內(nèi)審不符合清單明細(xì)及結(jié)案佐證報(bào)告,品質(zhì)部,每年,品質(zhì)部,品質(zhì),≥100%,2022年12月份內(nèi)審,,,,,,,,,,,

21,MP05,管理評(píng)審與績(jī)效評(píng)價(jià),管審問(wèn)題改善結(jié)案率,實(shí)際結(jié)案數(shù)/實(shí)際開(kāi)立數(shù),管審不符合清單明細(xì)及結(jié)案佐證報(bào)告,各部門,每年,品質(zhì)部,總經(jīng)辦,≥100%,2021年1月份管審,,,,,,,,,,,

22,MP06,改進(jìn),糾正與預(yù)防措施及時(shí)關(guān)閉率,實(shí)際結(jié)案數(shù)/實(shí)際開(kāi)立數(shù),來(lái)料異常聯(lián)絡(luò)單，過(guò)程質(zhì)量異常單，糾正與預(yù)防措施單明細(xì)及結(jié)案佐證報(bào)告,品質(zhì)部,每月,品質(zhì)部,品質(zhì)部,≥100%,100%,\,100%,100%,100%,100%,100%,100%,,,,

23,SP1,基礎(chǔ)設(shè)施,安全生產(chǎn)事故發(fā)生次數(shù),每月實(shí)際發(fā)生次數(shù),安全事故清單明細(xì),行政/生產(chǎn),每月,生產(chǎn)部,生產(chǎn)部,≤0次,0,\,0,0,0,0,1,0,,,,

24,SP2,監(jiān)視與測(cè)量資源,定期校準(zhǔn)計(jì)劃完成率,實(shí)際校準(zhǔn)數(shù)/應(yīng)校準(zhǔn)數(shù),計(jì)量器具周期檢定計(jì)劃表（2022）,品質(zhì)部,每年,品質(zhì)部,品質(zhì)部,≥100%,待12月份送校,,,,,,,,,,,

25,SP3,人力資源,培訓(xùn)計(jì)劃完成率,實(shí)際培訓(xùn)次數(shù)/計(jì)劃培訓(xùn)次數(shù),培訓(xùn)計(jì)劃，實(shí)際培訓(xùn)結(jié)果及考核評(píng)定佐證記錄,各部門,每月,人事部,人事部,≥100%,100%,\,100%,100%,100%,100%,100%,100%,,,,

26,,,員工滿意度,當(dāng)次統(tǒng)計(jì)所有員工滿意度的平均值,員工滿意度調(diào)查表佐證，統(tǒng)計(jì)分析，評(píng)價(jià)及改進(jìn)措施,人事部,半年,人事部,人事部,≥85分,88.60%,,,,,,,,,,,

27,,,員工流動(dòng)率,當(dāng)月離職人數(shù)/當(dāng)月總?cè)藬?shù),當(dāng)月到月底離職人員名單，離職人數(shù)，當(dāng)月月初人員名單，員工總數(shù)；超出10%需調(diào)查分析及說(shuō)明原因,人事部,每月,人事部,人事部,≤10%,15.0%,\,2.0%,9.0%,10.0%,5.4%,19.0%,9%,,,,

28,SP4,知識(shí)信息,非受控文件被使用次數(shù),稽查發(fā)現(xiàn)非受控文件被使用次數(shù),實(shí)際受控文件清單，未受控文件非法使用被稽查到,品質(zhì)部,每月,品質(zhì)部,生產(chǎn),≤1次,0,\,1,0,0,0,2,1,,,,

29,,,記錄有效性,稽查發(fā)現(xiàn)記錄不符合次數(shù),品質(zhì)稽查不符合記錄清單明細(xì),品質(zhì)部,每月,品質(zhì)部,生產(chǎn),≤3次,0,\,2,1,1,1,1,2,,,,

30,SP5,采購(gòu)與供應(yīng)商管理,交貨準(zhǔn)時(shí)率,當(dāng)月實(shí)際交貨準(zhǔn)時(shí)次數(shù)/應(yīng)交貨總數(shù),當(dāng)月交貨清單，交貨達(dá)成清單及匯總分析,PMC,每周,PMC,采購(gòu),≥99%,100%,\,100%,100%,100%,100%,100%,,,,,

31,,,降本,當(dāng)月采購(gòu)總額與上一年度對(duì)比降價(jià)比例,上一年度單價(jià)明細(xì)，本月采購(gòu)單價(jià)明細(xì)及月匯總分析,財(cái)務(wù),每周,采購(gòu)部,采購(gòu),≥5%,5.2%,\,5.3%,3.5%,1.2%,1.8%,2.3%,,,,,

32,,,報(bào)價(jià)及時(shí)率,當(dāng)月準(zhǔn)時(shí)報(bào)價(jià)數(shù)/應(yīng)報(bào)價(jià)總數(shù),報(bào)價(jià)清單及計(jì)劃報(bào)價(jià)日期，實(shí)際報(bào)價(jià)日期及統(tǒng)計(jì)匯總分析,業(yè)務(wù),每周,項(xiàng)目,采購(gòu),≥95%,100%,\,100%,100%,100%,100%,100%,,,,,

33,,,交貨批合格率,合格批數(shù)/交貨總批數(shù),IQC自購(gòu)料來(lái)料檢驗(yàn)統(tǒng)計(jì)報(bào)表,品質(zhì)部,每月,品質(zhì)部,采購(gòu),≥99%,99.5%,\,99.6%,99.5%,99.7%,99.8%,99.3%,99.7%,,,,

34,,,超額運(yùn)費(fèi),退貨運(yùn)費(fèi)+多次運(yùn)送+變更運(yùn)送附加費(fèi)次數(shù),超額運(yùn)費(fèi)明細(xì),采購(gòu)部,每月,品質(zhì)部,采購(gòu),≤1次,0,\,1,1,0,1,5,2,,,,

35,,,供應(yīng)商業(yè)績(jī)考評(píng)達(dá)標(biāo)率,季度所有評(píng)級(jí)供應(yīng)商平均值,當(dāng)季度評(píng)價(jià)的所有供應(yīng)商分?jǐn)?shù)明細(xì)，總結(jié)分析及改進(jìn)措施,采購(gòu)部,每季,采購(gòu)部,采購(gòu),≥95%,93.73%,,,92.14%,,,,,,,,

36,SP6,設(shè)備和工裝,設(shè)備故障率,當(dāng)月設(shè)備故障次數(shù)/設(shè)備總數(shù),設(shè)備清單及故障清單及維修明細(xì),設(shè)備部,每月,設(shè)備部,設(shè)備部,≥95%,100%,\,100%,96%,92%,88%,92%,92%,,,,

37,,,設(shè)備保養(yǎng)計(jì)劃完成率,實(shí)際完成數(shù)/計(jì)劃保養(yǎng)數(shù)量,設(shè)備保養(yǎng)計(jì)劃，實(shí)際保養(yǎng)明細(xì)及統(tǒng)計(jì)分析,設(shè)備部,每月,設(shè)備部,設(shè)備部,≥100%,100%,\,100%,100%,100%,100%,100%,100%,,,,

38,,,工裝完好率,工裝完好數(shù)量/總工裝數(shù)量,工裝清單，工裝完好清單及統(tǒng)計(jì)分析，無(wú)效工時(shí)及品質(zhì)異常,工藝,每月,工藝,設(shè)備部,≥95%,100%,\,100%,100%,98%,95%,100%,100%,,,,

39,SP7,標(biāo)識(shí)，追溯與防護(hù),產(chǎn)品狀態(tài)標(biāo)示錯(cuò)誤次數(shù),稽查到不符合狀態(tài)標(biāo)識(shí)的次數(shù),品質(zhì)稽查不符合狀態(tài)標(biāo)識(shí)明細(xì),品質(zhì)部,每月,品質(zhì)部,生產(chǎn),≤3次,1,\,3,2,0,1,1,2,,,,

40,,,產(chǎn)品可追溯性失控次數(shù),稽查到可追溯性失效的次數(shù),品質(zhì)稽查到可追溯性失效清單明細(xì),品質(zhì)部,每月,品質(zhì)部,生產(chǎn),≤1次,0,\,2,1,0,0,0,1,,,,

41,,,帳務(wù)卡準(zhǔn)確率,當(dāng)月盤(pán)點(diǎn)結(jié)果,盤(pán)點(diǎn)報(bào)表明細(xì)及統(tǒng)計(jì)分析,倉(cāng)庫(kù),每月,財(cái)務(wù)（李燕梅）,倉(cāng)庫(kù),≥99%,99.0%,\,98.9%,99.3%,99.7%,99.8%,99.8%,99.7%,,,,

42,SP8,產(chǎn)品放行,SMT送驗(yàn)批通率,送驗(yàn)合格批/送驗(yàn)總批數(shù),SMTFQC檢驗(yàn)批退報(bào)表及統(tǒng)計(jì)分析,品質(zhì)部,每周,品質(zhì)部,SMT生產(chǎn),≥85%,80.6%,\,88.4%,91.7%,96.8%,95.1%,92.0%,93.6%,,,,

43,,,DIP送驗(yàn)批通率,送驗(yàn)合格批/送驗(yàn)總批數(shù),DIPFQC批退檢驗(yàn)報(bào)表及統(tǒng)計(jì)分析,品質(zhì)部,每周,品質(zhì)部,DIP生產(chǎn),≥85%,87.8%,\,81.9%,79.1%,71.6%,79.6%,72.0%,79.7%,,,,

44,SP9,不合格品控制,不合格品處置及時(shí)率,按期結(jié)單數(shù)/應(yīng)按期結(jié)單總數(shù),未結(jié)工單明細(xì)與應(yīng)結(jié)工單明細(xì),生產(chǎn)部,每月,PMC,各部門,≥85%,86%,\,82%,85%,92%,94%,95%,96%,,,,

45,,,返工/修產(chǎn)品交驗(yàn)批合格率,返工交驗(yàn)合格批數(shù)/交驗(yàn)總批數(shù),返工/修產(chǎn)品送驗(yàn)清單及判定結(jié)果明細(xì)，指SMT維修板，手貼板及其它異常板,品質(zhì)部,每月,品質(zhì)部,生產(chǎn),≥85%,