電大國家開放大學(xué)形考任務(wù)-商務(wù)英語3

1、拿答案： 2937748743商務(wù)英語 3 單元自測(cè) 1 答案 題目： Why did you choose our company?: Please speak up a little bit.; Im afraid I cant understand you.; Sorry, I didnt catch that. Would you say it again? 題目： Can you show me the schedule?: You wont miss the plane; Sure, a tight schedule as usual; Dont worry. I can help

2、 you with that 題目： But what do you want me to do there?: Thank you for doing me such a favor.; You have to give a presentation on what our products are.; Could I get an estimate before placing an order? 題目： Morning, Maggie. Could you talk briefly about your career development?: Morning, Mr. Marx. Ni

3、ce to meet you.; Sorry, Mr. Marx. I dont like my boss at all Sure, Mr. Marx.II; Thanks for giving me this opportunity. I started as a clerk in the 題目： You need to pay a visit to our important customers from _Chamberlain Automation Systems _C_ompany_ in Washington.: Sorry, can you repeat the name of

4、the company?; Cant you repeat the name of the company?; Whats the name of the company? 題目： a vacation is always a good way to get relaxation andrefreshment.: Take; Being taken; Takingas an executive secretary with a 題目： Before I came to America, I _ trading company for one year in Britain. : am work

5、ing; had worked; has worked 題目： Good manners may be varied cultural backgrounds.: since; because; due to 題目： I led and a sales team of 20 people.: suggested; motivated; moved 題目： I was devising sales strategies and targets for the WestRegion.: responsible with; responsible for; responsible in 題目： Is

6、 possible to take a 10-minute break during the meetingtomorrow morning?: now; that; it 題目： Sometimes your body language, gestures and expressions may tell people about you than the words you use.: more; most; much 題目： The following hints may help you stay energized, or at least until you can make th

7、e time for rest.: get you going; get you go; get you gone 題目： When talking to people within your company don t speak yourlanguage, you may have to use English.: who; whom; whose 題目： You are the right person for the job thatyour applicationthe advertisement.:relates with ;relatesfor ;relates to ”二、閱讀

8、理解閱讀下面的文章，根據(jù)文章內(nèi)容給題目選擇正確的答案。（每題 10 分） In business, people have to deal in person with all kinds of people. When talking to people within your company who dont speak your language, you may have to use English; these people may be colleagues or co-workers- who maywork with you in your own department, i

9、n another part of the building or in another branch. And you may also have to deal with people from outside the organization: clients, suppliers, visitors and members of the public. Moreover,these people may be friends or strangers- people of your own age, or peoplewho are younger or older than you.

10、The relationship you have with a person determines the kind of language you use. For example, its not appropriate to say Hi, how are you! when meeting the Managing Director of a large company or to sayGood morning, its a great pleasure to meet youwhen being introduced to a person youll be working cl

11、osely with in the same team.People usually form an impression of you from the way you speak and behave-not just from the way you do your work. People in different countries have different ideas of what sounds friendly, polite or sincere- and of whatsounds rude or unfriendly! Good manners in your cul

12、ture may be considered bad manners in another. Sometimes your body language, gestures and expressions may tell people more about you than the words you use. TOC o 1-5 h z 題目 6： The topic of the passage is .: self-image in business situation; the importance of appropriate choice of language ; dealing

13、 with people in business 題目 7： The language you use when talking with people in business is decided by .: your relationship with the particular person ; yourself; your boss 題目 8： People usually form an impression of you from .: your way of doing jobs; your language and manners ; your facial expressi

14、ons 題目 9： Good manners in your culture may be considered bad manners in another._ Good manners_ in this statement mean .: to behave politely; to behave lovely; to behave aggressively 題目 10： The message of the article is that .: dealing with people successfully in business is not easy; clients with d

15、ifferent cultural background is most challenging; language plays a very important role in setting up business relationship商務(wù)英語 3 單元自測(cè) 2 答案 題目： Thank you. I must say I have a great staff.: Id like you to meet Joe Stevens. Hes our sales team head. The Sales Department has more than 50 employees.; Plea

16、se allow me to introduce my colleague to you. She is the Purchasing Manager.; Its a pleasure to meet you, Ben. So youre the one responsible for those outstanding sales figures Ive seen. 題目： We are headquartered in Shanghai.: How about the departmental structure in the headquarters?; What is your com

17、pany profile?; Where are your headquarters? 題目： Well, it is a separate department. But there are two laboratories, one at each production plant.: What about the training manager and the human resources manager?; What about the board of directors and the chairman?; What about the Research and Develop

18、ment Department? 題目： Yes, certainly. We are a medium firm with about two thousand people in two different plants.: Do you have totally nine departments in your company?; Could you tell me how your company is actually organized?; Can you tell me a little more about the four branch offices? 題目： Kathy

19、， Id like you to meet Maggie Jacobs., Maggie. Youre doing a great job.: Im pleased to meet you; Its great to see you again; Im happy to meet you toomanager means knowing when to use the right 題目： Being an management style.: affective; valid; effective 題目： Finally, they return the in the company.: co

20、stto the people who bought shares; price; profits 題目： I didnt know you: were; bea previous supplier.; are 題目： Sometimes a situation will: call up; call for; call ona direct style of management. 題目： Theyover at great length the matter of how to increase the saleof your products last night. : talk; ha

21、ve talked; talked 題目： Whatwe do if the company cut down on ads?: could; will; shall 題目： You just send the faulty product back to them and they free of charge.: will replace; replace; have replaced 題目： Young people can learn how entrepreneurship works by own companies.: operate; operating; being oper

22、ating 題目： Your T shirts found a ready market in the eastern part of our country 2014.ittheir: on; in; at 閱讀下面的文章，根據(jù)文章內(nèi)容給題目選擇正確的答案。(每題 10 分) THREE EFFECTIVE MANAGEMENT STYLESBeing an effective manager means knowing when to use the right management style. Some styles, for instance, are more people-ori

23、ented, while others tend to focus on a project or product. The management style you select will depend on your people skills and knowledge, available resources (like time and money), desired results, and, of course, the task before you. The common management styles can be summarized into three categ

24、ories.The participatory style is the first of its kind. Here, it is critical to giveeach employee an entire task to complete. If thats not possible, make surethe individual knows and understands his or her part as it relates to the project or task. When people in your team know where they fit in the

25、 big picture, they re more likely to be motivated to complete the task.Following that, we have the directing style. Sometimes a situation will call for a direct style of management. Perhaps a tight deadline looms, or the project involves numerous employees and requires a top-down management approach

26、. Here, a manager answers five questions for the employees: What? Where? How? Why? and When? Let employees know what they need to do, how they re going to do it, and when the questions must be finished.The last one is the teamwork style. If you want to speed up a project and choose the best process

27、for completing that project, managing by teamwork is the way to go. When you motivate people to pool their knowledge, the results may exceed your expectations. Often, teams can tackle problems more quickly than what you can accomplish on your own. The give-and-take can create a process that you can

28、repeat in other projects.Being an effective manager lies in knowing the right .A; B; CA. knowledgeB. skillsC. management styleWhich of the following is NOT mentioned as a focus of different management styles?A; B; CA. People.B. Customers.C. Project.Which of the following can t be inferred from the p

29、assage?A; B; C A. The management style is likely to change because the manager has been replaced.The management style is likely to change because the desired results havechanged.The management style is likely to change because the available resources have changed.When people in your team know where

30、they fit in the big picture, they are more likely to be to complete the task.A; B; CfrustratedreluctantinspiredIf you want to speed up a project and choose the best process for completing that project, you can resort to .A; B; Cteam worktop-down managementtight deadline”閱讀下面的文章，根據(jù)文章內(nèi)容判斷文章后的句子是正確（T）還

31、是錯(cuò)誤（F）。（每題10分）LEARNING BUSINESS SKILLS THROUGH JUNIOR ACHIEVEMENTJunior Achievement is an international movement to educate young people about business and economics for the purpose of helping them prepare to succeed in a world economy.11 The organization is the largest of its kind.Junior Achievemen

32、t has gone through different stages in its development. 12 It was started by two business leaders, Horace Moses and Theodore Vail, and Senator Murray Crane in 1919 in Springfield, Massachusetts. The organization started with a small number of children aged ten to twelve. For more than 50 years, Juni

33、or Achievement programs met after school as a group of business clubs. But in 1975, Junior Achievement began to offer classes during school hours. Many more young people joined the organization once it began to teach business skills as part of the school day. In 2004, Junior Achievement Worldwide wa

34、s formed.The Junior Achievement programs teach about businesses, how they are organized, and how products are made and sold.13 The programs also teach about the American and world economies and business operations. Young people can learn how entrepreneurship works by operating their own companies. F

35、or instance, the students develop a product and sell shares in their company. They use the money to buy the materials they need to make their product, which they then sell. Finally, they return the profits to the people who bought shares in the company. It is reported that in the United States alone

36、, there are more than 22,000 places that hold Junior Achievement events currently. According to Junior Achievement, about 287,000 volunteers support its programs around the world.This passage is about Junior Achievement ， an international movement to educate young people about businesses and economi

37、cs.T; FJunior Achievement was started by two business leaders in Massachusetts.T;FClasses during school hours have been available in Junior Achievement for more than 60 years.T; FJunior Achievement has been worldwide since 1919.T; FVolunteers of Junior Achievement teach about the American and worlde

38、conomies and business operations.T; F商務(wù)英語 3 單元自測(cè) 3 答案 題目： Additionally, make sure that your password is long enough to easily being hacked.: prevent it from; provide it with; do away with 題目： Ill the exchange rate and service charge and then type up thecheck for you.: make up; figure out; carry out

39、題目： In addition, you are required to the Bank your SocialSecurity Number and two valid identification documents.:provide wit h;provide for;provide by 題目： In order to make proper reservations, will you send your acceptance to the attention of the General Office a week before that day: no latter than;

40、 no late than; no later than 題目： Most banks have a section you set up payees.: that; which; in which 題目： The bank grand door faces south is Bank of China.: that; which; whose 題目： The only thing I have is this bill the publisher s name andaddress it.:with on;by in ;in on 題目： This is the best business

41、 program has been accomplished this year.: which; what; that 題目： This will makeeasier to transfer money and make loan paymentsonline.: that; it; the thing 題目： You can send them gifts your best clients.: in reply to; in honor of; with regard to 二、翻譯（每題 10 分）1.It is important to clear your cookies aft

42、er each banking session, especiallyat a public computer.A; B; C重要的是在每次銀行交易業(yè)務(wù)結(jié)束后，要清除你的上網(wǎng)痕跡，尤其是在公共電腦上。重要的是在每次銀行會(huì)議后，要清理掉餅干，特別是在公共電腦上。重要的是在每次銀行活動(dòng)結(jié)束后，要數(shù)清你的活動(dòng)，尤其是在公共電腦上。Online banking refers to banking activities that are carried out over theInternet on a secure website.A; B; C網(wǎng)上銀行是指通過互聯(lián)網(wǎng)在安全的網(wǎng)站上實(shí)現(xiàn)的銀行業(yè)務(wù)活動(dòng)。

43、網(wǎng)上銀行是指各種銀行活動(dòng)在安全網(wǎng)址通過互聯(lián)網(wǎng)實(shí)現(xiàn)。網(wǎng)上銀行參考了在安全網(wǎng)址上通過互聯(lián)網(wǎng)進(jìn)行的銀行業(yè)務(wù)活動(dòng)。Thus you can protect yourself from identity theft.A; B; C這樣，你就可以保護(hù)你的身份盜竊了。這樣，你就可以保護(hù)自己，避免身份被盜用。這樣，你就可以從身份盜竊中保護(hù)你自己。You can inform your bank of your account number so that your money can be transferred directly.A; B; C你可以把你的賬號(hào)告知銀行，以便你的錢直接轉(zhuǎn)賬。B.你可以告知銀行

44、你的賬號(hào)，結(jié)果你的錢就直接過戶。C.你可以通知你賬號(hào)的銀行，以便你的錢直接過戶。 二、閱讀理解（每題 10 分）CHOOSE THE BEST ITEM TO COMPLETE THE DIALOG._Jenny comes to a bank to open an account. A clerk _comes_ up to help her._A. THEN PLEASE JUST FILL IN THIS FORM WITH YOUR NAME AND ADDRESS IN CAPITAL LETTERS.I M AFRAID I DIDN T QUITE CATCH THAT.I D

45、LIKE TO OPEN AN ACCOUNT.THEN YOU D BETTER OPEN A CURRENT ACCOUNT.WE LL CONTACT YOU AS SOON AS IT COMES.Clerk: Good afternoon. Can I help you?Jenny: Yes,A; B; C; D; E.Clerk: A deposit account or a current account?Jenny: Er, I m not sure. You see, I have monthly remittances sent to me fromthe Canada E

46、mbassy and I d like to have the money paid into an account.Clerk:A; B; C; D; E The bank will give you a check book and you can take money out when you need it.Jenny: Fine. What do I have to do?Clerk: Do you have any form of ID?Jenny: Will my passport do?Clerk: Sure.A; B; C; D; EJenny: No problem. It

47、 s done.Clerk: And could you give me your signature here?Jenny: Sorry?A; B; C; D; EClerk: Please sign your name in the blank space below.Jenny: I see. Now here you are.Clerk: Thank you. It will take a few days for your check book to arrive. A; B;C; D; E You can inform your embassy of your account nu

48、mber so that your money can be transferred directly.Jenny: Thank you very much.商務(wù)英語 3 單元自測(cè) 4 答案 題目： your price be competitive and date of shipment acceptable, weintend to place a large order with you.: If; Should; If should 題目： An example of soft sell is to distribute free samples customersoften res

49、pond favorably.: to which; in which ; which 題目： Businesses can use free samples to build rapport and customersproducts or services.:engage to ;engage in ;engage for 題目： Moreover, reservations by credit card four weeks guaranteeavailability of the room size required.: in advance; in addition; in agre

50、ement 題目： Our new type of treadmill release next month.: is due to; is due for; is due 題目： She is the CEO of Roston Sport AccessoriesI told you.: who; whom; about whom 題目： So I have a number of other up my sleeve, as well.: tricks; strict; trace 題目： The newly-designed ad brought about a higher click

51、 through rateby the end of next month.: will ; have ; will have 題目： We sell insurance cover, the you pay will depend on the coveryou require.: fee; fare; charge 題目： We will have flown for 13 hours by the time we to New York.: will get; get; have got 閱讀下面的文章，根據(jù)文章內(nèi)容給題目選擇正確的答案。Hard sell and soft sell a

52、re important business terms and useful strategies for sales staff to know and understand. Both of them can work. The effect depends on the type of customers and the type of products.A hard sell is a kind of more direct and forceful sales tactics. The sales person just keeps explaining how good the p

53、roduct is, why people should buy it and even how the prices might increase if the consumer walks off.A soft sell is a different approach. The sales person tries to build trust with consumers. He d oesn t put pressure on them to buy things, just recommending a product and letting the consumers make t

54、heir own decisions. An example of soft sell is to distribute free samples to which customers often respond favorably. Businesses can use free samples to build rapport and engage customers in products or services. Recommending products between friends is a little bit like doing soft selling. People d

55、ont really care if someone else buys the product. They are just giving their honest opinions and trying to be helpful.Humor in advertising is also used to attract the consumers attention and get them interested in the products or services. Customers often resist hard sales tactics, thus making soft-

56、selling much more effective for success.Whats the topic and main idea of the passage? A; B; CSelling Strategy - Sales StaffSales Staff What Sales Staff Should KnowSelling Strategy - Hard Sell and Soft Sell StrategiesCustomers often hard sales tactics, thus making soft-selling moreeffective for succe

57、ss.A; B; CresistopposeobjectExamples of soft sell mentioned in the passage include . A; B; Ctelling customers how good a product isrecommending products among friendsputting pressure on customers to buy productsMaking humorous advertisements is one of the approaches companies use to . A; B; Creduce

58、selling costsarouse peoples interestsavoid the shortage of sales staffAccording to the passage, . A; B; Csoft sell is expensivehard sell is rarely resisted by customersT）還是錯(cuò)誤（F）。soft sell is preferred by business companies 閱讀下面的文章，根據(jù)文章內(nèi)容判斷文章后的句子是正確(The marketing mix consists ofthe four Ps : providin

59、g the customer with theright product at the right price, presented in the most attractive promotion and available in the easiest place. The product is not just an assembled set of components: it is something customers buy to satisfy a need they feel they have. The image and the design of the product

60、 are as important as its specifications. Then the product must be priced so that it competes effectively with rival products in the same market. In addition, the product should be presented to customers through advertising (e.g. TV commercials, newspaper advertisements or posters), packing (e.g. des