Hankbook公司員工手冊

1.歡迎信WelcomeLetter親愛的同事：歡迎您加入****酒店！酒店集團是全球最大型的酒店公司之一，***，而且這個數(shù)字還在保持不斷地增長。我們的目的就是要使每一位客人，不管他是來自海外或國內(nèi)，都留戀往返，只有這樣我們的信譽和事業(yè)才能與日俱增，我們追崇盡可能最高的水準。這樣就需要有大家必須遵守的酒店店規(guī)，這本《員工手冊》可以幫助你了解，在這里你應該做什么，不應該做什么。當然，在您有任何疑問時，您所屬的部門經(jīng)理及人力資源部會盡力解答您的我們酒店可以在快速發(fā)展的酒店業(yè)中提供令你振奮的機會，要想前程似錦還須你自己努力。我們將盡力通過培訓，保證你在工作上得以提高和發(fā)展。每年有眾多的志愿者前來報考我們酒店，而你是被選中的極少數(shù)人之一，你應該為此感到驕傲。酒店管理當局希望你前途無量，同時預祝你在此度過快樂時光。再一次地歡迎你加入我們的家庭！Welcometo***Hotel!joinedthechaininChinaaswellastheworld.***Itisourtomakeguests’stayamemorabletheyoverseaslocal,asonlyreputationgrowandbusinessincreaseWeforthehighestpossibleachievethisstandarditisnecessarythatandregulationsbefollowedbyThisbookletisdesignedtogiveyoutheinformationtoontodonottothereisasloaskyourdeparmentorHRdepartment.WetryhelpAslorememberto“scan”thehotelNoticeBoard,informationisonityouuptodateandreadyOurhotelcanyouexcitingthefastestgrowinguptoyoutothischancestriveaprosperousWedotoensureyoudevelopandgrowwithinyourjob,bythepossibletraining.Numerouspeopleapplyannuallytoinourhotel,youareoneofthethatselected.canbeproudofchosentojointhisteam.ThemanagementyouabrightfutureandthatyourtimewithusbeahappyandsuccessfulOncewelcometotheteam.2.我們的遠景目標What’sourVision?成為股東的最佳投資becometheinvestmentitsShareholders1為顧客提供最好服務theserviceforitsCustomers成為員工的最佳雇主betheemployerforits3.你和集團Connectingtotheof***(introductionofmanagementgroup)4.你了解我們的酒店嗎?Doknowabouthotel?4.1Introductionourhotel重慶協(xié)信錦江酒店甲級寫字樓為一體的城市綜合體項目。該項目由商業(yè)裙樓與三棟塔樓組成，其中B棟塔樓為重慶協(xié)信錦江五星級精品商務酒店，建筑面積約26879平方米，另兩棟塔樓分別為酒店式公寓，建筑面積約24286平方米，甲級寫字樓，建筑面積約40758擁有286身中心等一應俱全的五星級精品商務酒店，是現(xiàn)代商務、會議、旅游下榻及會客的理想之所。TheChongqingJinJiangSincereHotellocatedintheCentralBusinessJiangBeiChongqing.ThehotelistheSincerewhichincludesshoppingmall,apartmentTheSincereintegratedprojectcontainbuildings,thetotalconstructionofhotelbuilding26879squaremeters,apartmentbuildingis24286squaremeterstheOfficetoweris40758squaremeters.Thehotelfloors,totallyroomscontainshalls,Chineselobbyhealth4.2酒店的業(yè)主Ownersintroduction重慶置尚房地產(chǎn)開發(fā)有限公司始立于2005年6力于城市綜合體的開發(fā)、運營、管理，從人本價值和資產(chǎn)價值的雙向視角，以“高精專、成精品”的品牌觀念為依托，立足重慶，接軌世界，努力成為頗具規(guī)模和影響力的高附加值的新型房地產(chǎn)開發(fā)管理企業(yè)。公司實行專業(yè)化、標準化的科學管理，堅持精簡高效的運行機制，建立了特色鮮明、富有活力的企業(yè)文化，聚集了一批具有實際經(jīng)驗和真才實學、敬業(yè)協(xié)作、踏實肯干的優(yōu)秀專業(yè)人才，在獨具魅力的管理團隊的領導下，公司正不斷的超越自我、領先同儕。ChongqingZhishangEstateDevelopmentwasinJune2005,whichaholdingcompanybyChongqingThemainworksareestatedevelopment,management.onChongqingintegrateswiththeworldmarket.Thecompanyprofessionalandstandardizemanagementmethod.alwaysinsistsonefficiencyandmakesitsowncharacteristic,fullvitalityculture.Itattractsthemanagementprofessionalleadingteam,ChongqingZhishangEstateDevelopmentbeyondandbecometheofrealestate5.聘用條款term5.1聘用Employment***酒店是公正的雇主。凡符合條件的應聘者，不論種族，膚色，性別，宗教信仰，年齡及國籍，均會被考慮。招聘員工的途徑主要是通過廣告，向?qū)W校和社會公開招補空缺。在同意聘用時，雇傭雙方將簽署具有聘，我們會優(yōu)先考慮內(nèi)部員工的提升和調(diào)職來填法律效力的正式合同。2***hotelisanequalopportunitysuitablecandidatesbeforemploymentregardlessrace,religion,ageororigin.associatesarenormallyrecruitedthroughadvertisements,publicemploymentschools.Internalassociatesalwaysbegiventheprioritytransferorpromotiontofillinthepositionbeforecandidateconsidered.Uponagreementemployment,bothsignacontract,whichcarrieslegal5.2體格檢查Medicalexamination1)在被正式聘用以前，請你務必到酒店指定的防疫站接受體檢，體檢費用由你先墊付，如果你順利通過試用期，我們會為你報銷體檢費用。身體健康是從事酒店業(yè)的前提，只有體檢合格的人員才會被我們聘用。Priortocommencementemployment,youtoundergoathoroughmedicalexaminationconductedbyNingboEpidemicPreventionThephysicalexaminationwillbebyyourselffirst.canbereimbursedyoutheprobationperiod.Healthisthemostimportantthingenteringintoonlyforhastheexaminationjoin2)同。requiredtoanannualmedicalexaminationtocomplygovernmentregulations.TheHotelforthisphysicalexamination.Shouldanassociatebemedicallyawillbetransferredtoposition,ormaybesuspendedpendingmedicaltreatmentorthewiththehotelmaybediscontinued.5.3人事記錄Personnelrecord1)損失。arerequiredtosuchdocumentscertificatesinformationasrequiredthehotelcommencingemployment.Shouldtherebeanychangesinpersonalparticulars,aretotheHumanDepartmentwithinaperiodof7toupdatepersonalrecords.Wedontthatofthefailureforreportingpersonalinformation,benefitsbeaffected2)酒店會為你建立人事檔案。Personnelareupyou.3)你的人事資料都將按規(guī)定存入酒店員工檔案直到雇用的最后一天。Allassociateremaininhis/herHotelfilethelastdayofemployment.4)你不允許查看你自己的人事檔案。toyourownRecords.5.4聘用合同Employmentcontract合同會注明聘用期限，合同期滿時自動失效。receiveandsignemploymentwehaveconfirmedforyourrecruitment,whichcovercomprehensivetermsandconditionsofemploymentwiththehotel.Thecontractperiodbe3specifiedintheemploymentcontractandbeinvaliduponitsexpiration.1)料、資料后根據(jù)需要方可發(fā)放錄用信函。HumanResourcesDepartmentresponsiblefortheofassociates’information,investigatingassociatebackgroundThebeiftheinformationisconfirmedtobetrue.2)對于酒店正式錄用的員工，必須簽訂書面的勞動合同及崗位說明書。Associateswhohaveformallyhavetoanemploymentcontractandpositiondescription.5.5酒店制服Hotel1)員工工作時須穿著酒店制服，著裝整齊并佩帶名牌。員工個人制服要經(jīng)常換洗，如有破洞應及時修補，員工因疏忽丟失或損壞制服而引起的費用，由員工自負。HoteluniformsmustbeproperlyyournamewhileistheresponsibilityoftheassociatetochangecleaningandformendingTheofalosttornduetocarelessnesswillbetothe2)除酒店批準外，所有員工下班后須將制服返還制服房或鎖在更衣柜里，禁止員工在酒店外穿戴任何一部分的制服。AlluniformsmustbereturnedtotheinsidetheNothebeorwornoutsidethewithouthotel'sauthorization.3)當員工離職時，所有制服須返還制服房。Uponterminationofemploymentvacation),uniformsmustbetotheRoom.Failuretomayresultwithholding5.6名牌1)名牌是酒店制服的一部分，因此所有員工在上班時必須佩帶。名牌丟失或損壞，須立即報告人力資源部補發(fā)新名牌，相應費用按成本價由員工自負。AllwithanameaoftheassociateuniformsandmustbecorrectlywhileonLossordamageofthenametagmustbereportedtheHumanResourcesDepartmentimmediatelyforreplacement.Theassociatewillbechargedaccordingthereplacement.2)當員工離職時，名牌須立即返還人力資源部。Uponterminationservice,thenametagmustbereturnedtheHumanResourcesDepartment.5.7酒店員工證identificationcard1)你一旦被錄用，我們會發(fā)給你一張員工證。你在員工通道出入酒店或倒班宿舍時，請主動出示此證以方便酒店保安人員或宿舍管理員檢查。保安人員或宿舍管理員有權(quán)阻止不出示員工證的員工進入酒店或宿舍。bewithaIDcarduponjoiningtheandassociateshowyourIDcardtotheSecurityinspectionintothehotelbyassociateentranceortheassociateSecurityOfficersandassociatedormitoryattendanthasauthorityrefuseyoutoentryifyoudonttothecardtothem.2)酒店員工證如有遺失，你必須立即報告人力資源部申請補辦，我們按成本價向你收取補辦新證的費用。4LosshotelIDcardsmustbetotheHumanResourcesDepartmentimmediatelyforreplacement.bechargedaccordingtotheforreplacement.3)當你被調(diào)職或提升，須將酒店員工證交回人力資源部更新。Uponchangeofsuchastransferpromotion,mustsubmitIDcardtotheHumanResources4)你離職時須將員工證交還人力資源部。Uponterminationservice,thehotelIDcardmustbetotheHumanDepartment.5.8入職培訓Hotelorientationtraining為了讓你盡快熟悉工作及環(huán)境，在上崗前人力資源部會安排你參加入職培訓。入職培訓主要是使員工熟悉酒店的管理，顧客服務概念，聘用條款，酒店規(guī)章制度，培訓及發(fā)展機會。musthaveanorientationtrainingwhichbytheHumanResourcesDepartmentbeforeareondutyofficiallyastofamiliarizeyouwithhotel'smanagement,customerservicephilosophies,termsemployment,andregulations,trainingandopportunities.入職培訓完后，人力資源部將組織考試，考試的結(jié)果將作為你試用期評估的一部分。OrientationHumanResourcesorganizeatest.Theresultofthistestbeaevaluation5.9試用期Probationperiod1）月。試用期最長不超過6個月。AssociatesrequiredtoserveaprobationperiodmonthsfromthedateofProbationcouldbetothreemonthsshouldtheperformancethecandidatebebutcannotsixmonths.2）有下列情形之一的，均被視為不符合錄用條件：???未滿16意思訂立勞動合同的；???????????在訂立勞動合同過程中有其他欺騙、隱瞞或其它不誠實行為的；不具備政府規(guī)定的就業(yè)資格或手續(xù)的；無法完成酒店分配的工作任務或工作指標的；經(jīng)酒店指定醫(yī)院體檢不合格的；患有精神病或犯有《傳染病防治法》規(guī)定的甲類傳染病和乙類傳染病的；與原用人單位存在競業(yè)限制約定的；曾經(jīng)被本酒店或其關聯(lián)酒店以違紀為由辭退或擅自離職的；酗酒、吸毒的；被判處刑罰，尚未執(zhí)行完畢的；通緝在案的；本手冊規(guī)定的其它情形。Nopersonbeemployedifanythefollowingconditionsaremet:?Theapplicanthasnottheageof；5??TheapplicantisconfirmedtobeincongruenttorecruitmentqualificationThelabourcontractoutbasedonthefalseresume,certificationlabourrelationshipandanyfalseinformationprovidedbytheapplicant;Theapplicanthasotherdishonestbehavioursincontractingprocess;Theapplicantlackofnationalemploymentqualification;????Theapplicantcannotaccomplishguidelinesbythehotel;Theapplicanthascertifiedmedicallyemploymentbythedesignatedhospital.?ApplicantwithmentaldiseaseorfirstsecondclassinfectiousstatedintheLawthePRConthePreventionandofInfectiousTherearecompetitionrestrictionCROWNEPLAZAandtheoriginalApplicantwhohasrefusedbyCROWNEotherrelativehotelsillegalbehaviourshaspositionwithoutauthorization;??????DrinkingandTheapplicantisinprisonterm;TheapplicantisbytheOthersituationsregulatedinthishandbook.3）也可利用這時期決定其是否能有效地工作和適應酒店的工作環(huán)境。Yousubjecttoaprobationaryperiodaccordingtothecontractfromstartingisalsotheperiodtodetermineifyoueffectivelyfitsthehotel'sworkingProbationconstitutesatrialperiodduringwhichtheandperformancecanbeappraisedandevaluatedbythehotel.4）定是否聘用你或延長你的試用期或不再留用。Bythetheprobationtherespectivedepartmentevaluateperformanceandobtainfeedbackonperformanceandthehotel.theevaluation,thedepartmentmayconfirmforappointment,ortheprobationaperiodupto3monthsmaximumorterminatethecontract.5）作部門或由公司分派到其它部門。Ifyoutransferredorpromotedtopositionanddepartment，westillgiveyou3-monthforyoutobefamiliarwiththeenvironment.youcannotadapttoit,wereturntotheprevioussituationthejobyou.5.10工資支付ofsalary30日前向你支付上月21日至本月20日的工資報酬。每月考勤至當月20日。Aswethetimetocalculatethesalaryaccordingtoattendancerecordandrecords,salarydurationstththfromlast21tocurrent20willbepaidtoyoubeforethe30.個人所得稅Salary按照國家政策，你需要自己交納的個人所得稅，我們會從你每月工資中代扣。Salarytaxisdeductedthemonthlysalaryby65.12工作時間hours1)根據(jù)酒店工作需要安排。酒店為提供有效運營，必要時有權(quán)變更排班表。Associatesarerequired40excludingmealbreak,onerestatleast.Departmentheadsplansdutyroster.Thethetochangetherosteritisdeemednecessarytheefficientoperationofthehotel.2)Associatesrequiredtoontimeinuniform.Whenhe/shehassomethingemergency,2hourspriornoticetohis/hermanageratleast.Otherwise,resultindisciplinaryWithoutpermissionhead,anyassociatearenottoleavehis/herplaceduringdutyhours.3)部門經(jīng)理將提前為每位員工安排好休假，保證酒店的正常營業(yè)不受影響。Eachplanandschedulevacationfortheirassociateadvanceandinawaythatthenormalandefficientoperationthewillbeinterrupted.5.13加班Overtime1)班需得到事先的批準。Sincerequirescontinuousoperation,associatesshouldcooperateandovertimebythedepartmenthead.Overtimetheadditionalhoursstandardshifthours,onrostereddayspublicholidays.Overtimemustbeapprovedinallcircumstances.2)加班補償將根據(jù)中國勞動法和酒店有關規(guī)定執(zhí)行。OvertimebebycompensatorytimeovertimeinaccordancewiththeLabourLawofChinaandatthediscretionofthehotel.3)部門經(jīng)理必須保存其部門員工的完整加班記錄。Departmentheadsmustanaccuraterecordallovertimebyindepartments.5.14合同續(xù)簽和終止Contractrenewalandtermination勞動合同期滿前一個月，經(jīng)部門評估，酒店與員工雙方同意后可續(xù)簽合同。凡是不續(xù)簽合同的雙方均需提前一個月給予對方書面通知，以確定合同的終止。associates,monthbeforeterminal,tocontract.Ifanyoneoftwonottothecontract,orassociatetogiveleast30days’writtennoticeorhastogivethecompensationtoreplacethenoticedays.5.15工作評估PerformanceAppraisals要求以及個人發(fā)展建議。7Associateshaveundergoaminimumoneperformanceappraisalbesidesprobation,promotionandtransferfromwhichhe/shewillbebymanagementsexpectationandadvisedoftheirworkperformancedevelopment.5.16辭職Resignation1)試用期間，你可提前3Youonprobationyourresignationtothe3in2)試用期后,員工如欲辭職須至少提前30天以書面形式通知。Aftertheprobation,youwanttoresign,youhavegive30days’written3)我們批準你的辭職申請后，請在你的最后工作日后的7天內(nèi)辦理完所有辭職手續(xù)（如果需要其7品。Afterresignationhasapproved,pleasehandleandcompleteallofresignationprocedurewithin7accordingtoyourlastworking(Ifyousomebodyelsehelpyou,pleaseshowthewrittennoticeofauthoritytoIfyoutalltheprocedure7days,wepromiseyoutoyourinthe4)你辦理辭職手續(xù)時，必須將酒店財產(chǎn)或工具、制服等交給部門經(jīng)理或相關部門。Youmustalltheequipmentorresponsibility,toyouDepartmentortheH.RDepartment.5.17離職面試Exitinterview在員工提出離職之際，部門經(jīng)理或人力資源部總監(jiān)將和員工進行離職面試。associatesubmitstheresignationofHumanResourcewillhaveaexitinterviewwiththeassociate.5.18退休Retirement1)員工的退休年齡為男性員工6055國家的有關法律規(guī)定。Retirementmaleandfemaleare60associateshightemperature,poisonousandnoxioustheretirementagedeterminedbyrelevantnational2)員工。Retirementdayisthebirthdayintheassociatesreachretiringages.Associatewhoretiringageshouldtransactretirementwithhumanresourcedepartment.Ifthehotelreemployretiredpeople.5.19離職交接Handover1)員工無論因何原因解除或終止勞動合同而離職，必須按照酒店的規(guī)定的程序辦理工作和資產(chǎn)移交手續(xù)：?件；?歸還所有酒店文件、資料、記錄、設備、工具、文具、通訊設備等；8????歸還更衣箱、工具箱以及員工保管的所有酒店的鑰匙；向繼任者或酒店指派的其他同事移交清楚所有工作；與財務部門結(jié)算所有應付款項、應收款項；其他屬于酒店的物品、資產(chǎn)、數(shù)據(jù)信息等。Associateshavetohandallworksaccordingtoregulation,nomatterhowthelabourcontractstopped:?ReturnallstatuscertificationasIDcard,recommendationinformationcardandsoon;?Returnallinformation,records,utilities,tools,communicationequipmentsso????Returnclothchangingtoolbox,andallClearlyhandallworkstothesuccessorsettleaccountswithFinanceDepartment;Othergoods,belongstohotel.2)力資源部相關人員簽字或蓋章。人力資源部人員必須與員工在職期間所有領取物品清單核對，并交由部門主管最終確認。在確定員工所有手續(xù)辦理完畢后，人力資源部可在《離職者清算手續(xù)一覽表》完成情況一欄中予以確認，交接手續(xù)此時辦結(jié)。Whentransactingprocedure,associatesbetofillin《AssociateClearance,bebyorinHumanResourceDepartment.checkingalltheHumanResourcesubmitthistotofurtherhandoverprocedure.3)酒店依法應當支付給員工的經(jīng)濟補償金，在員工辦結(jié)所有離職交接手續(xù)時支付。員工如未按照酒店規(guī)定或雙方約定辦理完成離職手續(xù)，酒店可以暫不發(fā)放經(jīng)濟補償金，給酒店造成損失的，酒店有權(quán)要求員工予以賠償。Associateshavefinishedprocesscompensationthehotel.Otherthecandelaythecompensationaskcompensationtheassociateresponsibleforhotelslost.5.20離職后再錄用Re-hire曾在酒店服務，離職后申請再錄用者，依下列規(guī)定辦理：Candidates,whointhehotel,applyingforre-hiringResignation,shouldfollowthecontinuingregulation:1)經(jīng)理）核準。Informal,onlyassociateswhohavedonegoodjobinoriginalpositionwillbeemployedassociatesaresuitablethevacantpositionhotel.whohavefiredbythehotelforillegalbehaviournotbewithspecialskillsapprovedbygeneral2)3)接受再復職的部門，在決定錄用前須向酒店人力資源部門報告，經(jīng)人力資源部門核查無不得再次錄用情況的，呈酒店負責人（總經(jīng)理）批準后方可再次錄用。Beforere-hiring,theemploymentreporttotheHumanResourceDepartmenttocheckhireablequalificationandaskfurtherratificationbythegeneral再錄用之人員在酒店的工作年限從再錄用日起計算。9Workingtimeforre-associatesinthehotelthere-hire5.21裁員Redundancy當酒店經(jīng)營狀況或管理政策發(fā)生變化或不可能把多余的員工調(diào)到其他部門時,在符合法定條件下酒店有權(quán)進行裁員。若員工要被裁減，他們將在一個月之前獲得通知，并根據(jù)國家有關政策規(guī)定和酒店的制度予以補償。ThehoteltherighttomakeredundantassociatestochangesinbusinessconditionsormanagementpolicybeitimpossibletotransferassociatesotherAssociatesshallbenotifiedmonthinadvanceandcompensatedinaccordancewiththepolicythePRCandthehoteltheyaretobemaderedundant.5.22第二職業(yè)Doubleemployment員工，我們將視為重大過失，將受到立即開除處分而不須支付任何經(jīng)濟補償。ensureyouhavesufficientrestandgoodhealthnotpermittedtoengageinactivitiesorinpart-timeemploymentwithotheraslongyouareViolationofthisrulemayleadtowithout5.23親屬的聘用Employmentcloserelatives1)能安排在同一部門。Employmentcloserelatives(parents,spouse,children,brothersandsisters)thehotelisonlyallowedinsituationwherethereisnoconflictinterest.Wewillthatyourelativesworkinthesame2)如果同一部門的員工結(jié)婚，我們可能會對其中一名員工進行調(diào)職或調(diào)轉(zhuǎn)到其他部門工作。Ifassociateismarriedtoassociateinthedepartment,themaychangethepositionbytransferringassociatetoinorbyterminatingeitherassociateemployment6.儀容儀表guidelines6.1個人儀表Appearance在服務行業(yè)，如我們的酒店，個人儀表至關重要。我們所服務的客人會觀察我們的一舉一動，因此我們必須始終全力以赴并遵守以下要求：Inaserviceindustrysuchours,personalappearanceisofThethatweserveobserveouraction.Therefore,wemustdotimesandobservethefollowingguidelines:1)制服工作期間必須穿著完整的制服并佩戴名牌。制服要保持干凈、熨燙平整，皮鞋要光亮。請上班前在更衣室內(nèi)的鏡前檢查自己是否穿戴整齊。UniformAfullandnamemustbewornatalltimesonUniformsmustbeclean,neatlypressedandincondition.shouldbeandpolished.Pleasedoaquickinspectioninthemirrorbeforeyouleavethetoensurethatyouarewellbeforeyouworkthe102)頭發(fā)頭發(fā)應保持清潔，梳理整齊。發(fā)型應體現(xiàn)專業(yè)及商務的形象。除非是為了配合餐廳主題，酒店不提倡在頭發(fā)長度,形式及顏色上搞極端突出，發(fā)飾可佩戴暗色小發(fā)卡或發(fā)圈。HairShouldbecleancombed.Hairstylesshouldaprofessional,businesslikeimage.Extremesanynaturelength,stylecolouraregenerallydiscouragedthisistreatedasoftheoutletconcept.shouldbetoaminimum.Smallclipsdarkbarrettesmaybeworn.3)化妝應保持簡單，清爽及健康的形象。只許使用清淡香水。MakeUpShouldbesimple,lighthealthylooking.Onlymoderateamountsperfumeshouldbeused.4)指甲應保持干凈。指甲必須剪短，修剪整齊。只許涂透明及自然色指甲油，且須將指甲全部涂抹均勻。FingerNailsShouldbespotless.Nailsmustbeneatlytrimmedtoamoderatelength.OnlynaturalcolourednailpolishThepolishshouldbecompleteandtheentirenail.5)首飾私人首飾不許佩戴于制服上。耳環(huán)只限于耳釘類。允許佩戴手表及一枚結(jié)婚戒指。其它戒指手鐲只能在JewelleryPersonaljewellerymustbewornwiththehoteluniform.EarringsaretobestudsAsimpleweddingringawatcharepermitted.Otherandcanbewornonlywithpermissionfromtheandshouldnotbefor&BeverageServiceassociatesforsafetyandsanitationreasons.6)個人清潔衛(wèi)生員工應經(jīng)常刷牙洗澡以確保無口臭及體味。男員工每天修面、保持干凈。HygieneAssociatesensuredohavebadbreathand/orodourbybrushingtheirregularlyandtakingdailyshowers.Maleshouldshave7)除以上標準外，所有員工還應該遵照部門經(jīng)理對個人儀容儀表的要求。Allalsofollowthedepartmentguidelinesformaintainingprofessionalappearance.6.2卓越的服務ServiceExcellence1)微笑，熱情地問候和知會每一位客人和同事，用姓名來稱呼別人。Alwayssmile,warmlyandacknowledgeeveryguestcolleagueencountered.Callpeopleby2)友好、禮貌。應盡快和友好地滿足每位客人及同事的要求。Befriendlycourteous.careofguestsandrequestquicklyandinafriendly3)整潔，著裝及姿態(tài)。通過外表和行動來體現(xiàn)專業(yè)形象。Cleanliness,groomingandposture.aprofessionalimagethroughappearanceandconduct.4)致力于讓客人感受到舒適及安全。Becommittedtoguestcomfort,and5)準確地提供關于酒店設施和周圍環(huán)境的信息。Providereliableinformationabouttheavailableinhotelandthelocal6)樂于助人。應竭盡全力地幫助客人。Behelpful.Worktomakeeverythingfortheguest.7)樂觀向上。語言及行為應盡量保持高度的熱情。Bepositiveenthusiasticallypossible.8)向客人提供更多些友善，輕松，誠懇及專業(yè)的服務。Giveourmoreofwealready-genuine,professional9)留意客人，洞察他們的需要。Noticeouranticipatetheir10)團隊精神。尊重，禮貌地對待同事及下屬。Workasateam.co-workersandsubordinateswithcourtesyandrespect.7.關心你周圍的工作環(huán)境aboutworkplace7.1清潔的環(huán)境ACleanEnvironment面有一張紙，請立即將其拾起放置到垃圾桶內(nèi)。Aenvironmentisimportantthecomfortofbothourandyou.maintainthehotelpublichouseareasattimes.Whenyouapieceoflyingonthepleasepickitupanditinthedustbin7.2文化走廊CultureCorridor1)等情況。Culturecorridorisinassociates’Onnoticeboards,canlearnaboutandregulations,informationonassociaterecreationalactivities,commendationsawardsandotherAssociatepersonalpostingisalso2)或故意破壞。否則，將受到酒店處分。PostingnoticesonnoticeboardsundertheoftheHumanResourcesDepartment.Noorpostersmaybedisplayedinanyoftheunlessbythehotel.withnoticeboardsisforbiddenandresultindisciplinaryaction.127.3吸煙區(qū)域Smokingarea酒店為吸煙員工建立了專門的吸煙區(qū)域，在吸煙區(qū)外，員工不許在酒店其他區(qū)域吸煙。Associatesonlytosmokeinthehotel'sassociatesmokingareas.Noisallowedinofthehotel.7.4更衣室Locker為了方便員工更換制服，酒店給所有員工提供更衣室。當員工離職時，請將更衣柜鑰匙交還人力資源部。所有更衣柜都可由人力資源部和保安部共同檢查，員工須遵守更衣室規(guī)定。LockersprovidedforalltoUponterminationthelockermustbereturnedtotheHumanDepartment.lockersaresubjecttojointinspectionbytheHumanResourcesandSecurityAssociatesmustobservetheroomregulations.員工更衣室作為酒店區(qū)域的一部分，請所有員工時刻保持更衣柜清潔整齊，以下行為是不允許的：Ourlockerasahotel,thelockerandtidyatallFollowingitemsnotallowed:1)在更衣室內(nèi)晾曬衣服和在更衣柜門上懸掛毛巾等其他物品。更衣柜內(nèi)存放食物、飲料、危險品及貴重物品。Clothesareinsidetheroom.Food,dangerousarticles,contrabandorvaluablesareinside2)隨意堆放物品在更衣室里。Associatesowninthetoblockthe3)私自轉(zhuǎn)讓或未經(jīng)許可打開他人更衣柜。關規(guī)章制度進行處理的行為。otherslockerswithoutapproval.Openingalockerbyforceortryingtosomeoneawhichresultintermination.4)將私人貴重物品放在更衣柜內(nèi)。valuablespropertyinthelockstoavoidlossor5)私自加裝別鎖。因工作需要變換更衣柜時，須先征得人力資源部同意，未經(jīng)允許，私自更換更衣柜將受到紀律處分。Installanadditionallockwithoutpermissioninordertoourlockersneat.lockersshouldbedonethroughthedepartment,thesituationrequires.lockerswithoutapprovalsubjecttodisciplinaryaction.6)在更衣室里睡覺、打麻將或玩撲克牌。Dosleeping,playingMajiangandplayingcardinsidethelockerroom.7)在更衣室隨地吐痰，亂扔東西以及其它不法行為。Spitting,littering,anyactscontributingtoconditionsinthelockerroom.7.5員工宿舍AssociateDormitory1)需要住宿的員工，請到人力資源部申請，由人力資源部出據(jù)書面入住通知單，方可入住。AssociatefordormitorytoHRdepartment,HRdepartmentissueoutanoticeformto132)住宿員工由人力資源部安排的房間床號，請不要亂占床號或更換門鎖，更不要私自隨意調(diào)換寢室，特殊情況請先征得人力資源部同意。Associateswhichismarkedbydonotoccupythechangethelockorexchangetheroomwithoutpermission,specialcaseshouldinformfirst&approvalH.R.3)男女員工混住一間寢室是不允許的.Femaleandmaleassociatetlivethesameroom.4)住宿的員工，請遵守酒店制定的住宿管理規(guī)定：Associateswhoatdormitorythedormitoryregulations.I.愛護室內(nèi)及公共區(qū)域清潔衛(wèi)生、保持室內(nèi)整潔。寢室衛(wèi)生自理，不亂扔果皮、紙屑、不亂寫亂畫。carecleanlinesstheroomspublicandtheassociatemustmakeuptheroom,couldntthrowtherubbishanywhereordrawontheII.愛護室內(nèi)及公用設施設備，若有損壞照價賠償并罰款，若查不出具體損壞者將由寢室人員平攤費用。caretheroomsorpublicthereisdamagecausedbyassociatethemselves,andcouldntfindthepersontotakeresponsibilitythedamage,theassociatesthatstayatthisroomforIII.保持宿舍安靜，禁止高聲喧嘩、打鬧和賭博活動。為了防止火災發(fā)生，請不要在室內(nèi)使用電爐等電器設備和私拉亂接電線。thedormitoryquiet,forbidshouting,gambling.Intopreventdouseelectricoranyelectricequipment,orelectriclinewithoutanypermission.IV.請不要在將異物丟入廁所及下水道，如有堵塞，疏通費用將由寢室人員均攤。Forbidtosomethingwhicheasilycauseblocking-upintoanyblocking-uphappens,theassociateinthisroomthemaintenanceV.每個房間由人力資源部安排床位，拆卸房間內(nèi)人力資源部安排的床位是不允許的。HRdepartmentarrangesfourorfiveinroom,sopleasedoawayanyVI.Anypeopletointheour(Noexceptionforfriends&relatives).5)退還寢室，請到人力資源部登記，為了避免遺失，你應及時將物品搬離，騰出床位，鑰匙交回人力資源部.ReturningofdormitoryshouldberegisteredatHRdepartment.Foryourownassociateshouldawayallprivatethingsintime,thevacant,andhandlethetoHR.6)人力資源部不定期對宿舍進行檢查，優(yōu)秀寢室照片會張貼在文化走廊表揚；與此同時，差寢室的照片也會張貼上文化走廊。HRwillcheckthedormitoryBothcleananddirtydorms’beontheculture7)住宿員工的住宿費用由人力資源部造冊、交財務部會從員工當月工資中扣除。ThedormitoryinmonthforassociatemadeHRdepartmentandbetheassociatesalarybyAccountingDepartment.凡住宿員工違反以上條款，按酒店相關的店紀店規(guī)視情節(jié)輕重給予處理。Anyassociatewhostaydormitorydisobeytheabovetheregulations,willreceivetheaccordingtothehotelregulationsandrules.147.6員工通道AssociateEntrance1)除獲得酒店特殊批準外，所有員工都經(jīng)過員工通道進出酒店。Allmustandleavethethroughtheassociateforthosewithauthorizationthehotel.Associatesnottoreturntotheoff-dutyoron2)保安人員有權(quán)阻止員工使用酒店正門。SecurityOfficersaretorefuseentryassociatesthroughguestalltimesandthroughtheassociateentrancetheyoff-dutyonleave.3)員工進出酒店并應主動配合保安部的檢查。Whileusingtheassociateallassociatesshouldalsocooperatewiththeinspectionthesecuritydepartmentonowninitiative.8.提升你的工作角色Developingcurrentroles8.1我們助你成功Howhelptogrow培訓與發(fā)展&Development酒店認可培訓的重要性，每位員工都將得到培訓機會。人力資源部將為員工提供各項培訓課程和設施，以幫助員工發(fā)掘個人潛能，創(chuàng)造事業(yè)發(fā)展。請留意有關信息，并踴躍報名參加。Thehoteltheimportanceofcomprehensiveassociates.Everyopportunityistotoreceivetraining.TheHumanResourcesmanycoursesandfacilitiesforpersonalprofessionaldevelopment.attentiontocourseinformationforenrolment.另外，***酒店集團內(nèi)部也提供酒店間交叉培訓，專業(yè)培訓和發(fā)展，調(diào)職及提升的機會。Inaddition,opportunitiescrosstrainingdevelopment,transferandpromotiontoandour***Grouphotelsarealsoavailabletoassociates.8.2調(diào)職1)酒店空缺的職位將在員工布告欄上公布，我們鼓勵符合標準的員工積極報名應聘。申請員工須具備以下條件：JobvacanciesingeneraladvertisedontheassociatenoticeboardandassociateswiththenecessaryqualificationsandabilitiesareencouragedtoAssociateshouldhavefollowingconditions:①現(xiàn)所在部門經(jīng)理同意Departmentpermission②在現(xiàn)所在工作崗位工作滿六個月Complete6monthsserviceinhis/heroriginalposition2)員工需將調(diào)職申請表遞交給人力資源部，由該部門按要求運作。TheassociatethetotheHumanResourcesDepartmentfortransferarrangement.3)酒店可以根據(jù)經(jīng)營需要調(diào)整員工的工作崗位。Thehoteltherighttransferanyassociatetoworkinapositiondeems158.3提升Promotion酒店承諾發(fā)掘員工潛力，創(chuàng)造個人事業(yè)發(fā)展的機會，鼓勵“從內(nèi)部提升”員工。這包括調(diào)職和提升到***酒店集團管理的其他酒店。工作業(yè)績和工作能力是提升的基本依據(jù)。通常新員工在試用期內(nèi)不予以考慮升職。Thehotelisindevelopingassociates'potentialstothefullestandtocreateopportunitiesjobanddevelopment.PromotionfromwithinthedepartmentsbeconsideredbeforeThisincludestransfersandpromotionstohotelswithinthe***HotelsGroup.Promotionisstrictlyperformance,meritandcompetencies.Normallypromotionbeconsideredduringprobation.9.管理紀律Managingunderperformance員工如違反或不遵守酒店的規(guī)章制度將會受到紀律處分。視乎過失的情節(jié)嚴重程度，分為一般過失，重大過失，嚴重過失和違法違紀行為。Disciplinaryactionsbeanassociatefailstofollowadheretotheorpolicyofthehotel.Basedontheseverityoftheoffences,theyaredividedintosimplemistakes,seriousintolerableseriousandcriminal9.1一般過失Simplemistakes1)在酒店或員工宿舍大聲喧嘩、閑聊。ShoutingorinterruptthetranquillitytheAssociateDormitory2)上班時間非工作原因員工相互串崗Inter-departmentsdutiesrequireso3)在酒店隨地吐痰或亂扔廢物。littering4)不愛護酒店的設施設備。Damageproperty5)未按操作規(guī)程工作造成輕微損失的。Causingdamagetopropertybymisconduct6)對客人過分親昵。Fraternizingwith7)上班時間下棋或打牌。Playingchesscardanyonduty8)在吸煙區(qū)以外的地點吸煙。Smokingprohibitedareas9)上班未按酒店儀容規(guī)范化妝Poorgroomingwhileonduty1610)工作時接私人電話，會見親友.Receivingpersonalvisitorsorphonecallsduringworkinghours11)不遵守酒店保安制度，拒絕保安人員檢查所攜帶的物品.RefusingtosubmittoorcomplysecuritypoliciestheasfailuretobeingintooftheHotelinspectionguards/personnel.12)不執(zhí)行酒店定期檢查體格的規(guī)定.Failuretocomplywithperiodicallymedicalexaminationrequiredbythehotel.13)工作時不佩帶名牌.Failuretonametagonduty14)未經(jīng)許可使用客人服務設施，包括客人電梯、電話、電視、衛(wèi)生間等.Usingguestfacilitiesincludingguesttelephone,TVtoiletetc.withoutauthorization15)使用酒店電話聊天Usingtelephoneconversation16)工作時著裝不得當或未穿制服.Failuretoattirewholeonduty17)將食物帶出員工餐廳.BringingfoodtheAssociateCafeteria18)個人儀表不整潔.Sloppinesswithpersonalappearance19)在酒店內(nèi)不攜帶員工出入證.FailuretocarryassociateIdentificationondutyontheHotelpremises20)上班佩帶規(guī)定以外的飾物.Wearingaccessoriesjewellerythanwhileonduty21)穿工作服離開酒店(為客人提供服務除外).Wearingoutsidetheservingguest22)借用他人餐卡或借餐卡給他人使用Borroworthemealcardtoothers.23)其他Otherofsimilarnature9.2嚴重過失SeriousOffences1)當班時間睡覺。Sleepingwhileonduty2)在酒店內(nèi)吵架，打架或故意傷害其它員工身體。Quarrellingfightingattemptingbodilytoassociatesonthehotelpremises3)未經(jīng)許可在酒店內(nèi)飲酒。Drinkingalcoholicinthewithoutpermission174)不服從、拒絕或故意不完成分配的工作。Refusalorintentionalfailureduties5)偷吃酒店食品、飲料。UsingHotelfacilitiesforcookingpersonalconsumption6)擅離工作崗位。Leavingsworkstationavalidreason7)索要小費,禮品.Asking8)在公共設施及墻壁、電梯等上亂寫亂畫。Maliciousdamageordestructionincludingdefacingwalls,elevators,9)未經(jīng)允許擅入客人房間。Enteringguestroomswithoutapproval10)未經(jīng)允許在酒店私自出售物品及募捐。solicitingorcollectingcontributionsforanypurpose,atanytimeonthePremisesbyManagement11)未經(jīng)允許在酒店內(nèi)散發(fā)手抄或印刷品。Distributingwrittenormatters