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1、2017全國職業(yè)院校技能大賽中職組酒店服務賽項英語口試題庫、中餐宴會擺臺與服務部分情景應答及答題要點:1. Q: Ask the guests if they have a reservation with your restaurant.問:向客人詢問他們是否在你的餐館預定了房間。A: Good evening. Do you have a reservation?答:晚上好。你有預定嗎?2. Q: How do you check upon the guest s name of the reservation?問:你如何檢查客人的預定名稱?A: Good evening. Under w
2、hose name was your reservation made?答:請問您的預定是在誰的名字下?3. Q: The guests need a table for 4, and they would like to dine somewhere quiet.問:客人需要一張4人的桌子,他們想在安靜的地方用餐。A: Very well. This way please. Here sa window table for four overlooking the lake. It s very nice and quiet here.答:好的,這邊請,這有一張可以俯瞰湖面的靠窗子的桌子,這
3、里非常安靜。4. Q: Can you explain the terms of breakfast both for adults and children in the hotel?問:你能給旅館里的大人和孩子解釋一下用早餐的條件嗎?A: Sure, we offer breakfast at the rate of 128 RMB for each adult, and itfor children under 6.答:好的,我們提供的早餐是每個成人128元,6歲一下的兒童免費。5. Q: The guests would love to try some Chinese food, a
4、nd they ask for your advice on where to have a dinner party.問:客人想嘗試一下中國食物。他們問你的意見,可以去哪里用餐呢?A: The Rose Restaurant of our hotel serves very good Chinese food. ItndFloor.答:我們飯店的玫瑰餐廳供應很好的中國菜,在2樓。6. Q: Inform the guest that the restaurant is fully booked this evening, and suggest that he book a table th
5、e same time tomorrow evening.問:告知客人今晚餐廳已經(jīng)訂滿了,建議他們預定一張明天晚上同一時間的桌子。A: I m sorry. We are fully booked this evening. How about tomrorow? We still have some nice tables available for tomorrow evening.答:很抱歉,今晚我們餐廳已經(jīng)訂滿了,明天怎么樣?明天晚上我們還有很好的位子。7. Q: Ask the guests their preference for the egg dishes.問:詢問客人對雞蛋盤
6、的偏好。A: How would you like the eggs done, Scrambled Eggs, Fried Eggs or Omelets?答:你喜歡怎么做的雞蛋,炒蛋,煎蛋或雞蛋卷?8. Q: Ask the guests their preference for food, Chinese, Western, Japanese or Korean.問:詢問客人對食物的偏好,包括中國菜、西餐、日本菜或韓國菜。A:Which style of cuisine would you prefer? We serve Chinese, Western, Japanese and K
7、orean food here.答:您喜歡那種菜式?我們這里供應中國菜、西餐、日本菜和韓國菜。9. Q: How do you offer to take order for the guests in the evening?問:你們在晚上如何為客人點菜?A: Good evening. May I take your order now? / Are you ready to order now?答:晚上好,你準好點菜了嗎?10. Q: How do you ask the guest to check his bill?問:你如何讓客人核對他的賬單?A: Here s your bill
8、. Please check it. The fruit combination is on the house.答:這是您的賬單。請檢查一下。水果盤是免費的。11. Q: Visit the table to check if your service is satisfactory. Inform the guest the last course will be dessert?問:到客人桌詢問對你的服務是否滿意。通知客人最后一道菜是甜點嗎?A: Is everything to your satisfaction? All the dishes have been served as
9、the menu goes, except for the dessert to follow.答:請問您對一切都還滿意嗎?除了菜單上的甜點外,所有的菜都在菜單上了。12. Q: Ask the guest his preference for fruit juice.問:詢問客人他們喜歡那種水果汁。A: What kind of fruit juice would you prefer? We have grape juice, kiwifruit juice and orange juice.答:您喜歡那種果汁?我們有葡萄汁、獼猴桃汁和橙汁?13. Q: Ask the guest s c
10、hoice of wine.問:詢問客人選擇葡萄酒。A: Would you like a bottle of red wine to go with your Sirloin Steak?答:你想要一瓶紅葡萄酒來配你的沙朗牛排?14. Q: What do you say when serving the guests their dessert?問:當你為客人準備甜點時,你會再怎么說?A: Here is your dessert. Please enjoy.答:這是你的甜點。請品嘗。15. Q: Ask the guest how he would like his steak prep
11、ared.問:問問客人他要的牛排是怎樣做的?A: How would you like your steak done? Rare, Medium or Well-done?答:你想要的牛排怎么做?生點、半熟還是全熟?16. Q: What is the duty of a Food and Beverage Manager?問:餐飲經(jīng)理的職責是什么?A: A Food and Beverage Manager is in charge and directs the work of the Department.答:餐飲部經(jīng)理負責管理和指導本部門的工作。17. Q: Tell the gue
12、sts the general sequence of a Chinese dinner.問:告訴客人中餐的一般順序。A: Chinese dinner usually starts with cold dishes and ends with a soup.答:中餐通常以冷盤開始,最后以湯結(jié)束。18. Q: What do you recommend if the guest orders a fresh white water fish?問:如果客人點的是新鮮的白水魚,你有什么建議?A: May I suggest steaming the fish to retain its fresh
13、ness?答:我建議蒸魚來保持新鮮度。19. Q: How do you ask about the guest s preference for buffet or a la carte service? 問:你如何詢問客人對自助餐或點菜服務的偏好?A: How would you like your dinner served? A buffet or an a la carte service?答:請問您的晚餐是自助餐還是點菜?20. Q: How do you ask about the guest s preference for salad?問:你如何詢問客人對沙拉的偏好?A: W
14、hat kind of salad would you prefer? We have Ham Salad, Prawn Salad, and Fresh Vegetable Salad.答:您喜歡那種沙拉?我們有火腿沙拉,對蝦沙拉和新鮮蔬菜沙拉。21. Q: How do you respond to a guest complimes nts to your service?問:你是如何回應客人對你服務的贊美?A: Thank you for your compliments. It s our greatest pleasure to be of service.答:謝謝你的贊美,能為您
15、服務使我們最大的榮幸。22. Q: Tell the guest where to pay his bill.問:告訴客人在哪結(jié)賬。A: You may pay the bill at the cashier s desk. This way please.答:您可以在收銀臺結(jié)賬,這邊請。23. Q: Ask the guest what vegetable he d like to have with his chicken.問:詢問客人想用那種蔬菜去配他的烤雞。A: What vegetable would you like to go with your Roast Chicken?答:
16、您喜歡那種蔬菜來搭配您的烤雞呢?24. Q: What do you say in seeing off the guests?問:送別客人你說些什么?A: I m glad you enjoyed. Thank you for coming! Go-obdye.答:我很高興您的喜歡,謝謝你的光臨,再見。25. Q: Tell the guest what exactly is the dish of“ Spaghetti with Lamb ”.問:詳細的告訴客人什么是羊肉意大利面。A: “ Spaghettiwith Lamb” is actually lamb cooked with h
17、erbs and served with spaghetti.答:羊肉意大利面實際上是羊肉,佐以香草,與意大利面一起食用。26. Q: As a hostess, what s the first thing you need to find out when the guest arrives? 問:作為迎賓女招待,客人到達時,你首先需要了解的什么?A: I have to find out whether the guest has a reservation or not.答:我得檢查一下客人是否有預定。27. Q: What will a bartender tell the gues
18、ts about Margarita?問:酒保告訴客人什么是瑪格麗特酒?A: A Margarita is a popular cocktail made by mixing one part of tequila and three parts of dry wine and lemon.答:瑪格麗特是一種流行的雞尾酒混合了龍舌蘭酒、無糖葡萄酒和檸檬三部分。28. Q: What would you say if the guest wants to know the business hours of your restaurant?問:如果客人想知道你餐廳的營業(yè)時間,你會怎么說?A: W
19、e provide restaurant service from 6:30 a.m. to 10:00 p.m. every day.答:我們每天從早上6:30到晚上10點提供餐廳服務。29. Q: What information do you give when introducing your restaurant to the guest?問:當你向客人介紹你的餐廳時,你會提供什么信息?A: I would tell the guest about the style, the specialties, the popular dishes, the business hours o
20、f the restaurant.答:我會告訴客人關于餐廳的風格,特色菜,流行菜和營業(yè)時間。30. Q: What would you say when you want to recommend something to the guest?問:如果你想給客人推薦一些東西,你會怎么說?A: May I recommend this one, madam? / May I suggest you try this one, sir? / Would you like to take a look at this, Miss?答:夫人,我可以推薦這一件嗎?/先生,我建議您試試這個,好嗎?/小姐,
21、你想看看這個嗎?31. Q: After you have finished taking order for the guests, what would you say?問:你為客人點菜后,你會怎么說?A: Thank you. Please wait a minute. We ll be back with your order soon.答:謝謝,請稍等,我們很快為您上菜。32. Q: If the guest wants to try some dishes that are typical local specialty of Suzhou, but he has no idea
22、what to order, what would you recommend to him?問:如果客人想嘗嘗蘇州特有的特色菜,但他不知道該點什么菜,你會推薦給他什么?A: I will recommend the Squirrel-shaped Mandarin Fish, the Quick-boiled White Shrimp, and the Stir-fried Shredded Eel with Hot Oil.答:我會推薦松鼠桂魚、快煮白蝦和熱油炒鱔絲。33. Q: What would you say to the guest when you are recommendi
23、ng your house specialty?問:當你推薦你的招牌菜時,你會對客人怎么說?A: Would you like to try our house specialty? It s very popular among our答:你想嘗嘗我們的招牌菜嗎?它在我們客人中很受歡迎。34. Q: How do you respond to a guest s complaint about the dish being too salty?問:你對客人抱怨菜太咸是有何反應?A: I will apologize and say:“ Let me organize another dish
24、 for you ”.答:我會道歉,說:“讓我為你安排另一道菜?!?5. Q: If the guest tells you that his wife is a vegetarian, what would you say?問:如果客人告訴你他的妻子是素食主義者,你會怎么說?A: We do serve delicious vegetarian food in our restaurant. Actually the Tofu dishes are very popular among the guests.答:我們餐廳供應美味的素食。事實上豆腐在客人中很受歡迎。36. Q: If a gu
25、est wonders whether he could smoke at the bar, what will you probably say?問:如果客人想知道他是否可以在酒吧吸煙,你會怎么說?A: I will say “ I m sorry. But smoking is not allowed anywhere inside the bar.答:我會說:“對不起,酒吧內(nèi)不準吸煙?!?7. Q: What would you ask when the guest orders whisky?問:客人點威士忌時你會問什么?A: I will ask “ Do you want it s
26、traight up or on the rocks?”答:我會問“是現(xiàn)在打開還是先放著”。38. Q: What is the duty of an Executive Chef?問:行政主廚的職責是什么?A: An Executive Chef decides on the items on the menus, and coordinates the preparation of the food and beverage.答:行政主廚決定菜單上的項目,協(xié)調(diào)食物和飲料的制作。39. Q: What will you do when the guest tells you that the
27、re s a miscalculatio問:當客人告訴你賬單上有錯誤時,你會怎么做?A: I will check with the guest carefully. If there is a mistake, I will apologize and then bring the bill back to the cashier s desk to correct it.答:我會仔細的和客人核對一下。如果有錯誤,我會道歉,然后把賬單拿到收銀臺去改正。40. Q: What would you ask if the guest wants to settle his bill?問:如果客人想
28、結(jié)賬,你會問什么?A: How would you like to pay? In cash, by credit card, or room charge?答:請問你怎樣結(jié)賬?用現(xiàn)金,信用卡,還是房費?41. Q: How do you make sure of the number of people in the dinner party?問:你怎樣確定宴會上的人數(shù)?A: How many people are there in your party?答:請問你們一共有幾位?42. Q: How do you ask the guests who is paying for the di
29、nner?問:你如何問客人誰支付的晚餐?A: Do you want separated bills or just one single bill? / May I know who is paying, please?答:你想要分開賬單還是一張賬單?/我可以知道誰付款嗎?43. Q: How do you ask the guests to take their seats?問:你怎么叫客人入座呢?A: Would you please take your seats?答:麻煩您坐一下好嗎?44. Q: What do you ask to see if the guest would l
30、ike to have an aperitif before ordering?問:如果客人想點菜前開胃酒你會怎么說?A: Would you like an aperitif before you order? / Do you care for a drink before you order?答:您想先來點開胃酒嗎?45. Q: If the guest complains that the soup is cold, what should you do?問:如果客人抱怨湯涼了,你該怎么辦?A: I will apologize to the guest and promise to return the soup to the chef immediately and get a fresh hot bowl of soup for the guest.答:我會給客人道歉并答應把湯收回,馬上給客人上一份新鮮的熱湯。46. Q: What question would you ask further when the guest orders coffee?問:客人點咖啡時,你會問什么問題?A: Would you like yo
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