酒店英語 課件 英文 Project3.3 Western Restaurant

Project3WesternRestaurant01WordsandExpressions02Usefulexpressions03StandardOperationProceduresofBuffetTableSet-up

04Dialogueexamples05Conversationpracticecontents行業(yè)PPT模板/hangye/06SupplementaryReadingdessert n. 甜點include v. 包含，包括deep-fried adj. 油炸的T-bonesteak T型骨牛排afterwards adv. 后來，然后set-up n. 布置tentcard 餐牌toaster n. 烤面包機electricalequipment 電器maincourse 主菜hamburger n. 漢堡dressing n. (拌色拉用的)調(diào)料醬vanilla adj. 香草味的soldout 售空，沽清roastlamb 烤羊肉Scotchsalmon 蘇格蘭大馬哈魚bakedpotato 烤土豆WordsandExpressionsUsefulExpressions1.TheAllDayDiningRestaurant(ADD)isonthesecondfloorofthehotel.2.Iwillbringyourdessertsandcoffeetoyouinamoment.3.Iamsorry,Sir.Thepackageforyourroomrateonlyincludesonebreakfast.4.Topreparethepizzawilltakearound30minutes.5.Wouldyouliketotryourbuffet,ordoyoupreferalacarte?6.MayItakeyourordernow?7.Excuseme.MayItaketheplatesaway?8.Wouldyoulikeahighchairforyourchild?9.Howwouldyoulikeyoursteakcooked?10.Wouldyouliketoorderdessertnoworafterwards?UsefulExpressions11.Willyoupaybycreditcardorputitonyourhotelbill?12.Pleasecheckthebillandsignhereifeverythingiscorrect.13.Youcansitwhereyoulike.14.Yourtableisreadynow.Pleasefollowme.15.Wouldyoumindsharingatable?16.Nowthereisatableavailableinthenon-smokingsection.Thisway,please.17.Yourwaiterwillbewithyourightaway.Waitaminute,please.18.Here'sthemenu.Awaiterwillcomeforyourordersoon.19.I'msorry,thattableisalreadyreserved.StandardOperationProceduresofBuffetTableSet-up1.Preparefood,enoughutensilsandensureplaceistidyandneat.2.Keeptentcardsconsistentlycleanwithdishnamesatalltimes.3.Placestandardandconsistentservicewaresforservingfood.4.Ensureplatesarecoldforcoldfood.5.Confirmhotplatesareavailablethroughouttheservicetime,forhotdishes.6.Makesureallelectricalequipmentisingoodworkingcondition,suchasicecreammachine,toaster,etc.Scene1:ServingWesternFoodW:Sorrytohavekeptyouwaiting,sir.MayInow?G:Foranappetizer,twosmokedsalmons,please.W:Andforthe?G:OneT-bonesteakandonerumpsteak.W:Howwouldyou?G:MediumforT-bonesteakandforrumpsteak.Andwe'dalsoliketwolargevegetablesalads.W:Whatkindofdressing,please?G:Frenchandthousand-island,please.W:Whatsoupwouldyoulike?G:Fishsoup,.W:Anythingfordessert?W:WaiterG:Guest下一頁takeyourordermaincourselikeyoursteakdonewell-doneFrenchstyleScene1:ServingWesternFoodG:Onevanillaicecreamandonecheesecake.W:Anythingelse?G:No.I'mafraidthat'sall,thankyou.W:MayIrepeattheorderplease?Youhaveorderedtwosmokedsalmons,onemediumT-bonesteakandonewell-donerumpsteak,twolargevegetablesalads,onewithFrenchdressingandonelwiththousand-islanddressing,twofishsoupswithFrenchstyle,onevanillaicecreamandonecheesecake.Isthatright?G:Yes,that'sright.W:Pleasewaitforafewminutes.(Afterfinishingthedinner……)G:Bill,please.W:Hereitis,sir..W:WaiterG:GuestThetotalis575Yuan上一頁Scene1:ServingWesternFoodG:Istheservicechargeincluded?W:Yes,sir.15%servicecharge.G:Hereis600Yuan.W:Thanks.Hereisyourchange,sir.G:Thankyouforyourservice.Goodbye.W:Youarewelcome.Wehopetohaveyouinourrestaurantagainnexttime.W:WaiterG:Guest上一頁Scene2:WhenSomethingisSoldoutJ:Goodafternoon,gentlemen.MynameisJenny,welcometoFreshRestaurant.Howmanyarethereinyourparty,please?S:Justtwoofus.J:Wouldyoumindwaitingafewminutes?Allthetablesnow.ButI'llfindyouoneinnomorethan15minutes.S:No,notatall.J:Thankyou.(Afewminuteslater……)J:Sorryto,sir.Wouldyouliketocomethisway,please?Isthistableallright?S:Yes,it'sfine.J:MayItakeyourordernow?MayIrecommendyouroastbeeftoday?It'sverygood.S:No,I'mafraidIdon'tlikeroastbeef.Letmesee.Whatelsehaveyougot?Youorderfirst,Mr.Blake.J:JennyS:SanyB:Mr.Blake下一頁havebeentakenhavekeptyouwaitingonyourmenuScene2:WhenSomethingisSoldoutJ:Mr.Blake,wouldyouliketotry

orcod?B:I'dlikeScotchsalmon,please.J:I'mverysorry,Mr.Blake.I'mafraidwedon'thavesalmon.B:Thenwhatfishdoyouhave?J:Wehavesomeverygoodtrout.B:Allright.I'lltakeit.J:JennyS:SanyB:Mr.Blake上一頁roastbeef,ScotchsalmonPracticeYouandyourfriendarehavingdinnerinFreshrestaurant.Youwanttoknowwhatthespecialtiesare.You'llhavethebakedpotatoes.YourfriendwillhaveaT-bonesteak(medium),Frenchfries,mushroomsandtomatoes.Youbothwantthewinelist.Thewaiteraskswhetheryouandyourfriendarereadytoorder.Thechef'sspecialtiesaresirloinsteak,T-bonesteakandlobster.Heaskshowthesteakshouldbedone:rare,mediumorwell-done.Healsoasksyouandyourfriendwhethertheywantanythingtobeginwith.Task1Makeupconversationsaccordingtotheinformationprovidedbelow:Theroastbeefyouorderedissoldout,youaskforthesuggestionsfromthewaiter.Thenyouordersomedrink.Task2SupplementaryReadingWesternRestaurantBreakfastService西餐廳早餐服務(wù)ServiceContent服務(wù)內(nèi)容-MeetandgreetallguestsatthefrontoftheRestaurant.在餐廳前迎接和問候所有的客人。-Confirmtheroomnumbertoensurethebreakfastsareincludedintheroomrate.確認(rèn)客人房號，確保房費包含早餐。-Escortgueststotheirpreferredtableorreservedtableandseatguestsaccordingtorestaurantstandards.根據(jù)餐廳的標(biāo)準(zhǔn)帶領(lǐng)客人到他們喜歡的桌子或是預(yù)訂的桌子就座。-Coffeeandteaisservedhotandinaccordancewithstandard.根據(jù)標(biāo)準(zhǔn)供應(yīng)熱咖啡和茶。-Assistwithfoodservice.協(xié)助食品服務(wù)。-Regularlycleaningservingarea.定期清理服務(wù)區(qū)域。E-nsuretablesareclearedquietlyandefficiently.確保安靜和高效地清潔餐桌。-Deliverbreakfastserviceofhighstandardandinaccordancewithdepartmentalstandardsandprocedures.按照部門的標(biāo)準(zhǔn)和程序提供高質(zhì)量的早餐服務(wù)。ServiceStandards標(biāo)準(zhǔn)-Ensurerestaurantoperatingequipmentiscleanandi