賓 客 服 務(wù) 指 南

1、景 忠 山 萬 松 禪 苑 度 假 酒 店JingZhongShan WanSong Buddhist Temple Hotel尊敬的客人：歡迎您光臨萬松禪苑度假酒店您在景忠山溫馨的家。為了方便您使用酒店的服務(wù)設(shè)施，我們特為您準(zhǔn)備了這份服務(wù)指南。它詳細(xì)地向您介紹了我們的房間、特色餐廳等。希望為您居停提供方便，并滿足您的需求。如果您還需要任何幫助，請(qǐng)電話XXXX與大堂經(jīng)理聯(lián)系。如有緊急情況請(qǐng)撥XXXX。感謝您的光臨，并祝您居停愉快！總經(jīng)理物品出借物品出借 如您需要下列物品，請(qǐng)撥分機(jī)XXXX與服務(wù)中心聯(lián)系，我們將為您送至房間。熨衣板/熨斗 轉(zhuǎn)換電源 加濕器 枕頭酒店根據(jù)每位客人不同的需求，特別為您

2、準(zhǔn)備了貼心的特色枕頭服務(wù)，可供您選擇，如有需要可撥打XXXX與客房服務(wù)中心聯(lián)系。決明子枕薰衣草枕按摩保健枕磁石枕頸椎固定枕蕎麥枕茶葉枕玉石枕航空預(yù)訂服務(wù)如預(yù)訂或確認(rèn)機(jī)票，請(qǐng)至位于一層的商務(wù)中心或撥打分機(jī)XXXX與大堂經(jīng)理聯(lián)系。機(jī)場(chǎng)服務(wù)請(qǐng)撥分機(jī)XXXX與行李部聯(lián)系。大堂副理/前臺(tái)問詢?cè)O(shè)于酒店一層的大堂副理/前臺(tái)問詢可以協(xié)助您解決問題。請(qǐng)撥打分機(jī)XXXX或請(qǐng)總機(jī)幫助您與大堂副理/前臺(tái)問詢聯(lián)系。寵物托管服務(wù)如果您需要寵物托管服務(wù)，請(qǐng)您務(wù)必提前4小時(shí)撥打分機(jī)XXXX或與客房服務(wù)中心聯(lián)系。外幣兌換各種外幣可以在位于酒店大堂的外幣兌換柜臺(tái)辦理兌換業(yè)務(wù)。浴室用品如需要增添浴室用品，請(qǐng)您撥打分機(jī)XXXX與客房

3、服務(wù)中心聯(lián)系。美容美發(fā)中心美容美發(fā)中心的營(yíng)業(yè)時(shí)間是XXXX-XXXX，如預(yù)訂請(qǐng)撥打分機(jī)XXXX。行李服務(wù)如您需要運(yùn)送或行李寄存服務(wù)，請(qǐng)您撥打分機(jī)XXXX與禮賓部聯(lián)系。商務(wù)中心商務(wù)中心位于飯店一層，商務(wù)中心設(shè)施齊全，提供的服務(wù)項(xiàng)目有：秘書服務(wù)、傳真、打字、復(fù)印、掃描、快遞、個(gè)人電腦、國(guó)際互聯(lián)網(wǎng)、裝訂服務(wù)。如您有其他需要請(qǐng)撥打分機(jī)XXXX與商務(wù)中心聯(lián)系。結(jié)賬時(shí)間結(jié)賬時(shí)間是中午12:00，如您有意延長(zhǎng)住店時(shí)間，請(qǐng)您撥打分機(jī)XXXX服務(wù)中心聯(lián)系。如果您推遲結(jié)賬時(shí)間至下午18:00，那么將向您收取每日房?jī)r(jià)的50%。如超過18:00，您需另付一天的房費(fèi)。會(huì)議與宴會(huì)景忠山萬松禪院度假酒店的大宴會(huì)廳可以滿足不

4、同人數(shù)團(tuán)體的需要。需詳細(xì)咨詢請(qǐng)撥打分機(jī)XXXX與餐飲部聯(lián)系。信用卡本酒店接受以下信用卡：美國(guó)運(yùn)通卡、維薩卡、大萊卡、萬事達(dá)卡、JCB卡、牡丹卡、長(zhǎng)城卡、招行卡和龍卡。醫(yī)生服務(wù)如需要醫(yī)藥服務(wù)，請(qǐng)您撥打分機(jī)XXXX與大堂副理/前臺(tái)問詢聯(lián)系，或撥打分機(jī)XXXX與客房服務(wù)中心聯(lián)系。請(qǐng)勿打擾每天早XXXX客房部開始打掃房間，如果您不愿被打擾，請(qǐng)您開啟DND指示燈。每天XXXX客房部按慣例開始查房，如果您不愿被打擾，請(qǐng)您開啟DND指示燈，如果您不愿被電話打擾，請(qǐng)撥打分機(jī)XXXX與總機(jī)聯(lián)系。飲用水客房?jī)?nèi)免費(fèi)為您提供2瓶礦泉水，酒店的水源全部經(jīng)過軟化過濾處理，客房?jī)?nèi)還設(shè)有小酒吧。供電您房間中的電壓是220伏特

5、，如果您需要變壓器或萬能插頭，請(qǐng)您撥打分機(jī)XXXX與服務(wù)中心聯(lián)系。緊急情況如遇火災(zāi)、需報(bào)警或需要救護(hù)車，請(qǐng)您撥打分機(jī)XXXX由總機(jī)幫助您聯(lián)系。加床請(qǐng)您撥打分機(jī)XXXX與客房服務(wù)中心聯(lián)系。火警一旦出現(xiàn)火警，火警報(bào)警器會(huì)短時(shí)間報(bào)警。需緊急疏散，會(huì)繼續(xù)報(bào)警。如欲了解緊急疏散具體內(nèi)容，請(qǐng)參閱您房門上的緊急疏散圖解。鮮花如需鮮花服務(wù)，請(qǐng)撥打分機(jī)XXXX與客房服務(wù)中心聯(lián)系，請(qǐng)?zhí)崆?小時(shí)預(yù)定。商場(chǎng)/禮品從大堂可以通往一層的商場(chǎng)，營(yíng)業(yè)時(shí)間XXXX-XXXX客房服務(wù)如您需要補(bǔ)充房?jī)?nèi)用品或有其他需求，請(qǐng)您撥打分機(jī)XXXX，與客房服務(wù)中心聯(lián)系。濕洗與干洗服務(wù)每日上午XXXX以前收集的洗衣可在當(dāng)天完成，洗衣部可以為您

6、提供快洗服務(wù)，詳細(xì)內(nèi)容請(qǐng)您參閱房間衣櫥內(nèi)的洗衣單，需要客房部收洗衣，請(qǐng)您撥打分機(jī)XXXX。失物招領(lǐng)請(qǐng)您撥打分機(jī)XXXX與大堂副理/前臺(tái)問詢聯(lián)系或撥打分機(jī)XXXX通知總機(jī)。行李服務(wù)請(qǐng)撥打分機(jī)XXXX與行李部聯(lián)系。郵寄服務(wù)如需郵寄物品或文件請(qǐng)撥打分機(jī)XXXX與商務(wù)中心聯(lián)系。維修服務(wù)如您發(fā)現(xiàn)房間的家具或照明設(shè)備出現(xiàn)故障，請(qǐng)您撥打分機(jī)XXXX與客房服務(wù)中心聯(lián)系。留言服務(wù)請(qǐng)撥打分機(jī)XXXX與客房服務(wù)中心聯(lián)系，或與總機(jī)聯(lián)系。燙衣服務(wù)如您需要燙衣服務(wù)，請(qǐng)您在每日XXXX-XXXX撥打分機(jī)XXXX與客房服務(wù)中心聯(lián)系?？头款A(yù)訂如您再次光臨本酒店，或?yàn)槟耐?、親友訂房，請(qǐng)您撥打分機(jī)XXXX與預(yù)訂部聯(lián)系。送餐服務(wù)

7、送餐服務(wù)部為您提供20小時(shí)服務(wù)06:0002:00，請(qǐng)您撥打分機(jī)XXXX聯(lián)系，并參閱房間內(nèi)的送餐菜單。電話服務(wù)在您房間的電話都具有國(guó)際長(zhǎng)途直撥功能，操作方法請(qǐng)您參閱電話服務(wù)指南部分，或與總機(jī)聯(lián)系，我們會(huì)親自幫助您撥通國(guó)際長(zhǎng)途。鈴響5次后開始計(jì)費(fèi)。會(huì)客未辦理會(huì)客登記手續(xù)的店外客人不允許進(jìn)入客人房間，為保證安全，所有店外客人都要填寫會(huì)客登記，店外客人可在客人房間內(nèi)停留至23:00,23:00以后會(huì)客者可在大堂停留。叫醒服務(wù)請(qǐng)您撥打分機(jī)XXXX。安全指南 請(qǐng)您將貴重物品和現(xiàn)金放在您房間中的保險(xiǎn)箱里或者存放在前臺(tái)的保險(xiǎn)箱里，否則酒店不對(duì)財(cái)產(chǎn)丟失負(fù)任何責(zé)任。 出于安全原因，會(huì)客者可以在您的房間停留至23

8、:00，之后您可以在大堂接待您的朋友。所有的會(huì)客者都要在前臺(tái)進(jìn)行登記，沒有酒店的允許進(jìn)入客人的房間是絕對(duì)不允許的。 請(qǐng)您確保您的房間門在任何時(shí)候都是鎖好的。 請(qǐng)您在允許他人進(jìn)入您的房間之前使用門鏡。 請(qǐng)您注意緊急出口的位置，在如火警等情況出現(xiàn)時(shí)，請(qǐng)保持鎮(zhèn)靜，選擇最近的緊急出口疏散。 如有任何不明身份的人試圖進(jìn)入您的房間，請(qǐng)您務(wù)必立刻撥打分機(jī)XXXX通知大堂副理或撥打總機(jī)XXXX。 按照河北省河北省賓館防火安全管理規(guī)定，不允許客人在房間內(nèi)做飯及安裝大功率的電器設(shè)備。 請(qǐng)您不要自己檢修電器、如果您需要幫助請(qǐng)撥打分機(jī)XXXX與客房服務(wù)中心聯(lián)系。 任何易燃、易爆物品和其他危險(xiǎn)品都不允許帶入酒店。 除本

9、店員工外請(qǐng)您不要將您的房間號(hào)碼告訴任何陌生人。 請(qǐng)您不要在床上吸煙。 當(dāng)您離開房間時(shí)，請(qǐng)您關(guān)掉房間中的所有電器。 禁止在酒店從事如賭博等任何違反中華人民共和國(guó)法律的活動(dòng)。善意提示 您在酒店大堂、餐廳、酒吧等公共區(qū)域消費(fèi)或逗留時(shí)，請(qǐng)不要隨身攜帶大量現(xiàn)金、護(hù)照等貴重物品以免丟失，您可將貴重物品存入保險(xiǎn)箱。 請(qǐng)您在外出時(shí)不要聽信陌生人的介紹，去一些非正式的歌廳、酒吧等不良場(chǎng)所消費(fèi)，以免發(fā)生不愉快的事情。 在您外出乘坐出租車時(shí)請(qǐng)向司機(jī)索要發(fā)票，以便在發(fā)生物品遺失時(shí)方便查找。 在您外出購(gòu)物支付商販錢款時(shí)，請(qǐng)仔細(xì)檢查錢幣的真?zhèn)渭敖痤~，小心錢幣被調(diào)換。 酒店內(nèi)是禁止攜帶寵物的，如您需要寵物的托管服務(wù)，請(qǐng)撥打

10、XXXX與客房服務(wù)中心聯(lián)系。電話服務(wù)指南 為了您的方便，所有的房間都裝有國(guó)內(nèi)直撥和國(guó)際直撥電話。找人電話，受付電話和信用卡電話可以通過總機(jī)的幫助完成，同時(shí)收取服務(wù)費(fèi)。如何撥市內(nèi)電話：1.外線先撥“XXXX”2.聽到長(zhǎng)音后，撥電話號(hào)碼。如何撥國(guó)內(nèi)長(zhǎng)途：1.外線先撥“XXXX”2.聽到長(zhǎng)音后，撥區(qū)號(hào)和電話號(hào)碼 例：撥上海長(zhǎng)途6888,88,88 按XXXX,021 6888,88,883.在您撥完電話號(hào)碼后，可能您聽不到任何聲音（持續(xù)時(shí)間因地區(qū)遠(yuǎn)近而變化），但最多不超過30秒，您就會(huì)聽到接通的聲音。如何撥國(guó)際長(zhǎng)途：1.外線先撥“XXXX”2.聽到長(zhǎng)音后，撥區(qū)號(hào)和電話號(hào)碼 例：撥英國(guó)倫敦235,76

11、3 按XXXX,0044 171 235,7633.在您撥完電話號(hào)碼后，可能您聽不到任何聲音（持續(xù)時(shí)間因地區(qū)遠(yuǎn)近而變化），但最多不超過30秒，您就會(huì)聽到接通的聲音。4.如果您想了解世界其他城市與北京的時(shí)差，請(qǐng)撥打分機(jī)XXXX與大堂副理或前臺(tái)問詢聯(lián)系。如果您需要幫助，請(qǐng)撥打XXXX與客房服務(wù)中心聯(lián)系注：1.所有費(fèi)用以人民幣計(jì)算；2.所有電話費(fèi)將加收15%服務(wù)費(fèi)；3.及時(shí)您沒有講話，也將在5次長(zhǎng)音后自動(dòng)計(jì)費(fèi)；有人應(yīng)答即收費(fèi)，包括語音信箱應(yīng)答。4.如您對(duì)收費(fèi)標(biāo)準(zhǔn)有任何異議，請(qǐng)您和總機(jī)聯(lián)系，我們將隨時(shí)為您效勞；5.對(duì)于客人的錯(cuò)誤撥號(hào)，酒店將不負(fù)有責(zé)任，且同樣收費(fèi)。酒店分機(jī)總機(jī) XXXX行李部 XXXX

12、客房服務(wù)中心 XXXX送餐部 XXXX大堂經(jīng)理 XXXX房間至房間 XXXX+房間號(hào)碼市內(nèi)電話 XXXX長(zhǎng)途電話 XXXX語音信箱 XXXX叫醒服務(wù) XXXX餐飲部分暫無Dear Guest：A warm welcome to the Jingzhongshan WanSong Buddhist Temple Hotel “your Warm and Fragrant Home in Jingzhongshan .This Service Directory has been designed with your convenience in mind .It clearly introduc

13、es you to the many services available throughout the WanSong Buddhist Temple Hotel. From our Business Center , envious selection of restaurants-this guide will be able to answer most of your immediate questions .Should the information you require not be in this Directory, please do not hesitate to c

14、ontact out Assistant Manager/Imformation on XXXX who will be happy to assist you. Please remember,if there is any emergency ,contact XXXX for immediate assistance .Thank you for staying with us at the WanSong Buddhist Temple.Have a pleasant stay !General manager Amenities Rent If you need any of the

15、 following items. Please call the Service Center at the extension XXXX for assistance. We will send it to your room ASAP Ironing Boards/Iron Switching Power SupplyHumidifiers PillowAccording to the different needs of the hotel guests, providing for all kinds of peoples pillow to choose. If you need

16、the pillow, you will extension XXXX to contect Housekeeping Center.Semen Cassiae PillowLavender PillowHealth Care Massage PillowMagner PillowCervical fixation PillowBuckwheat PillowTea PillowJade PillowAirline Reservation For reservations or confirmation of the advanced booking , please contact the

17、China International Travel Service (CITS) Desk Iocated on the lobby level or out Guest Relations Officer at extension XXXX.Airport Transfer Please contact out Transportation Desk at extension XXXX.Assistant Manager/ImformationThe Assistant Manager is located in the lobby to assist you with special r

18、equirements . Please call extension XXXX or the Operator and ask for the Assistant manager/Imformation.Pet SittingFor (XXXX) hours advanced booking is essential .Please contact the Housekeeping CenterCurrency Exchange Foreign currency can be exchanged at the Foreign Currency Exchange Counter in the

19、hotel . Bathroom Amenities Please contact out the Housekeeping Center at extension XXXX for additional requirements.Beauty Salon The Beauty Center and Hair Salon open from XXXX-XXXX. For reservations please contact extension XXXX.Bell Service Please contact the Bell Service in the lobby at extension

20、 XXXX.Business Center Our Business Center is located on the first floor of our hotel. It is fully equipped and offers a range of services such as secretarial assistance ,facsimiles, copying, printing,EMS Courier, Scanning, personal computers , Internet service, and binding service. Please call exten

21、sion XXXX for further enquiries.Check-Out Time Check-Out Time is XXXX. Please contact the Service Center at extension XXXX if you wish to extend your stay .An additional XXXX of the daily room rate will be charged for extended Check-Out time up to XXXX and an additional daily room rate for exceeding

22、 XXXX.Conventions and BanquetsJingZhongShan WanSong Buddhist Temple Hotel can accommodate a gathering of any size with our Function Room, which can be partitioned. Please dial XXXX for further Information .Credit Cards The following credit cards are accepted in our hotel : American Express, Visa, Di

23、ners Club , MasterCard, J.C.B ., Peony Card, Great Wall Card, Merchants Card and Dragon Card.DoctorPlease contact the Assistant manager/Imformation at extension XXXX or our Housekeeping Center at extension XXXX.Do Not DisturbRooms are made-up from XXXX daily .If you do not wish to be disturbed, plea

24、se turn on the DND indicator light. There is a routine room check after XXXX daily. Please turn on DND the indicator if you do not wish to be disturbed. If you wish to stop incoming telephone calls to your room please contact the Operator at extension XXXX.Drinking WaterMineral water is available in

25、 your minibar and we also provide 2 bottles of mineral water for free at night duty.Electricity/Power SupplyElectricity Supply in all rooms is 220 volts 50 cycles. Transformers and adaptors are available with a security deposit from Housekeeping Department .Please call extension XXXX.Emergency For f

26、ire, Police or Ambulance , contact the telephone operator at extension XXXX and ask for the Guest relations Officer.Extra BedPlease contact our Housekeeping Center at extension XXXX.Fire AlarmFire alarm signal-ringing of bells for a short period.Evacuation signal-continuous ringing of bells.For

27、 details of emergency exits, please refer to the fire exit plan of your room door.FlowersFor flower arrangements please contact the Housekeeping Center at extension XXXX. Four hours prior notice is recommended.Hotel Shop/GiftsThe Hotel Shop is located on the ground floor accessible from the lobby. F

28、rom XXXX to XXXX.Housekeeping For additional supplies to add to your comfort ,or any special requirements, please contact the Housekeeping Center at extension XXXX.Laundry and Dry cleaning ServiceSame day service for articles handed in before XXXX. Special express service can be arranged. Please see

29、 the laundry list located in your closet for details. Call extension XXXX for collection.Lost PropertyPlease contact our Assistant manager/Imformation at extension XXXX or the Operator at extension XXXX.Luggage Handling ServicePlease contact the Concierge Desk at extension XXXX.Mail ServiceFor poste

30、d items please contact the Business Center at extension XXXX.Maintenance ServiceShould you find any faulty fixtures or lightings in your room, please contact the Housekeeping Center at extension XXXX.Message Please contact the Housekeeping Center at extension XXXX or check your voice mail at extensi

31、on XXXX.Pressing ServiceAvailable from XXXX to XXXX daily, Please contact the Housekeeping Center at extension XXXX ReservationsRoom  reservations for your return trip or for your colleagues and friends can be made with the  Reservations Office at extension XXXX/XXXX.Room ServiceAvail

32、able 20 hours . For menu selection, please refer to the room Service menu and call extension XXXX.Telephone ServiceThe telephone in your room is equipped with an International Direct Dialing system .For details, please refer to the Telephone Service Guide or contact the Telephone Operator who w

33、ill personally assist you in making overseas calls .Billing starts after 5 rings.VisitorsOutside visitors are not allowed in the guest rooms unless accompanied by registered guests .For safety reasons all visitors are required to register. Visitors may be received in guest rooms until 23:00.After 23

34、:00 visitors can be entertained in the Hotel Lobby or other entertainment outlets.Wake up CallsPlease call extension XXXX.SAFETY AND SECURITYl Please deposit  your cash and valuables in the room safe or in the safe deposit box in the Business Center. The hotel shall not be held responsible for

35、any loss of money or guest property.l For security reasons, visitors may be received in guest rooms until 23:00 and after that time in the lobby. All guests must be registered at the front desk.Turning rooms over to unregistered people without the permission of the hotel management is strictly prohi

36、bited.l Please ensure your room door is always locked.l Please utilize the view port before admitting anyone into your room.l Please observe the location of th fire exits. In the unlikely event of fire or smoke, stay calm and proceed to the nearest exit.l If you are in doubt of the identity of any p

37、erson trying to gain access to your room ,alert our Assistant Manager immediately at extension XXXX.l In accordance with the HeBei Government regulations , guests are prohibited from cooking or using electrical appliances such as irons ,hot plates.l Please do not attempt to repair out of order elect

38、rical appliances yourself .Call the Housekeeping Department at extension XXXX if such service is repaired.l Flammable materials, explosives or other dangerous articles are not permitted on the hotel premises .l Please do not reveal your room number to any unknown person except our staff in uniform .

39、l Please refrain from smoking in bed .l Please turn off all electrical fixtures or equipment in the hotel room whenever you leave your room.l Gambling and other  activities  violation the law of the People Republic of China are prohibited in the hotel.Well-meaning Reminder l If you stay in

40、 the hotel public area, such as the Lobby, Outlets, the Bar,etc., please do not carry massive value of the cash ,passport or this kind of valuables with you in case of any loss. You may deposit your cash and valuable belongings in the safe of your room or Business Center.l When you are out of the ho

41、tel ,please do not accept the recommendation from strangers to consume in some informal KTV centers or bars ,in order to avoid the unpleasant experience ,for which the hotel shall be not liable .l When you go out by taxi ,please ask for the receipt from the driver. In case of any loss of your belong

42、ings, you may contact the driver and find your loss conveniently.l Upon paying for purchasing goods out of the hotel ,please be careful to avoid receiving fake notes.l The pet isnt insaid the hotel, if you need the trusteeship service, at extension XXXX,for Housekeeping Center.Telephone Service Guid

43、eFor your convenience, all rooms are equipped with IDDInternational Direct Dialingand DDDDomestic Direct Dialingtelephones.Persons “to” person, collect and credit card calls can be assisted through the hotel telephone operator. A handling fee will be levied for such services.How to make a localcityc

44、all:1. Press” XXXX” for an outside line and wait for the tone signal.2. Dial the desired telephone number.How to make a DDDDomestic Direct Dialingcall:1. Press” XXXX” for an outside line and wait for the tone signal.2. Dial the area citycode followed by the desired telephone number.Example: To call

45、Shanghai 6888.88.88,Press XXXX.0216888.88.883. After dialing the number, there may be a silent period of up to 30 seconds. before you are connected to a tone signal,duration and types of tone signals wary from destination to destination.How to make an IDDInternational Direct Dialingcall:1. Press” XX

46、XX” for an outside line and wait for the tone signal.2. Dial the internationalcountry code followed by the area citycode and then the desired telephone number.Example: To call London City, England 235.763,press XXXX.0044 171 235.7633. After dialing the number, there may be a silent period of up to 3

47、0 seconds. before you are connected to a tone signal, duration and types of tone signals vary from destination to destination.4. To find out the time difference between Beijing and other destinations around the world , please refer to the Time Difference Part of guide.If you need any assistance , pl

48、ease contact the telephone operator at extension1. All charge are in RenminbiRMB2. All telephone calls are subject to 15% service charge.3. Billing starts after 5 rings ,even if your call has neo been connected.4. For any enquiries on telephone price tabulation, kindly contact our telephone operator

49、s who will be glad to assist you.5. The hotel will not entertain claims for charges due to incorrect dialing.HOTEL EXTENSIONOperator - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -XXXX Bell Service- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -XXXXService Center- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -XXX