國家開放大學(xué)電大《管理英語4》網(wǎng)考形考任務(wù)2試題及答案

[國家開放大學(xué)電大《管理英語4》網(wǎng)考形考任務(wù)2試題及答案]國家開放大學(xué)電大《管理英語4》網(wǎng)考形考任務(wù)2試題及答案形考任務(wù)2第一套一、選擇填空題（每題10分，共5題）題目1—Willyougoonapicnicwithustomorrow?—____________________.選擇一項：

A.Yes,butI＇llhaveEnglishclassesB.Sorry,IhaveanappointmentwithDr.BrownC.I＇mafraidIhavenoidea題目2—Ifyoucan＇tsaywhatyou＇vecometosayatthemeeting,what＇sthepoint?—____________________,butIthinkyoumightneedtochangeyourapproachsomewhat.選擇一項：

A.IamnotsureB.IcanseethatC.Iknowthat題目3EverytimeItriedtosaysomething,hewould______tosomethingelse.選擇一項：

A.moveoffB.moveonC.moveover題目4Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorableterms__________colleaguesandcustomerscangraspandactupon.選擇一項：

A.whenB.thatC.who題目5WhenthemessagefinallyreachedtheCommandCenter,it__________“mutated”tobecome—“Sendthreeandfour-pence,we＇regoingtoadance.”選擇一項：

A.wasB.hadC.have題目6二、完型填空（共50分）操作提示：通過下拉選項框選擇正確的詞匯。

WhatWeHaveHere:AFailuretoCommunicateItistheweirdestthing.Therearemorewaysthanevertocommunicatewithpeople,yetitsometimesseemslikeitismoredifficulttoconnect—andstayconnectedwithanyone.Shouldyoushootoffanemail?Tapoutatext?PostaprivatemessageonFacebook?WriteontheirFacebookwall?Skype,poke,pingorconjurethemuponadigitaltincanphone?Andonceyoureachsomeone,youwonder:Ishepayingattention?Howdoyouknow?Evenwiththetechno-easeofcountlesscommunicationdevices,conversationscanstillbetroublesome.Questionsareaskedandansweredoutoforder.Instructionsanddirectionsgohalf-read.Meetingsarebotched.Feelingsarehurt.第二套一、選擇填空題（每題10分，共5題）題目1—Howcanyouexplainthelatestsituation?—____________________,Iknowitisallmyfault.選擇一項：

A.SorryB.ExcusemeC.I＇mafraid題目2—Howdidyourmeetinggoyesterday?—____________________actually,itwasreallyfrustrating.選擇一項：

A.NotsogoodB.VerygoodC.Nothingspecial題目3Intoday＇senvironment,__________peopleareoftenburnedout,it＇simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.選擇一項：

A.whereB.whenC.while題目4Whatyouneedtodoistokeepthingsshortandsweet,justthe______.選擇一項：

A.questionsB.topicsC.highlights題目5He＇sleftnow,butproductivityhasn＇t______thatmuch.選擇一項：

A.carriedonB.caughtupC.pickedup題目6二、閱讀理解：根據(jù)文章內(nèi)容，完成選擇題（共50分）。

CommunicationFailureThemeaningof“communication”goesalotdeeperthanpeopleoftenthink.Communicationisaboutconceiving,sending,receiving,andinterpretingmessagesaswellasconfirmingreceptionofthesemessages.Afailureatanypointinthischaincanresultinineffectivecommunication.Ineffectivecommunicationcanbedisastrous.ThereisafamousstoryofaBritishArmyCommanderwhosentthemessage“Sendreinforcements,we＇regoingtoadvance.”backtohisCommandCenter,throughalongchainofsubordinates.WhenthemessagefinallyreachedtheCommandCenter,ithad“mutated”tobecome--“Sendthreeandfour-pence,we＇regoingtoadance.”Thereinforcementsneverarrived.Youcandemonstratethissameprinciple,albeitonalessdramaticscale,bytryingtoplayChineseWhisperswithmorethan20people.Itishighlyunlikelythesamemessageyoustartedwithwillbetheoneyouendwith.Inabusiness,therearethreemaintypesofcommunicationfailure.Eachhasitsownindicativesigns.-Thefirsttypeisknownasallocativefailure.Thisoccurswhenafirmisnotgatheringenoughintelligenceaboutitsmarketor(mostoften),theinformationisnotreachingtherightpoints.Thefirmwillnotbeallocatingresourcesinstepwiththeshiftsindemand.Ifdemandisrisingbutthefirmissufferingfromallocativecommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.Iftheinversehappens,therewillbeasurplusofstocksandoverstaffing.-Thesecondtypeisexecutivefailure,wherecommunicationtotriggerspecificevents/actionsiseitherlate,lackingorinerror.Thesymptomsofthisareagenerallossofdirectioninthecompanyordepartments,alossofco-ordinationandanincreaseincomplaintsfromcustomersasthingshappenlateornotatall.-Thefinaltypeishumanfailure.Thisoccurswhenthegeneralcultureofabusinessortherelationshipsbetweenparticularindividualsordepartmentsdonotfostereffectivecommunication.Thisleadstoalienatedstaff,anincreaseinstaffturnover,anincreaseinabsenteeismandgeneralfrustrationamongstaff.Creativity,especiallythatwhichtakesplaceacrossdepartmentalboundaries,islikelytosufferhugelyasteamsynergyslips.操作提示：通過題目后的下拉選項框選擇正確答案。

1.Confirmingreceptionofthesentmessagesmeans.A.themessagesaresenttorightreceiversB.themessagesarecorrectlyunderstoodC.themessagesarecorrectlyunderstoodbyrightreceivers2.InthefamousBritishArmyCommanderstory,whichstepprobablydidNOTgowronginthecommunicationchain?A.Conceiving.B.Sending.C.Receiving.2.WhatisChinesewhispers?A.WhowhispersinChinese.B.Agametopassmessagearoundinawhisper.C.Chinesepeoplewhodon＇tnormallytalkveryloudly.3.AllocativefailuredoesNOThappenwhen.A.therightinformationgoestotherightplaceB.acompanygathersfalseinformationC.thecorrectinformationisnotreceivedbytherightdepartmentorperson5.Accordingtothepassage,whichofthefollowingcasesdoesNOTbelongtohumanfailure?回答A.Decreasingcreativityacrossdepartments.B.Inadequatecommunicationbetweendepartments.C.Increasingcustomercomplaints.第三套一、選擇填空題（每題10分，共5題）題目1—Ifyoucan＇tsaywhatyou＇vecometosayatthemeeting,what＇sthepoint?—____________________,butIthinkyoumightneedtochangeyourapproachsomewhat.選擇一項：

A.IamnotsureB.IcanseethatC.Iknowthat題目2—Howdidyourmeetinggoyesterday?—____________________actually,itwasreallyfrustrating.選擇一項：

A.NotsogoodB.VerygoodC.Nothingspecial題目3Ifdemandisrisingbutthefirm__________fromcommunicationfailure,thenstockswillfallandtherewillbeunderstaffing.選擇一項：

A.hasbeensufferingB.isgoingtosufferC.issuffering題目4EverytimeItriedtosaysomething,hewould______tosomethingelse.選擇一項：

A.moveoffB.moveonC.moveover題目5Intoday＇senvironment,__________peopleareoftenburnedout,it＇simportantforemployeestohaveapersonalconnectionwithyouandtheworkyoubelievein.選擇一項：

A.whereB.whenC.while題目6二、閱讀理解：根據(jù)文章內(nèi)容，判斷正誤（共50分）。

HabitsofHighlyEffectiveCommunicatorsIt＇snosecretthatgoodleadersarealsogoodcommunicators.Indeed,communicationandleadershipareinextricablytied.Howcanyougalvanize,inspireorguideothersifyoudon＇tcommunicateinaclear,credibleandauthenticway?Hereare5essentialcommunicationpracticesofeffectiveleaders:1.Mindthesay-dogap.Trustisthebedrockofeffectiveleadership–yourbehaviorisyoursinglegreatestmodeofcommunication,anditmustbecongruentwithwhatyousay.Ifyouractionsdon＇talignwithyourwords,youarestoringuptroubleforthefuture.2.Makethecomplexsimple.Effectiveleadersdistillcomplexthoughtsandstrategiesintosimple,memorabletermsthatcolleaguesandcustomerscangraspandactupon.Themostimportantthingistoclarifywhatyouwanttosay,lookoutfortechnicaljargonandavoidbusinessspeak,whichaddcomplexity.Saywhatyoumeaninasfewwordsaspossible.3.Findyourownvoice.Uselanguagethat＇sdistinctlyyourown;letyourvaluescomethroughinyourcommunication.Correctuseoflanguageandgrammarareimportant,ofcourse,butdon＇tbecomeoverlyfixatedoneloquenceforeloquence＇ssake;concentrateonbeingdistinctandreal.Peoplewantreal,peoplerespectreal,peoplefollowreal.4.BevisibleVisibilityisaboutlettingyourkeystakeholdersgetafeelforwhoyouareandwhatyoucareabout.Don＇thidebehindacomputerandonlyinteractwithpeopleelectronically–seethemfacetofaceandvoicetovoice,andinteractwiththeminareal,substantialway.Intoday＇senvironment,wherepeopleareoftenburnedout,it＇simportantforemployeestohaveapersonalconnectionwithy