SAP的陰暗面研究報(bào)告

1、附件二：SAP的陰陰暗面- 有限的的業(yè)務(wù)效益益不值得承承受這么大大的痛苦眾所周知SSAP的陰陰暗面是:有限的業(yè)業(yè)務(wù)收益，缺缺乏靈活性性，很難實(shí)實(shí)施和使用用，復(fù)雜 。等等，導(dǎo)導(dǎo)致用戶排排斥和高額額的推廣費(fèi)費(fèi)用。 一家獨(dú)立的的咨詢公司司Spikkes CCavelll & Co.最最近調(diào)查了了一些英國(guó)國(guó)SAP的用用戶,進(jìn)一步證證明了以上上問(wèn)題。以以下附上調(diào)調(diào)查摘要（文文章一）。為了更加具具體地說(shuō)明明SAP的弱弱點(diǎn)，我們們來(lái)看一下下 “CFFO Euuropee”雜志(文章二)中列出的的Pireelli項(xiàng)項(xiàng)目情況.這是一個(gè)個(gè)典型的SSAP項(xiàng)目目:19994年一月月啟動(dòng), “預(yù)期”今年年底底完成.(有

2、沒(méi)有搞搞錯(cuò)?對(duì)!是需要六六年.ASSAP大概概是代表AAs SLLOW AAs Paainfuul!)最后發(fā)表在在英國(guó)媒體體的文章(文章三)足以說(shuō)明明SAP在開開放性方面面如何落后后.正如文章章所說(shuō):一個(gè)公司司如果試圖圖將用戶鎖鎖定在它的的系統(tǒng)里,就不可能能考慮解決決現(xiàn)代最新新業(yè)務(wù)需求求. 文章一 Commputaasoftt Connsultting reveeals SAP Hurddles and Soluutionns , Preess IInforrmatiion Compuutasooft咨詢?cè)児窘衣堵读薙APP的障礙和和解決方案案，所發(fā)布布的資料來(lái)來(lái)自19999年7月月1日的C

3、ompputassoft 咨詢from Compputassoft Conssultiing, Julyy 1, 19999 Indeppendeent mmarkeet reesearrch ssponssoredd by Compputassoft Conssultiing rreveaals tthat desppite 由compputassoft負(fù)負(fù)責(zé)的獨(dú)立立市場(chǎng)調(diào)查查揭露，盡盡管SAPP得到了廣廣泛應(yīng)用，但但是幾乎22/3的已已經(jīng)應(yīng)用此此軟件的公公司感到?jīng)]沒(méi)有獲得充充分的收益益。the wwide uptaake oof SAAP, aalmosst twwo-thhirdss o

4、f corpporatte buusineessess thaat haave iimpleementted the ssoftwware do nnot ffeel theyy reaap thhe fuull bbeneffits. Thee ressearcch, uunderrtakeen byy 該調(diào)查由由Spikkes CCavelll 負(fù)責(zé)責(zé)，他于11999年年5月，在在英國(guó)調(diào)查查了1000個(gè)SAPP的項(xiàng)目經(jīng)經(jīng)理和商業(yè)業(yè)經(jīng)理。Spikees Caavelll & CCo, ssurveeyed 100 SAP projject manaagerss andd bussinesss

5、 maanageers iin thhe UK duuringg Mayy 19999. TThe ssurveey waas deesignned tto asssesss thee imppact of SSAP oon UKK bussinessses 這個(gè)調(diào)查查的目的是是評(píng)估SAAP在英國(guó)國(guó)商界的影影響和展示示他們將來(lái)來(lái)依賴原有有投資來(lái)發(fā)發(fā)展的方式式。andd to demoonstrrate the wayss in whicch thhey pplan to bbuildd on theiir exxistiing iinvesstmennt in thhe fuuturee. T

6、wo-tthirdds off SAPP IT manaagerss andd 62% of busiinesss mannagerrs addmit thatt theeir ccompaaniess 2/3的IIT經(jīng)理和和62商商業(yè)經(jīng)理承承認(rèn)他們的的公司目前前沒(méi)有從SSAP的解解決方案中中獲得充分分的收益。do noot cuurrenntly receeive the fulll bennefitts off thee SAPP sollutioon. 559% oof thhose survveyedd 59的的被調(diào)查者者stateed thhat aa lacck off fleex

7、ibiilityy wass redducinng thhe beenefiits tthey receeivedd, whhile 表明SAPP缺乏靈活活性，并因因此減少了了他們的收收益，56% ffoundd thaat moore ttrainning was needded tthan origginallly eestimmatedd. A furtther 54% 56的調(diào)調(diào)查者表明明SAP需需要的培訓(xùn)訓(xùn)比他們?cè)裙烙?jì)的的要多。founnd thhat ffine-tuniing tthe ssoluttion to mmatchh theeir bbusinness needd

8、s caausedd prooblemms. 另外54的調(diào)查者者表明調(diào)整整SAP的的解決方案案以匹配他他們的商業(yè)業(yè)需求將導(dǎo)導(dǎo)致問(wèn)題。Reasoons ffor nnot rrealiisingg alll exppecteed SAAP beenefiits. Basee - aall rrespoondennts 沒(méi)有從SAAP中獲得得預(yù)期收益益的理由還還有很多。對(duì)所有的的回答者來(lái)來(lái)說(shuō)，其IIT和商業(yè)業(yè)經(jīng)理面臨臨的最大問(wèn)問(wèn)題之一是是最終用戶戶的的接受受和系統(tǒng)的的使用。Howevver, one of tthe mmost tellling probblemss faccing IT aand

9、 bbusinness manaagerss wass genneratting end-userr accceptaance and use of tthe ssysteem. 770% oof ITT/SAPP mannagerrs annd 70%的的IT/SSAP經(jīng)理理和90的商業(yè)經(jīng)經(jīng)理認(rèn)為職職員感覺(jué)在在企業(yè)的軟軟件應(yīng)用和和信息共享享是重要的的。90% oof buusineess mmanaggers vieww it as iimporrtantt forr staaff tto feeel iinvollved in eenterrprisse apppliccatioons a

10、and iinforrmatiion sshariing. Yet overr onee thiird (37%) of thesse buusineess 但是超過(guò)過(guò)1/3（337）的的商業(yè)經(jīng)理理感到SAAP的界面面不友好導(dǎo)導(dǎo)致了最終終用戶對(duì)系系統(tǒng)的使用用降低。managgers feell thaat thhe SAAP innterfface is nnot ffrienndly and leadds too loww usee of the systtem bby ennd ussers. Surrprissinglly, oone tthirdd of the comppaniees

11、 taakingg parrt inn thee 讓人吃驚驚的是，參參加培訓(xùn)的的1/3公公司只運(yùn)用用了SAPP所有功能能中的100%.studyy onlly exxtendd thee SAPP cliient to aarounnd 100% off theeir oorgannisattion. SAAP prroviddes aa fouundattion for effiiciennt buusineess ooperaationns annd iss abssoluttely invaaluabble tto moost “SAP提提供了一個(gè)個(gè)有效的商商業(yè)運(yùn)作基基礎(chǔ)，但是是對(duì)許多公

12、公司而言是是完全無(wú)價(jià)價(jià)值的。compaaniess. Hooweveer, iit iss tooo commplexx andd infflexiible for userrs inn thee froont oofficce 對(duì)公司最前前端的用戶戶來(lái)說(shuō)，SSAP太復(fù)復(fù)雜和不靈靈活引起信信息的存取取和流程的的管理沒(méi)有有效率?！?，Commputaasoftt咨詢董事事 Tobby Coonradd 評(píng)價(jià)，of thhe orrganiisatiion tto acccesss infformaationn andd mannage theiir prrocessses effeectivvel

13、y commmentted TToby Conrrad, Manaagingg Dirrectoor, CCompuutasooft CConsuultinng. Provvidinng annd shharinng innformmatioon too endd useers iis beecomiing iincreeasinngly impoortannt - partticullarlyy in salees, mmarkeetingg, annd buusineess mmanaggemennt fuunctiions. Sellf-seervicce apppliccatioons

14、 tthat suppport the fronnt offficee andd inttegraate wwith SAP provvide the flexxibillity and reacch neeededd by the busiinesss. Thhey ppromoote tthe sshariing oof knnowleedge acrooss aand bbeyonnd thhe orrganiisatiion, Connrad conttinueed. “對(duì)最終用用戶提供和和共享信息息變得日益益重要，特特別是在銷銷售、市場(chǎng)場(chǎng)和商業(yè)管管理的作用用中。支持持前端辦公公和同S

15、AAP的集成成的自我服服務(wù)提供了了靈活性而而且滿足了了企業(yè)的需需求。它們們提升了信信息在整個(gè)個(gè)組織和超超越組織的的知識(shí)共享享” Connrad 繼續(xù)說(shuō)。Compuutasooft CConsuultinng iss thee UKs leadding inteegrattor oof SAAP R/3 wiith LLotuss Nottes aand iintraanet techhnoloogy. Its Enteerpriise IInvollvemeent SSuitee of selff-serrvicee Compuutasooft 咨咨詢公司在在SAP和和Lotuus軟件群群集成

16、和內(nèi)內(nèi)聯(lián)網(wǎng)技術(shù)術(shù)領(lǐng)域在英英國(guó)處于領(lǐng)領(lǐng)導(dǎo)地位。它的企業(yè)業(yè)appliicatiions is aa useer-frrienddly rrangee of soluutionns thhat eextennd thhe reeach of bback 擁有自我服服務(wù)軟件套套件，此套套件在解決決方案中實(shí)實(shí)用，它擴(kuò)擴(kuò)展了后臺(tái)臺(tái)ERP信信息和流程程，這些流流程遍及和和超越了組組織。officce ERRP innformmatioon annd prrocessses throoughoout aand bbeyonnd thhe orrganiisatiion. Compputassoft Conss

17、ultiing ddefinnes sself-servvice appllicattionss as low costt, eaasy-tto-usse annd eaasilyy depployeed apppliccatioons tthat alloow peeoplee to retrrievee infformaationn andd intteracct ellectrroniccallyy witth ceentraaliseed deeparttmentts annd baack oofficce syystemms. Compuutasooft 咨咨詢公司定定義自我服服務(wù)應(yīng)

18、用是是低成本、易使用和和容易擴(kuò)展展的應(yīng)用軟軟件，此應(yīng)應(yīng)用軟件允允許人們方方便檢索其其所要的信信息和與集集中管理部部門及后臺(tái)臺(tái)系統(tǒng)能電電子互動(dòng)。 Compputassoft Conssultiing iis ann innnovattive provviderr of worlld cllass busiinesss sollutioons tto coorporrate clieents wishhing to uuse ggrouppwaree, woorkfllow aand iinterrnet relaated techhnoloogiess. A UK baased Lotuus P

19、rremieer Paartneer wiith aaccesss too oveer 1220 SAAP coonsulltantts, tthe ccompaany oofferrs coorporrate clieents the abillity to lleverrage theiir SAAP innvesttmentt. Coomputtasofft Coonsulltingg is accrreditted bby keey ITT commpaniies, inclludinng IBBM, LLotuss, Miicrossoft and Sun. Cliientss in

20、ccludee Phaarmaccia & Upjjohn, Mobbil OOil, The Haliifax, Sonny, RRoyall & SSun AAlliaance, Kraaft JJacobbs Suucharrd annd Teesco. Compuutasooft咨詢?cè)児臼莿?chuàng)創(chuàng)新提供者者，它提供供世界級(jí)企企業(yè)解決方方案給那些些被代理公公司，這些些公司希望望使用軟件件群、工作作流和互聯(lián)聯(lián)網(wǎng)相關(guān)技技術(shù)。作為為一個(gè)英國(guó)國(guó)基于LOOTUS第第一位的合合作伙伴，它它訪問(wèn)了超超過(guò)1200個(gè)的SAAP顧問(wèn)和和對(duì)那些使使用SAPP的用戶幫幫助它們提提升其SAAP投資回回報(bào)的公司司。C

21、ommputaasoftt 咨詢公公司是可以以信賴的，它它在主要的的IT公司司中享有盛盛譽(yù)，如：IBM 、LOOTUS 、微軟、SUN?？蛻舭ɡǎ篜haarmaccia & Upjjohn, Mobbil OOil, The Haliifax, Sonny, RRoyall & SSun AAlliaance, Kraaft JJacobbs Suucharrd annd Teesco。Compuutasooft CConsuultinng iss parrt off thee Commputaasoftt Grooup, withh offficess in Londdon, New Yo

22、rkk, Honng Koong aand WWallddorf. Witth a turnnoverr of moree thaan GBBP21 milllion per annuum, tthe GGroupp hass groown ssecurrely and steaadilyy sinnce iit waas esstabllisheed inn 19884. TTodayy, itt hass morre thhan 5500 ccustoomerss aroound the globbe annd a repuutatiion ffor ddelivverinng meeas

23、urrablee bussinesss immprovvemennt. Compuutasooft 咨咨詢公司是是Compputassoft集集團(tuán)的一個(gè)個(gè)部分，它它在倫敦、紐約、香香港和Waalldoorf都有有辦事處。它每年的的營(yíng)業(yè)額超超過(guò)了21100萬(wàn)GGBP,自自從19884成立以以來(lái)集團(tuán)就就一直穩(wěn)健健地發(fā)展。至今，它它已擁有超超過(guò)5000家的顧客客，這些顧顧客遍及全全球，并在在陳述可測(cè)測(cè)量的企業(yè)業(yè)改良觀點(diǎn)點(diǎn)方面享有有較高的聲聲譽(yù)。文章二 ERPP, Pllug aand PPlay , CFO Euroope , Juune 11999, Jannet KKersnnar aand M

24、Matthhew MMay資料來(lái)源：”ERP，即即插即用”，”歐洲財(cái)務(wù)務(wù)經(jīng)理”，19999年6月月，作者：Janeet Keersnaar 和 Matttheww MayyMany largge Euuropeean ccompaaniess havve allreaddy emmbracced EERP ssysteems, or aare aaboutt to do sso. IItalyys PPirellli iis ammong themm. WWe sttarteed immplemmentaationn off a SSAP RR/3 ssysteem iin Jaanuarry

25、 19994 aand iit wiill bbe coompleeted by tthe eend oof thhis yyear, whiich iis onn tarrget, saays EEnricco Paarazzzini, dirrectoor off admminisstrattion plannningg andd conntroll of the tyree andd cabble ccompaany, whicch haad 19998 rrevennues of 110.7 trilllionn lirre (EE5.5 billlion). Thhatss quii

26、te aa lonng peeriodd by induustryy staandarrds-aaccorrdingg to Metaa Grooup, a teechnoologyy ressearcch fiirm, the averrage timee it takees too impplemeent aan ERRP syystemm in Euroope iis arroundd 23 montths.許多歐洲大大公司已經(jīng)經(jīng)擁有ERRP系統(tǒng)，或或正準(zhǔn)備這這么做。意意大利Piirellli公司就就是其中的的一個(gè)?！蔽覀円言谠?9944年1月開開始實(shí)施SSAP的RR/3系統(tǒng)統(tǒng)，并且將將

27、在19998年年末末完工，這這是我們的的目標(biāo)” 輪胎和和纜車公司司的行政計(jì)計(jì)劃控制董董事如是說(shuō)說(shuō)，些公公司19998年收入入是10.7萬(wàn)億里里拉（E55.5十億億）。以工工業(yè)的標(biāo)準(zhǔn)準(zhǔn)來(lái)衡量，這這是一段非非常漫長(zhǎng)的的過(guò)程，根根據(jù)Metta集團(tuán) -一個(gè)個(gè)技術(shù)研究究公司，它它在歐洲實(shí)實(shí)施ERPP系統(tǒng)的平平均時(shí)間是是23個(gè)月月。Parazzzinii ackknowlledgees thhat ooverccominng innternnal rresisstancce too repplaciing PPirellliss cusstom busiinesss sofftwarre toook tt

28、ime. Itt wass verry diifficcult at tthe bbeginnningg, hhe reecallls, .bbut bby 19996, we nno loongerr hadd to convvincee peoople insiide tthe ooperaationn. Thhey wwere askiing ffor EERP, and thenn we founnd itt eassy. The firmm hass alrreadyy impplemeentedd R/33s ffinannce, costt acccountting, matte

29、riaal maanageementt, seervicce diistriibutiion aand aassett mannagemment moduules, andd is currrentlly woorkinng onn thee prooducttion oness. (.)Parazzzinii承認(rèn)在克克服用R33替代原來(lái)來(lái)商業(yè)軟件件的內(nèi)部抵抵制上花費(fèi)費(fèi)了時(shí)間。”開始非困困難,”,他回憶憶說(shuō)，”但直至11996年年，我們就就再也不必必使人們信信服內(nèi)部的的運(yùn)作。他他們開始要要求ERPP,并且我我們發(fā)現(xiàn)非非常容易?！惫疽呀?jīng)經(jīng)應(yīng)用了RR/3的財(cái)財(cái)務(wù)、成本本會(huì)計(jì)、材材料管理、服務(wù)分配

30、配和資產(chǎn)管管理模塊，現(xiàn)現(xiàn)在的工作作運(yùn)行在SSAP上”。SAP packkagess, coome wwith an iincreediblle nuumberr of optiions and you havee to evalluatee thee commbinaationns, notees Daavid Garrrett, a cconsuultannt wiith KKPMG. Doiing sso diidntt tirre Piirellli. PParazzzinii sayys thhat tthe ccompaany ppickeed SAAPs R/3 systtem f

31、for tthreee reaasonss : tthe ffact thatt it was relaativeely nnew aat thhe tiime ; itss abiilityy to inteegratte otther appllicattionss efffectiivelyy ; aand SSAPss abiilityy to offeer suupporrt inn alll of the 16 ccounttriess in whicch thhe Ittaliaan fiirm ooperaates. Parrazziini aacknoowleddges th

32、att R/33 is a paarticcularrly rigiid pproduuct tthat cant bee taiiloreed eaasilyy, buut nootes thatt Pirrellii hass deaalt wwith thiss by provvidinng sttaff withh inttensee traaininng inn itss usee. Thhe coompanny allso ddecidded tto swwitchh froom vaariouus haardwaare pplatfformss to usinng Heewlet

33、tt-Paackarrd haardwaar annd Unnix. Davidd Garrrettt,KPMMG公司的的一個(gè)顧問(wèn)問(wèn)說(shuō)，“SAP軟軟件包,有有多得不可可置信的選選項(xiàng)，你不不得不去評(píng)評(píng)價(jià)它們的的組合，” 。 DDavidd Garrrettt說(shuō)， 這這樣做不是是整理PIIRELLLI公司。Paraazzinni說(shuō)公司司選擇R/3系統(tǒng)有有三個(gè)原因因：一、事事實(shí)上SAAP在當(dāng)時(shí)時(shí)是最新的的；二、它它能和其他他的應(yīng)用軟軟件有效集集成；三、SAP有有能力在116個(gè)國(guó)家家包括意大大利運(yùn)營(yíng)的的公司提供供支持。PParazzzinii承認(rèn)SAAP是一個(gè)個(gè)不容易適適應(yīng)的非常?！变撔浴钡漠a(chǎn)品，但但

34、是他同時(shí)時(shí)表明公司司已通過(guò)培培訓(xùn)職員如如何使用該該系統(tǒng)來(lái)解解決這個(gè)問(wèn)問(wèn)題。公司司也決定從從不同的硬硬件平臺(tái)轉(zhuǎn)轉(zhuǎn)到使用HHEWLEETT-PPACKAARD硬件件和UNIIX上。Typiccallyy, thhe exxpensse off buyying ERP softtwaree andd harrdwarre iss onlly a smalll paart oof thhe ovveralll coost oof a projject. As soonn as the go buttton is hhit, CFOss cann exppect to ssign off fat che

35、qques for everrythiing ffrom conssultiing wwork to ttrainning feess. AAboutt 60% of the costt wass onn immplemmentaationn andd 40% on softtwaree, ssays Pireellis Paarazzzini, whoose pprojeect iis esstimaated by TThe RROI RReporrt, aan inndusttry nnewslletteer, tto haave rrequiired a tootal inveestme

36、ent oof 988 billlionn lirre. (.)典型的ERRP軟件和和硬件費(fèi)用用的成本只只是全部項(xiàng)項(xiàng)目成本的的很小的一一部分。一一旦開始運(yùn)運(yùn)作，財(cái)務(wù)務(wù)總監(jiān)希望望能停止大大量的因培培訓(xùn)而支付付的費(fèi)用?！?0的的成本是實(shí)實(shí)施費(fèi)，440是軟軟件件費(fèi)”PIREELLI公公司的PAARAZZZINI說(shuō)說(shuō)，他的項(xiàng)項(xiàng)目被ROOI報(bào)告（一一個(gè)工業(yè)通通訊刊物）估估計(jì)，總額額需要投入入980億億里拉。A commpanyy shoould moulld itts owwn prrocessses in rrespoonse to tthe ssoftwware. Wee succceedded i

37、in thhat, overrall, we keptt mosst off thee staandarrd soolutiion, sayys Paarazzzini, thoough he aadmitts Piirellli occcasiionallly ttweakked iit too fitt loccal nneedss. (.)一個(gè)公司必必須制作它它自己的流流程來(lái)響應(yīng)應(yīng)軟件?！蔽覀?nèi)婷娴爻晒α肆?，我們保保留了大部部分的?biāo)準(zhǔn)準(zhǔn)解方案”PARAAZZINNI說(shuō)，雖雖然他承認(rèn)認(rèn)PIREELLI公公司偶爾也也改變標(biāo)準(zhǔn)準(zhǔn)方案去適適應(yīng)本地需需要。Many seniior eexecuu

38、tivees coontinnue tto trreat ERP impllemenntatiions as IIT prrojeccts. Theyy faiil too unddersttand thatt ERPP rollloutts flly inn thee facce off thee manntra of ddecenntrallisattion thatt wass poppularr in the 19800s, nnot lleastt beccausee modduless oftten ccut aacrosss trradittionaal deeparttment

39、tal lliness, reequirring job desccripttionss to be rrewriittenn andd forrcingg mannagerrs hooardiing ddata to ssharee it. Andd theey unndereestimmate the inteernall ressistaance to cchangge thhis ccan iinspiire.許多高級(jí)行行政人員依依然將ERRP實(shí)施看看成是ITT項(xiàng)目，他他們不能理理解ERPP的出現(xiàn)與與20世紀(jì)紀(jì)80年代代流行的分分權(quán)完全相相反，并不不因?yàn)槟K塊縮短了傳傳統(tǒng)的部門門流程，

40、而而是ERPP需要重新新明確工作作細(xì)則并使使儲(chǔ)存資料料經(jīng)理不得得不共享。他們認(rèn)為為內(nèi)部抵制制的改變可可以起到激激勵(lì)的作用用。At Piirellli, ssuppoort ffrom the comppanys CEEO, MMarcoo Trooncheetti Provvera, andd othher ttop mmanaggers inclludinng thhe CFFO, CCarloo Buoora, was esseentiaal inn driivingg thee proojectt forrwardd. TThe kkey rreasoon foor whhat wwe

41、seee ass succcesss is commmitmeent ffrom top manaagemeent.andd thee opiinionn leaaderss insside the comppany, saays PParazzzinii.在PIRLLLI公司司，最高執(zhí)執(zhí)行官，MMarcoo Trooncheetti Provvera和和其他高級(jí)級(jí)管理人員員包括財(cái)務(wù)務(wù)總監(jiān)，CCARLOO BUOORA,認(rèn)認(rèn)為推進(jìn)項(xiàng)項(xiàng)目是必要要的”我們認(rèn)為為成功最關(guān)關(guān)鍵原因是是 高層管管理人員的的承諾和公司司領(lǐng)導(dǎo)的觀觀點(diǎn)”PARAAZZINNI說(shuō)文章三SAP raappedd by anall

42、ystss, Compputinng, UK, MMay 66, 19999“SAP被被分析家們們斥責(zé)”，”計(jì)算”，英國(guó)，11999年年5月6日日。SAP iis bllockiing rrivalls frrom ccreatting prodductss thaat coompette wiith iits oown ddata wareehoussing prodduct, sayy somme inndusttry aanalyysts.一些工業(yè)分分析家說(shuō)，SAP阻礙競(jìng)爭(zhēng)對(duì)手生產(chǎn)與SAP數(shù)據(jù)倉(cāng)庫(kù)產(chǎn)品競(jìng)爭(zhēng)的產(chǎn)品。The aanalyysts say SAP has failled tto

43、 siimpliify aan exxtremmely compplex appllicattion proggram inteerfacce (AAPI) withhin iits fflagsship R/3 enteerpriise rresouurce plannningg sofftwarre. TThe iinterrfacee makkes iit veery ddiffiicultt forr rivval ccompaaniess to writte daata wwarehhousee prooductts thhat ccan eextraact ddata fromm

44、R/33. Evven iif otther venddors can overrcomee thee diffficuulty, SAPP willl offten refuuse tto ceertiffy orr appprovee theeir ssoftwware for use withh R/33.分析家們說(shuō)說(shuō)SAP未未能簡(jiǎn)化在在它的R/3企業(yè)資資源計(jì)劃軟軟件中復(fù)雜雜的應(yīng)用程程序界面。這些界面面使得競(jìng)爭(zhēng)爭(zhēng)對(duì)手很難難寫數(shù)據(jù)倉(cāng)倉(cāng)庫(kù)產(chǎn)品來(lái)來(lái)榨取R/3的資料料。既使其其他的賣主主能克服困困難，SAAP也拒絕絕保證或贊贊成他們的的軟件與RR/3一起起使用。Otherr parrts oof

45、 thhe APPI foor R/3 haave bbeen simpplifiied iin thhe laast tthreee yeaars. SAP has alsoo devvelopped aan APPI whhich alloows ddata fromm rivval EERP ssysteems tto bee expporteed too SAPPs ddata wareehousse sooftwaare BBusinness Infoormattion Wareehousse (BBW).在最近的三三年其他部部分的應(yīng)用用程序界面面已經(jīng)簡(jiǎn)化化。SAPP已經(jīng)開發(fā)發(fā)了AP

46、II，它允許許數(shù)據(jù)從競(jìng)競(jìng)爭(zhēng)對(duì)手的的ERP系系統(tǒng)輸出過(guò)過(guò)入SAPP的數(shù)據(jù)倉(cāng)倉(cāng)庫(kù)”商業(yè)信息息庫(kù)”By reefusiing tto oppen tthe wwholee of its plattformm, SAAP iss efffectiivelyy locckingg R/33 useers iinto a SAAP ennviroonmennt, aaccorrdingg to Mikee Thoompsoon, rreseaarch manaager at aanalyyst BButleer Grroup. IIts obviious why SAP is ddoingg thiis.

47、 IIts becaause it wwantss peoople to uuse iits oown ttoolss andd locck ussers intoo SAPP, hhe saaid.因?yàn)榫芙^開開放所有的的平臺(tái)，SSAP有效效地鎖定了了R/3的的用戶在SSAP的環(huán)環(huán)境中。依依據(jù)MIKKE THHOMPSSON ，“非常顯而易見(jiàn)為什么SAP這么做，因?yàn)樗肴藗兪褂盟约旱墓ぞ吆玩i定用戶于SAP中”R/3 uuserss aree beiing aaffeccted by tthe sstrattegy. SAPs appproaach lleadss to lesss chooice and highher iimpleementtatioon