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Chapter6LogisticsInformationsystem物流信息系統(tǒng)Chapter6LogisticsInformati1LearningObjectivesTounderstandthefunctionsoflogistics
informationsystem(LIS);Tolearnaboutusageof
E-commerce/E-business電子商務(wù)Electronicdatainterchange(EDI)電子信息交換技術(shù)Bar-codingtechnologies條碼技術(shù)POS-PointOfSale銷售終端系統(tǒng)RFID電子標(biāo)簽、無線射頻識別
LearningObjectivesToundersta2PartI:
Logisticsinformationsystem
物流信息系統(tǒng)LISisefficienttomanagementwhiletheyaredeciding…Whereshouldthemostfrequentlyorderedpartsbelocatedinthewarehouse
客戶下訂單最多的零件應(yīng)放置的位置Howshouldinventorybedeployedtooptimizesales
庫存應(yīng)如何部署才有利于銷售Whichmotorcarriershouldbeselected
該選擇哪個承運人PartI:
Logisticsinformation3PartI:
Logisticsinformationsystem
物流信息系統(tǒng)Whatkindoflogisticinformationcanbefound?Logisticsinformationis…企業(yè)內(nèi)部:internallycoordinatedwithlogisticsdepartments<-->manufacturing<-->marketing<-->financial企業(yè)外部:Externally--Expandingtotheentiresupplychain
suppliers<-->manufacturers<-->distributors<-->customers(service)PartI:
Logisticsinformation4供應(yīng)商顧客制造商合同制造商以供應(yīng)商為導(dǎo)向的信息交換物流信息交換以客戶為導(dǎo)向信息交換銀行批發(fā)商/分銷商零售商虛擬制造商物流服務(wù)提供者退回產(chǎn)品財務(wù)計劃供應(yīng)商顧客制造商合同制造商以供應(yīng)商為導(dǎo)向的信息交換物流信52.Relatedinformation
supplies/demand(order)information訂單信息;customerservicerelatedinformation客戶服務(wù)信息;inventorylevels庫存信息;transportationinformation運輸信息
2.Relatedinformation6
3.DefiningtheLogisticsInformationSystem
7ComprehensionQuestionsHowisLISdefinedinthetext?WhatarethetheretypesofLIS?HowcanLISassistlogisticsoperations?Whatadvancedtechnologiesareespeciallymentionedthatcancaptureandcommunicatelogistics-relatedinformation?ComprehensionQuestionsHowis8ComprehensionQuestionsHowisLISdefinedinthetext?ComprehensionQuestionsHowis9LIS(LogisticsInformationSystem)AnLIScanbedefinedas:
“people,equipment,andprocedures”usedtogather,sort,analyze,evaluate,anddistributeneeded,timelyandaccurateinformationtodecisionmakers.(為決策者)收集、挑選、分析、評估、分配所需的及時、準(zhǔn)確的信息所使用的人、設(shè)備和程序。LIS(LogisticsInformationSys10ComprehensionQuestions2.WhatarethetheretypesofLIS?Operational操作層面Tactical戰(zhàn)術(shù)層面Strategic戰(zhàn)略層面ComprehensionQuestions2.What11inputDecisionmakinginputDecision12Figure11.1representstheLISandtheinteractionsbetweenitssubsystems.TheLIShasfourprimarycomponents:orderprocessingsystem(訂單處理系統(tǒng)),
businessresearchandintelligencesystem(BI,商業(yè)智能),
decisionsupportsystem(決策支持系統(tǒng),e.g.forecasting),Reportsandoutputssystem(報告輸出系統(tǒng)).
Figure11.1representstheLIS13知識鏈接
Businessintelligence(BI)BIistheabilityofanorganizationtocollect,maintain,andorganizeknowledge.BeerandDiapers啤酒與尿布的故事---asuccessfulexampleSometimeago,Wal-Martdecidedtocombinethedatafromitsloyaltycardsystemwiththatfromitspointofsalesystems.TheformerprovidedWal-Martwithdemographicdataaboutitscustomers,thelattertolditwhere,whenandwhatthosecustomersbought.Acorrelationbetweenthemwasfound!知識鏈接
Businessintelligence(14Onecorrelationstoodoutunexpectedly—Beerwastheproductmostoftensoldwithdiapers.Ontopofthat,thesepurchasesweremademainlyonFridayafternoonsbymenbetweentheagesof25and35.Onecorrelationstoodoutunex15BeerandDiapersThefacts…YoungAmericanmalesfrequentlyindulgeincarousingbehaviorwithfriendsonFridaynights.However,theyalsohavetheresponsibilitytotakecareofkids.Theymighthavetodrinkbeerathome.MostyoungAmericanmalesonlybuydiapersaftertheyhavefatheredoffspring.BeerandDiapersThefacts…16BeerandDiapersWhatdecisionwouldyoumakebasedonthefollowinginformationifyourwerethemanager?
Action:Afterseeingtheresultsofthedatamining,Wal-Martmovedthebeernexttothediapers.Beersaleswentup.BeerandDiapersWhatdecisi17ComprehensionQuestions2.HowcanLISassistlogisticsoperations?ComprehensionQuestions2.How18Someofthemorecommonlyimplementedsystemsareusedtosupporttransportationmanagement,warehousemanagement,andoperationsplanningandscheduling.
有些更常見的系統(tǒng)被用于交通和倉儲的管理以及各種業(yè)務(wù)的計劃和調(diào)度。Someofthemorecommonlyi19ComprehensionQuestions3.Whatadvancedtechnologiesareespeciallymentionedthatcancaptureandcommunicatelogistics-relatedinformation?ComprehensionQuestions20Advancedtechnologiesareusedforcapturingandcommunicatinglogistics-relateddata,suchasbar-coding,electronicdatainterchange(EDI)and,morerecently,radiofrequencyidentification(RFID).
條碼、電子信息交換、以及最近出現(xiàn)的射頻識別等先進技術(shù)被用來捕捉與物流有關(guān)的信息并用來進行物流信息交換。Advancedtechnologiesareu21PartII:InformationtechnologiesandtoolsInternetE-CommerceandE-BusinessEDIPOSBarcodeRFIDPartII:Informationtechnolog221.E-Commerceand
E-BusinessWhatisE-commerceandE-business?What’sthedifferencebetweenthesetwoconcepts?WhatbenefitscanECandEBoffer?
1.E-Commerceand
E-Business23E-commerceisdescribedasamethodofbuyingandsellingproductsandserviceelectronically.以電子方式進行買賣的過程。E-business:e-businessismorethanjuste-commercewithamorestrategicfocus.上升到戰(zhàn)略的層面。---E-businessisnotonlyjustaboutbuyingandselling,butalsoservicingcustomersandcollaboratingwithbusinesspartners.E-commerceisdescribedasam24BenefitsWhencomparingwithtraditionaltransactionways…Cutcostandtransactiontime
節(jié)省成本和交易時間Promoteandsellproductaroundtheworld,aroundtheclock
隨時隨地商品交易Competegloballyagainstcompaniesofallsizes
無論規(guī)模大小,都可以進行全球競爭(TAOBAO)Streamlineexternalsupplychainmanagement簡化整條供應(yīng)鏈的管理BenefitsWhencomparingwitht252.EDIelectronicdatainterchange
電子數(shù)據(jù)交換
Traditionalwaystoexchangedata:
MailingandfaxingWhatisthedefinitionofEDI?anewwayforcompaniestotransmitbusinessdocumentelectronicallyinstandardizedelectronicforms企業(yè)將商業(yè)文件以標(biāo)準(zhǔn)化的電子文件進行傳輸?shù)囊环N方式ThebasisofEDI---StandardUN/EDIFACT
2.EDIelectronicdatainterch26手工環(huán)境下貿(mào)易單證的傳遞過程發(fā)送方企業(yè)
單證數(shù)據(jù)紙面單證紙面單證單證數(shù)據(jù)發(fā)送方數(shù)據(jù)庫接收方數(shù)據(jù)庫傳真機郵局錄入打印機PrintingMailingFaxingDataPaper-baseddocumentsInputsDatabaseDatabase手工環(huán)境下貿(mào)易單證的傳遞過程發(fā)送方企業(yè)單證數(shù)據(jù)紙面單證紙面27EDI條件下貿(mào)易單證傳遞方式發(fā)送方企業(yè)
接收方企業(yè)
發(fā)送方數(shù)據(jù)庫單證數(shù)據(jù)WAN或InternetEDI軟件EDI軟件接收方數(shù)據(jù)庫標(biāo)準(zhǔn)EDI報文標(biāo)準(zhǔn)EDI報文DatabaseDataEDIsoftwareTranslatedintostandardizedformatEDIsoftwareDatabaseEDIcanonlyworkifallthecompaniesinvolvedareusingthesamemethodsandthedocumentsusedbybothpartiesareinthesameformat!PAPERLESS無紙化EDI條件下貿(mào)易單證傳遞方式發(fā)送方企業(yè)接收方企業(yè)發(fā)送方數(shù)28SupplementaryreadingElectronicdatainterchangeinthePortofHamburgEDI應(yīng)用于漢堡港ExplainthemeaningofthepicturetakenfromDakosy’sbrochure.DescribetheserviceDakosy’sEDIsystemoffers.Describethebenefitsifoffers.reducingthetime…faster…
speedandcostsaving!SupplementaryreadingElectroni29BenefitsofEDIReductionindocumentpreparationandprocessingtimeIncreasedbillingaccuracyLesscostDataintegrity
amorestream-linedbusinessprocessBenefitsofEDIReductionind303.Bar-coding條形碼技術(shù)Whatisabar-code?Inwhatformatdoesabar-codeusuallyappear?
Howtoreadtheinformationhiddeninabarcode?3.Bar-coding條形碼技術(shù)Whatisab31WhatisaBar-code?
Abar-codeisamachine-readablerepresentationofinformationinavisualformatonasurface.條碼是印在商品表面上的一組可見的、可用機器識別的、代表商品信息的符號。WhatisaBar-code?Abar-code32Originallybar-codesstoreddatainthewidthsandspacingsofprintedparallellines,buttodaytheyalsocomeinpatternsofdots,concentriccircles,andhiddeninimages.(linearcode)
最初,條碼將數(shù)據(jù)儲存在一組平行的,由條和空組成的直線上。今天,條碼會以原點,同心圓形式出現(xiàn),甚至?xí)[藏在圖像里?!璴edtothedevelopmentofmatrixcodes(atypeof2Dbar-code)whichdonotconsistofbarsbutratheragridofsquarecells.
人們開發(fā)了矩陣條形碼(二維條碼),不用線條來儲存,而是由方格子組成。Stackedbar-codesareacomprisebetween2Dandlinearcodes.
堆積式條碼是一維碼和二維碼的折中。Originallybar-codesstoredda33WhatisaBar-code?
Bar-codescanbereadbyopticalscannerscalledbar-codereadersorscannedfromanimagebyspecialsoftware.
條碼可以用光學(xué)掃描器(條碼掃描儀)進行識別,或者可以用特殊軟件從一個圖像中掃描出來。WhatisaBar-code?Bar-codes34UsagesofBar-coding
條碼的用途keepingtrackofthelargenumberofitemsinastore
追蹤貨物reducinginstancesofshoplifting減少入店盜竊現(xiàn)象keepingtrackoftheirrentalcars追蹤出租車輛keepingtrackofpassengerluggage,reducingthechanceofloss.追蹤乘客行李,減少丟失trackinginsects‘matinghabits跟蹤昆蟲的習(xí)性trackingmovementofnuclearwaste跟蹤核肥料去向coordinatingfashionshows協(xié)助模特表演producingportraits制作肖像UsagesofBar-coding條碼的用途k354.RFIDVideoQuestion:1.WhatisRFIDusedfor?2.Whatdothefourlettersrepresent?3.WhichfieldsRFIDhasappliedtodiditmention?4.RFID364.RFIDRadioFrequencyIdentification無線射頻識別技術(shù)/電子標(biāo)簽VideoQuestion:1.WhatisRFIDusedfor?Identifying,trackingandmanagingeverything2.WhichfieldsRFIDhasbeenappliedtodiditmention?Loadingdockdoors卸貨區(qū)門HandheldcomputersLifttrucksConveyorbeltsSecurity(IDbadge)4.RFIDRadioFrequencyIdenti374.RFIDRadioFrequencyIdentification
無線射頻識別技術(shù)/電子標(biāo)簽istheuseofawirelessnon-contact(非接觸性的)systemthatuses
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