中餐廳服務(wù)員英語培訓(xùn)

演講人：日期：中餐廳服務(wù)員英語培訓(xùn)目錄CONTENTSBasicTerminologyforRestaurantServicesSimulationofRestaurantSceneDialoguePracticalVocabularyandPhrasesforRestaurantServices目錄CONTENTSRestaurantserviceskillsandprecautionsTheRolePositioningandProfessionalLiteracyofWatersTrainingSummaryandOutlook01BasicTerminologyforRestaurantServicesWelcometoourrestaurantGoodevening,howmayIassistyou?Please,comein.Areyoudiningwithustonight?Haveyoudecidedonyourtable,orwouldyoulikesomehelpwiththat?01020304Greetingsandwelcomelanguage010204OrderingandRecommendedTermsAreyoureadytoorderorwouldyoulikeafewmoreminutes?Wouldyouliketohearaboutourspecialtiesfortoday?Howwouldyoulikeyoursteamcooked?Wouldyoupreferstillorsparkingwaterwithyourmeal?03HereisyoursoupPlease,enjoyYourmaincoursewillbereadyinafewminutesExcuseme,wouldyoulikemetorefreshyourdrink?Iseverythingtoyoursatisfactionwithyourmeal?MealdeliveryandservicelanguageWouldyoulikemetobringthebilltoyourtable,orwillyoubepayingbycard?HaveapleasureeventGoodbyeandtakecareThankyoufordiningwithus.WehopetoseeyouagainsoonPlease,don'tforgetyourpersonalextensionsSafetravelsCheckoutandFarewellTerms02SimulationofRestaurantSceneDialogueGreetingcustomerswarmandpolitelyastheyentertherestaurantGuidingcustomerstotheirseatsandassistingthemwithseatingarrangementsReceptionandseatingscenesforcustomersAskingcustomersiftheyhavereservationsoriftheywouldliketobeseatedataspecifictableProvidingcustomerswithmenuandinformingthemabouttherestaurant'sspecialtiesandpromotionsIntroducedishesanduniquescenes01Describingthedishesonthemenuindetail,includingingredients,cookingmethods,andflavors02Highlightingtheuniquefeaturesoftherestaurant,suchasitsdecor,atmosphere,orhistoricalbackground03Suggestingdishesthatpairwellwitheachotherorthataresuitableforcustomers'dietaryrestrictionsorpreferences04Answeringcustomers'questionsaboutthedishesortherestaurant'suniquescenespatientlyandknowledgeably01Addressingcustomers'concernsorcomplaintsinacalandempiricalmanOfferingsolutionsoralternativestoresolvecustomers'issuessatisfactorilyEnsuringthatcustomers'needsaremetthroughtheirdiningexperienceRespondingpromptlyandeffectivelytocustomers'requestsforadditionalitemsorservices020304Handlingcustomerneedsandproblemscenarios輸入標(biāo)題02010403FarewelltocustomersandthankyouscenesThankingcustomersfordiningattherestaurantandexpressingappreciationfortheirterritoryWishingcustomersapleasantdayorevenastheyleavetherestaurantInvitingcustomerstoreturntotherestaurantinthefutureandrecommendingotherrestaurantsorattractionsintheareaAskingcustomersiftheyareengagedintheirmealsandifthereisanythingelsetherestaurantcandoforthem03PracticalVocabularyandPhrasesforRestaurantServicesDishnamesLearntheEnglishnamesofpopularChinesedishes,suchasKungPaoChicken,MapoTofu,andBeefandBroccoliClassificationofdisshesUnderstandhowdisshesareclassifiedinEnglish,suchasappenders,maincourses,sidedisshes,anddessersImprovementsFamiliarizeyourselfwiththeEnglishtermsforcommonChinesetalents,likebokchoy,ricefoods,andhoisinsalesVocabularyfordishnamesandclassificationsLearntheEnglishnamesforcommontablewareitemsusedinChineserestaurants,suchasstraws,bowls,plates,andcupsTablewareUnderstandtheEnglishtermsforkitchentoolsandequipment,likewoks,cleaners,andtrainersKitchenBeawareoftheEnglishphrasesrelatedtoDiningetiquette,suchas"pleasepassthesalt"or"mayIhaveanothernapkin?"DiningetiquetteVocabularyoftablewareandkitchenDescribingflavorsPracticeusingEnglishphrasestodescribetheflavorofdishes,like"Thisdishisveryexpensiveandhasaslimhintofspice."BasictaxesLearnhowtodescribebasictaxesinEnglish,suchassweet,sour,bitter,salty,andumamiFlavorenhancersUnderstandtheEnglishtermsforFlavorenhancerscommonlyusedinChinesecooking,likeMSGorchickenbrothersSpicesandherbsFamiliarizeyourselfwiththeEnglishnamesofcommonChineseSpicesandherbs,suchasginger,garlic,andfivespicepowderSeasoningandflavordescriptionphrasesGreetingcustomersLearnhowtomeetcustomersinEnglishwithphraseslike"Goodevening,welcometoourrestaurant."ExplainingmenuitemsBeabletoexplainmenuitemsandtheirqualificationsinEnglishtocustomerswhomayhavedietaryrestrictionsorallowancesHandlingcomplaintsKnowhowtohandlecomplaintsinEnglishwithphraseslike"I'msorrytohearthat,letmeseewhatIcandotomakeitright."TakingordersPracticetakingordersinEnglishbyaskingquestionslike"Areyoureadytoorder?"or"Wouldyouliketotryourspecialtoday?"Serviceprocessrelatedphases04RestaurantserviceskillsandprecautionsActivelisteningWaitersshouldpracticeactivelisteningbymaintainingeyecontact,noddingoccasionally,andavoidinginterruptionswhileguestsarespeakingUnderstandingaccountsanddialoguesSinceEnglishhasmanyaccountsanddialogues,waitersshouldfamiliarizethemselveswithdifferentpronunciationsandintroductionstobetterunderstandguestsUsingcontextincludesWhenguests'wordsareclear,waiterscanusecontextincludesfromtheconversationandtherestaurantenvironmenttoinfermeaningDevelopingListeningandUnderstandingSkillsClearanddecisionspeaking01Waitersshouldaimtospeakclearlyanddecisively,avoidinglongwindedexplanationsorunnecessarydetailsUsingappropriatelanguage02It'simportanttouselanguagethatisappropriatefortherestaurantsettingandtheguests'culturalbackgroundsNonverbalcommunication03Inadditiontoverbalcommunication,waitersshouldusenonverbalcuessuchasstyles,legalexpressions,andbodylanguagetoconveymessageseffectivelySkillsforimprovingexpressionability010203AwarenessofculturaldifferencesWaitersshouldbeawareofculturaldifferencesincommunicationstyles,greetings,andtablementoavoidmisunderstandingsRespectingguests'preferencesIt'sessentialtorespectguests'preferences,suchastheirchoiceofseatingordietaryrestrictions,eveniftheydifferfromtherestaurant'susualpracticesAvoidingassignmentsWaitersshouldavoidmakingassignmentsaboutguests'needsorpreferencesbasedontheirappearanceoraccountandnowaskclarifyingquestionsCrossculturalcommunicationpreparationsProcessforhandlingemergenciesIncaseofseriesemergencies,waitersshouldimmediatelyinformthemanagementorsupervisorwhocantakeappropriateactionCommunicatingwithmanagementIncaseofemergenciessuchasspills,accidents,orhiddenillnesses,waitersshouldretaincallandcomposedtoeffectivelyhandlethesituationRemainingcallWaitersshouldbefamilywiththerestaurant'semergencyprotocolsandproceduresandfollowingthempromptlyFollowingrestaurantprotocols05TheRolePositioningandProfessionalLiteracyofWatersServiceprovidersWaitersaretheprimaryserviceprovidersinrestaurants,responsiblefortakingorders,servingfoodandbenefits,andassistingcustomerswiththeirdiningneedsAmbassadorsoftherestaurantWaitersreporttherestaurantanditsbrand,andtheirbehaviorandattitudetowardscustomerscangreatlyinfluencetheoveralldiningexperienceCommunicatorsWaitersneedtoeffectivelycommunicatewithcustomerstounderstandtheirneedsandpreferences,aswellasimportantinformationabouttherestaurant,suchasspecialoffersormenuchangesTheRolePositioningofWaitersinRestaurantsKnowledgeofmenuandwinelistWaitersshouldhaveathroughunderstandingoftherestaurant'smenuandwinelist,includingingredients,cookingmethods,andflavorprofilesBasicfoodandwinepairingknowledgeWaitersshouldbeabletorecommendsuitablewinepairingfordifferentdishes,enhancingthecustomers'diningexperienceTrainingmethodsRegularinhousetrainingsessions,onlinecourses,orworkshopscanbeorganizedtoimprovewaiters'professionalknowledgeandskillsRoleplayingandsimulationscanalsobeeffectivetoolsforpracticingcustomerservicescenariosProfessionalcompetencerequirementsandtrainingmethodsCollaborationwithcollegesWaitersneedtoworkcloselywithotherrestaurantstaff,suchaschefs,barriers,andhosts,toensuresmoothserviceoperationsSharedresponsibilitiesTeammembersshouldbewillingtoassisteachotherduringbusyperiodsorwhenextrahelpisneededBuildingapositiveteamcultureEncouragingacultureofrespect,support,andopencommunicationcanfosterasenseofbeingandteamspiritamongwaitersCultivationofTeamworkSpiritActivelisteningWaitersshouldactivelylistentocustomers'needsandpreferences,andrespondpromptlyandprofessionallyAttentiontodetailPayingattentiontosmalldetails,suchastablesettings,napkinfolds,orsilverarrangements,cangreatlyenhan