(3)IT運維管理：ITIL先鋒論壇-IT運維流程設(shè)計實施難點分析

OTHENTPROTHENTICPROTHENTICPROTH流程挖掘-一流程設(shè)計與執(zhí)行的破局之道PROTHEN目錄流程執(zhí)行的現(xiàn)狀為什么會出現(xiàn)流程設(shè)計與執(zhí)行兩層皮的問題如何消除流程設(shè)計與執(zhí)行之間的偏差PROTHENTIC流程設(shè)計軟件流程設(shè)計軟件約39億美元約20.7億美元市場規(guī)模流程咨詢服務(wù)流程咨詢服務(wù)約70億美元約32.5億美元2019年2023年流程設(shè)計和執(zhí)行兩層皮的問題會對企業(yè)產(chǎn)生哪些負(fù)面影響?之前不是培訓(xùn)過了嗎?怎么又開培訓(xùn)會一個報銷等了整整兩周!流程設(shè)計與執(zhí)行成增現(xiàn)臨時改合同，錢從哪里來?客戶又投訴了!這審批上周不是剛走過?怎么又超支了?今年預(yù)算又對不上?不是說三天就能走完流程嗎?卡在哪兒了?客戶問怎么又沒準(zhǔn)時發(fā)貨?長期客戶怎么不續(xù)約了?為什么會出現(xiàn)流程設(shè)計與執(zhí)行兩層皮的問題●執(zhí)行中的流程實時變化，設(shè)計●流程設(shè)計軟件無法窮舉實際執(zhí)行●執(zhí)行中的流程實時變化，設(shè)計中的流程鮮有迭代●流程所有制文化不夠普及流程設(shè)計者無法追蹤企業(yè)實際K荒程走向與業(yè)務(wù)相關(guān)性并不強(qiáng)●流程設(shè)計軟件是有設(shè)計邊界的流程設(shè)計者無法追蹤企業(yè)實際K荒程走向與業(yè)務(wù)相關(guān)性并不強(qiáng)●流程設(shè)計軟件是有設(shè)計邊界的流程執(zhí)行情況·執(zhí)行層人員流程意識薄弱流程執(zhí)行情況●缺乏統(tǒng)計工具的支持和實際執(zhí)行側(cè)的監(jiān)測反饋·IT側(cè)配合實現(xiàn)能力不足側(cè)的監(jiān)測反饋每一條流程在創(chuàng)建之初，都被設(shè)計得非常完美，但隨著業(yè)務(wù)需求不斷變化，實際業(yè)務(wù)流程也在隨之改變，不知不覺變得越發(fā)復(fù)雜。企業(yè)實際流程企業(yè)印象中的流程企業(yè)實際流程AANXNmNT-CT3℃H按票付款接受發(fā)票債權(quán)人不存在處理發(fā)票澄清異常發(fā)票已檢查并批準(zhǔn)核對合同條款最終檢查發(fā)票請求缺失數(shù)據(jù)按票付款接受發(fā)票債權(quán)人不存在處理發(fā)票澄清異常發(fā)票已檢查并批準(zhǔn)核對合同條款最終檢查發(fā)票請求缺失數(shù)據(jù)批準(zhǔn)發(fā)票核對合同條款請求缺失數(shù)據(jù)請求缺失數(shù)據(jù)澄清異常發(fā)票澄清異常發(fā)票債權(quán)人不存在重走付款流程重走付款流程已檢查并批準(zhǔn)重走付款流程處理發(fā)票處理發(fā)票D工OaZ3債權(quán)人不存在處理發(fā)票已檢查并批準(zhǔn)請求缺失數(shù)據(jù)核對合同條款澄清異常發(fā)票最終檢查發(fā)票批準(zhǔn)發(fā)票重走付款流程口按票付款PROTHENTICPROTHENTICPROTHENTICPROTHENTICPROTHENTICOTHENTIPROTHENTICPROTHENTICPROTHENTICPROTHENTICPROTHENTICPROTHENTICPROTHENTIC流程優(yōu)化傳統(tǒng)方式企業(yè)印象中的流程優(yōu)化流程監(jiān)控/反饋接受發(fā)票債權(quán)人不存在處理發(fā)票請求缺失數(shù)據(jù)工O優(yōu)化周期O優(yōu)化周期a最終檢查發(fā)票流程實施/執(zhí)行流程優(yōu)化/再設(shè)計批準(zhǔn)發(fā)票流程實施/執(zhí)行流程優(yōu)化/再設(shè)計UUZ3PROTHENTICO按票付款PROTHENTIC流程優(yōu)化傳統(tǒng)方式流程監(jiān)控/反饋D接受發(fā)票債權(quán)人不存在債權(quán)人不存在債權(quán)人不存在處理發(fā)票澄清異常發(fā)票處理發(fā)票處理發(fā)票澄清異常發(fā)票處理發(fā)票已檢查并批準(zhǔn)請求缺失數(shù)據(jù)請求缺失數(shù)據(jù)已檢查并批準(zhǔn)請求缺失數(shù)據(jù)工O傳統(tǒng)流程優(yōu)化周期澄清異常發(fā)票重走付款流程O傳統(tǒng)流程優(yōu)化周期澄清異常發(fā)票a澄清異常發(fā)票澄清異常發(fā)票請求缺失數(shù)據(jù)流程優(yōu)化/再設(shè)計已檢查并批準(zhǔn)批準(zhǔn)發(fā)票流程優(yōu)化/再設(shè)計UZ重走付款流程重走付款流程UZ重走付款流程3OROTHENTICO按票付款OROTHENTIC流程優(yōu)化要想“管得好”,就得先“理清楚”流程發(fā)現(xiàn)/識別流程挖掘流程發(fā)現(xiàn)/識別發(fā)現(xiàn)業(yè)務(wù)中真實客觀流程統(tǒng)計數(shù)據(jù)背后的真實原因流程監(jiān)控/反饋流程分析合理流程優(yōu)化周期·合理流程優(yōu)化周期·了解關(guān)鍵業(yè)務(wù)流程及具體運作環(huán)節(jié)·及時發(fā)現(xiàn)不合理環(huán)節(jié)和問題流程·刪除冗余環(huán)節(jié)·隱形流程顯性化流程實施/執(zhí)行流程優(yōu)化/再設(shè)計PROTHENTIC如何“理清”事件日志單據(jù)號活動時間戳提交出差申請單據(jù)號活動時間戳提交出差申請2022-08-0114:35:01部門領(lǐng)導(dǎo)審批2022-08-0209:06:11分管領(lǐng)導(dǎo)審批2022-08-0316:23:19提交出差申請2022-07-0114:35:01部門領(lǐng)導(dǎo)審批2022-07-0114:40:11分管領(lǐng)導(dǎo)審批2022-07-0115:23:191000000003提交出差申請2022-07-1509:35:011000000003部門領(lǐng)導(dǎo)審批2022-07-1514:04:111000000003分管領(lǐng)導(dǎo)審批2022-07-1615:23:19提交出差申請2022-09-0114:35:01部門領(lǐng)導(dǎo)審批2022-09-0209:06:11分管領(lǐng)導(dǎo)審批2022-09-0316:23:19出差審批-OA出差報銷-費控單據(jù)號活動時間戳關(guān)聯(lián)單據(jù)單據(jù)號活動時間戳關(guān)聯(lián)單據(jù)3000000001創(chuàng)建財務(wù)憑證2022-08-1416:23:2120000000013000000001創(chuàng)建清賬憑證2022-09-0516:23:212000000001創(chuàng)建財務(wù)憑證2022-07-1809:06:12創(chuàng)建清賬憑證2022-08-0510:06:123000000003創(chuàng)建財務(wù)憑證2022-09-1316:23:242000000003財務(wù)清賬-ERP單據(jù)號活動時間戳關(guān)聯(lián)單據(jù)提交報銷單2022-08-1014:35:01二級領(lǐng)導(dǎo)審批2022-08-1114:35:01財務(wù)初審2022-08-1318:23:19財務(wù)復(fù)審2022-08-1416:23:192000000002提交報銷單2022-07-1514:35:012000000002二級領(lǐng)導(dǎo)審批2022-07-1609:06:112000000002財務(wù)初審2022-07-1618:23:192000000002修改報銷單日期2022-07-1619:23:192000000002二級領(lǐng)導(dǎo)審批2022-07-1714:35:012000000002財務(wù)初審2022-07-1809:06:112000000003提交報銷單2022-09-1016:35:012000000003二級領(lǐng)導(dǎo)審批2022-09-1020:06:112000000003財務(wù)初審2022-09-1315:23:192000000003財務(wù)復(fù)審2022-09-1316:23:19PROTHENTIC如何“理清”事件日志單據(jù)號活動時間戳單據(jù)號活動時間戳關(guān)聯(lián)單據(jù)單據(jù)號活動時間戳關(guān)聯(lián)單據(jù)提交出差申請2022-08-0114:35:012000000001提交報銷單2022-08-1014:35:013000000001創(chuàng)建財務(wù)憑證2022-08-1416:23:212000000001000000001部門領(lǐng)導(dǎo)審批2022-08-0209:06:112000000001二級領(lǐng)導(dǎo)審批2022-08-1114:35:013000000001創(chuàng)建清賬憑證2022-09-0516:23:212000000001分管領(lǐng)導(dǎo)審批2022-08-0316:23:192000000001財務(wù)初審2022-08-1318:23:192000000001財務(wù)復(fù)審2022-08-1416:23:19000000002提交出差申請2022-07-0114:35:012000000002提交報銷單2022-07-1514:35:013000000002創(chuàng)建財務(wù)憑證2022-07-1809:06:122000000002部門領(lǐng)導(dǎo)審批2022-07-0114:40:112000000002二級領(lǐng)導(dǎo)審批2022-07-1609:06:113000000002創(chuàng)建清賬憑證2022-08-0510:06:122000000002分管領(lǐng)導(dǎo)審批2022-07-0115:23:192000000002財務(wù)初審2022-07-1618:23:192000000002修改報銷單日期2022-07-1619:23:192000000002二級領(lǐng)導(dǎo)審批2022-07-1714:35:012000000002財務(wù)初審2022-07-1809:06:11提交出差申請2000000003提交報銷單2022-09-1016:35:013000000003創(chuàng)建財務(wù)憑證2022-09-1316:23:242000000003000000003部門領(lǐng)導(dǎo)審批2022-07-1514:04:112000000003二級領(lǐng)導(dǎo)審批2022-09-1020:06:11分管領(lǐng)導(dǎo)審批2000000003財務(wù)初審2022-09-1315:23:192000000003財務(wù)復(fù)審2022-09-1316:23:19提交出差申請2022-09-0114:35:01部門領(lǐng)導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