供應(yīng)商評(píng)價(jià)的指標(biāo)體系

1、供應(yīng)商評(píng)價(jià)的指標(biāo)體系EvaluationelementsTargetrequirements=100%1.Company1.1CompanyprofileEconomicaspectsThecompanyissoundProductrange/processrangeTherangeofproductsandprocessescoversthelargestpossibleproportionofthecustomer'stotalrequirementssothatasmanyproductsaspossiblecanbeobtainedfromasmallnumberofsuppl

2、ierLocationThesupplier'slocationprovideoptimumtransportlogistics,communicationsandsafetyMarketpositionThesupplieriswellestablishedinthemarket(marketshare)andhasagoodreputationInnovationrate/innovationpotentialThesupplierhasthenecessarypotential(resource)tofulfilltherequirementsintermsofinnovatio

3、ns1.2ManagementStabilityThemanagementshowspermanenceor,intheeventofchanges,thenecessaryopportunitysothatthecustomercandependonthesupplierslong-termpredictabilityCompetenceThroughitsconduct,themanagementshowsthatitiscompetenttofulf川thecustomer'srequirementsCustomerorientationThroughcontinuouscont

4、actwiththecustomer,themanagementdemonstratesitscustomer-orientedthinking.Themeasuresagreedduringvisitstoandinmeetingswiththecustomerareimplementedquicklyandeffectively1.3QMsystemCertificationThesupplierhasaQMsystemcertifiedinaccordancewithISO9000ofacomparablestandardAuditresultsTheresultsofinternalq

5、ualityauditsandtheresultsofothercustomersrevealnoseriousdiscrepancies1.4Cooperationandservice(overallassessment)PartnershipThesupplierhasaQualityPolicyaimedatpartnershipwithhiscustomersPartnershipispractisedinallrespectsattheinterfacesbetweencustomerandsupplierFlexibilityThesupplier'sorganizatio

6、nisgearedtoflexibilityintermsofcooperationwiththecustomersothatthecustomer'swishesarerespondedto,examinedinanappropriatemannerandimplementedaccordingly.Thisisalsodemonstratedinthecourseofday-to-daycooperationwiththecustomerReliabilityThesuppliershowsthroughhisconductthatheisareliablepartnerQuali

7、tyassuranceagreementThesupplierispreparedinprincipletomakequalityassuranceagreementswiththecustomerAccessibilityAttheinterfaces,thesupplieroffersthenecessarytechnical,organizationalandhumanresourcesinordertopermitoptimumcommunication2Technologies2.1ProductstrategyOrientationtowardsstandardsAsfarasit

8、ispossibleandnecessary,thesupplierisorientedtowardsexistingstandardsOrientationtowardscustomer'sneedsTheproductstrategyisgearedtotheneedsofthecustomerwiththefacilityforrepondingswiftlytochangingneedsSystems/modulesThesupplierispreparedandhasthecaopabilitiesrequiredalsotosupplymodules/systemsinad

9、ditiontoproducts2.2ProductionDeploymentoftechnologyThetechnologydeployedcorrespondstothestateoftheartTechnologicalcompetenceThesupplierisfullycompetentintheuseofthetechnologiesdeployed2.3DevelopmentDevelopmenttimeThedevelopmenttime(timetomarket)istheshortestbycomparisonwiththesupplier'scompetito

10、rsSamples/prototypesSamples/prototypesarealwayssuppliedbytheagreeddate.Thefirstsamples/prototypescomplywiththespecifiedrequirementsQualification(procedures)Thesupplierisabletocarryoutallnecessarytestssothatthereisnoneedforacompletequalificationtestingwithinthecustomer'scompanyMarketmaturityThepr

11、incipalfeaturesofthefirstsamples/prototypes(processcapabilityetc.)alreadyshowthattheseries-manufacturedproductswillfullycomplywiththecustomer'srequirements2.4CooperationTechnicalsupportThesuppliercanprovidesupportforthecustomer'sdevelopmentstaffinallaspectsofdevelopmentandtherebyplayakeyrole

12、asavaluablepartnerofthecustomerInformationpolicyTheflowofinformationfromthesupplieriscomprehensiveandallowsthecustomer'sdevelopmentstafftotakeintoaccountallaspectsofthenewproductasseenfromthesupplier'sviewpointInterfacesThesupplierofferssufficientdirectcontactstoensurethattheinformationflowi

13、snotdistortedand/orobstructedbyunnecessarydetoursDocumentationThejdocumentationonsamples/prototypesiscomprehensiveanddoesnotfiverisetosubsequentqueries3Processed3.1ProcessdocumentationProceduresAllkeyprocessed(opearionalandproductionprocessed)aredocumentedinasuitableform(procedure)TestpointsAllproce

14、ssesfeaturesuitabletestpointssothatitcanbeverifiedthatthesupplierhasacompletecommandoftheprocesses3.2ProcesscontrolProcessconformanceTheprocessconformanceofthekeyprocessesisprovenandsatisfiestherequirementsProcesschanges(frequency)Thefrequencyofthechangesisinaccordancewiththeneedtoincreasequality,to

15、reducecostsandtoassuresuppliestothecustomer3.3EnvironmentalcompatibilityConsumptionofresourcesThesuppliermonitors,documentsandprovidesinformationontheconsumptionofresources.Bycomparisonwiththesupplier'scompetitors,theconsumptionofresourcesinoptimalUseofhazardoussubstancesTheuseofhazardoussubstan

16、cesinthemanufacturingprocessindocumentedandeffortsaremadetokeeptheuseofhazardoussubstancestoanabsoluteminimumEnvironmentalpollutionEnvironmentalpollutionarisingfromthemanufactureapplicationandwastedisposaloftheproductsisdocumentedandcontinuouslyreducedRiskpotentialTheriskpotentialarisingfromtheprodu

17、ctisalreadytakenintoacccountatthedevelopmentstageandtherisksareminimized.Wherenecessary,suitablelabelingisusedtodrawtheattentionoftheconsumertotheremainingrisk3.4CooperationNotificationofchangeImportantproductandprocesschangesareonlyimplementedafterpriorconsultationwithcustomerandarenotifiecinfoodti

18、mepriortotheirplannedintroductionsothatthecustomercanexaminetheeffectsonhiscurrentproductionand,wherenecessary,obtaintherequiredapprovalfromhiscustomersReportsonprocessconformanceThesupplierreportsatregular,agreedintervalsontheprocessconformanceofthecriticalproductsandprocessparameters4Products4.1De

19、liveryqualityFailurerateThefailurerateinppmislowerthattheagreedqualitytargetforallproductssuppliedRejectrate(technical)Therejectratein%ofdeliveriesisbelowthagreedtargetvalueProductionfailureThenumberofproductionrate(customer)failuresinppm(failureswhichoccurinsubsequentprocessingsteps)isbelowtheagree

20、dtargetvaluePackaging,labellingThecomplaintsregardingdeficienciesinpackagingandlabelinginppmbasedontheprocessstepsinbelowtheagreedtargetvalueThepackagingispractical,providesadequateprotectionfortheproductsandislimitedtowhatisnecessary.Thelabelingcontainsallessentialinformation,isclearlylegibleandisp

21、rovidedwithabarcode4.2ReliabilityFailurerateinthefieldThefailurerateinthefieldfailuresinthecourseofoperationbytheenduser)isbelowtheagreedtargetvalueinppmResultsofreliabilitytestsThenumberoffailuresinreliabilitytestscarriedoutbythesupplierandthecustomerislessthantheagreedvalues4.3Processingofcomplain

22、tsFailureanalysisreportsIntermsofbothfromandcontent,thereportsmeettherequirements.TheycontaindetailsofcorrectiveactionrequiredtopreventtherecurrenceofthefailureProcessingtimeTheprocessingtimeforthefailureanalysisreportcovering?Theinitialacknowledgementand?Theconcludingassessmentwith?Proposedcorrecti

23、veactionSatisfiestherequrementsEffectivenessofcorrectiveactionsThecorrectiveactionproposedinfailureanalysisreportsissuccessful.Recurrentfailuresdonotoccur4.4CooperationInterfacesTheinterfacesandproceduresfortheexchangeofinformationonproductsareclearlydefinedInformationTheinformationprovidedontheprod

24、uctsisadequateandsatisfactoryEarlywarningsystem(technical)Thesupplieroperatesanearlywarningsystemwhichgivesthecustomerearlynotificationattheoccurrenceofproblemsinthesupplier'sproductionMutualimprovementprogrammesOnhisownintiative,thesuppliertakesstepstoimprovetheproductsthesuppliesNotificationof

25、changesChangesarenotifiedpromptlyandindetailsothatnoqueriesarenecessary5Deliveries5.1DeliverieslogisticsAbilitytodeliverThesupplier'sabilitytodeliverisassuredevenintheeventofchangesintherequirementsduetoincreaseddemandForthispurpose,regulardisclosureofprojectedquantitativerequirementstakeplacebe

26、tweenthesupplierandthecustomer.ThesupplierisproactiveinseekingthisdialogueReliabilityofdeliveriesThereliabilityofdeliveries,expressedin%ofdeliverieswhichcomplywiththeagreeddeliverydate,isabovethetargetvalueRejectrate(logistics)Therejectrateofthedeliveriesin%duetologisticalerrors(incorrectdeliveries,

27、incorrectdeliverydateetc.)isbelowthetargetvalueContingencystocksThesuppliermaintainscontingencystockstoassuredeliveriesintheeventofshort-termproductionbreakdownsJIT/STSconceptsThesupplierentirelyofferscontractsforJustInTime/ShipToStockdeliveriesEarlywarningsystem(logistical)Thelogisticsofthesupplier

28、incorporateanearlywarningsystemtoinformthecustomerpromptlyofdeliverydelays5.2TransportsystemTransport,packagingThemethodoftransportandformofpackagingareselectedsoastoreliablypreventdamagetotheproductsintransitLabelingThelabelingconformstothecustomer'srequirementsSpeciallabelingrequirementsaretak

29、enintoaccountRe-use/wastedisposalTheformofpackaging(material,constructionetc.)permitsre-useofsuitablematerials,appropriatelymarked,whichenableaseparationDocumentsaccompanyinggoodsThedocumentswhichaccomanythegoodscontainallnecessaryinformation,clearlypresented5.3CostmanagementSalesconditions/termsofpaymentThesupplieracceptsthecustomer'spurchasingconditionsandtermsofpaymentor,alternatively,observesnormalmarketpracticePricingpractice,disciplineThesup