導(dǎo)游服務(wù)英語課件：Hotel Accommodation

HotelAccommodation

Lead-in

Thetourguideshouldhelpgroupguestscheckinimmediately.Andhe/sheshouldcommunicatewiththeclerkatthefrontdeskfirstandmakesurehe/shecangettherightrooms,thenhe/sheshouldhelpthetourleaderdistributetherooms,certainly,beforeshowingtheroomkeystoguests,theguideshouldremindthemofthenecessaryinformationoftherestarrangement.

BasicProcedure

Helpthetouristscheckinandintroducethemtothelocationsofthemainfacilitiesofthehotel.Helpthetourleaderputtheroomnumbersontheluggageandhavetheluggagesenttotheroomsassoonaspossible.3.Ifthetouristshavesomeproblems,informthefloorattendantimmediatelyandactivelyassisttheminsolvingtheproblems.

BasicProcedure

4.Introducehoteldiningfacilities,remindthedininglocationsofthefirstdinnerandbreakfast.5.Announcethearrangementsforthedayorthenextday,andinformthetouriststheroomnumberandtelephonenumbersofthelocalguide,nationalguideandthetourleader.

HelpcheckinandcheckoutItmeOneTopic1:SpeakingCheckout

Assistthetourleadertocheckin

Training

123Topic1:Speaking

Activity1:Reading

Readthetwodialoguesandpractice.Learnthewordsandexpressions.Speakoutthemainideaofthetwodialogues.Topic1:Speaking

Activity2:Roleplay

Task

ZhangLi,alocalguidefromCITSGuangdongbranch,iscallingtoreserveroomswithGuangzhouWhiteSwanHotelforatourgroupof15touristsfromBritain.Theyplantostayfor3nights.Topic1:Speaking

Activity2:Role-play

Requirement

First,disscusstherole-playwithyourgroup,andthenpracticewhatyouwouldsayinthissituation.Bepreparedtoperformtherole-playinfrontoftheclass.Theteacherandotherstudentswilldiscussandcompareeachrole-playpresentedandmakecommentsonhowitcanbeimproved.Topic1:Speaking

FoodandbeverageserviceItemTwoTopic1:SpeakingIntroducingFeaturesofTypicalDishes

ArrangingCaterings

Training

123Topic1:Speaking

Readthetwodialoguesandpractice.Learnthewordsandexpressions.Speakoutthemainideaofthetwodialogues.Activity1:ReadingTopic1:Speaking

Task

Task:ZhangLi,alocalguidefromCITSGuangdongbranch,isintroducingthelocaldishestothetouristsattherestaurant.Activity2:Role-playTopic1:Speaking

Requirement

First,disscusstherole-playwithyourgroup,andthenpracticewhatyouwouldsayinthissituation.Bepreparedtoperformtherole-playinfrontoftheclass.Theteacherandotherstudentswilldiscussandcompareeachrole-playpresentedandmakecommentsonhowitcanbeimproved.Activity2:Role-playTopic1:Speaking

IntroductiontoaHotelbyaTourGuideLadiesandgentlemen,MayIhaveyourattentionplease?I’dliketosayafewwordsaboutthehotelwe’regoingtostayin.Thishotelisafirst-ratehotelandhasbeenchosenasthefavoriteplacetostaybyVIPs,stateguestsandbusinesspersonsfrommanycountries.Thereareover300roomsofinternationalstandard,includingsinglerooms,doubleroomsandpresidentialsuites.TherearefivespaciousChinesedininghallsofferingallstylesofChinesecooking.Theyarelocatedonthefirstfloor.

Topic2:TheRemarksofTourGuide

IntroductiontoaHotelbyaTourGuideOnthesecondfloor,thereisadeluxewestern-styledininghall.Tomorrowmorning,wearegoingtohaveourbreakfastthere.Therearealsolargeandsmallbanquethalls,abar,a24-hourcaféandanoutdoorpatiowithdrinks.Ifyouwanttodosomeexercise,youcangotothefitnesscenterorthebilliardroom,thebowlingalleyortheindoorswimmingpool.Theyarereadytoserveyouatyourconvenience.Ifyouwanttoknowmoredetails,youcangetabrochureaboutthehotelfromtheReceptionDesk.Ifyouhaveanyquestions,pleasefeelfreetoaskme.Thankyouforyourattention.

Topic2:TheRemarksofTourGuide

TaskoneAllstudentsintheclassroomaredividedintoseveralgroupstodisscussthewelcomespeeches.PracticeTasktwoAfterdiscussion,eachgroupchoosearepresentativetomakeapresentation,andthentheteachershouldgivethecommentonthestudent’sanswer.Topic2:TheRemarksofTourGuide

SteponeRead

Readthepassagewiththequestionstheteachergivenandspeakoutthemainideaofthepassage.Topic3:SupplementaryReading

SteptwolearnUesfulexpression1.consistof:由．．．組成。例如：Thepassageconsistsofthreeparts.這篇課文由三部分組成。Thefeaturesconsistsoftwothings:positiveandnegative.2.bedividedinto:被劃分成．．．例如：Tothatend,thearmywillbedividedintotwodivisions。為了實現(xiàn)這個目的，軍隊被分成兩部分。3.“babysitting”service保姆服務(wù)Topic3:SupplementaryReading

Stepthreepractice

Readthepassageworkinpairs.Topic3:SupplementaryReading

Etiquetteintelephone

Thetelephoneisoneofthetoolsusedinbusiness.Thefollowingarethebasicrulesofetiquetteinmakingatelephonecall:1.Don’teatorchewgumwhiletalkingonthetelephone.2.Ifsomeonewalksintoyourofficewhileyou’retalkingonthetelephone,DON’Tcoveritwithyourhandsorpressitagainstyourchest.3.Answeryourowntelephonewheneverpossibleandanswerwithin2-3rings.“Thankyouforcalling.MayIhelpyou?”isagoodwayofgreeting.4.Remembertoaskyourcaller“Doyoumindholding?”or“MayIputyouonhold?”beforedoingso.Topic4SocialEtiquette

Etiquetteintelephone

5.Ifyoutakethetimetoaskyourcallertohold,besuretolistentotheresponse.6.Callthedepartmentorpersonwhereyouaretransferringacallandmakesurethattheycantakethecall.Then,returntoyourcallerandgivethemthenameofthepersontheyarebeingtransferredto,thenameofthedepartmentandthetelephonenumber.7.Ifitisnotconvenientforthewantedpersontoanswerthecall,then,“She’sawayfromheroffice;mayItakeyournameandnumber?”or“MayIsaywho’scalling?”Thankyou.Letmecheckandseeifhe’sin.”aresuggestedresponse.8.Wheneverpossible,usetelephonemessageformstorecordaccurateandcompleteinformation.Topic4SocialEtiquette

CultureNote

到美國的旅館或餐廳時，如果被人家叫“喂”時，想必心里會覺得不太舒服。這種時候應(yīng)該依客人的性別、年齡本別稱呼sir、ma’am或miss，例如在餐廳時說：

Isanyonehelpingyou,ma’am?女士，有人在幫你嗎？

ShallIbringyourcoffeenow,sir?先生，我可以端咖啡來了嗎？以sir、ma’am或miss表示尊稱也是一種不錯方法。這也不限于服務(wù)業(yè)使用，平時如果在地上撿到他人的物品時，也可以sir、ma’am代替“Excuseme.”稱呼對方。

CultureNote

CultureNote

但是，日常生活中如果過于使用sir、ma’am或miss，反而會令人覺得不懷好意。國人常有謙讓的美德，但是如何不讓人覺得卑下而使聽者受到尊敬就相當(dāng)難把握了。此外，如果對方有一定的稱謂時，用該稱謂稱呼對方則比較妥當(dāng)。例如醫(yī)生或是取得博士資格（PH.D.）的教授，通常我們可以加于名字上Dr.(Doctor)的稱謂。但是，并非所有的教授都具有博士資格，因此如果不能確定時，可以用Professor代替。這些稱謂在忘記對方姓名時就如同sir、ma’am或miss一樣好用。

CultureNote

Inmostcountries,hotelrestaurantsarenearlyalwaysmoreexpensivethantherestaurantsinthestreets.Therestaurantsmayvarygreatlyinpriceandyoucanhavesomeideasofthepriceandkindoffoodbylookingatthemenuspostedinthewindoworaskingtoseeamenubeforeyouareseatedatatable.

KnowledgeConnection

Theappearancesofrestaurantscanbemisleadingbecausewhatlooksasmallinformalrestaurantmayreallybeveryexpensive.Ifyouaregoingtoarestaurantfordinner,itisusuallyagoodideatotelephoneforareservationincaseitisfilledwhenyougothere.Thenamesandtelephonenumbersofrestaurantsaregenerallylistedinthetelephonebook.KnowledgeConnection

譯文

在大多數(shù)國家中，賓館里的餐廳幾乎都比街上的餐館更貴。餐館的價格很多，許多參觀的櫥窗上張貼著菜譜，或者你可以進去先要菜單來看，然后再就坐。光看餐館的外表可能會造成誤解，外表隨隨便便的小餐館也許實際上很昂貴。要到餐館吃飯，一般應(yīng)先打電話訂座，以防你去那兒時人已坐滿了。通常我們可以在電話號碼薄上找到餐館的名稱及電話號碼。

撰寫地方風(fēng)味簡介

地方風(fēng)味是吸引游客的亮點之一，是游客在欣賞名勝古跡美景之外的物質(zhì)和精神上的又一享受。因此，在對旅游景點作宣傳的同時，讓游客更多的了解各地方風(fēng)味，品嘗更多樣的地方佳肴也是旅游服務(wù)的關(guān)鍵。撰寫地方風(fēng)味一般包括以下幾點：１.菜名：中文菜名常常美化之作用的原料、烹飪的方法和做出來的成品的視覺效果。２.特色：每種地方風(fēng)味能夠流傳至今，與其獨特的風(fēng)味特色息息相關(guān)。３.原料：不同的菜肴用料不一，要適當(dāng)介紹燒制原料，加深客人對菜肴的了解。Topic5:Writing

撰寫地方風(fēng)味簡介

４.起源：與菜肴有關(guān)的掌故、傳說能讓一道菜更具文化內(nèi)涵與歷史意義。５.烹飪方法：菜肴的烹調(diào)方法在中國文化中占有很重要的一部分，堪稱一絕。６.地位：說明該菜肴在中國菜系中的地位或其當(dāng)今受歡迎的程度。７.食用方法：一些特殊菜肴食用時方法一定要正確，這樣才能讓用膳者有最好的享受。８.注意事項：有些菜肴食用會引起用膳者的某些不適，要提前給與說明。另外，在撰寫地方風(fēng)味時，盡可能使用通俗易懂的語言，采用讀者喜聞樂見的形式。在介紹其文化內(nèi)涵時，注意掌握語言的跨心里、跨文化交際性特點。Topic5:Writing

Sample

Situation:atourgroupfromAmericaarriveatTianfuRestaurant.MissZhangLi,alocalguidefromChinaChengduInternationalTravelService,isintroducingthelocalcuisineofSichuanHot-pot.Topic5:Writing

Sample

Ladiesandgentlemen,

WelcometoTianfuRestaurant.TodaywhatwewilltasteisthefamousSichuanHot-pot.LegendhasitthatitwasfirstdevelopedbySichuanpeoplebeggars,whodepositedalltheculinaryalmsthattheyreceivedduringwinterintoabubblingpot.Themouth-wateringaromaattractedpassers-bythenitwaswidespread.TheSichuanHot-pottastesveryspicy.Thebrothisflavoredwithchilipeppersandotherpungentherbsandspices.Themainingredientsincludehotpepper,Chinesepricklyash,thickbroad-beansauce,gingergrain,beeffat,crystalsugarandwine.Slicesofkidney,chickenbreast,beeftripe,gooseintestines,springonion,soyabeansprouts,mushroomeel,duckandseacuc