商務英語交流技巧

1、商務英語交流技巧Part I Opening a conversation開始交談Learning objectives: 自我介紹與介紹他人及開始交談自我介紹與介紹他人及開始交談 介紹工作、產(chǎn)品及公司情況介紹工作、產(chǎn)品及公司情況 確認及核實對方所說內(nèi)容確認及核實對方所說內(nèi)容 checking and clarifyingVocabulary 詞匯 colleague customer be based in corporate training concept turnaround get around bring out speed up同事客戶總部設在企業(yè)培訓概念 想法周轉(zhuǎn)期傳開 散播推

2、出 發(fā)布加速Part I Opening a conversation Presentation 語言呈現(xiàn) 1.1 Pair Work1. Please find out the three speakers names and their relations with your partner? 對話背景：_和_在一家叫做Speedsystem的公司工作, 他們與一位_公司的名叫_的客戶會面。2. Please underline the expressions for introducing yourself and your colleague.3. Please underline t

3、he expressions for checking and clarifying(確認及核實）Part I Opening a conversation Introductions 介紹 Im / This is 我是/這是 . How do you do? 你好！ Pleased/ Delighted/ Nice/ Glad to meet you! 很高興見到你。 Let me introduce 讓我來介紹. You must be 你一定是.Part I Opening a conversation Checking and clarifying確認及核實 Could you sa

4、y that again? Could you repeat that for me?您能再說一遍嗎？ Sorry, I didnt catch your name. Pardon? 請再說一遍。 Youre from which company? Sorry, (Peterson), did you say? 抱歉，你是說（Peterson）嗎？Part I Opening a conversation反義疑問句用來核實信息 Youre in corporate training, arent you?Your company is based in Qingdao, _?Youre upd

5、ating your product line, _?Youve got a copy of our brochure, _?Part I Opening a conversation 發(fā)音訓練。聽下面這些問候，在重讀的音節(jié)或單詞下面劃線，并跟讀。1. Pleased to meet you.2. How do you do.3. Sorry, I didnt catch your name.4. Im so glad you could come.5. Im really pleased weve finally met.6. Id like to welcome you here toda

6、y.Part I Opening a conversation 發(fā)音訓練。聽下面這些問候，在重讀的音節(jié)或單詞下面劃線，并跟讀。1. Pleased to meet you.2. How do you do？3. Sorry, I didnt catch your name.4. Im so glad you could come.5. Im really pleased weve finally met.6. Id like to welcome you here today.Review 復習 Pair Work 兩人一組，復習第一次見到某人可以用到的句子兩人一組，復習第一次見到某人可以用到

7、的句子Student A: you want to greet a person in a warm and welcoming manner;Student B: you want to check and clarify what the other person says.Group Work 三人一組，表演1.1的對話。注意重音、連讀和語音語調(diào)。Part II Making Conversation將交談繼續(xù)下去Learning objectives： 談論工作職責、公司計劃及商業(yè)形勢 (job roles, company plans and business situation)

8、對別人的話表現(xiàn)出興趣并積極回應。(showing interest and responding in a positive way) 輪流說話，確保每個人的說話機會相當 (Turn-taking: an equal share of the conversation)Vocabulary vibrant well-established be stuck in ones way revenue diversify look into take over pan out forecast premise充滿活力的信譽卓著的知名的停滯不前收益 收入使多樣化調(diào)查 研究接管 接手發(fā)生 進展預測辦公地

9、點Task 1 for 2.1 Ricardo Castelli 剛剛在米蘭機場接上Werner Klinsmann, 正開車送他去賓館。途中，Ricardo 詢問Werner 的工作及其公司情況。 listen to the dialogue between Ricardo and Werner. 判斷下列說法是否正確。1. Werners company has existed for only 13 years.2. Werners company wants to extend its range of products.3. Werners job is to sell the co

10、mpanys existing products.4. Werners company has changed in the last two years.Task2 for 2.1 聽一遍對話的開頭，補全下列句子聽一遍對話的開頭，補全下列句子1. Can you _a bit more background to your company?2. _ for over 30 years now.3. I see. So presumably thats _.4. _ look into new possibilities all over Europe.5. Oh, really? In _?

11、6. _much more ready to respond 7. _ positive Pair Work 1. 找出對話中對另一方的話積極回應，推進談話繼續(xù)下去的表達。 2. 找出對話中談論工作職責和公司情況的表達。積極回應，推進談話的表達respond in a positive way 1. Can you fill me in with a bit more background to . ? (your job role/company/project) Oh really? In what sort of ways? Sounds really positive.有關工作職責和公

12、司情況 jobs roles and company background My role is to look into new possibilities all over Europe. So presumably thats where you come in. Were very well-established. Weve being going for over 30 years now. Were looking to diversify into new products. We were taken over by A lot of moneys gone into new

13、 software, which has revolutionized our turnaround times. Its made us much more ready to respond to our customers and to changes in the market. An important aspect of American sound is the heavy use of synonym. They consider it awkward for a word or phrase to be repeated more than twice. 多樣化也適用于積極傾聽

14、。因此，不要反復使用一個詞語， 至少要有5-10個你提前練習好的不同的回答方式。積極傾聽 Listen positively積極傾聽 listen positivelyAh, I seeReally?Is that a fact?Oh, thats interesting!Oh, yeah!You dont say.Hmm, tell me more.Right.Wow, thats weird!Got it!Fair enough.Oh, no!Gotcha!Good point, I can see that.Thats too bad.輪流說話 turn-taking How about

15、 you? Is that in line with your plans? Broadly in line, yes. That mirrors our own experience. I had the same experience. Thats true. I totally agree. /I cant agree more.了解更多信息 Finding out more翻譯下列句子并朗讀翻譯下列句子并朗讀 I understand you are in advertising. I believe you are in software. How do you see things

16、 panning out over the next 12 months? Are you aiming to expand your business? Whats your forecast for the next financial year? How does the market look to you at the moment?了解更多信息 I understand you are in advertising. 我知道你從事廣告行業(yè)。 I believe you are in software. 你從事的是軟件行業(yè)吧。 How do you see things pannin

17、g out over the next 12 months? 你認為接下來的一年形勢會如何發(fā)展？ Are you aiming to expand your business? 你們打算擴大業(yè)務嗎？ Whats your forecast for the next financial year? 你對下一財年有什么預測？ How does the market look to you at the moment? 你如何看待目前的市場情況？如何表現(xiàn)出興趣 Showing interest 聽下面這些表達的A、B兩個版本，哪個版本中說話人聽起來更感興趣，更積極？1.Oh really？2. So

18、unds really good.3. And how about you?4. Thats certainly true!5. How do you see things panning out this year?6. And what are your thoughts about the situation?7. Is that where you come in?8. Are you planning any major changes in the near future? 小貼士說話人使用升調(diào)比使用降調(diào)聽起來對話題更感興趣如何使事情聽起來更具動態(tài)？ 用框中動詞的現(xiàn)在進行時補全下列

19、句子come expand aim take rise 使用現(xiàn)在進行時使用現(xiàn)在進行時1. The company _into new markets next year.2. A completely redesigned product range _out in the spring.3. I _over as Senior Product Manager shortly.4. sales of this product _rapidly.5. We _for a growth rate of 5% over the next 12 months.如何使事情聽起來更具動態(tài)？ 用框中動詞的現(xiàn)

20、在進行時補全下列句子come expand aim take rise 使用現(xiàn)在進行時使用現(xiàn)在進行時1. The company _into new markets next year.2. A completely redesigned product range _out in the spring.3. I _over as Senior Project Manager shortly.4. sales of this product _rapidly.5. We _for a growth rate of 5% over the next 12 months.is expandingi

21、s comingam takingis risingare aimingTask3 for 2.1 發(fā)音練習 請聽對話中的問句， 標出正確的語調(diào)或，并跟讀。1. Can you fill me in with some background to your company?2. So, whats your position in the project?3. Are you aiming to stay in your present premises?4. You are part of a larger group, arent you?5. Is that in line with y

22、our plans?6. And how does the market look to you at the moment?Review 復習遇到下列情況，你會說什么？遇到下列情況，你會說什么？1.You want to encourage a client to tell you more about the history of his/her company.2.A client has told you a bit about his/her job, but you dont really understand what he/she actually does or what t

23、he job involves.3.You want to encourage a client to talk about his/her companys plans for the future.4.Youd like to know a clients opinion about the business climate for the next 12 months.5.You want to confirm if your ideas about the deadlines of the project are the same as your clients.Review 復習遇到

24、下列情況，你會說什么？遇到下列情況，你會說什么？1. You want to encourage a client to tell you more about the history of his/her company. Can you fill me in some background to your company?2. A client has told you a bit about his/her job, but you dont really understand what he/she actually does or what the job involves. So,

25、 what exactly is your role?Review 復習遇到下列情況，你會說什么？遇到下列情況，你會說什么？3. You want to encourage a client to talk about his/her companys plans for the future. What direction do you see your company taking?4. Youd like to know a clients opinion about the business climate this year. How do you see things pannin

26、g out this year?5. You want to confirm if your ideas about the deadlines of the project are the same as your clients. Is that in line with your plans?Review 復習Pair Work 兩人一組，表演Ricardo 和 Werner 的對話。Part III. Entertaining招待與宴請Learning objectives 發(fā)出邀請 Inviting 接受與婉拒邀請 Accepting and declining invitation

27、 推薦及進行選擇 Recommending and making choices Ask for help or advicePart III. Entertaining招待與宴請聽4段對話， 將對話編號寫在相應的話題后面。每段對話可能涉及不止一個話題。Inviting / suggesting / offering _Saying yes to an invitation (accepting) _Saying no to an invitation (declining) _Asking for help or advice _Expressing a preference _Part I

28、II. Entertaining招待與宴請再聽一遍這四段對話，在下表中列出你聽到的實用表達。FunctionExpressioninvitingAccepting DecliningAsking for advicePart III. Entertaining招待與宴請再聽一遍這四段對話，在下表中列出你聽到的實用表達。FunctionExpressioninvitingWould you like to go out for a meal?Have you got anything on tonight?We were wondering if youd like to Wed like to

29、 take you toofferingWhat can I get you?Would you like some?Can I top you up? 我可以給你加滿嗎？Accepting Yes, thatd be great.Thatd suit me.Sounds great/nice, thank you.DecliningIm sorry, but Im not very keen onId better not Asking for help or adviceWhat are you having?Maybe you could help me?Would you recomm

30、end it?othersIts my treat!This is on me. 我請客。Part III. Entertaining招待與宴請發(fā)音練習。（發(fā)音練習。（Would 的使用）的使用）當邀請別人或者談論個人喜好時，當邀請別人或者談論個人喜好時， 我們常使用帶我們常使用帶would的表的表達。聽一下表達并跟讀。達。聽一下表達并跟讀。1.Would you recommend it?2. We were wondering if youd like to join us for a meal.3. Thatd be great. (that would be great)4. That

31、d suit me better.5. If you dont mind, Id rather go back to my hotel.6. Would you like some?Pair Work完成完成3.2上的練習上的練習Review 復習Pair Work 在下列情形下，你該怎么說？在下列情形下，你該怎么說？A1：Invite B to a restaurant. Use .wandering ifB1: Refuse As invitation, saying you are too tired.A2: ask B what he/she wants to drink.B2: sa

32、y you dont want alcohol, youll just have a glass of water.A3: say what you prefer to eat. Ask for advice.B3: listen to what A would prefer to eat. Recommend something. 用框中動詞的正確形式補全句子用框中動詞的正確形式補全句子 have wonder care recommenddecided suit had am1. Would you _the fish?2. Im sorry, but I _not very keen o

33、n fish.3. I _if youd like to go to a club.4. Yes, a quiet drink in a pub would _me very well. Thanks.5. Would you _for another drink?6. Im not sure what to choose, what are you _?7. Its late, so I think I _better get back to the hotel.8. Have you _what to drink? 用框中動詞的正確形式補全句子用框中動詞的正確形式補全句子 have won

34、der care recommenddecided suit had am1. Would you _the fish?2. Im sorry, but I _not very keen on fish.3. I _if youd like to go to a club.4. Yes, a quiet drink in a pub would _me very well. Thanks.5. Would you _for another drink?6. Im not sure what to choose, what are you _?7. Its late, so I think I

35、_better get back to the hotel.8. Have you _what to drink?recommendamwas wonderingsuitcarehavinghaddecidedPair Work 選擇上面選擇上面4個對話中的兩個進行模仿練習，并進個對話中的兩個進行模仿練習，并進行表演行表演。Part IV make arrangement 預約會面Learning Objectives： 提議會面 Making suggestions to meet 說明會面的理由 Giving reasons for meeting 商定會面時間和地點 Agreeing t

36、imes and places to meet 確認安排 Confirming arrangementsPart IV make arrangement 預約會面讀下列句子，選出所缺單詞：1.How are you _next week? a. reserved b. fixed c. taken d. arranged2.Well, lets _it in for now. a. open b. ink c. mark d. pencil3.We can _it up later when youre sure. a. make b. confirm c. firm d. define4.M

37、aybe we can take this discussion _over lunch. a. later b. further c.firmer d. more5.Yes, that would be good. When_you? a. suits b. fits c. likes d. goes for6.It would be really nice if we could _together for a drink or at a meal. a. meet us b. go c. make d. get7.Unfortunately, I dont seem to have a

38、clear _any evening this week. a. window b. door c. entry d. room聽音頻4.1， 核對答案。b d c b a d aPart IV make arrangement 預約會面 美語中有時使用過去進行時形式來表示美語中有時使用過去進行時形式來表示禮貌或距離禮貌或距離。下面。下面句子都表達了什么意思？句子都表達了什么意思？ I was wondering if Id be able to come and talk to about this face to face.I was thinking of next Wednesday.

39、 Would that suit you?I was hoping to meet you sometime soon. Would that be possible?Part IV make arrangement 預約會面 發(fā)音練習發(fā)音練習。請試讀下列句子，在重讀的單詞或音節(jié)上劃線。1.Would any day next week be good for you?2. I could make Monday afternoon.3. How are you fixed next week?4. Maybe we can take this discussion further over

40、lunch.5. I think we need to get together as soon as we can.6. Lets pencil it in for now.7. We can firm it up later when you are sure.8. Ill see you at 3 oclock on Wednesday in the hotel reception.跟讀跟讀4.1的常用表達的常用表達Part IV make arrangement 預約會面 發(fā)音練習發(fā)音練習。請試讀下列句子，在重讀的單詞或音節(jié)上劃線。1.Would any day next week b

41、e good for you?2. I could make Monday afternoon.3. How are you fixed next week?4. Maybe we can take this discussion further over lunch.5. I think we need to get together as soon as we can.6. Lets pencil it in for now.7. We can firm it up later when you are sure.8. Ill see you at three oclock on Wedn

42、esday in the hotel reception.跟讀跟讀4.1的常用表達的常用表達 跟讀跟讀4.1的常用表達的常用表達1.be good for you?/ any day next week be good for you? / Would any day next week be good for you?2. Monday afternoon. / I could make Monday afternoon.3. next week?/ How are you fixed next week?4. further over lunch. / take this discussi

43、on further at lunch. / Maybe we can take this discussion further over lunch.5. As soon as we can. / to get together as soon as we can. / I think we need to get together as soon as we can.6. For now. / Lets pencil it in for now.7. When youre sure. /later on when you are sure. / we can firm it up late

44、r on when youre sure.8. In the hotel reception./ at three oclock on Wednesday in the hotel reception. /Ill see you at 3 oclock on Wednesday in the hotel reception.Review 復習Pair Work 將下列說法用英語表達出來A: 我希望能下周與你見面，可以嗎？B: 沒問題。A:下周哪一天你比較方便？你星期五有時間嗎？B: 讓我先看看我的日程。讓我們暫定星期五。A: 好的，等你確定了可以跟我確認。B: 太棒了，我很期待與你會面。Rev

45、iew 復習Pair Work 將下列說法用英語表達出來A: 我希望能下周與你見面，可以嗎？B: 沒問題。A:哪一天你比較方便？你星期五有時間嗎？B: 讓我先看看我的日程。讓我們暫定星期五。A: 好的，等你確定了可以跟我確認。B: 太棒了，我很期待與你會面。I was hoping to meet you next week. Would that be possible?No problem. Which day suits you? How about Friday?Let me just check my schedule. Lets pencil it in for now.Ok. W

46、e can firm it up later when you are sure.Great! I look forward to it.Part V Leaving-taking 告辭Learning Objectives: 提出告辭 Saying you have to leave 總結(jié)會談內(nèi)容 to recap 表達感謝 expressing appreciation 制定后續(xù)計劃 making plans to follow upPart V Leaving-taking 告辭 Anna Gerard 正在和公司的財務總監(jiān)Bruce Michaels 討論新項目的財務安排， 他們剛剛吃

47、完午飯。 聽他們的對話， 補全下列句子。1.Im sorry, but _.2.Can we _?3.Yes, Id _if I dont want to get caught in traffic.4.Have we _everything we need to?5.Right. _produce our modified projection before the end of this month.6.Yes, _by Friday the 29th at the latest, after Ive met with the technical team.7.So thanks for

48、everything. I really appreciate your hospitality and everything _. Its been great.Part V Leaving-taking 告辭 Anna Gerard 正在和公司的財務總監(jiān)Bruce Michaels 討論新項目的財務安排， 他們剛剛吃完午飯。 聽他們的對話， 補全下列句子。1.Im sorry, but _.2.Can we _?3.Yes, Id _if I dont want to get caught in traffic.4.Have we _everything we need to?5.Righ

49、t. _produce our modified projection before the end of this month.6.Yes, _by Friday the 29th at the latest, after Ive met with the technical team.7.So thanks for everything. I really appreciate your hospitality and everything _. Its been great。I really must be goingleave it therebetter get goingmore

50、or less finalizedIm going toIll get that to you youve done to mePart V Leaving-taking 告辭 從以上練習中總結(jié)表達一下目的的句子。示意準備離開示意準備離開總結(jié)總結(jié)表達感謝表達感謝制定后續(xù)計劃制定后續(xù)計劃Part V Leaving-taking 告辭示意準備離開示意準備離開 Saying you have to leaveCan we draw it to a close?我們可以結(jié)束了嗎？Can we leave it there？我們可以先到此為止嗎？Id better get going.我最好現(xiàn)在就走。

51、I must be going 我必須走了。用用Im sorry, I must來禮貌的表示離開來禮貌的表示離開Part V Leaving-taking 告辭總結(jié)總結(jié) Summarizing Lets just recap.我們來總結(jié)一下。To sum up, 概括一下， Can we go over it once again?讓我們再回顧一遍好嗎？Part V Leaving-taking 告辭表達感謝表達感謝 Expressing thanksI really appreciate all youve done for me我非常感謝你為我做的一切。Thanks for being s

52、o helpful.感謝你的幫助。Thanks for making us feel so welcome.謝謝你對我們的熱情接待。Thank you for your hospitality and everything youve done for me.感謝你的款待及為我做的一切。Part V Leaving-taking 告辭后續(xù)安排后續(xù)安排 Following upLets keep in touch.讓我們保持聯(lián)絡。Ill text you tomorrow.我會明天給你短信。Ill get in touch as soon as I get the figures.我一拿到數(shù)據(jù)就

53、跟你聯(lián)系用用will表示承諾表示承諾Part V Leaving-taking 告辭 發(fā)音練習。 美語中用降調(diào)表示確定的語氣。聽下列句子，注意句尾的降調(diào)并跟讀。1. I really must be going.2. Can we leave it there?3. Lets just recap on what weve agreed.4. Ill get that to you by Friday.5. Thanks for everything.6. Its been great.7. Ill be in touch.Part VI Building Rapport Learning O

54、bjectives: 1. 展開交談 Building conversation 2. 談論私人話題 talking about personal topics 3. 消除誤解 dealing with misunderstanding 聽音頻中Frank和Michelle的談話，回答下列問題1. What questions does Frank ask to find out more about Michelle?2. Which question is probably too personal?3. How does Michelle respond to Franks apolog

55、y?4. How does Frank recover the conversation?5. How does Frank bring the conversation to an end? 聽音頻中Frank和Michelle的談話，回答下列問題1.What questions does Frank ask to find out more about Michelle? Have you got an apartment like me? What does your husband do?2. Which question is probably too personal? What does your husband do?3. How does Michelle respond to Franks apology? She said its OK and shes over it now.4. How does Frank recover the conversation? By going back to talk about Paris5. How does Frank bring the co