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1、Lesson One自我介紹(Self-Introduction WelcomingOn behalf of , Im very glad to welcome youIts a pleasure to see you here.Welcome toThank you for coming all this way.Self IntroductionPlease let me introduce myself. ImHow do you do? My name isMay I introduce myself? ImIts a pleasure to make your acquaintanc
2、e. My name isThird-party IntroductionIts my pleasure to introduce you to Id like to introduce you to A, let me introduce you to A, Id like you to meet A, I dont believe youve ever met This is Hes in charge ofHe looks afterHes our Director/Manager.OfferingLet me get you a coffee.Would you like a coff
3、ee?Let me take your coat.Small talk topicsTravelHows your flight?How do you like our city?Is this your first visit to?Did you have a good trip?Was it easy to find here?WeatherIts a beautiful day, isnt it?I heard its going to rain this afternoon.My flight was cancelled because of the heavy snow.There
4、 will be a storm tomorrow.Finally weve gotten a beautiful day.I hate the summers here. Theres too much rain and its usually very hot. Im a spring/summer/autumn/winter person.Cold, isnt it? Im freezing.Its lovely/sunny/warm.It was dismal/cloudy/cold/damp/wet/stormy/windy.AccommodationHows your hotel?
5、Its very comfortable/convenient/luxurious.The service is excellent.Its rather noisy/dirty.The service is rather slow.The rooms are a bit cramped.Sample Dialogue1.A: Welcome to ABC. Im John Smith. I look after the accounting department here. B: Nice to meet you. My name is Susan Wong.A: Nice to meet
6、you, Susan. How was your trip?B: Slow. It was caught in awful traffic.A: Sorry to hear that. Anyway, have you checked in?B: Yes.A: Everything OK?B: Fine.A: So how do you find our weather?B: Its hot. When I left home, it was only ten degrees.2.A:It is a pleasure to see you here at ABC company. Thank
7、you for coming here all this way.Im John Smith. I look after the accounting department here.B:Nice to meet you, John. It is great to be here, my name is Susan Wong.A:Nice to meet you, too.(You too.Susan. How was your trip?B:It was kind ofrathera bit slow, and I got caught in (awful a lot of traffic.
8、A:Sorry to hear that. Anyway, have you checked in?B:Yes, I did.I just did.A:Everything OK?Hows everything?B:Everything is greatexcellent.A: So how do you find our weather?B: Its really hot. You know, when I left home in New York, it was only ten degrees.So thats why I feel kind of uncomfortable with
9、 the weather here.3.A: Welcome to ABC, my name is Shawn Green, and I am the Internal Auditor here.B: Hi, Shawn, my name is Susan Parker from KPMG. I am very glad to meet you here. A: Well, it is my pleasure to meet you here. How was your trip here?B: Well, the trip is not good, and it is horrible be
10、cause of the turbulance.A: Oh, that is terrible, I hope you are feeling better now. You know what, I dont really like flying myself.B: Well, thank you, I guess I am feeling better now.A: So let me show you around, let me show you the books you mentioned before. And please feel free to let me know if
11、 there is anything I can help you with in the near future.icebreakersweatherthe tripaccommodationthe locationthe citygame(last nights baseball game or football ga mepetsLesson Two 更多了解(Effective Question and Answer Techniques GreetingsGood morning/afternoon/evening.How are you doing?Hows everything
12、going?How have you been?What have you been up to lately?Whats new/cooking/grilling/going on?Hi/Hey/W hats up!ResponsesIm doing very well. Thank you. How about yourself?Okay/Not bad/All right. How are you?Great! Thanks. What about you?Couldnt be better! You?Same ol.Awful. /Couldnt be worse.JobsWhat d
13、o you do?Im a teacher/lawyer/nurse. (pr ofessionI work in finance/waste management/show business. (field of businessIm in marketing/human resource/executive administration. (functionI work for the ABC Corporation. (employerI work for myself at the moment. (self-employedI look after th e children. /I
14、m a homemaker.Im between jobs right now. (unemployedHow long have you been with them?How do you like it (your job?Hows business?FamilyAre you married?What does your husband/wife do?Do you have any kids?How old are they?Are they at school/at college/working?Do they still live at home?Spare timeWhat d
15、o you do in the evenings/on weekends?Where do you spend your holidays?What do you do in you spare time?Do you like movies/gardening/sport/cooking?OriginsWhere do you come from?Where did your family come from?Where were you brought up?How young were you when you moved to New York?Which part of China
16、were you born in?Two kinds of questions are always asked:1. Is your name Mary?2. Do you live in Changchun?3. Are you a student of Jilin University?4. Is that girl your sisiter?5. Have you been to the Great Wall?Open-end question1.Whats your name ?2. Where have you been?3. Who is the girl sitting nex
17、t to you?4. What are some of the great places you have been in Beijing?總結(jié):Open-end question當(dāng)你想要知道地更多,讓對(duì)方多說(shuō)一些的時(shí)候,會(huì)采取這種提問(wèn)方式。YES-NO Questions Close-end question當(dāng)你不想說(shuō)太多,希望自己能夠掌握談話的走向的時(shí)候,會(huì)采取這種提問(wèn)方式。Sample Dialogue1.A: Do you like movies? (questionB: Well, I like movies, I think they are great. (answerA: T
18、hats good! You know, maybe sometimes we should run some DVDs together, and watch them at home. (commentB: Thats great idea! You know what else is good? And I want to go to the movie theater some day too. (added information2.A: What do you do? (questionB: Im self-employed. (answerA: Thats great! I al
19、ways want to do that. (commentB: Well. Its a very hard job too. (added information3.A:Where did your family come from? (questionB: Well, my family came from Beijing. (answerA: Well, I think Beijing is a great city, and specially it is growing so fast nowadays. (commentB: Well, thats ture but I am st
20、ill worried about some architectures not being so well protected these days. (added informationTaboo(禁忌的話題:How much money do you make ?How old are you?Are you married?ReligionsPoliticsSome kind of controvercial topics:1.abortion2.gays and lesbianFavoritestravelWell, I think you have some great amazi
21、ng travel experiences. Would you like to share some with me?Other than China, what are the some of the other countries youve been around the world?Well, I heard that you went to Shanghai, Beijing, Tianjing and Shenzhen, these are all great cities, Ive never been to these places. How do you like the
22、m?petssports(between boyshair stylesmake upcosmeticsfashionshoppings(between girlsmusicbooksnovelssample dialogue:A: So where are you from?B: I am from Beijing. Have you ever been there?A: Well, Ive been there a couple of times, and tell you the truth, I like it very much.B: So, where were you broug
23、ht up?A: Well, I was brought up in Shanghai.B: Do you like sports?A: Well, I dont think I have much spare time, and usually I spend most of time taking care of my kids.B:Lucky me. Im not married yet but I do enjoy home cooking very much.A: Really? Whats your favorite cooking style?B: Oh, my favorite
24、 is Sichuan style. Hey, maybe you and your family can join me for dinner some time.Lesson Three電話技巧(making and answering phone calls, western telephone etiquette Answering the phoneHello!Good morning. Grant Hotel. Reception. Susan Park speaking. How may I help you? Susan Parks Office.Susan Park/Susa
25、n/Park.May I know whos calling please?May I know what this is in reference to?Asking to speak to someoneMay/Could/Can I speak to/with Dr. Smith please? This is John Green speaking.Id like to speak to Dr. Smith please. This is John Green.This is John Green from ABC. Is Dr. Smith in, please?Is Susan t
26、here?Dr. Smith please.Im with and I need to talk with aboutIm representing May I speak with, please?Asking someone to wait for a momentWould you mind holding a minute while I try to find her?Could you hold on, please?Please hold on for a second.One/Just a moment, please.Hang on. Ill get him.Just a s
27、econd.One moment, please. Ill see if hes in.Asking the caller to leave a messageIm sorry but hes not here right now. May I take a message or would you like to call back later?Im sorry but he tied up/busy/occupied/in a meeting now. Would you like to have him return your call?Im afraid he cant come to
28、 the phone/speak to you/take the call at this moment. Could you call back in a few minutes/later/in a little while?Im sorry hes not answering the phone. Perhaps he stepped out for a moment. May I have him return your call?Transferring informationCould you repeat that, please?Could you say it once ag
29、ain?Can you say it louder/slower?Have you got that?Could you please spell it?Anything else?Would you like me to read it to you again?Let me repeat to see if I get it.Exercises:對(duì)不起,他現(xiàn)在不在。我能不能讓您過(guò)一會(huì)再打呢?I am sorry but he is not here right now. can I ask you to call him back later?對(duì)不起,電話占線。請(qǐng)問(wèn)能不能等會(huì)再打?I am
30、 sorry the line is busy. Would you mind calling him later?對(duì)不起,他不在。我可不可以幫您留一個(gè)口信?I am sorry he probably just steeped out. May I take a message?Some tips for making the message符號(hào)句號(hào):period(美連線:hyphen逗號(hào):comma破折號(hào):dash斜線:slash(stroke大寫字母:capital小寫字母:small letters另一個(gè)詞:new word另起一行:new line空格:space區(qū)號(hào):area co
31、de郵編:zip code(美*:star key#: pond keyEmail 中間的點(diǎn):dot(net; org; come 是念出來(lái)的。edu 要讀字母: at下劃線:underscoreSample dialogue:A: Good morning, ABC. This is accounting department. Shawn Green speaking. How may I help you, sir or maam?B: Hi, my name is Susan Parker. I am the auditor from KPMG. Can I speak to Mr.S
32、impson, please?A: I am sorry, but Mr. Simpson is in a meeting, and he cant answer the phone right now.B: Well, do you know what time will he be available?A: I am not sure about that. But is this phone call urgent?B : Well, I kind of need him to pick me up from the airport in about 4 hours.A : Ok. Do
33、 you need me to take a message for Mr. Simpson?B: Well, thank you for your help, though. My name is Susan Parker with a P,and my phone number is 1234567.A: Ok, let me write this down. Ms. Susan Parker with a P, and phone number is1234567. All right. I will make sure Mr. Simpson get this message ASAP
34、.B: Thank you, bye.A: Bye.Lesson Four 制定日程(setting agenda for meetings, travel and events Making appointmentIm calling to make an appointment with you for next Monday.I wonder if it would be convenient to meet you tomorrow.Would it be convenient if I call on you tonight?Could you arrange an appointm
35、ent with Mr. Green for me?Id like to drop by tomorrow to talk over our plan.I look forward to seeing you at your office on July 18.Can you squeeze in some time for me next week?Suggesting a timeCan you make it at 3:00 on Monday?Will 9:00 be alright/okay with you?How about/what do you think of 3:30?L
36、ets say about 9is tomorrow?Anytime before 6 p.m.Anytime except Monday will be fine/okay/all right with me.Im available from 9:00 to 3:00.Making enquires about flightsI have an enquiry about the flights to London on Saturday.Have you got any morning flights on Sunday from Beijing to New York?Is it a
37、non-stop flight?How long will the flight take?Whats the fare for a one-way/round trip to Shanghai?When does the flight depart/leave?When is the departure/arrival time?Is there a discount for a night flight?Can you put me on the waiting list?What time am I supposed to check in?Booking ticketsId like
38、to book a business class ticket on United Airline Flight 518 to Boston. Can I make a reservation for a morning flight on May 3rd, please?Id like to stop over in Chicago if it all right.Id prefer first/business/executive/economy class.Could you book me an aisle/a window seat?Could you make arrangemen
39、t for vegetarian meals?Confirming and canceling reservationsId like to reconfirm my connecting flight reservation.I wonder if I could cancel my reservation with United Airlines to New York on November 16.Sample Dialogue1.A: Good morning. Can I please have your ticket and passport? How many pieces of
40、 luggage would you like to check in?B: Just this one piece. Can I carry on this bag?A: Sure. Im sorry. Your luggage is 8 kilos overweight.B: How much should I pay for the excess weight?A: The charge for excess weight is 6 dollars per kilo.B: Guess I dont have a choice.A: Heres your boarding pass, ti
41、cket and passport. Have a good trip, sir.2.A: Hi, I planning to have a vocation to Hawaii next week. Do you have any air tickets available?B: Well, oh. Do you have any company and should that be first class?A: No, I am traveling alone and an economic class should be just fine for me, but I really pr
42、efer to travel with Southwest Airlines.B: Well, lets see. I am sorry all the Southwest Airlines tickets are booked pretty tight,I dont think I can guar antee a seat for you even if I put you on the waiting list.A: Well, I see. So do I have any other options?B: Well, I think you should try the United
43、 (Airlines, they use 747 for this daily route and the boarding time is quite convenient too.A: Sounds great, I think the United Airlines will be just fine for me.B: All right, so this ticket under your name will be ready to pick up at anytime this afternoon. And by the way, do you need a assistance(
44、help to book a hotel in Hawaii?A: Thank you for asking, but I have already booked a hotel room.B: Well, thank you for your business, then I wish you a pleasant trip.A:Thank you.Lesson Five安排事物(inviting, accepting, declining, offering, refusingMaking invitationsI would like to invite you to a recepti
45、on next Sunday at my home.I would like to invite you to dinner at the new Chinese restaurant.Would you like/care to join us for dessert and coffee?Would you like to go to New York with me next month?I was wondering if youd like to go to the beach on Saturday.I was wondering if youd like to come to d
46、inner on Tuesday evening.Can/Will you meet me at the mall after class for some shoe shopping?Can you come over tomorrow night and watch the game with us?How/what about a movie tonight?Why dont yo u/not jog with me in the mornings?Why dont you stop by for a visit on your way home?Accepting invitation
47、sThank you very much.Thanks for your invitation. Id be delighted to. /Id love to.Sure. That would be fun/wonderful/great.What a terrific idea! Id really love to.Sounds great!Sounds like fun!Sure thing!Ill see you there.Dinner/6:00 it is!Why dont we!Declining invitationsThank you, but Im afraid I hav
48、e other plans for that night.Thank you, but Im afraid I have an appointment that day.Im sorry. I cant go to the movie with you. I (excuseI wish I could, but Im busy. Maybe another time, though.I hate to turn you down, but I mustI would love to any other time, but Ive already made plans.Thank for ask
49、ing, butI appreciate the i nvitation, but Im afraid I cant.Im afraid I cant, but thanks anyway.What about a rain check?Rain checkSorry I cant come because of other engagements,but please let me take a raincheck.不好意思,我這次有其他事來(lái)不了。但是,請(qǐng)一定記著下次邀請(qǐng)我。Since you cannot join us for dinner,well give you a rain ch
50、eck.既然你不能參加我們的宴會(huì),我們以后當(dāng)擇日補(bǔ)請(qǐng)你。Ill give you a rain check,Peter,if you cant come to dinner this evening.彼得,如果你今天晚上不能來(lái)吃飯的話,我答應(yīng)以后請(qǐng)你。I am sorry you cant come to dinner this evening,but Ill give you a rain check.很遺憾今晚你不能來(lái)吃飯,不過(guò)以后一定再請(qǐng)你來(lái)。The baseball game was canceled because of heavy rain,so every spectator w
51、as given a rain check for tomorrows game.因下大雨壘球賽取消了,所以給每位看球的人一張看明天球賽的免費(fèi)票。Can I take a rain check?你能改天再請(qǐng)我嗎?Give me a rain check!請(qǐng)?jiān)俅谓o我機(jī)會(huì)!Happy hour:The food in that new Italian restaurant across the street is pretty good, but business is slow. So theyve started a happy hour in the hope people will sta
52、y onand order dinner.他說(shuō):街對(duì)面那家意大利餐館飯菜味道不錯(cuò),但是生意不好。所以他們開(kāi)始用幸運(yùn)時(shí)刻的辦法招徠顧客,并希望那些顧客會(huì)繼續(xù)留下來(lái)吃晚飯。Lets go to that bar on the corner for happy hour after work. One beer is always enough for me, but I love those little spicy meat balls and other snacks they put on the table free.他說(shuō):我們下班后在幸運(yùn)時(shí)刻去拐角上那家酒吧喝一杯吧。我總是喝一杯啤酒就夠
53、了,但是放在桌上的那些免費(fèi)供應(yīng)的香噴噴的小肉丸子和其他點(diǎn)心我可真愛(ài)吃。Sample dialogue:A: Hi, are you free tonight?B: No, not really I have a plan but why are you asking?A: Well, I have a very important emergency meeting to attend, but I cant le ave my kid alone in home.B: Why cant your husband help?A: He has to attend the same meetin
54、g. Do you think I can get help from other people you know to take care of my kid.B:No, not really, I really cant recall anybody to do this for you. But what time do you have to leave and what time can you get back?A: We, will have to be away from 19:00 to 21:00.B: I think I can rearrange my schedule
55、. But the best I can do is to take care of the kid till 21:00.A: Thank you very much for your help. I promise you I will get back to relief you before 21:00.B: But its already 18:30,you may need to rush out for the meeting right now.Lesson Six商業(yè)用餐(Chinese/western/business table manner, translations
56、on foods name,showing opinionsWays of cookingBakedBoiledSteamedStewedBraisedDeep fried/pan fried/stir friedGrilledBarbecueWays of cuttingWholeSteakChunkDicedSlicedShreddedMinedSkewerCommenting on foodIt smells good/looks great/tastes delicious.The sweet potato pie is the best that Ive e ver had.Sichuan food is too hot for me. My mouth is burning.This dish tastes kind of salty/sour/greasy/stale.The soup is too heavily seasoned/plain.Proposing a toast
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