洲際宴會(huì)廳程序0034Breaking Down a Function Room

1、standard operating procedure標(biāo)準(zhǔn)操作程序breaking down a function room活動(dòng)場(chǎng)地分類task number: bqt-0034department: f&b banquetingdate issued: nov. 2007guest expectation: n/a time to train: 25 minuteswhy is this task important for you and our guests?為什么這項(xiàng)任務(wù)對(duì)我們的客人和你是如此重要？answers: 回答1. to ensure the function rooms

2、are cleared fast & efficient確保多功能廳快速清潔干凈&有效率的2. to ensure that all equipment is controlled and stored properly確保所有設(shè)備和物品有序合理地存儲(chǔ)what/ steps什么/步驟how/ standards怎樣/標(biāo)準(zhǔn)training questions培訓(xùn)問(wèn)題1) ensure guests have left 確?？腿艘央x開(kāi)make sure that all guests have left the room.確認(rèn)所有客人已經(jīng)離開(kāi)多功能廳close the function room

3、doors and put a sign outside: “clearing in process”關(guān)上多功能廳的門放置指示牌: “清潔中”why should you make sure the guests have left?為什么你要確認(rèn)客人已經(jīng)離開(kāi)?why should you hang a sign outside the door?為什么你要在門外做出標(biāo)示?2) clear the room 清潔房間all items and equipment must be cleared and removed from the room. 所有的物品和設(shè)備必須清潔干凈搬出房間 why

4、should the whole room be cleared? 為什么整個(gè)房間都要清潔干凈?3) to stewarding 管事部 all cutlery, plates, glasses have to be brought to stewarding. 所有的餐具，盤子，杯子都必須送到管事部去 breakages to be kept separated and counted afterwards. 破損的餐具要分開(kāi)來(lái)放置然后點(diǎn)數(shù)why should you keep the broken items separate?為什么你要把破損分開(kāi)來(lái)放置？why should you br

5、ing all oe to the stewarding?為什么你要把所有的拿到管事部去？4) to storeroom 庫(kù)房 all napkins in bundles of 10. 所有餐巾要用10張一捆 tablecloths colors and white separated, wet and dry separate. 白色臺(tái)布要和其它顏色分開(kāi)放置，干的濕的也要分開(kāi) skirting go to store room. 臺(tái)裙放置到庫(kù)房 chair cover together. 椅子要覆蓋在一起 linen requisition to be prepared. 布草申請(qǐng)單要準(zhǔn)備

6、好 separate torn or damage linen 破損和有裂縫的布草要分開(kāi)放置 all food to be returned to kitchen, beverages to be stored in the beverage store for the next day return to f&b store. 所有的食品要?dú)w還到相應(yīng)的廚房，酒水拿到酒水庫(kù)房暫時(shí)存放到第二天歸還到餐飲部庫(kù)房why do the napkins go in bundles of ten? 為什么餐巾要10張一捆？why should you separate the colors?為什么你要按顏

7、色來(lái)分類？ why prepare the linen requisition?為什么要準(zhǔn)備布草申請(qǐng)單？why should all the food be returned to the kitchen?為什么要把所有的食品歸還到廚房？why should the beverage be returned to the f&b store?為什么要將酒水歸還到餐飲部庫(kù)房？5) to back area 后勤 all chairs to be stacked in 10s and placed neatly, separate chairs for repair and dry cleanin

8、g. 所有椅子要按照10張一摞堆疊整齊，把需要修理和清潔的分開(kāi)放置 all tables to be placed neatly, separate tables for repair. 所有桌子要堆疊整齊，把需要修理的分開(kāi)放置why should you separate the chairs? 為什么你要分開(kāi)堆放椅子？6) to storage area 庫(kù)房 all buffet tables to be stored as per pieces. 所有自助餐桌要一張一張堆放整齊 stage, break down and place neatly. 舞臺(tái)要收起來(lái)分開(kāi)堆放 props t

9、o be stored in respective are. 小的裝飾品分別存放在各自的地方7) to florist 花工 flowers to be kept in fridge and used again. 鮮花要保存好以備再次使用why should the flowers be kept? 為什么要保存鮮花？8) to housekeeping 客房部 uniforms to be returned. 制服要拿去更換why should the uniforms be returned? 為什么要更換制服？9) cleaning 清潔in form housekeeping pa

10、supervisor that the room is empty and ready to be cleaned.通知客房部工區(qū)領(lǐng)班房間已經(jīng)騰空可以來(lái)打掃清潔了why should you inform the pa for cleaning? 為什么你要通知工區(qū)領(lǐng)班來(lái)做清潔？10) reset 重新安排check the next day function requirements for this room and set up accordingly.檢查第二天的活動(dòng)的需要并按照需要來(lái)布置活動(dòng)場(chǎng)地why should you reset?為什么你有襖重新安排？summary quest

11、ions:總結(jié)1. why should you make sure the guests have left?2. why should you hang a sign outside the door?3. why should the whole room be cleared?4. why should you keep the broken items separate?5. why should you bring all oe to the stewarding?6. why do the napkins go in bundles of ten?7. why should you separate the colors?8. why prepare the linen requisition?9. why should all the food be returned to the kitchen?10. why should the beverage be returned to the f&b store?11. why should you separate the chairs?12. why should the flowers be kept?13.