現(xiàn)代物流管理物流PPT英文版課件

大話物流小組個人作業(yè)演示演講人：馮占鑫、林歡歡、王露、樊明霞、武興娟、李偉大話物流小組個人作業(yè)演示演講人：馮占鑫、林歡歡、王露、樊明霞1ContentsMeasuringCustomeraccommodation1CustomerSatisfaction2SupplyChainInventoryDaysofSupply3TotalSupplyChainCost4Totalsupplychaincost5Benchmarking6ContentsMeasuringCustomerac21.MeasuringCustomerAccommodationPerfectOrdersTheperfectorderconceptwasintroducedinChapter3asanindicatorofanorganiza-tion'scommitmenttozero-defectlogistics.Therearesimplysomanythingsthatcangowrongwithanorder!1.MeasuringCustomerAccommodati3AbsolutePerformance

Mostbasicserviceandqualitymeasures,andevenperfectordermeasures,areaggre-gatedovermanyordersandoveraperiodoftime.

Thisfirm,andmanyothercompaniesseekingto

achievemaximumimpactinthemarket,monitorsabsoluteratesoffailureandsuccessaswellasthemoretypicalratioandpercentagemetrics.AbsolutePerformance42.CustomerSatisfaction

Theultimatejudgeofhowwellanorganizationaccommodatescustomerexpectationsandrequirementsisthecustomer.SupplyChainComprehensiveMetricsThecontemporaryfocusonoverallsupplychainperformanceandeffectivenessde-mandsmetricsthatprovideanintegratedperspective.2.CustomerSatisfaction5Cash-to-CashConversion

Thecash-to-cashconversionconceptwasintroducedinChapter1.'Itisameasureofanorganization'seffectiveuseofcash.Cash-to-cashcycletimeisnotsolelyimpactedbylogistics,althoughlogisticsisanimportantaspect.Cash-to-CashConversion63.SupplyChainInventoryDaysofSupply

Traditionalmeasuresofinventoryperformance,turnoveranddaysofsupply,focusonindividualfirms.DwellTimeDwelltimeisanothermetricreflectingoverallsupplychainperformanceinmanagingassets.On-ShelfIn-StockPercent3.SupplyChainInventoryDay7Ultimately,akeyobjectiveofallparticipantsinasupplychainistohaveproductsavailablewhenandwhereendcustomersarereadytobuy.Individualfirmmetricsre-latedtofillratesatdistributioncentersortoretailstoresprovidelittleassurancethatproductsareavailableforconsumerselectionwhenaconsumerisinastore.Ultimately,akeyobjectiveo84.TotalSupplyChainCostMuchofthediscussionofcostthusfarhasfocusedonanindividualfirm'slogisticscosts.Thereporttracked700itemsat650storesoperatedbysixchains.Themonth-longauditfo-cusedoneightcategoriesinthefrozenfood,dairy,andgrocerydepartments.4.TotalSupplyChainCostMuch9Facedwithout-of-stocks,shoppersdonotbuyalternativeitemsonthattrip34percentofthetime.Mostretailersrealizethatthemajorityofoutsresultfromgapsintheirownbusinesssys-tems,withdirectstoredeliveryvendorscontributingtotheproblem,accordingtothestudy.Facedwithout-of-stocks,shop105.TotalsupplychaincostToalCostRMSIPOQManuFactureDistributorsReatilers++++5.TotalsupplychaincostToal11SuppIyChainResponseTimeSCRTiscomputedastheamountoftimerequiredforafirmtorecognizeafundamentalshiftinmarketplacedemand,internalizethatfinding,replan,andadjustoutputtomeetthatdemand.SuppIyChainResponseTime126.Benchmarking6.Benchmarking13AdiscussionofbenchmarkingwasfirstintroducedinChapter17inrelationtologisticsprocessreengineering.Acriticalaspectofbenchmarkingisthechoiceofwhomtobenchmark.Manyfirmscompareperformanceofinternalbusinessunitsinvolvedinsimilar

operationsorlocatedindifferentregions.lnternalbenchmarking,however,provideslittleinformationconcerningperformancerelativetocompetition.Adiscussionofbenchmarkingw14Clicktoeditcompanyslogan.ThankYou!Clicktoeditcompanyslogan.15大話物流小組個人作業(yè)演示演講人：馮占鑫、林歡歡、王露、樊明霞、武興娟、李偉大話物流小組個人作業(yè)演示演講人：馮占鑫、林歡歡、王露、樊明霞16ContentsMeasuringCustomeraccommodation1CustomerSatisfaction2SupplyChainInventoryDaysofSupply3TotalSupplyChainCost4Totalsupplychaincost5Benchmarking6ContentsMeasuringCustomerac171.MeasuringCustomerAccommodationPerfectOrdersTheperfectorderconceptwasintroducedinChapter3asanindicatorofanorganiza-tion'scommitmenttozero-defectlogistics.Therearesimplysomanythingsthatcangowrongwithanorder!1.MeasuringCustomerAccommodati18AbsolutePerformance

Mostbasicserviceandqualitymeasures,andevenperfectordermeasures,areaggre-gatedovermanyordersandoveraperiodoftime.

Thisfirm,andmanyothercompaniesseekingto

achievemaximumimpactinthemarket,monitorsabsoluteratesoffailureandsuccessaswellasthemoretypicalratioandpercentagemetrics.AbsolutePerformance192.CustomerSatisfaction

Theultimatejudgeofhowwellanorganizationaccommodatescustomerexpectationsandrequirementsisthecustomer.SupplyChainComprehensiveMetricsThecontemporaryfocusonoverallsupplychainperformanceandeffectivenessde-mandsmetricsthatprovideanintegratedperspective.2.CustomerSatisfaction20Cash-to-CashConversion

Thecash-to-cashconversionconceptwasintroducedinChapter1.'Itisameasureofanorganization'seffectiveuseofcash.Cash-to-cashcycletimeisnotsolelyimpactedbylogistics,althoughlogisticsisanimportantaspect.Cash-to-CashConversion213.SupplyChainInventoryDaysofSupply

Traditionalmeasuresofinventoryperformance,turnoveranddaysofsupply,focusonindividualfirms.DwellTimeDwelltimeisanothermetricreflectingoverallsupplychainperformanceinmanagingassets.On-ShelfIn-StockPercent3.SupplyChainInventoryDay22Ultimately,akeyobjectiveofallparticipantsinasupplychainistohaveproductsavailablewhenandwhereendcustomersarereadytobuy.Individualfirmmetricsre-latedtofillratesatdistributioncentersortoretailstoresprovidelittleassurancethatproductsareavailableforconsumerselectionwhenaconsumerisinastore.Ultimately,akeyobjectiveo234.TotalSupplyChainCostMuchofthediscussionofcostthusfarhasfocusedonanindividualfirm'slogisticscosts.Thereporttracked700itemsat650storesoperatedbysixchains.Themonth-longauditfo-cusedoneightcategoriesinthefrozenfood,dairy,andgrocerydepartments.4.TotalSupplyChainCostMuch24Facedwithout-of-stocks,shoppersdonotbuyalternativeitemsonthattrip34percentofthetime.Mostretailersrealizethatthemajorityofoutsresultfromgapsintheirownbusinesssys-tems,withdirectstoredeliveryvendorscontributingtotheproblem,accordingtothestudy.Facedwithout-of-stocks,shop255.TotalsupplychaincostToalCostRMSIPOQManuFactureDistributorsReatilers++++5.TotalsupplychaincostToal26SuppIyChainResponseTimeSCRTi