商務(wù)英語口語（100主題）

商務(wù)英語口語100主題目錄\hPart1職場英語WorkplaceEnglish\hUnit1辦公室對話OfficeTalk\h01接電話Answeringthephone\h02相互介紹Introducingcolleaguesandassociates\h03訂購用品Orderingsupplies\h04安排日程Arrangingtheday'sschedule\h05使用辦公設(shè)備Usingofficeequipment\h06填報(bào)表格Fillingoutforms\h07休假Goingonleave\h08談?wù)摴ぷ鳝h(huán)境Talkingaboutworkingconditions\h09談?wù)搫?chuàng)業(yè)Talkingaboutentrepreneurialideas\hUnit2團(tuán)隊(duì)建設(shè)Teamwork\h10歡迎新員工Welcomingnewemployees\h11祝賀和鼓勵(lì)Congratulationsandencouragement\h12互相幫助Helpingeachother\h13激勵(lì)落后的員工Motivatingstrugglingemployees\h14調(diào)解人際矛盾Mediatinginterpersonalconflicts\h15工資和獎(jiǎng)金Salariesandbonuses\h16升職和調(diào)崗Promotionsandtransfers\hUnit3社會事務(wù)SocialIssues\h17法律話題Legaltopics\h18環(huán)境問題Environmentalissues\hUnit4求職招聘Recruitment\h19自我介紹Introducingyourself\h20說明你的優(yōu)勢Describingyourstrengths\h21說明工作理念Describingyourphilosophyonwork\h22工資和福利談判Negotiatingsalaryandbenefits\hPart2管理英語ManagementEnglish\hUnit5業(yè)務(wù)會議OperationMeetings\h23會議開始Startingameeting\h24討論圖表和數(shù)據(jù)Discussingchartsandfigures\h25解決難題Analyzingandsolvingaproblem\h26贊同或反對Agreeinganddisagreeing\h27選擇方案Makingachoice\h28業(yè)務(wù)例會Aregularmeeting\h29自由討論Afreediscussion\hUnit6項(xiàng)目管理ProjectManaging\h30申請立項(xiàng)Applyingforanewproject\h31項(xiàng)目預(yù)算Projectbudget\h32時(shí)間進(jìn)度Projectprogress\h33討論設(shè)計(jì)方案Discussingproposeddesigns\h34檢查工作進(jìn)展Monitoringandevaluatingprogress\h35營銷策略Marketingstrategy\h36廣告和促銷Advertisingandpromotion\hUnit7公司經(jīng)營CompanyOperation\h37公司經(jīng)營狀況Company'soperatingstatus\h38財(cái)務(wù)管理Financialmanagement\h39預(yù)算管理Budgetmanagement\h40銷售增長Salesgrowth\h41銷售下降Salesdecline\h42成本支出Costs\h43融資Financing\h44現(xiàn)金流管理Cashflowmanagement\hUnit8做報(bào)告Reports\h45銷售報(bào)告Salesreport\h46市場調(diào)查報(bào)告Marketresearch\h47新的營銷策略Anewmarketingstrategy\h48競爭對手分析Competitoranalysis\hPart3社交英語SocialEnglish\hUnit9國際旅行BusinessTrips\h49訂機(jī)票Ticketbooking\h50在機(jī)場Attheairport\h51在酒店Atthehotel\h52在銀行Atthebank\h53乘坐公交Takingpublictransport\hUnit10接待客戶ClientReception\h54接機(jī)和送機(jī)Airportpick-upanddrop-off\h55會見和送禮Meetingandgift-giving\h56參觀公司Companytours\h57參觀工廠Factorytours\h58商務(wù)晚宴Businessbanquets\hUnit11發(fā)言Speeches\h59歡迎新員工Welcomingnewstaff\h60自我介紹Self-introduction\h61歡迎詞Meetingclientsorguests\h62祝賀詞Congratulatingsomebody\h63表彰和激勵(lì)Complimentingandmotivating\h64宣布重大消息Announcingbignews\h65派對致辭Greetingataparty\hPart4商務(wù)英語BusinessEnglish\hUnit12客戶開發(fā)BusinessDevelopment\h66約見客戶Arrangingtomeetclients\h67開發(fā)新客戶Acquiringnewcustomers\h68爭取服務(wù)項(xiàng)目Seekingservicecontracts\h69爭取外貿(mào)訂單Seekingforeigntradeorders\h70推銷產(chǎn)品Promotingproducts\h71產(chǎn)品演示Productdemonstrations\hUnit13做介紹Introductions\h72介紹公司Introducingthecompany\h73介紹團(tuán)隊(duì)Introducingtheteam\h74發(fā)布新網(wǎng)站Launchinganewwebsite\h75介紹新產(chǎn)品Introducinganewproduct\h76介紹培訓(xùn)計(jì)劃Introducingatrainingplan\h77介紹在線培訓(xùn)課Onlinetraining\h78演示操作系統(tǒng)Usingacomputersystem\hUnit14國際展會InternationalExhibitions\h79籌備展會Preparingforanexhibition\h80展臺接待Receivingboothvisitors\h81參加公關(guān)活動(dòng)TakingpartinPRactivities\h82吸引外資Attractingforeigninvestment\h83尋求代理業(yè)務(wù)Seekingagencyagreement\h84尋求出口業(yè)務(wù)Seekingexportbusiness\hUnit15商務(wù)談判Negotiations\h85協(xié)商價(jià)格Agreementonprice\h86討論貨運(yùn)Discussingtransportation\h87討論支付方式Discussingpaymentmethod\h88達(dá)成交易Makingadeal\hUnit16客戶服務(wù)CustomerService\h89確認(rèn)訂單Confirmingorders\h90核實(shí)貨運(yùn)Checkingonshipmentstatus\h91催款Requestingapayment\h92處理投訴Handlingcomplaints\h93維修服務(wù)Maintenanceservice\hUnit17公共演講PublicSpeaking\h94活動(dòng)開場Introducinganevent\h95介紹演講嘉賓Introducingaguestspeaker\h96大會致辭Conferencespeech\h97新聞發(fā)布會Pressconference\h98提問階段Q&Aperiod\h99接受記者采訪Givingmediainterviews\h100事故后的聲明Post-accidentstatement注：原文檔電子版（非掃描），需要的請下載本文檔后留言謝謝。Part1

職場英語

WorkplaceEnglishUnit1

辦公室對話

OfficeTalk01接電話AnsweringthephoneUsefulExpressions接電話1.ThisisHumanResources.JuliaCarterspeaking.2.HowmayIhelpyou?3.MayIaskwhoiscalling?4.Whatisyourcallconcerning?5.I'minameeting.CanIcallyoubacklater?6.Canyoucallbacklater?7.Thankyouforcalling.去電話8.CouldIspeaktoMr.Sweeneyplease?9.ThisisDianaSaundersfromGreenMeadowResorts.10.I'mcallinginresponsetoyouradinTheDenverPostforthepositionofelectricalengineer.11.I'mcallingaboutajobadvertisementinTheNewYorkTimes.12.CanIspeaktosomeoneintheResearchandDevelopmentDepartment?轉(zhuǎn)接他人13.I'llputyouthrough.14.Pleasehold,Ms.Saunders.15.Justonemoment.16.Thelinewasbusy.17.I'msorry;Mr.Sweeneyisn'tansweringhisphone.18.Hemaybeoutorinameeting.19.Wouldyoulikemetotransferyoutohisvoicemail?20.I'mtransferringyoutohispersonalvoicemailnow.21.Wouldyoumindtellingmehisextensionnumber?22.Wouldyouliketoleaveamessageforhim?常用表達(dá)法接電話1.這里是人力資源部。我是茱莉亞·卡特。2.有什么我可以幫助您？3.請問您是哪位？4.您有什么事？5.我正在開會。過后給您打過去行嗎？6.您過會兒再打行嗎？7.感謝您的致電。去電話8.請問斯威尼先生在嗎？9.我是綠草地度假村的黛安娜·桑德斯。10.我想詢問一下你們在《丹佛郵報(bào)》上登出的招聘電氣工程師的事。11.我想問問貴公司刊登在《紐約時(shí)報(bào)》上的一則職位信息。12.我能和研發(fā)部的人員通話嗎？轉(zhuǎn)接他人13.我給您轉(zhuǎn)接電話。14.請稍等，桑德斯女士。15.稍等一下。16.電話占線。17.對不起，斯威尼先生沒接電話。18.他可能是出去了或者在開會。19.需要我把您接入他的語音信箱嗎？20.我現(xiàn)在就給您轉(zhuǎn)入他的個(gè)人語音信箱。21.你可以把他的分機(jī)號碼告訴我嗎？22.您想給他留言嗎？單詞ad廣告booking預(yù)訂experience工作經(jīng)驗(yàn)graduate大學(xué)畢業(yè)生minimum最小值opening（職位的）空缺position職位senior資深的talent人才短語answeringone'sphone接電話careerspage招聘頁面extensionnumber分機(jī)號碼getintouchwith與……聯(lián)系inresponseto回應(yīng)juniorposition新手keeponfile存檔transferto轉(zhuǎn)接到……voicemail語音信箱Dialogue1Julia:Goodmorning,thisisHumanResources.JuliaCarterspeaking.Raymond:Hi,I'mcallinginresponsetoyouradinTheDenverPostforthepositionofelectricalengineer.Julia:Thankyouforcalling,Mr....Raymond:Gibbs,RaymondGibbs.I'marecentuniversitygraduate.Julia:Well,Mr.Gibbs,theadvertisedpositionisactuallyforseniorelectricalengineer,anditrequiresaminimumof10years'experience.Raymond:Yes,um,Idon'thaveanyexperienceyet,sinceIjustgraduated.Doyouhaveanyopeningsforajuniorposition?Julia:Notatthemoment,butwe'realwayslookingforyoungtalenttojoinourteam.YoucanvisittheCareerspageonourwebsite,whichlistsallofourcurrentopenings.Ifyou'dlike,youcanalsoemailyourresumeforustokeeponfile.Ifasuitablepositioncomesup,we'llgetintouchwithyou.Raymond:Thankyou,Iappreciatethat.Julia:Noproblem.Doyouhaveapenhandy?對話1茱莉亞：早上好，這里是人力資源部。我是茱莉亞·卡特。雷蒙德：你好。我想詢問一下你們在《丹佛郵報(bào)》上登出的招聘電氣工程師的事。茱莉亞：感謝您的致電，請問怎么稱呼您？雷蒙德：吉布斯，雷蒙德·吉布斯。我是個(gè)剛剛畢業(yè)的大學(xué)生。茱莉亞：是這樣的，吉布斯先生，廣告上招聘的職位實(shí)際上是面向資深電氣工程師的，要求應(yīng)聘者具備至少十年的工作經(jīng)驗(yàn)。雷蒙德：是的，呃，我剛剛畢業(yè)，還沒有什么工作經(jīng)驗(yàn)。你們有沒有什么職位是面向新手招聘的？茱莉亞：暫時(shí)沒有。不過我們一直都在尋找有才華的年輕人加入我們的團(tuán)隊(duì)。您可以登錄我們的網(wǎng)站，查看招聘頁面，上面列出了我們目前正在招聘的所有職位。如果您愿意的話，您也可以把您的簡歷發(fā)郵件給我們備案。如果有適合您的職位，我們會聯(lián)系您。雷蒙德：謝謝你。非常感謝。茱莉亞：沒問題。您有筆可以記一下嗎？Dialogue2Receptionist:Goodafternoon,BlueSkiesTravelAgency.HowmayIhelpyou?Diana:Hi,couldIspeaktoMr.Sweeneyplease?Receptionist:Certainly.MayIaskwhoiscalling?Diana:ThisisDianaSaundersfromGreenMeadowResorts.Ihaveaquestionaboutaclient'sbooking.Receptionist:Pleasehold,Ms.Saunders,I'llputyouthrough...(noanswer)I'msorry,Mr.Sweeneyisn'tansweringhisphone.Hemaybeoutorinameeting.Wouldyoulikemetotransferyoutohisvoicemail?Diana:Sure,thatwouldbefine.Oh,andwouldyoumindtellingmehisextensionnumber?Receptionist:Mr.Sweeney'sextensionis6455.I'mtransferringyoutohispersonalvoicemailnow.Diana:Thankyou.對話2接待員：下午好，這里是藍(lán)色天空旅行社。有什么我可以幫助您？黛安娜：你好，請問斯威尼先生在嗎？接待員：在。請問您是哪位？黛安娜：我是綠草地度假村的黛安娜·桑德斯。我想詢問一個(gè)客戶的預(yù)訂事宜。接待員：請稍等，桑德斯女士，我給您轉(zhuǎn)接電話……（無人應(yīng)答）對不起，斯威尼先生沒接電話。他可能是出去了或者在開會。需要我把您接入他的語音信箱嗎？黛安娜：好啊。哦，你可以把他的分機(jī)號碼告訴我嗎？接待員：斯威尼先生的分機(jī)號碼是6455。我現(xiàn)在就給您轉(zhuǎn)入他的個(gè)人語音信箱。黛安娜：謝謝。02相互介紹IntroducingcolleaguesandassociatesUsefulExpressions見面問候1.It'sapleasuretomeetyou.2.Thankyou,thepleasureismine.3.It'sapleasuretomeetyou,Ms.Wagner.4.Thepleasureismine.Please,callmeAnna.5.It'ssonicetoseeyouagain.6.Howhaveyoubeen?7.Howarethingsgoingforyou?介紹8.Idon'tthinkyou'vemetJonathanHuntyet.9.Letmeintroduceyoutomycolleague,KenPhillips.10.Ken,I'dlikeyoutomeetAnnaWagner.11.Jonathan,thisisRosaEverett,she'soneofourgraphicdesigners.12.AnnaisapropertylawyerwithCollins&FitzpatrickLawFirm.13.She'soneofourdedicatedandloyalclients.14.Jonathanisournewcatalogcopywriter.15.Kenjustjoineduslastmonthasoneofourjunioraccountants.寒暄16.Whatacoincidence.IdidmyundergraduatestudiesinKansasCity.17.Really,youwenttoUMKC?Metoo!18.Well,it'snicetomeetafellowgraduateofUMKC.19.Smallworld,isn'tit?20.Whatanicesurprise!21.Howaboutjoiningusforlunch?22.IhaveheardsomuchaboutyoufromMr.Zhang.23.Ireallylookforwardtoworkingwithyou.常用表達(dá)法見面問候1.很榮幸見到你。2.謝謝。我也感到很榮幸。3.很榮幸見到你，瓦格納女士。4.我也很榮幸。請叫我安娜。5.很高興再次見到你。6.最近過得怎么樣？7.你的事都順利嗎？介紹8.我想你還沒見過喬納森·亨特。9.我給你介紹一下我的同事肯·菲利普斯。10.肯，這位是安娜·瓦格納。11.喬納森，這位是羅莎·埃弗里特，她是我們的一位美術(shù)設(shè)計(jì)師。12.安娜在柯林斯和菲茨帕特里克律師事務(wù)所擔(dān)任財(cái)產(chǎn)事務(wù)律師。13.她是我們的忠實(shí)客戶之一。14.喬納森是我們的新任廣告文案撰寫人。15.肯上個(gè)月剛剛來我們公司做初級會計(jì)。寒暄16.真巧??！我是在堪薩斯市讀的大學(xué)。17.真的嗎？你是在堪薩斯市的密蘇里大學(xué)讀的書？我也是呀！18.很高興遇見校友！19.世界真小啊，對吧？20.真意外啊！21.咱們一起吃午飯吧，好嗎？22.我經(jīng)常聽張先生提到您。23.真的期待能夠和您共事。單詞actually實(shí)際上block街區(qū)coincidence巧合communication通信技術(shù)dedicated專注的minor輔修transfer調(diào)任undergraduate大學(xué)本科的upcoming即將來臨的短語catalogcopywriter廣告文案撰寫人fellowgraduate校友graphicdesigner美術(shù)設(shè)計(jì)師junioraccountant初級會計(jì)Koreancuisine韓國料理loyalclient忠實(shí)客戶majorin主修productdescriptions產(chǎn)品介紹propertylawyer財(cái)產(chǎn)事務(wù)律師Dialogue1Timothy:HiRosa,pleasecomein.Oh,Idon'tthinkyou'vemetJonathanHuntyet.Jonathanisournewcatalogcopywriter.Hewasjustshowingmesomenewproductdescriptionsthathe'sbeenworkingonfortheupcomingcatalog.Jonathan,thisisRosaEverett,she'soneofourgraphicdesigners.Jonathan:It'sapleasuretomeetyou.Rosa:Thankyou,thepleasureismine.Timothy:JonathanjusttransferredherefromourlocationinKansasCity.Rosa:Whatacoincidence.IdidmyundergraduatestudiesinKansasCity,attheUniversityofMissouri.Jonathan:Really,youwenttoUMKC?Metoo!IstudiedEnglishliteraturewithaminorincommunications.Rosa:Imajoredinbusinessandmarketing.Jonathan:Well,it'snicetomeetafellowgraduateofUMKC.Timothy:Smallworld,isn'tit?對話1蒂莫西：你好，羅莎，請進(jìn)。哦，我想你還沒見過喬納森·亨特。喬納森是我們的新任廣告文案撰寫人。他剛剛給我看了他為新目錄所寫的新產(chǎn)品介紹。喬納森，這位是羅莎·埃弗里特，她是我們的一位美術(shù)設(shè)計(jì)師。喬納森：很榮幸見到你。羅莎：謝謝。我也感到很榮幸。蒂莫西：喬納森剛剛從我們在堪薩斯市的辦事處調(diào)到這里。羅莎：真巧??！我是在堪薩斯市讀的大學(xué)，就在密蘇里大學(xué)。喬納森：真的嗎？你是在堪薩斯市的密蘇里大學(xué)讀的書？我也是呀！我攻讀英語文學(xué)專業(yè)，輔修通信技術(shù)專業(yè)。羅莎：我主修商務(wù)和營銷專業(yè)。喬納森：很高興遇見校友！蒂莫西：世界真小啊，對吧？Dialogue2Janice:Anna,isthatyou?Whatanicesurprise!Ididn'tknowyoulikeKoreanfood!Anna:HiJanice,it'ssonicetoseeyouagain.ActuallyIloveKoreancuisine.Thisisoneofmyfavoriterestaurants,andit'sjustafewblocksfrommyoffice.Janice:Really?Thisismyfirsttimecominghere,butitseemslikeaniceplace.Oh,letmeintroduceyoutomycolleague,KenPhillips.Kenjustjoineduslastmonthasoneofourjunioraccountants.Ken,I'dlikeyoutomeetAnnaWagner.AnnaisapropertylawyerwithCollins&FitzpatrickLawFirmonPineStreet.She'soneofourdedicatedandloyalclients.Ken:It'sapleasuretomeetyou,Ms.Wagner.Anna:Thepleasureismine.Please,callmeAnna.Janice:Anna,sinceyoujustgothere,andKenandIhaven'torderedyet,howaboutjoiningusforlunch?Icanaskthewaitertobringanotherchairtothetable.Anna:Sure,I'dloveto.對話2詹尼斯：是安娜嗎？真意外??！我以前都不知道你喜歡韓國料理。安娜：你好，詹尼斯，很高興再次見到你。實(shí)際上，我很喜歡韓國料理。這是我最喜歡的餐廳之一，離我的辦公室只有幾個(gè)街區(qū)遠(yuǎn)。詹尼斯：真的呀？我第一次來這家餐廳，不過這兒看上去挺不錯(cuò)的。噢，我給你介紹一下我的同事肯·菲利普斯?？仙蟼€(gè)月剛剛來我們公司做初級會計(jì)?？?，這位是安娜·瓦格納。安娜在松樹大街上的柯林斯和菲茨帕特里克律師事務(wù)所擔(dān)任財(cái)產(chǎn)事務(wù)律師。她是我們的忠實(shí)客戶之一?？隙鳎汉軜s幸見到你，瓦格納女士。安娜：我也很榮幸。請叫我安娜。詹尼斯：安娜，既然你也剛進(jìn)來，我和肯也沒點(diǎn)菜呢，咱們一起吃午飯吧，好嗎？我讓服務(wù)員再拿一把椅子過來。安娜：好啊。03訂購用品OrderingsuppliesUsefulExpressions買家1.I'dliketoorderthefull-sizemahoganyboardroomtable.2.I'mcallingtoplaceanotherorderforlasertonercartridges.3.I'dliketochangetheorderquantity.4.ThistimeIwouldliketoorder50cartridgesinsteadof25.5.Howmuchwillthatcost?6.OurcompanyhasaPreferredCustomerAccount,soIbelievewe'reentitledtoa10percentdiscount.7.Youcanchargeittothesamecreditcardasthelastpurchase.8.Canyoudeliverthemtomorrow?9.Pleaseshipittothataddress.賣家10.MayIhelpyou?11.Itwillbemypleasuretoassistyou.12.Isthisarepeatofapreviousorder?13.Letmepullupyourlastorderhere.14.Wehavesomeofthoseinstock.15.Justtoconfirm,theboardroomtableyouwantisproductnumber81025.16.Iseethatyouordered25tonercartridgesfortheSamsungSCX-8000printeronMay16th.17.Theconferencetableis$945andthechairsare$95each,sothatwillbe$1,705altogether.18.Afterapplyingdiscount,thetotalwillbe$1,534.50.19.You'llcertainlygetthembyFriday.20.Yourofficeisstilllocatedat125MapleDrive?21.Thankyouforyourcontinuedbusiness,Mr.Guzman.常用表達(dá)法買家1.我想訂購最大尺寸的桃花心木會議桌。2.我想再訂購幾個(gè)墨盒。3.我想修改訂購的數(shù)量。4.這次我要訂50個(gè)墨盒，而不是25個(gè)。5.一共多少錢？6.我們公司持有優(yōu)惠客戶賬戶，我想我們可以享受九折優(yōu)惠。7.你們可以通過上次登記的信用卡賬戶來收費(fèi)。8.你們能明天送貨嗎？9.請寄送到這個(gè)地址。賣家10.有什么我可以幫助您？11.我很榮幸能夠幫助您。12.您之前也在這里訂購過這個(gè)產(chǎn)品，對嗎？13.我來查一下您以前的訂單。14.我們備有現(xiàn)貨。15.我跟您確認(rèn)一下，您要訂購的是款號為81025的會議桌。16.我看到，您在5月16日訂購了25個(gè)適用于三星SCX8000打印機(jī)的墨盒。17.會議桌是945美元，會議椅每把95美元，一共是1705美元。18.打折以后，共計(jì)1534.50美元。19.最遲星期五，您肯定能收到貨。20.您的辦公地點(diǎn)仍然是楓樹大道125號，對嗎？21.非常感謝您再次購買我們的產(chǎn)品，古茲曼先生。單詞discount折扣full-size最大尺寸的mahogany桃花心木model型號previous之前的printer打印機(jī)purchase購買quantity數(shù)量短語beentitledto可以享受……boardroomtable會議桌chargeitto…creditcard通過……信用卡收費(fèi)conferencechair會議椅continuedbusiness再次購買justtoconfirm確認(rèn)一下placeanorderfor訂購……PreferredCustomerAccount優(yōu)惠客戶賬戶shipitto寄送到……tonercartridge打印機(jī)墨盒Dialogue1Salesdept.:Goodmorning,SalesDepartment.MayIhelpyou?Mr.Guzman:Hi,thisisEnriqueGuzmanfromGammaCorporation.I'mcallingtoplaceanotherorderforlasertonercartridges.Salesdept.:Itwillbemypleasuretoassistyou.Isthisarepeatofapreviousorder?Mr.Guzman:Yes,butI'dliketochangetheorderquantity.Salesdept.:Okay,letmepullupyourlastorderhere.Iseethatyouordered25tonercartridgesfortheSamsungSCX-8000printeronMay16th.Mr.Guzman:That'sright.Theprintermodelisthesame,butthistimeIwouldliketoorder50cartridgesinsteadof25.Salesdept.:Noproblem.Yourofficeisstilllocatedat125MapleDrive?Mr.Guzman:Yes,pleaseshipittothataddress.Andyoucanchargeittothesamecreditcardasthelastpurchase.Salesdept.:Great.Thankyouforyourcontinuedbusiness,Mr.Guzman.Mr.Guzman:Thankyou.對話1銷售代表：早上好，這里是銷售部。有什么我可以幫助您？古茲曼先生：你好，我是伽馬公司的恩里克·古茲曼。我想再訂購幾個(gè)墨盒。銷售代表：我很榮幸能夠幫助您。您之前也在這里訂購過這個(gè)產(chǎn)品，對嗎？古茲曼先生：是的，不過我想修改訂購的數(shù)量。銷售代表：好的。我來查一下您以前的訂單。我看到，您在5月16日訂購了25個(gè)適用于三星SCX-8000打印機(jī)的墨盒。古茲曼先生：對。打印機(jī)型號還是一樣的，不過這次我要訂50個(gè)墨盒，而不是25個(gè)。銷售代表：沒問題。您的辦公地點(diǎn)仍然是楓樹大道125號，對嗎？古茲曼先生：是的。請寄送到這個(gè)地址，你們可以通過上次登記的信用卡賬戶來收費(fèi)。銷售代表：太好了。非常感謝您再次購買我們的產(chǎn)品，古茲曼先生。古茲曼先生：謝謝。Dialogue2Salesperson:ThetaBusinessSupplies,mayIhelpyou?Jessica:Hi,thisisJessicaPaynecallingfromMorris&VaughnLawFirm.I'dliketoorderthefull-sizemahoganyboardroomtable,andeightblackconferencechairs.Salesperson:Justtoconfirm,theboardroomtableyouwantisproductnumber81025,andyoualsowanteightblackconferencechairs,whichisproductnumber49036.Isthatcorrect?Jessica:Yes,that'sright.Howmuchwillthatcost?Salesperson:Theconferencetableis$945andthechairsare$95each,sothatwillbe$1,705altogether.Jessica:ButourcompanyhasaPreferredCustomerAccount,soIbelievewe'reentitledtoa10percentdiscount.Salesperson:Ohyes,Ididn'tseethat.Afterapplyingdiscount,thetotalwillbe$1,534.50.Jessica:Canyoudeliverthemtomorrow?Salesperson:We'lldoourbest.Butyou'llcertainlygetthembyFriday.對話2售貨員：這里是西塔辦公用品店，有什么我可以幫助您？杰茜卡：你好，我是莫里斯·沃恩律師事務(wù)所的杰茜卡·佩恩。我想訂購最大尺寸的桃花心木會議桌以及八把黑色會議椅。售貨員：我跟您確認(rèn)一下，您要訂購的是款號為81025的會議桌，另外還要八把款號為49036的黑色會議椅，對嗎？杰茜卡：對。一共多少錢？售貨員：會議桌是945美元，會議椅每把95美元，一共是1705美元。杰茜卡：可是我們公司持有優(yōu)惠客戶賬戶，我想我們可以享受九折優(yōu)惠。售貨員：哦，是的，我剛才沒有看到。打折以后，共計(jì)1534.50美元。杰茜卡：你們能明天送貨嗎？售貨員：我們盡量吧。不過最遲星期五，您肯定能收到貨。04安排日程Arrangingtheday'sscheduleUsefulExpressions詢問日程1.How'smyscheduleshapingupforthismorning?2.What'sontheagendafortheafternoon?3.Whatelseisontoday'sagenda?4.Isthevideoconferencingequipmentsetupintheboardroom?5.What'snextafterthevideoconference?6.Thatshouldbemorethanenoughtime.描述日程7.Letmetakealookintheplanner...8.Letmetakealookatyourschedule.9.First,you'llbemeetingwiththefinancialmanagementteamat9:30toreviewnextyear'sbudget.10.Andat10:15,youandtheotherexecutiveswillhaveavideoconferencewiththeheadoffice.11.Youdon'thaveanythingscheduledfrom11:00to12:00.12.At12:15,you'remeetingLeonCunninghamforlunchatBangkokRestaurant.13.YouhaveadinnermeetingwithaclientatSunshineCafeat6:00.14.I'vealreadymadeareservationwiththerestaurantunderyourname.做更改15.Hesentmeatextmessageearlierthismorningsayingthathewon'tbeabletocomeuntil2:00.16.Youhaveanappointmentwithaclientat2:30,soyouwon'thavethatmuchtimetoseeMr.Davenport.17.CanyoucallLeonandaskifwecanmeetatTasteofFlorenceinstead?18.Imeanttotellyou,theclienttoldmeyesterdaythathisbusinesspartnerwillbejoiningus.常用表達(dá)法詢問日程1.我今天上午的日程安排是怎樣的？2.今天下午的日程是怎么安排的？3.今天的日程還有什么安排？4.會議室的視頻會議設(shè)備準(zhǔn)備好了嗎？5.視頻會議之后是什么安排？6.時(shí)間足夠用了。描述日程7.我看看記事簿……8.我看一下您的日程。9.首先，您將在9:30會見財(cái)務(wù)管理團(tuán)隊(duì)，審核明年的預(yù)算。10.10:15，您和其他主管將與總部進(jìn)行視頻會議。11.11:00點(diǎn)至12:00點(diǎn)沒有給您安排任何事情。12.12:15，您將在曼谷餐廳與利昂·坎寧安共進(jìn)午餐。13.六點(diǎn)鐘，您要去陽光餐廳與一個(gè)客戶吃飯。14.已經(jīng)以您的名義在這家餐廳預(yù)訂了位置。做更改15.他今天早上給我發(fā)了條短信，說他得2點(diǎn)以后才能到。16.您在2:30要會見一個(gè)客戶，所以您將不會有很多時(shí)間可以會見達(dá)文波特先生。17.你能不能給利昂打個(gè)電話，問他我們改在佛羅倫薩風(fēng)味餐廳行不行？18.我正打算告訴您，那個(gè)客戶昨天告訴我，說他的生意伙伴也要來。單詞agenda日程client客戶executive主管meanto打算planner記事簿review審核schedule日程take-out外賣videoconference視頻會議短語businesspartner生意伙伴haveanappointmentwith會見……makeareservationwith在……做預(yù)訂shapeupfor為……做安排takealook看一看textmessage短信underone'sname用某人的名字Dialogue1Frederick:Molly,how'smyscheduleshapingupforthismorning?Molly:Letmetakealookintheplanner...First,you'llbemeetingwiththefinancialmanagementteamat9:30toreviewnextyear'sbudget.Frederick:Oh,Inearlyforgotaboutthat.Molly:Andat10:15,youandtheotherexecutiveswillhaveavideoconferencewiththeheadofficeinSacramento.Frederick:Isthevideoconferencingequipmentsetupintheboardroom?Molly:Yes,everything'sready.Frederick:Good.What'snextafterthevideoconference?Molly:Youdon'thaveanythingscheduledfrom11:00to12:00.At12:15,you'remeetingLeonCunninghamforlunchatBangkokRestaurant.Frederick:Hmm...IjusthadThaitake-outlastnight.CanyoucallLeonandaskifwecanmeetatTasteofFlorenceinstead?Hewon'tmind,helovesItalianfood.Molly:Sure,I'llcallhimrightaway.對話1弗雷德里克：莫莉，我今天上午的日程安排是怎樣的？莫莉：我看看記事簿……首先，您將在9:30會見財(cái)務(wù)管理團(tuán)隊(duì)，審核明年的預(yù)算。弗雷德里克：哦，我差點(diǎn)把這事給忘了。莫莉：10:15，您和其他主管將與薩克拉門托總部進(jìn)行視頻會議。弗雷德里克：會議室的視頻會議設(shè)備準(zhǔn)備好了嗎？莫莉：嗯，一切準(zhǔn)備就緒。弗雷德里克：好。視頻會議之后是什么安排？莫莉：11:00至12:00沒有給您安排任何事情。12:15，您將在曼谷餐廳與利昂·坎寧安共進(jìn)午餐。弗雷德里克：呃……我昨天晚上剛剛吃了泰國菜外賣。你能不能給利昂打個(gè)電話，問他我們改在佛羅倫薩風(fēng)味餐廳行不行？他應(yīng)該不會介意的，他很喜歡吃意大利菜。莫莉：當(dāng)然可以，我馬上就給他打電話。Dialogue2Bernard:What'sontheagendafortheafternoon,Marcy?Marcy:Letmetakealookatyourschedule.First,youhaveameetingwithJoshuaDavenportat1:45...Bernard:Oh,hesentmeatextmessageearlierthismorningsayingthathewon'tbeabletocomeuntil2:00.Marcy:Okay,that'sfine.Butyouhaveanappointmentwithaclientat2:30,soyouwon'thavethatmuchtimetoseeMr.Davenport.Bernard:Thatshouldbemorethanenoughtime.Mymeetingswithhimusuallyonlylast15or20minutes.Whatelseisontoday'sagenda?Marcy:Letmesee...youhaveadinnermeetingwithaclientatSunshineCafeat6:00.I'vealreadymadeareservationwiththerestaurantunderyourname.Bernard:Oh,Imeanttotellyou,theclienttoldmeyesterdaythathisbusinesspartnerwillbejoiningus.Canyoucalltherestaurantandchangethereservationtothreepeople,insteadoftwo?Marcy:Noproblem,I'lltakecareofit.對話2伯納德：馬西，今天下午的日程是怎么安排的？馬西：我看一下您的日程。首先，您將在1:45會見喬舒亞·達(dá)文波特……伯納德：哦，他今天早上給我發(fā)了條短信，說他得2點(diǎn)以后才能到。馬西：好的。不過您在2:30要會見一個(gè)客戶，所以您將不會有很多時(shí)間可以會見達(dá)文波特先生。伯納德：時(shí)間足夠用了。我和他的會面一般也就是15到20分鐘。今天的日程還有什么安排？馬西：我看一下……六點(diǎn)鐘，您要去陽光餐廳與一個(gè)客戶吃飯。我已經(jīng)用您的名字在這家餐廳預(yù)訂了位置。伯納德：哦，我正打算告訴你，那個(gè)客戶昨天告訴我，說他的生意伙伴也要來。你能不能給餐廳打個(gè)電話，把兩人桌換成三人桌？馬西：沒問題。我會處理的。05使用辦公設(shè)備UsingofficeequipmentUsefulExpressions請求幫助1.Doyouknowhowtousethenewphotocopier?2.I'mnottoogoodwithtechnologyandIcan'tfigureitout.3.Ineedtomaketwoduplicatecopiesofthisclientfile.4.Something'swrongwithmycomputer!5.Themousestoppedworkingallofasudden.6.Doyouthinkit'sacomputervirus?7.Thishasneverhappenedbefore.解決問題8.Whathappened?9.Sure,I'dbegladtohelpyou.10.I'mprettyfamiliarwithitnow.11.I'msurewecanfigureoutwhattheproblemis.Letmetakealook...12.IthinkIknowwhattheproblemmightbe.13.Whatdoyouwanttocopy?14.Soyouneedtomakedouble-sidedphotocopies,right?15.Justputthestackofpaperinthefeedertrayoverhere.16.Youjustneedtopressthisorangebuttontochangefromsingle-sidedtodoublesided.17.Andthenallyouhavetodoispressthegreen“Print”button,andyou'reallset.18.Look,you'reusingawirelessmouse.Thebatteriesareprobablydead.19.YoucanopenthebatterycompartmentonthebottomofthemouseandinserttwoAA-sizealkalinebatteries.表示感謝20.Nowit'sworkingagain!You'reagenius!21.GladIcouldhelp.常用表達(dá)法請求幫助1.你知道新的復(fù)印機(jī)怎么用嗎？2.我對技術(shù)性設(shè)備不怎么在行，不知道該怎么用。3.我需要把這份客戶文件復(fù)印兩份。4.我的電腦出問題了！5.鼠標(biāo)突然不好使了。6.你說，是不是電腦中了病毒了？7.以前從來沒這樣呀。解決問題8.怎么了？9.當(dāng)然，我愿意幫你。10.我現(xiàn)在對這臺機(jī)器的用法很熟悉。11.我們肯定能修好。我看一下……12.我想我知道問題出在哪兒了。13.你想復(fù)印什么？14.那么你想雙面復(fù)印，對嗎？15.只需把一沓紙放進(jìn)這邊的紙盤里。16.你只需按一下這個(gè)橙色的按鈕，把單面復(fù)印改成雙面復(fù)印。17.然后，你只需按一下這個(gè)綠色的“打印”按鈕就可以了。18.看，你用的是無線鼠標(biāo)。電池可能沒電了。19.你把鼠標(biāo)底部的電池盒打開，放入兩節(jié)AA號的堿性電池。表示感謝20.現(xiàn)在好用了！你真行！21.能幫上忙，我很高興。單詞dead沒電的default默認(rèn)double-sided雙面復(fù)印的file文件genius天才insert放入photocopier復(fù)印機(jī)security安全single-sided單面復(fù)印的virus病毒短語astackofpaper一沓紙alkalinebatteries堿性電池allofasudden突然anti-virussoftware防毒軟件batterycompartment電池盒befamiliarwith對……很熟悉benottoogoodwith對……不怎么在行duplicatecopy復(fù)印件feedertray紙盤figureout弄清楚，搞明白u(yù)p-to-date最新版的wirelessmouse無線鼠標(biāo)Dialogue1Leah:Hey,something'swrongwithmycomputer!Brandon:Whathappened?Leah:Themousestoppedworkingallofasudden.Doyouthinkit'sacomputervirus?Brandon:Idoubtit.Allthecomputersatourofficearerunningup-to-dateInternetsecurityandanti-virussoftware.Leah:Thishasneverhappenedbefore.Ihavealotofworktodothismorning,andIreallyneedtousemycomputer.Brandon:Don'tworry.I'msurewecanfigureoutwhattheproblemis.Letmetakealook...Leah:Whatareyoulookingfor?Brandon:Oh,IthinkIknowwhattheproblemmightbe.Look,you'reusingawirelessmouse.Thebatteriesareprobablydead.Here,see?YoucanopenthebatterycompartmentonthebottomofthemouseandinserttwoAA-sizealkalinebatteries.Leah:Great,nowit'sworkingagain!You'reagenius!Brandon:GladIcouldhelp.對話1莉亞：嘿，我的電腦出問題了！布蘭登：怎么了？莉亞：鼠標(biāo)突然不好使了。你說，是不是電腦中了病毒了？布蘭登：我想不是吧。我們辦公室的所有電腦都安裝了最新版的網(wǎng)絡(luò)安全防毒軟件。莉亞：以前從來沒這樣呀。我今天上午有很多工作要做呢，所以我真的急著用電腦。布蘭登：別著急。我們肯定能修好。我看一下……莉亞：你在找什么呢？布蘭登：哦，我想我知道問題出在哪兒了?？?，你用的是無線鼠標(biāo)。電池可能沒電了。你看這兒，看到了嗎？你把鼠標(biāo)底部的電池盒打開，放入兩節(jié)AA號的堿性電池。莉亞：太好了?，F(xiàn)在好用了！你真行！布蘭登：能幫上忙，我很高興。Dialogue2Rosemary:Doyouknowhowtousethenewphotocopier?I'mnottoogoodwithtechnologyandIcan'tfigureitout.Marvin:Sure,I'dbegladtohelpyou.ImadealotofphotocopiesyesterdaysoI'mprettyfamiliarwithitnow.Whatdoyouwanttocopy?Rosemary:Ineedtomaketwoduplicatecopiesofthisclientfile.Marvin:Soyouneedtomakedouble-sidedphotocopies,right?Rosemary:Exactly.Marvin:Okay,justputthestackofpaperinthefeedertrayoverhere.Theclientfileison8.5-by-11-inchpaper,whichisthedefaultpapersize.Youjustneedtopressthisorangebuttontochangefromsingle-sidedtodouble-sided.Rosemary:Thisbutton?Marvin:Yes.Andthenallyouhavetodoispressthegreen“Print”button,andyou'reallset.Rosemary:Great,thanks,Marvin!對話2羅斯瑪麗：你知道新的復(fù)印機(jī)怎么用嗎？我對技術(shù)性設(shè)備不怎么在行，不知道該怎么用。馬文：當(dāng)然，我愿意幫你。我昨天復(fù)印了很多東西，所以我現(xiàn)在對這臺機(jī)器的用法很熟悉。你想復(fù)印什么？羅斯瑪麗：我需要把這份客戶文件復(fù)印兩份。馬文：那么你想雙面復(fù)印，對嗎？羅斯瑪麗：沒錯(cuò)。馬文：好的。只需把一沓紙放進(jìn)這邊的紙盤里。這份客戶文件的紙張尺寸是8.5×11英寸，這正是默認(rèn)的紙張大小。你只需按一下這個(gè)橙色的按鈕，把單面復(fù)印改成雙面復(fù)印。羅斯瑪麗：是這個(gè)按鈕嗎？馬文：對。然后，你只需按一下這個(gè)綠色的“打印”按鈕就可以了。羅斯瑪麗：太好了。謝謝你，馬文。06填報(bào)表格FillingoutformsUsefulExpressions申報(bào)程序1.WheredoIgetthat?2.It'sstoredonthecompany'sinternalnetwork.3.It'sjustaonePDFfile.4.Allyouhavetodoisprintouttheform,fillitout,andsubmitittoHumanResources.5.YoucandownloadtheformfromtheintranetoraskFeliciaforahardcopy.6.Onceyou'vefilledouttheseforms,youcangetyoursupervisortosignthem.7.Ineedtosignhere...alldone!8.Abouthowlongwillitbebeforetheyhavethoseprocessed?9.Shouldn'tbemorethanaweek.請假表格10.HaveyoufilledoutanApplicationforLeaveformyet?11.WheredoIgettheVacationLeaveform?12.Ifyouwant,Icandownloadthefileandemailittoyou.13.Onceyoufillitout,youneedtohaveoneofthesupervisorssignit,andthensubmitthecompletedformtoHR.14.Accordingtothecompany'spolicy,youneedtofilloutaMinorInjuryReportform.15.Haveyoufilledoutyourleaverequestsandturnedthemintomanagementyet?16.Ifyoudon'tturnitinsixweeksinadvanceyoucanforgetabouttakingvacation.17.HRhastoplanschedulesamonthinadvance.財(cái)務(wù)報(bào)銷表格18.Pleasetaketheseformsandtotalupyourreceipts.19.I'llhaveaccountingreimburseyouforthoseexpenses.20.Andtheyhaveyourinformation,sotheycandeposititdirectlyintoyouraccount.常用表達(dá)法申報(bào)程序1.表格在哪兒領(lǐng)？2.在公司的內(nèi)網(wǎng)上就有。3.就是一頁P(yáng)DF文件。4.你只需把這個(gè)文件打印出來，填好，然后交到人力資源部。5.你可以在公司內(nèi)網(wǎng)上下載，也可以找費(fèi)莉西婭要一張紙質(zhì)的。6.填完這些表格，你就可以去找你的上級簽字。7.我需要在這里簽名……好了！8.他們處理這些大概需要多長時(shí)間？9.應(yīng)該不超過一周。請假表格10.你填寫請假表格了嗎？11.我到哪里領(lǐng)請假表格？12.你要是要的話，我可以下載一份，發(fā)郵件給你。13.填好表格后，找一位主管簽字，然后把填寫完整的表格交到人力資源部。14.根據(jù)公司的政策，你需要填一張輕傷報(bào)告表格。15.你填好休假申請單了嗎？交給管理人員了嗎？16.如果你不能提前六個(gè)星期交，就別想請假了。17.人力資源部必須提前一個(gè)月做好時(shí)間安排。財(cái)物報(bào)銷表格18.請?zhí)钜幌逻@幾個(gè)表格，然后統(tǒng)計(jì)一下你的發(fā)票一共是多少錢。19.我會讓會計(jì)部門報(bào)銷你所有的支出。20.他們有你的信息，所以他們可以直接把錢打到你的賬戶上。單詞boil燒deposit存入expense支出kettle壺penetrate滲入receipt發(fā)票reimburse報(bào)銷；補(bǔ)償sign簽字spill濺supervisor主管短語ApplicationforLeave請假表格askfortimeoff請假fillout填寫full-timeemployee全職員工hardcopy復(fù)印件intimesofdifficulty在艱難時(shí)期internalnetwork內(nèi)部網(wǎng)onceinawhile偶爾printout打印出來submit…to將……交到……totalup統(tǒng)計(jì)VacationLeaveform請假表格Dialogue1Kirsten:MyhusbandandIhavedecidedweneedtotraveltoViennathissummer