酒店英語口語服務(wù)用語大全修訂稿

1、酒店英語口語服務(wù)用語大全集團(tuán)文件發(fā)布號(hào)：（9816-UATWW-MWUB-WUNN-INNUL-DQQTY-Reservations ， May I help you預(yù)訂部，我能幫你嗎？Room service , May I come in送餐服務(wù)，我可以進(jìn)來嗎？What do you prefer ， tea or coffee你喜歡什么？茶還是咖啡。Woulld your please sign here請(qǐng)?jiān)谶@兒簽名好嗎？A table for two兩人的一張臺(tái)嗎？How long do you plan to stay你計(jì)劃住多久。Could you please spell you

2、r name請(qǐng)拼一下你的名字嗎？What kind of room would you like你要哪類房間？May I see your passport我可以看你的護(hù)照嗎？May I have your tetephone number我可以知道你的電話號(hào)碼嗎？What 4s the trouble, sir你怎么啦？先生。Shall I call a doctor for you我為你叫一個(gè)醫(yī)生嗎？Dir you eyoy the play你喜歡這個(gè)節(jié)目嗎？Do you like this song你喜歡這首歌嗎？Useful Expressions 慣用表達(dá)語Enjoy you bre

3、akfast ， sir請(qǐng)享用你的早餐，先生。Here is the menu.給你菜譜。The service guide is on the desk.服務(wù)指南在桌面上。The swimmcing pool is over there .游泳池在那邊。Go ahead , please.請(qǐng)接著講。The line is busy .線路正忙。You look grest .你看上去真棒。Please consult the song list .請(qǐng)翻閱點(diǎn)歌單。It 's a very touching story.這是一個(gè)非常感人的故事。Without music, the wor

4、ld would be dull.如果沒有音樂，這世界將會(huì)變得很沉悶。Good morning/eveningReservationMay I help you早上好/晚上好，這里是.酒店客房預(yù)訂部，請(qǐng)問需要什么幫忙 嗎？What can I do for you我能為您幫什么忙嗎？Hold on line, pleaseCould you please hold on請(qǐng)稍等（電話中）請(qǐng)稍等，好嗎？Could you wait a minute, please請(qǐng)稍等，好嗎？Are you with a company您是公司預(yù)訂嗎？May I know you departure date請(qǐng)問

5、您的離店日期是哪天？How long will you stay with us請(qǐng)問您住幾天？How many people are there in your party您們一共幾個(gè)人？That will be four nights.四個(gè)晚上。May I know the arrival date, please請(qǐng)問哪天入?。縄s it just for tonight請(qǐng)問只住今天一晚嗎？When do you check in請(qǐng)問您什么時(shí)候入??？Would you like a single room or a double room請(qǐng)問你想訂單人間還是雙人間？What kind of

6、room would you like/prefer請(qǐng)問您喜歡什么樣的房間？Would you please tell me your full name, please請(qǐng)問您的全名是？And your address, please請(qǐng)問您的地址？May I know you telephone number, Mr Smith史密斯先生，請(qǐng)問您的電話號(hào)碼是？May I know your company name and how would you like to settle your payment請(qǐng)問您的公司全稱及付款方式？We have a single available for

7、those dates.我們還有一些單人間可以接受預(yù)訂在那個(gè)時(shí)間段。It' s all right for the next week.下個(gè)星期沒有問題。We do have a vacancy for those dates.那段時(shí)間我們可以接受預(yù)訂Yes, you can have a room on Saturday.是的，星期六您可以訂到房間。I' m afraid we won' t be able to guarantee you a room after the thWe usually have high occupancies in the peak seasons.恐怕十六號(hào)后我們不能保證有房間提供給您，那段時(shí)間是我們的入 住高峰期。I' m sorry, but we' re fully booked for single roomsWould you like to have a double one很抱歉我們的單人間己經(jīng)訂滿了，給您訂雙人間怎么樣？I' m sorry, but the hotel is full on tha