基礎(chǔ)服務(wù)英語-英語

1、機場基礎(chǔ)英語培訓(xùn)2目錄目錄基礎(chǔ)服務(wù)英語教學(xué)基礎(chǔ)服務(wù)英語教學(xué)復(fù)習(xí)與總結(jié)復(fù)習(xí)與總結(jié)123英語交流與互動英語交流與互動教學(xué)目的：教學(xué)目的：1.正確地讀出每一個句子。2.能夠明白每個句子在何種情景下使用。3.能夠聽懂這100個句子及其問句和答語，并使用該100句和旅客進行基礎(chǔ)交流。教學(xué)方法：教學(xué)方法：1. 多次帶讀；2. 矯正發(fā)音；3. 一問一答的短對話練習(xí)。(114句)1.Hello! (Good morning! Good afternoon! Good evening!) Good evening與與Good night的區(qū)別的區(qū)別補充知識2. Welcome to China! Welcome

2、 to的用法的用法重點句型A: Welcome to Beijing/my hometown/China.B: Thank you. China與與china的區(qū)別的區(qū)別 補充知識 BCIA的全稱的全稱Beijing Capital International Airport補充知識3. Welcome to Beijing Capital International Airport! Capital 首都首都 ，省會，省會 International 國際的國際的 重點詞語6. Lovely day, isnt it? lovely 可愛的，（天氣）好的可愛的，（天氣）好的重點詞組 isnt

3、 it? 反意疑問句，表示強調(diào)反意疑問句，表示強調(diào)重點句型7. Long time no see.地道美語地道美語 VS 中國式英語？中國式英語？ 補充知識4. Goodbye! / See you later!Goodbye與與See you later的區(qū)別的區(qū)別重點語法8. Nice meeting youNice meeting you與與Nice to meet you的區(qū)別的區(qū)別重點語法9. Take care.A: Take care.B: Thank you, you too.5. Have a nice day! Have a例子：例子：Have a great day!Ha

4、ve a great vacation!重點句型12. Have a nice trip! trip 旅途旅途重點詞語10. Wish you a good/nice journey. Wish you例子：例子：Wish you a happy birthday! Wish you a merry Christmas!重點句型11. Wish you a happy stay in China. stay 居住，停留居住，停留重點詞組13. Welcome to China again. again 再次，又再次，又重點詞組14. Im eager to get your suggestio

5、n. be eager to 熱切希望，渴望熱切希望，渴望.重點句型 suggestion與與advice 建議建議 重點詞組 Welcome to Have a Wish you isnt it? 反意疑問句，表示強調(diào)反意疑問句，表示強調(diào)重點句型 BCIA的全稱的全稱Beijing Capital International Airport補充知識 trip 旅途旅途 stay 居住，停留居住，停留 again 再次，再次，又又重點詞語復(fù)習(xí)與總結(jié)（15152020句）句）15. What can I do for you? / May I help you? 17. What do you

6、need?A: What can I do for you? / May I help you? B: Yes, I want to buy some perfume.16. Let me carry your luggage. let me do sth 讓我來讓我來.重點句型 carry 搬運搬運 luggage 行李行李重點詞組18. Let me show you. /Ill take you there.19. Follow me, please.A: Wheres the bathroom/bank?B: Let me show you/ Ill take you there/fo

7、llow me, please.21. Is there anything wrong? something/anything/nothingSomething 用于肯定句用于肯定句Anything 用于否定句和疑問句用于否定句和疑問句Nothing 用于肯定句表示否定意思用于肯定句表示否定意思重點詞組20. Let me give you a hand! （代替課本中的let me do you a favor) give sb a hand 幫助某人幫助某人重點句型22. You can get the airport leaflet there. leaflet：手冊，傳單手冊，傳單重點

8、詞語23. May I have your name and flight number? I will ask for you. May I have 我可以問我可以問嗎？嗎？重點句型 for sb 替某人替某人 ，幫某人，幫某人重點詞組A: May I have your flight number?/Can you tell me your flight number?B: Yes, it is CA3193.24. Just a second. I will bring it in for you. Just a second 請稍等請稍等重點句型 let me do sth 讓我來讓

9、我來. give sb a hand 幫助某人幫助某人 May I have我可以問我可以問嗎？嗎？重點句型 carry 搬運搬運 luggage 行李行李 something/anything/nothing重點詞組復(fù)習(xí)與總結(jié)(2533句)Thanks.25.Thank you.26.Thank you very much. Thanks 感謝的最基本用語感謝的最基本用語重點詞組30.You are welcome. welcome 歡迎歡迎 pleasure 愉快愉快, 快樂快樂 mention 提及提及, 說起說起重點詞匯Its my pleasure. 樂意為您效勞樂意為您效勞Dont

10、 mention it. 舉手之勞，何足掛齒舉手之勞，何足掛齒補充知識A: Thank you very much! B: You are welcome!A: Thank you.B: Its my pleasure!A: Thanks.B: Dont mention it.28.Thanks for your cooperation. cooperation 合作合作重點詞組Thanks for的用法：的用法：Thanks for your dinner！ (晚餐晚餐)Thanks for your help！(幫助幫助) 重點句型31. No sweat! Id be happy to

11、help. sweat 汗，流汗汗，流汗重點詞組Id be happy to do 很高興能做某事很高興能做某事重點句型A: Thank you for your help!B: No sweat! Id be happy to help.32. With pleasure. / Sure, please. pleasure 快樂，榮幸快樂，榮幸 Sure當(dāng)然當(dāng)然重點詞組A: Can you help me?B: With pleasure. With pleasure 與與 Its my pleasure 的區(qū)別？的區(qū)別？重點句型A: Thank you.B: Its my pleasure

12、. 29. Here you are. Thanks. Here you are 給你給你重點句型33. Thanks. Heres your ticket and change. Have a nice flight and take care. Here is 這是這是 Have a nice flight 旅途愉快旅途愉快 take care保重保重重點句型 ticket 機票機票 change 找回的零錢找回的零錢重點詞組27.Youre very kind. /Thats very kind of you. kind 親切的親切的重點詞匯A: You are very kind.B:

13、 Its my pleasure.A: Thats very kind of you.B: You are welcome.重點掌握重點掌握感謝與應(yīng)答的幾種說法感謝與應(yīng)答的幾種說法:Thanks/ Thank you /Thank you very much!Youre very kind. / Thats very kind of you.Thanks for 回答：回答：Youre welcome. / Its my pleasure!Dont mention it. /No sweat! Id be happy to help.知識點回顧復(fù)習(xí)與總結(jié)(3443(3443句句) )道歉與應(yīng)答

14、34.Sorry. / Im sorry. Sorry 對不起對不起重點詞匯41.Im sorry, its not on sale. on sale 打折打折重點詞匯for sale 出售出售補充知識36. Im sorry，I dont really understand. really 真地真地 understand 懂，理解懂，理解重點詞匯38. Sorry, I dont know. Would you please ask the staff member over there? staff 員工員工member 會員會員重點詞匯 Would you please 您能您能嗎？嗎？

15、重點句型39. Sorry, Im not sure. But Ill show you to the information desk. information desk 問詢臺問詢臺重點詞組 Ill show you 我?guī)闳ィ抑附o你我?guī)闳?，我指給你重點句型37. Sorry to trouble you. trouble （使）麻煩、打擾（使）麻煩、打擾重點詞匯43. Never mind. /It doesnt matter.Never 從不從不Mind 注意注意, 留意留意Matter 要緊要緊重點詞匯A: Im sorry.B: It doesnt matter. /Never

16、 mind.42. Please accept our apologies.accept 接受接受 apologies道歉，歉意道歉，歉意重點詞匯40. Im afraid we dont have a Business Center. Business Center 商務(wù)中心商務(wù)中心重點詞匯 Im afraid 恐怕，抱歉恐怕，抱歉重點句型35. Excuse me.A: Excuse me.B: Yes.A: Would you please tell me where is the information desk?A: Sure. Let me show you. Would you

17、please 您能您能嗎？嗎？ Ill show you 我?guī)闳ィ抑附o你我?guī)闳?，我指給你重點句型 information desk 問詢臺問詢臺 trouble （使）麻煩、打擾（使）麻煩、打擾apologies道歉，歉意道歉，歉意Business Center 商務(wù)中心商務(wù)中心重點詞組復(fù)習(xí)與總結(jié) 重點掌握重點掌握幾種道歉的用法及回答幾種道歉的用法及回答道歉：道歉：Sorry! / Im sorry!Im afraidExcuse me.回答：回答：Never mind. / It doesnt matter.知識點回顧復(fù)習(xí)與總結(jié)44445858句）句）44. Please wait a

18、 minute/second/moment. 56.Please wait a moment; I need to have a word with my supervisor . supervisor 主管主管重點詞匯 have a word with 與與商談商談 have words with 與與吵架吵架重點句型57. Please wait a minute. I will check it for you. check 檢查檢查重點詞匯47. Please cooperate with us .cooperate合作合作 重點詞匯53. Please fill out this f

19、orm.Fill 填寫填寫Form 表格表格重點詞匯54. Please take your documents.Document 證件，公文，文件證件，公文，文件重點詞匯55. Please go to the waiting lounge and have a rest.waiting lounge 候機廳候機廳重點詞組58. Please sign here. sign 簽名簽名重點詞匯46. This way, please .Way 道路道路重點詞匯45. After you.After 在在之后之后重點詞匯48. No smoking . Smoke 煙，吸煙煙，吸煙重點詞匯50.

20、 You are not allowed to smoke here. Allow 允許允許重點詞匯 You are not allowed to do sth. 不允許你做某事。不允許你做某事。重點句型51. Its out of service. Try the next one. out of service 壞了，不工作了壞了，不工作了重點詞匯49. Move back (forward) a little, please. back 向后向后forward 向前向前重點詞匯52. Im sorry, but you cant bring the cart in here. Youll

21、 have to carry your luggage. Cart 行李小推車行李小推車have to 不得不，必須不得不，必須Luggage 行李行李重點詞匯 check 檢查檢查 cooperate合作合作 Fill 填寫填寫 Form 表格表格 waiting lounge 候機廳候機廳 Cart 行李小推車行李小推車 have to 不得不，必須不得不，必須重點詞匯復(fù)習(xí)與總結(jié) You are not allowed to do sth.重點句型 重點掌握重點掌握關(guān)于請求的基本用句關(guān)于請求的基本用句 最基本的一個詞最基本的一個詞please知識點回顧復(fù)習(xí)與總結(jié)（59597474頁）頁）5

22、9. There are card phones in the hall. “There be”結(jié)構(gòu)用來表示某處有某物結(jié)構(gòu)用來表示某處有某物There is / There are 重點句型 hall 大廳大廳 Departure Hall 出發(fā)大廳出發(fā)大廳 Check-in Hall 值機大廳值機大廳 Arrival Hall 到達大廳到達大廳重點詞組 問訊柜臺問訊柜臺 information desk 商務(wù)中心商務(wù)中心 business center 候機廳候機廳 waiting lounge 手推車手推車 cart/trolly詞組回顧練習(xí)練習(xí)候機廳內(nèi)有磁卡電話。There are ph

23、onecard phones in the waiting lounge.大廳內(nèi)有商務(wù)中心。Theres a Business Center in the hall.值機大廳內(nèi)有問訊柜臺。There are information desks in the check-in hall.到達大廳內(nèi)有手推車。There are trolleys in the arriving hall.69. Theres a coffee bar At the other end of the hall. 71. Theres a hotel booking office on the first floor.

24、on the first floor 在一層on the second floor 在二層on the third floor 在三層on the fourth floor 在四層fifth sixth seventh eighth ninth twelfth thirteenth fourteenth hundredth thousandth 序數(shù)詞和基數(shù)詞序數(shù)詞和基數(shù)詞語法重點on sub-level one 在地下一層on sub-level two 在地下二層 on sub-level three 在地下三層on sub-level four 在地下四層five six seven e

25、ight nine twelve thirteen fourteen hundred thousand S：What can I do for you, sir?P：Yes, wheres the card phone?S：There are card phones on the second floor in the hall.S：Can I help you, miss?P：Yes, I cant find the coffee bar, Im very thirsty!S：Theres a coffee bar at the other end of the hall.62. You w

26、ill find it at either end of the hall.66. Bathrooms are on the both ends of the hall.61. Please inquire at the information desk.inquire 詢問詢問ask（the information you need） 詢問詢問question（the information you need） 詢問詢問重點詞匯P：Could you tell me where I can find the bathroom please? I cant wait.S：On the both

27、 ends of the hall.P：Thats very kind of you.S：No sweat！Have a good trip!P：Could you tell me where is the closest bank?S：Sorry，Im not sure. Please inquire at the information desk.64. Go straight and turn left. go straight / go along this way 直著向前走直著向前走turn left 向左轉(zhuǎn)向左轉(zhuǎn)turn right 向右轉(zhuǎn)向右轉(zhuǎn)turn back 向后轉(zhuǎn)向后轉(zhuǎn)g

28、o downstairs 下樓下樓 go upstairs 上樓上樓 turning 轉(zhuǎn)彎處轉(zhuǎn)彎處重點詞匯練習(xí)直走然后第一個轉(zhuǎn)彎向右轉(zhuǎn)。Go straight along this way and turn right at the first turning.直走然后上樓。Go straight along this way and go upstairs.直走然后下樓。Go straight along this way and go downstairs.向右轉(zhuǎn)然后在十字路口向左轉(zhuǎn)Turn right and turn left at the crossroads.（at the cro

29、ssroads）65. Sure. The elevator is over there.67. Just over there, beside the yellow-colored sign. elevator 5eliveitE 電梯電梯 escalator 5eskEleitE 電動扶梯電動扶梯 lift 電梯電梯 elevator與與escalator的區(qū)別的區(qū)別重點詞匯 over there 在那邊在那邊重點詞匯練習(xí)：問詢處在那邊。The information desk is over there.洗手間在那邊。The restroom is over there.自動扶梯在那邊。

30、The escalator is over there.手推車在那邊。The trolleys are over there.68. Go downstairs and it will be on the right of the bookstore.70. The washroom is just ahead and to the right.表示方位的介詞用法：表示方位的介詞用法： in 表示方位，含義是表示方位，含義是“在在之內(nèi)之內(nèi)”on 表示方位，含義是表示方位，含義是“在在端端/邊邊”to 表示方位，含義是表示方位，含義是“在在面面”重點語法P：Excuse me, sir?S：Ye

31、s?P：Wheres the KFC? My friend is waiting for me there.S：There are two in this building, one is just ahead and on the right; the other is on the right of the bookstore on the second floor, go upstairs and you will find it.P：Thank you very much.S：Its my pleasure. 72. You need to go upstairs and across

32、 to the other side of the building.60.Id suggest you take a taxi. take a bus 坐公車坐公車take a shuttle bus 坐機場巴士坐機場巴士重點詞匯73. Id suggest this one. 練習(xí)我建議你去問訊臺咨詢一下。Id suggest that you ask at the information desk.我建議你到候機廳休息一下。Id suggest that you take a rest in the waiting lounge.我建議你去取一個手推車。Id suggest that y

33、ou take a trolley.74. I think you had better check-in now. you had better 您最好您最好可以與可以與Id suggest互換互換重點語法復(fù)習(xí)與總結(jié) hall 大廳大廳 Departure Hall 出發(fā)大廳出發(fā)大廳 Check-in Hall 值機大廳值機大廳 Arrival Hall 到達大廳到達大廳 go straight / go along this way 直著向前走直著向前走take a bus 坐公車坐公車take a shuttle bus 坐機場巴士坐機場巴士重點詞組復(fù)習(xí)與總結(jié)“There be”結(jié)構(gòu)用來

34、表示某處有某物結(jié)構(gòu)用來表示某處有某物There is / There are 重點句型序數(shù)詞和基數(shù)詞序數(shù)詞和基數(shù)詞 you had better 您最好您最好 in 表示方位，含義是表示方位，含義是“在在之內(nèi)之內(nèi)”on 表示方位，含義是表示方位，含義是“在在端端/邊邊”to 表示方位，含義是表示方位，含義是“在在面面”語法重點 75.Whats this?76.What is your name? May I have your name? 能告訴我您的名字嗎？能告訴我您的名字嗎？Can I ask your name? 我能冒昧詢問您的名字嗎？我能冒昧詢問您的名字嗎？補充知識7. Where

35、 are you from?Where do you come from? 您從哪兒來？您從哪兒來？補充知識78. How old are you?Im tirty-one. 我我31了。了。Im tirty-one years old. 我我31歲了。歲了。補充知識79. Excuse me, whose bag is it?Its mine. / Its my bag.Its his. / Its his bag.Its hers. / Its her bag.Its my sisters. / Its my sisters bag.回答時可使用名詞性物主代詞或形容詞回答時可使用名詞性物主

36、代詞或形容詞性物主代詞加名詞性物主代詞加名詞補充知識Excuse me, whose bags are they?Theyre mine. / Theyre my bags.Theyre his. / Theyre his bags.Theyre hers. / Theyre her bags.Theyre my parents. / Theyre my parents bags.補充知識80. I beg you pardon? / Pardon? pardon 原諒、寬恕原諒、寬恕Pardon me for disturbing you.對不起打擾你了。對不起打擾你了。重點詞匯81. Ex

37、cuse me. Is this your bag?Yes, its mine.No, its his.補充知識S：Excuse me. Is this your bag?P：Yes, Its mine. Any problem?S：Can you open it? I need to check.P：OK.S：Whats this, Madam? P：Its a computer.S：Check is done. Thank you.S：Please take your bag and follow me.P：Any problem?S：Whats your name?P：Andy. S：W

38、here are you from? P：Japan.S：I beg you pardon? Give me your ticket. P：. I come from Iraq.S：How old are you?P：Im twenty years old.82.How are you feeling?Im feeling well. 我沒事。我沒事。Im fine. 我沒事。我沒事。Im Ok, thanks. 我沒事，謝謝。我沒事，謝謝。補充知識Id suggest you go to the medical center. I feel an aching feeling in my s

39、tomach.我有點兒胃疼。我有點兒胃疼。Im not feeling well, I have a headache.我不舒服，我頭疼。我不舒服，我頭疼。My stomach is a little uneasy. 我的胃有點兒不舒服。我的胃有點兒不舒服。 補充知識83. May I ask you a question?Sure. 沒問題。沒問題。Certainly. 當(dāng)然。當(dāng)然。補充知識84. Do you like this one?Yes, I do. 我喜歡。我喜歡。No, I dont. 我不喜歡。我不喜歡。補充知識85.Is this your baggage?Yes, it

40、is. 對，這是我的。對，這是我的。No, it isnt. 這不是我的。這不是我的。補充知識baggage 行李行李luggage 美美 行李行李重點詞匯Left Luggage 行李寄存行李寄存Baggage Check 托運行李檢查托運行李檢查Baggage Claim 行李提取行李提取補充知識86.For when? For what time? 什么時間的？什么時間的？ 補充知識S：Hello, what can I do for you?P：I want to buy a ticket to Guangzhou.S：For when?P：9:00 AM.S：Here you are

41、. Have a nice flight!P：Thanks.復(fù)習(xí)與總結(jié)名詞性物主代詞和形容詞性物主代詞名詞性物主代詞和形容詞性物主代詞Left Luggage 行李寄存行李寄存Baggage Check 托運行李檢查托運行李檢查Baggage Claim 行李提取行李提取補充知識 pardon 原諒、寬恕原諒、寬恕重點詞匯87.Im not sure.88.Let me ask someone else.P：Could you tell me where is the hotel booking office?S：Sorry, Im not sure. Let me ask someone e

42、lse.89. Its six thirty.91. I understand/see.時間表達方法時間表達方法一般來說，用英語表達時間有以下幾種方法：一.整點表達法：如果時間是整點，應(yīng)說：點鐘oclock(oclock可以省略)。如：Its seven(oclock)a.m.now.現(xiàn)在是上午七點。Its two oclock p.m.午后兩點。二.幾點幾分有兩種表達法：1.順讀法：按鐘點數(shù)分鐘數(shù)的順序，這種方法居多，也較簡單。如：6：18 six eighteen 7：30 seven thirty 2.逆讀法：按分鐘數(shù)pastto鐘點數(shù)的順序表達。1.分鐘數(shù)不超過30(包含30)時，用分

43、鐘數(shù)past鐘點數(shù)表達。如：6：05 five past six 8：10 ten past eight 10：20 twenty past ten 2.分鐘數(shù)超過30時，用分鐘數(shù)to鐘點數(shù)表達。其中分鐘數(shù)為60減去原分鐘數(shù)，鐘點數(shù)為下一個鐘點數(shù)，表示差幾分幾點。如：9：50 ten to ten 2：58 two to three 6：54 six to seven時間表達方法時間表達方法一般來說，用英語表達時間有以下幾種方法：一.整點表達法：如果時間是整點，應(yīng)說：點鐘oclock(oclock可以省略)。如：Its seven(oclock)a.m.now.現(xiàn)在是上午七點。Its two

44、oclock p.m.午后兩點。二.幾點幾分有兩種表達法：1.順讀法：按鐘點數(shù)分鐘數(shù)的順序，這種方法居多，也較簡單。如：6：18 six eighteen 7：30 seven thirty 2.逆讀法：按分鐘數(shù)pastto鐘點數(shù)的順序表達。1.分鐘數(shù)不超過30(包含30)時，用分鐘數(shù)past鐘點數(shù)表達。如：6：05 five past six 8：10 ten past eight 10：20 twenty past ten 2.分鐘數(shù)超過30時，用分鐘數(shù)to鐘點數(shù)表達。其中分鐘數(shù)為60減去原分鐘數(shù)，鐘點數(shù)為下一個鐘點數(shù)，表示差幾分幾點。如：9：50 ten to ten 2：58 two

45、to three 6：54 six to seven時間表達方法：時間表達方法：整點表達法：整點表達法： seven oclock a.m.“幾點幾分幾點幾分”表達法：表達法：1. 6:18- six eighteen2. 2:58- two to three重點語法P：Could you tell me whats the time now?S：Let me see. Its six thirty.P：I see. ThanksS：Youre welcome.90. Ill try my best.92. Thats the best I can do. try ones best to do sth. 盡某人最大努力去做某事盡某人最大努力去做某事重點句型P：Excuse me, I cant find my baggage.S：Dont worry. Let me ask someone else. Wait a moment, please. Ill try my best.P：How about my baggage? S：Sorry, I cant find it. Thats the best I can do.P：Thank you all the same.93.The planes been delayed for 10 minutes.這里