餐廳基礎(chǔ)訓(xùn)練訓(xùn)四練步驟

1、餐廳基礎(chǔ)訓(xùn)練訓(xùn)練四步驟擬訂：訓(xùn)練部Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.1訓(xùn)練訓(xùn)練的重要性：SALES達(dá)成利潤控制業(yè)績實現(xiàn)QSC呈現(xiàn)人員訓(xùn)練與發(fā)展訓(xùn)練Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.2訓(xùn)練四步驟為什么要學(xué)習(xí)訓(xùn)練四步驟？訓(xùn)練四步驟是作為餐廳訓(xùn)練員必備的技能，是實現(xiàn)

2、良好、高效訓(xùn)練的重要支持條件，是餐廳人員能力提升的重要方法。身為餐廳管理組亦將義不容辭的當(dāng)?shù)?xùn)練任務(wù)。由此可見，訓(xùn)練四步驟也是餐廳管理組之必備技能！Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.3參與訓(xùn)練的人請注意：你不是一個人在戰(zhàn)斗！參與到訓(xùn)練當(dāng)中的人應(yīng)當(dāng)包括：1、訓(xùn)練經(jīng)理（通常是餐廳店長）2、訓(xùn)練人（通常有訓(xùn)練員、管理組、資深服務(wù)組）3、被訓(xùn)練人（學(xué)員）Evaluation only.Created with Aspose.Slide

3、s for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.4訓(xùn)練四步驟準(zhǔn)備工作-講解示范-練習(xí)指導(dǎo)-追蹤考核準(zhǔn)備呈現(xiàn)試作追蹤Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.5準(zhǔn)備工作訓(xùn)練相關(guān)人員準(zhǔn)備：A訓(xùn)練經(jīng)理：1、確定訓(xùn)練之需求2、被訓(xùn)練者的訓(xùn)練追蹤卡3、訓(xùn)練整體計劃安排Evaluation only.Created with Aspose.Slides for .NET 3

4、.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.6準(zhǔn)備工作訓(xùn)練相關(guān)人員準(zhǔn)備：B訓(xùn)練人：1、完整的訓(xùn)練工具2、具體的訓(xùn)練地點安排3、復(fù)習(xí)工作站標(biāo)準(zhǔn)操作4、思考訓(xùn)練中難點重點及解決辦法5、自己有不明白的地方尋求訓(xùn)練經(jīng)理的幫助Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.7準(zhǔn)備工作訓(xùn)練相關(guān)人員準(zhǔn)備：C被訓(xùn)練人：1、建立對工作的認(rèn)識，產(chǎn)生工作興趣2、輕松，不焦慮緊張3、了解工作內(nèi)容Evaluati

5、on only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.8準(zhǔn)備工作復(fù)習(xí)服務(wù)員工作站訓(xùn)練追蹤卡及訓(xùn)練四步驟Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.9準(zhǔn)備工作準(zhǔn)備所需訓(xùn)練資料（對應(yīng)工作站SOC、訓(xùn)練追蹤卡、產(chǎn)品品質(zhì)對照圖等） Evaluation only.Created with Aspose.Slide

6、s for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.10準(zhǔn)備工作確認(rèn)相關(guān)機(jī)械設(shè)備運轉(zhuǎn)狀況良好Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.11準(zhǔn)備工作確保訓(xùn)練區(qū)域清潔 Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.

7、12準(zhǔn)備工作確保訓(xùn)練內(nèi)容的正確性Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.13準(zhǔn)備工作讓被訓(xùn)練人感到自在，并樂于學(xué)習(xí)Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.14準(zhǔn)備工作簡介該工作站（讓被訓(xùn)練者了解該工作站的重要性、地點、設(shè)備及相關(guān)學(xué)習(xí)資料） Evaluation only.

8、Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.15準(zhǔn)備的技巧*引發(fā)興趣，認(rèn)真工作很重要*簡潔，有力*告訴被訓(xùn)練員與其它工作站有關(guān)程序*如果條件允許，可先給他們一份標(biāo)準(zhǔn)操作手冊（三大工作站SOC）Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.16 講解示范說明此工作站的訓(xùn)練流程及本次訓(xùn)練的流程Evaluation o

9、nly.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.17 講解示范說明此工作站以訓(xùn)練追蹤卡作為指引Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.18 講解示范強(qiáng)調(diào)食品安全和人身安全 Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro

10、.Copyright 2004-2011 Aspose Pty Ltd.19講解示范表現(xiàn)出對機(jī)械設(shè)備愛護(hù)、維護(hù)的態(tài)度，并說明這樣做的重要性Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.20講解示范示范程序，一次一個步驟，并解釋所做的步驟（為什么是這樣做） 建議先詢問被訓(xùn)練人這樣做是為什么。Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright

11、 2004-2011 Aspose Pty Ltd.21講解示范清楚的講解，讓被訓(xùn)練人能夠清晰的了解Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.22講解示范強(qiáng)調(diào)隨手清潔的重要性Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.23講解示范分享該工作站產(chǎn)生良好顧客滿意的事例 Evalua

12、tion only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.24呈現(xiàn)的技巧*集中被訓(xùn)練人的注意力*講解表達(dá)要清楚*注視對方觀察反應(yīng)*示范正確，循序漸進(jìn)Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.25練習(xí)指導(dǎo)讓被訓(xùn)練者獨立操作所有的程序，訓(xùn)練員在一旁提示指導(dǎo)Evaluation only.Created wi

13、th Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.26練習(xí)指導(dǎo)觀察被訓(xùn)練人是否遵循所有清潔消毒、安全程序執(zhí)行并做好隨手清潔 Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.27 練習(xí)指導(dǎo)讓被訓(xùn)練者解釋所做的步驟及其原因（也講做什么為什么） Evaluation only.Created with Aspose.Slides for .NET

14、 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.28 練習(xí)指導(dǎo)保持耐心，指導(dǎo)被訓(xùn)練人Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.29 練習(xí)指導(dǎo)表揚被訓(xùn)練者正確的操作程序，以激勵被訓(xùn)練者（認(rèn)同鼓勵） Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose

15、Pty Ltd.30練習(xí)指導(dǎo)發(fā)現(xiàn)錯誤立即修正錯誤，必要時再次示范正確的程序 Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.31練習(xí)指導(dǎo)以提問方式強(qiáng)調(diào)操作重點（用開放式問題提問）Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.32練習(xí)指導(dǎo)讓對方持續(xù)練習(xí)，逐步減少指導(dǎo)，直到所有步驟、程序可

16、正確連貫為止Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.33練習(xí)指導(dǎo)*強(qiáng)調(diào)作業(yè)程序的準(zhǔn)確性*依照三大工作站SOC標(biāo)準(zhǔn)練習(xí)*耐心、鼓勵，必要時再示范一次*注意所有安全預(yù)防措施Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.34追蹤考核提問題或要求對方重復(fù)步驟要點，以判斷被訓(xùn)練者對工作站

17、程序及標(biāo)準(zhǔn)的了解程度 Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.35追蹤考核在訓(xùn)練檢定時，利用訓(xùn)練追蹤卡逐步檢定被檢定人員的操作程序，并確定所有步驟100%符合標(biāo)準(zhǔn)，如有錯誤則給予指導(dǎo)，必要時則重復(fù)示范說明或指導(dǎo)練習(xí)步驟 Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.36追蹤考核

18、程序檢定完成后，以口頭提出至少五個以上的相關(guān)問題，例如操作步驟，保存期限，清潔消毒、人身安全等 Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.37追蹤考核操作過程確認(rèn)100%標(biāo)準(zhǔn)后，應(yīng)在“工作站訓(xùn)練追蹤卡”上“訓(xùn)練員檢定”欄簽名 Evaluation only.Created with Aspose.Slides for .NET 3.5 Client Pro.Copyright 2004-2011 Aspose Pty Ltd.38追蹤考核過程中對被