外貿(mào)跟蹤客戶(hù)

1、分析下原因,一般情況下我會(huì)再寫(xiě)封追蹤信給他:Hopeyouarefine,myfriend.ItisregretthatIhaventreceiveanyinformationfromyourside.MayIhaveyourideaaboutouroffer?Wewilltrytosatisfyyouuponreceiptofyourreply.Aswedontwanttolostagoodcustomerlikeyou!Ifthereisanythingwecandoforyou,weshallbemorethanpleasedtodoso.Hopewecanbuildgoodcooper

2、ationwithyour.如果客人還沒(méi)有回信,一周后再問(wèn)客人不回信的真實(shí)原因.（一般情況,70%的客人會(huì)告訴你他的原因）Gladtocontactyouagain!Haveyoukindlycheckmyoffer?Hopetheyareworkableforyourmarket!Sorrythatwestilldontreceiveanyinformationfromyou.Iwouldapprreciateforyouranycommentaboutouroffer,includingprice,quality,sercive.Nomatterifitispositiveanswer,I

3、tisgreathelpforustomeetyourrequirement.Waitingforyourfavorablereplysoon!之后的日子里,可以嘗試新產(chǎn)品的報(bào)價(jià),刺激下客人的神經(jīng).我通常是這樣寫(xiě)的：Goodday!Myquotationofdigitalphotoframeyoumighthavereceivedandconsiderated.couldyoukindlyadviseyourcommentsatyourearlierconvenience?Iftheproductsisnotyourareexpecting,plsadvisemeyourdetailsrequ

4、irement,Iwillre-offerasap.Iamofserviceatanytime!但是，不同的客人，我會(huì)變換著寫(xiě)郵件，讓客人知道我們公司，產(chǎn)品的存在我不會(huì)把客人纏得太緊，約十來(lái)天給他一封郵件我通常這樣回復(fù)的：Dear*,Wishyouhaveaniceday!MayIaskwhetheryouhavereceivedmyquotation?NowIamsendingitagain,ifyouhaveanyotherideas.Pleasefeelfreetocontactme.Wewilldomuchbetterifyoucangiveanyadvicestous.Iamwait

5、ingforyourreplyASAP.BestregardsWennie但是，想成功可不是容易的事情DearsirHaveyoureceivedourquotationof.,ifyouhaveanyfurtherquestion,pleasedonthesitatetocontactus.Wearewaitingforyoucommentaboutourquotation.Wehopethatwecanestablishagoodbusinessrelationshipwithyouinthenearestfuture.Yourpromptreplywillbeappreciate.回復(fù)A

6、：直接去函敦促Dearxxx,Wisheverythingwellwithyouandyouresteemedcompany!WeareinreceiptofyourletterdatedAug10,andasrequestedwasexpressedyou3cataloguesforourrefrigerationgoods.Wehopetheywillreachyouinduecourseandwillhelpyouinmakingyourselection.Wishwewillpromotebusinessaswellasfriendship!Bestwishes!Kevin回復(fù)B：先寫(xiě)

7、郵件問(wèn)清情況。本人覺(jué)得先寫(xiě)郵件問(wèn)清情況，簡(jiǎn)單的詢(xún)問(wèn)，如HAVEYOURECEIVEDMYP/I,ISTHEREANYQUESTIONORPROBLEMWITHYOU?再問(wèn)何時(shí)開(kāi)L/C或匯訂金過(guò)來(lái)如客戶(hù)沒(méi)回復(fù)，那你應(yīng)該(很有必要)打個(gè)電話過(guò)去問(wèn)清情況。是價(jià)格問(wèn)題還是臨時(shí)發(fā)生改變?客戶(hù)是中間商，還在等最終客戶(hù)的確認(rèn)？還是其它問(wèn)題？然后根據(jù)情況做一些措施看能否挽回這一張訂單。DearSir,Goodmorning!Hopeyouhavegotawonderfulweekend!Forseveraldaysnonewsfromyou,myfriend.NowIamwritingforreminding

8、youaboutourofferforitemof*dated*accordingtoyourrelativeinquiry.Haveyougot(orchecked)thepricesornot?(Youcanaddsomewordstointroduceyouradvantageofyourproductorsomethingelsetoattractthecustomer).Anycommentsbyreturnwillbemuchappreciated.Itwillbeourbigpleasureifwehaveopportunitiestobeonsevericeofyouinnearfuture.Lookingforwardtoyourpromptresponse,Thanksandbestregards,Kevin回復(fù)C：如果仍然沒(méi)有回音的話，可以在一、兩個(gè)月后再寫(xiě)一封信。DearSir,NowIamwritingforkeepingintouchwithyouforfurtherbusiness.Ifanynewinquiry,welcomehereandIwilltrymybesttosatisfyyouwellwithcomptetitivepricesasperyourrequest.Bytheway,howaboutyourorder