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1、The Key Habit ofHighly Eective TeamsJustin RosensteinrosensteinHi, Im Justin Rosenstein, co-founder of Asana.(but this deck isnt about Asana)For a decade, Ive been obsessed with one urgent question for every leader.Why do some teams march in unison and achieve big dreamswhile others waste time, get
2、stressed, and lose steam?Ive found that the answer isCLARITYCLARITY OF PURPOSECLARITY OF PLANCLARITY OF RESPONSIBILITYHighly eective teams get 3 things from their leaders.Clarity of Purpose1. Highly eective leaders give their teamsClarity of PurposeTo organize the worlds information and make it univ
3、ersally accessible and usefulTo give people the power to share and make the world more openand connectedTo help create an open world where everyones at home and can belong, anywhereTodays best-performing teams know why they exist and what they are trying to achieve.Ours is:To help humanity thrive by
4、 enabling all teamsto work together eortlesslyAsk yourself:If were wildly successful,how will the world be dierent?Its easy to forget purpose when everyones working hard and in the weeds.A leaders job is to ground the team in its purpose.Focused on relating purpose to customer feedbackOuch! We need
5、to adjust because were not meetingour purpose for this guy.Look, were helping teams work together with less eort!Every week, we review quotes from our customers that remind us when we are and when were not fulfilling our purpose.Deliver software toAn engineer writes code toTo help humanity thrive by
6、 enabling all teamsto work together eortlesslyClarity of Purposefilters down to everything your team does even writing a line of code.Focused on relating purpose to everyday tasksWith Clarity of Purpose, team members see the importance of their work no matter how small or mundane their task might se
7、em.Does your team know:Why your organization or project exists?If youre wildly successful, how the world will be dierent? How your day-to-day activities relate to your purpose?Are you providing Clarity of Purpose?Clarity of Purpose shows your team whyNext, Clarity of Plan will show them how.Clarity
8、of Purpose2. Highly eective leaders give their teamsClarity of PlanWithout Clarity of Plan:Projects slip past their deadlinesTeams march dutifully forward in the wrong directionMeetings end with no clear actions1.2.3.To achieve Clarity of Plan:Start by creating a master strategy with your team.Purpo
9、seMaster StrategyMaster StrategyThe strategy articulates the top-level pillars of how youll fulfill your purpose.DesignMobileCustomer SuccessEnsure all teammates give feedback and have access to this master strategy.Master StrategyMaster StrategyKey ResultPurposeNext, create key results youll be tra
10、cking and working to achieve.These are measurable goals to be delivered by a specific date.Key ResultKey ResultNow you can map out the projects and tasks that will drive yourkey results.Master StrategyKey ResultProjectTaskPurposeKey ResultKey ResultProjectProjectProjectProjectProjectTaskTaskTaskTask
11、TaskTaskTaskTaskTaskTaskTaskArmed with Clarity of Plan,your team will march confidently forward.As you do, check in regularly on progress.Celebrate successes, big and small.But what happens when things arent going according to plan?Clarity!Conduct a 5 Whys1. Ask “Why?”2. Then ask “Why?” of the answe
12、r you get.3. Keep up the curiosity until you get to the root problem, so you can address it and get back on plan.Why?Why?Why?Why?Why?Are you providing Clarity of Plan?Does your team know:What the master strategy is and how to help craft it? How their tasks fit into the master strategy?How to measure
13、 successes against your key results?How to get to the root of the problem when things veer o course?Clarity of Responsibility settles the who.If Clarity of Purpose shows your team whyAnd Clarity of Plan shows them how.Clarity of Purpose3. Highly eective leaders give their teamsClarity of Responsibil
14、ityClarity of Responsibility happens when you make one person responsible for each piece of your teams plan.When everyone knows theirareas of responsibility the places they have autonomy it eliminates ambiguity, reduces politics, and empowers team members to bring their full motivation to work.While
15、 only one person should hold responsibility for a project, others can hold responsibility for a task within it.Remember: chaos starts when you make two people responsible for the same thing.ProjectTaskTaskGreat leaders give Clarity of Responsibility and then actually hand it o.Micromanages, meddles,
16、 and holds tightly onto the controlsrather than handing over responsibility and empowering the teamInstead, its OK to ask them for an outcome and give them the space and freedom to deliver it.Then advise, coach, support, and help them grow which theyll really appreciate.Focused on developing his tea
17、m through responsibility and accountabilityAsk yourself:Which kind of leader am I?Does your team know:The one person responsible for each piece of your plan? What their individual areas of responsibility are?That they have autonomy to figure out how to deliver an outcome?Are you providing Clarity of Responsibility?While the path to achieving great things will alwaysbe a challengeYou can maximize your teams ch
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