標(biāo)準(zhǔn)解讀

《GB/T 44591-2024 農(nóng)業(yè)社會化服務(wù) 社區(qū)生鮮店服務(wù)規(guī)范》這一國家標(biāo)準(zhǔn)，旨在為社區(qū)生鮮店提供一套全面的服務(wù)指南和操作標(biāo)準(zhǔn)。該文件覆蓋了從店鋪選址到售后服務(wù)的全流程管理要求，強(qiáng)調(diào)了食品安全、顧客滿意度以及可持續(xù)發(fā)展的重要性。

在選址方面，標(biāo)準(zhǔn)提出了基于人口密度、交通便利性等因素綜合考量的方法論，確保店鋪能夠滿足目標(biāo)客戶群體的需求。對于店面設(shè)計(jì)與布局，則有明確指示如何合理規(guī)劃商品展示區(qū)、收銀臺等區(qū)域的位置，以優(yōu)化顧客購物體驗(yàn)。

關(guān)于商品管理，《GB/T 44591-2024》規(guī)定了嚴(yán)格的進(jìn)貨渠道審核機(jī)制及產(chǎn)品質(zhì)量控制流程，包括但不限于供應(yīng)商資質(zhì)驗(yàn)證、定期抽樣檢測等措施，力求保障所售食品的安全可靠。同時(shí)，還對庫存管理和損耗率控制提出了具體要求，鼓勵(lì)采用信息化手段提高效率。

在客戶服務(wù)領(lǐng)域，本標(biāo)準(zhǔn)不僅涵蓋了基礎(chǔ)的禮貌待客原則，更進(jìn)一步細(xì)化到了投訴處理程序、會員制度建設(shè)等方面，提倡建立快速響應(yīng)機(jī)制來解決消費(fèi)者問題，并通過積分獎(jiǎng)勵(lì)等方式增強(qiáng)用戶粘性。此外，還特別強(qiáng)調(diào)了環(huán)境保護(hù)意識，在日常運(yùn)營中減少塑料袋使用、推廣可降解包裝材料等做法被列為推薦實(shí)踐之一。


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文檔簡介

ICS

03.100.20

CCS

A

10

中華人民共和國國家標(biāo)準(zhǔn)

GB/T44591—2024

農(nóng)業(yè)社會化服務(wù)社區(qū)生鮮店服務(wù)規(guī)范

Agriculturalservice—Specificationforcommunityfreshstoreservice

2024-09-29發(fā)布2025-01-01實(shí)施

國家市場監(jiān)督管理總局發(fā)布

國家標(biāo)準(zhǔn)化管理委員會

GB/T44591—2024

目次

前言

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Ⅲ

1

范圍

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1

2

規(guī)范性引用文件

······················································································

1

3

術(shù)語和定義

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1

4

基本要求

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1

4.1

服務(wù)便捷

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1

4.2

產(chǎn)品新鮮

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1

4.3

質(zhì)量安全

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1

5

服務(wù)場所

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2

5.1

店面要求

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2

5.2

設(shè)施設(shè)備

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2

6

管理制度

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2

7

人員要求

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2

8

服務(wù)過程

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2

8.1

采購

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2

8.2

儲藏

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3

8.3

陳列

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3

8.4

初級加工

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3

8.5

銷售

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3

8.6

質(zhì)量控制

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3

9

評價(jià)與改進(jìn)

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3

10

證實(shí)方法

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4

10.1

服務(wù)場所

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4

10.2

管理制度

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4

10.3

人員要求

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4

10.4

服務(wù)過程

························································································

4

10.5

評價(jià)與改進(jìn)

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4

參考文獻(xiàn)

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5

Ⅰ

GB/T44591—2024

前言

本文件按照GB/T1.1—2020《標(biāo)準(zhǔn)化工作導(dǎo)則第1部分：標(biāo)準(zhǔn)化文件的結(jié)構(gòu)和起草規(guī)則》的規(guī)

定起草。

請注意本文件的某些內(nèi)容可能涉及專利。本文件的發(fā)布機(jī)構(gòu)不承擔(dān)識別專利的責(zé)任。

本文件由全國農(nóng)業(yè)社會化服務(wù)標(biāo)準(zhǔn)化工作組（SAC/SWG23）提出并歸口。

本文件起草單位：中華全國供銷合作總社管理干部學(xué)院、中國標(biāo)準(zhǔn)化研究院、廣州市錢大媽農(nóng)產(chǎn)品

有限公司、浙江經(jīng)貿(mào)職業(yè)技術(shù)學(xué)院。

本文件主要起草人：林媛媛、黎少華、云振宇、馬曉蕾、楊旭、艾永梅、王真、沈鑫琪、朱文清、

朱文浩、林志榮、張偉、張西華。

Ⅲ

GB/T44591—2024

農(nóng)業(yè)社會化服務(wù)社區(qū)生鮮店服務(wù)規(guī)范

1范圍

本文件規(guī)定了社區(qū)生鮮店服務(wù)的基本要求、服務(wù)場所、管理制度、人員要求、服務(wù)過程、評價(jià)與改

進(jìn)的要求，描述了對應(yīng)的證實(shí)方法。

本文件適用于社區(qū)生鮮店運(yùn)營、管理及評估。

2規(guī)范性引用文件

下列文件中的內(nèi)容通過文中的規(guī)范性引用而構(gòu)成本文件必不可少的條款。其中，注日期的引用文

件，僅該日期對應(yīng)的版本適用于本文件；不注日期的引用文件，其最新版本（包括所有的修改單）適用

于本文件。

GB5749生活飲用水衛(wèi)生標(biāo)準(zhǔn)

GB/T32950鮮活農(nóng)產(chǎn)品標(biāo)簽標(biāo)識

3術(shù)語和定義

下列術(shù)語和定義適用于本文件。

3.1

生鮮農(nóng)產(chǎn)品freshagriculturalproducts

通過種植、養(yǎng)殖、采集、捕撈等產(chǎn)生，未經(jīng)加工或經(jīng)初級加工，可食用的新鮮農(nóng)產(chǎn)品。

注：包括蔬菜（含食用菌）、水果、畜禽肉、水產(chǎn)品、鮮蛋等。

[來源：GB/T22502—2008,3.1,有修改]

3.2

社區(qū)生鮮店communityfreshstore

位于城鄉(xiāng)居民相對集中的居住區(qū)，以居民為主要服務(wù)對象，以經(jīng)營生鮮農(nóng)產(chǎn)品為主，實(shí)施統(tǒng)一結(jié)算

并有店鋪零售的終端。

3.3

生鮮區(qū)域freshproductsregion

店鋪中對生鮮農(nóng)產(chǎn)品進(jìn)行初級加工、陳列、銷售的區(qū)域。

[來源：GB/T22502—2008,3.2,有修改]

4基本要求

4.1服務(wù)便捷

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