【圖文】外貿(mào)詢盤回復(fù)技巧(精)

1、阿也巴巴版權(quán)所白1999-2007Alibaba com詢盤處理技巧樂寶兒童裝批發(fā)網(wǎng)www.leboar. com阿也巴巴版權(quán)所白1999-2008詢盤分析詢盤回復(fù)Alibaba com詢客戶跟進(jìn)cAlibaba com外貿(mào)成交步驟ALIBABA上的買家踴躍加入1cAlibaba comAuchan 歐尚(ycKodakB&CHME阿也巴巴版權(quán)所白1999-2008cAlibaba com外哽人員洽後外啜曲務(wù),躍到的北同問題是什么阿!I!巴巴版權(quán)所有 1999-2007CAlibaba com1.我回復(fù)了買家為什么買家不理我?郵箱收不到郵件密度發(fā)送時(shí)間，客戶看郵件的時(shí)間客戶休假阿也巴巴

2、版權(quán)所白1999-2008cAlibaba com2.為什么有些買家聯(lián)系了幾次就沒音了？客戶不相信我市場周期客戶度假或在出差已在聯(lián)系其它供應(yīng)商郵件表達(dá)不清楚阿星巴巴版權(quán)所勺1999-2008CAlibaba com3和客戶一直都有郵件聯(lián)系，但是客戶 就是不下訂單如果是個(gè)專業(yè)客戶，很有可能是和其它的 供應(yīng)商正在合作脫離不了。信息收集，有可能成為競爭對手，業(yè)務(wù)范 圍之外的問題謹(jǐn)慎回答。cAlibaba com4.反饋好多啊，可沒有我想要的大買家?什么是大買家？沒有天生的大買家；適合 的帶來利潤的是最好的,superdeal;大客戶喜歡試訂單.由于自己的沒有相對應(yīng)的條件可以和大客 戶合作，阿里巴巴海

3、外推廣推薦。等等.阿車巴巴版權(quán)所冇1999-2007CAlibaba comSuperdealsSuperDeal一個(gè)優(yōu)勢產(chǎn)品的免費(fèi)推廣 平臺。只要客戶的產(chǎn)品在價(jià)格、最小 起定量，庫存產(chǎn)品，高科技及新產(chǎn)品等 方面有競爭力，就能獲得推廣。阿也巴巴版權(quán)所勺1999-2007Alibaba com阿里巴巴的大買家推廣視頻廣告推廣大買家采購參展計(jì)劃參!區(qū)八FI關(guān)鏈?妾litirerrcWe仙 Serxcspurer H 沏ftwertnxticn&Real:etriclEquirent &fesionicCcrrponents P 如onmentss InyantayionAccess

4、orieslotf AIDQa 幾 om Luiich( (n New CIWMTrustPU Product forkidrvidiMhTrade with the WorldLatestBuying寫 Canned TunaPE PIPEvehicle lockRecyclingSuoerDealsV21-Jul China kxlia AllCMiNriesHilMy.Check Your New Mess aae siLatest Selling Leadsuaii ai ui iqs i iai iu Display Yo JoinExport toChinaNow!TopazGem

5、stoneus$1.5Mn.21-Jul2l-Jd5*1 Dual SIM TV Mobil.阿蚩巴巴版權(quán)所何1999-2008Alibaba comjCO Alibaba comfr aoe scans hore *t orFo Gullet nMy AlitMl/珂里巴巴厲這僅看箋的左也界各地訪聞訥巴巴良住和巴巴網(wǎng)站的艮絆您玫在韓目以運(yùn)過實(shí)貳肖 沖曲歪上的電飴.銘PHfi址A羨農(nóng)號處心？PatyoniaAimcrrtaria 2006PemixAwnerrtaria 2006 Maltavilafre$hAbmerrtaria 2006Spin方 WSW cAlibaba comBreak

6、 intonepremium UK marketswpioAoeoWWjCANOttf !MGS Morethan10millionpartygoods wianiadM LA押刀Land a big contractsorhome furnishings機(jī)令你是全球焦點(diǎn)匹訂單萬彳中JBM*13詢盤分析cAlibaba com案例1Dear Sir,Our company XXXXXXXX is a wholesaler forpest control supplies in Italy. We areinteresting for your sprayers so please sendus

7、 a catalog and a price list for them cAlibaba com案例2Dear Sir,We are interested in your products Please send us details of your product specifications andprice terms for CIF GenovaWe look forward to hearing from you soon.xxxxxCompany:ABCAddress:XXX ItalyBusiness Email:XXXXXXXXXTelephone:0039-xxxcAlib

8、aba comFax:0039-xxx阿惟巴巴版權(quán)所有1999-2008cAlibaba com案例3Dear Amy, please quote for:AlNiCO V cylinder, axially magnetizedQUANTITY :N 20.000 pcs/lotSHIPMENT :CIF Los Angeles by seaThanks in advance and best regards.Mr. Travis WinnABC CompanyAddress : xxx District CA USABusiness Email : Phone : 001-xxxFax :

9、 001-xxx阿星巴巴版權(quán)所冇1999-2008cAlibaba com1.詢盤的價(jià)值有（無）收件人稱呼有（無）對產(chǎn)品的詳細(xì)詢問有（無）自己公司的背景介紹客戶的EMAIL后綴是（不是）其網(wǎng)站的落款有（沒有）自己公司網(wǎng)址和聯(lián)系電話cAlibaba com202.詢盤分類（內(nèi)容）1）毫無關(guān)系的詢盤.2）沒有提到相關(guān)產(chǎn)品，只是大致尋求合作的詢盤.3）有提到具體產(chǎn)品的詢盤4）提到產(chǎn)品的同時(shí)還需要一些價(jià)格、裝箱和出貨資料的詢盤阿!卩巴巴版權(quán)所有1999-2008CAlibaba com3.詢盤分類（動機(jī)）1、索要樣品型D2、信息收集型DcAlibaba com3、目標(biāo)不明確型C4、目標(biāo)明確非專業(yè)型B5

10、、目標(biāo)明確專業(yè)型A4.如何處理不同類別的郵件1）過濾索要樣品型D信息收集型D2）培養(yǎng)目標(biāo)不明確型C3）主攻目標(biāo)明確專業(yè)型A目標(biāo)明確非專業(yè)型BAlibaba comcAlibaba com1、詢盤回復(fù)24cA%詢盤回復(fù)時(shí)間及時(shí)根據(jù)時(shí)差重點(diǎn)回復(fù)港、臺、日、韓、澳大利亞馬上回復(fù) 印度上午11:00前 申東下41:00#歐洲下午3:00前美國、加拿大、墨西哥等美洲和拉美國家 下午下班前無法當(dāng)天及時(shí)回復(fù)的，說明原因。23A峑詢盤回復(fù)格式五要點(diǎn)稱呼：帶上客戶姓名問候語：禮節(jié)呼應(yīng)正 文：有問必答 無法回答則給出解釋 重點(diǎn)突出意思明確結(jié)束語：希望對方的回復(fù)落款：統(tǒng)一規(guī)范信息完整cAlibaba comDear

11、 Sir or Madam,-稱呼How are you?-問候Many thanks for your inquiry dated XXXXX-呼應(yīng)-正文we are looking forward to your early replyo 結(jié)束語Sincerely yours/Yours faithfully/Best regardsXXXExport ManagerHangzhou xxx Co., Ltd8th Gaofeng Road,QuZhou, Zhejiang,32500(),China-落款Tel: 0086 0571-XXXFax: 0086 0571-XXXE-mail

12、: W ebsiterRitp:xxx.&T25cAlibaba comDEAR MR. JONE,SAMSPRING ROLLS ANI)BEST REGARDS落款cAlibaba com283.郵件主題新客戶郵件中找需求點(diǎn)老客戶具體到談判環(huán)節(jié)擬定標(biāo)題 產(chǎn)品促銷/新產(chǎn)品上市 注意用詞的選擇阿星巴巴版權(quán)所有1999-2007CAlibaba com4.正文內(nèi)容七要素1）產(chǎn)品型號和配制（用圖片）2）突出產(chǎn)品性能和所擁有的各項(xiàng)認(rèn)證3）按訂貨的數(shù)量及有效時(shí)間給出的報(bào)價(jià)4）目的港的信息（FOB, CIF, ）5）巧妙的應(yīng)用電子版的catalog和 price listcAlibaba com

13、296）給自己的公司簡介做重點(diǎn)介紹7）與此買家需求相關(guān)的其他必要信息cAlibaba com阿巴巴版權(quán)所白1999-2008舉例Pet Cloth Model Number: PetlOOlPrice: US$.(Fob shanghai)Packing: X X(cm)， /ctn，.kg/ctiiMinimum Oirder Qty:Delivery Time:29cAlibaba com5.報(bào)價(jià)對開始有反饋的客戶，設(shè)定梯度報(bào)價(jià)例如：設(shè)定MOQ(最少定貨量)-MOQ是什么價(jià)格，散貨是什么價(jià)格.整個(gè)集裝箱，或者全年合作是什么價(jià)格.談模具費(fèi)用.cAlibaba com阿巴巴版權(quán)所白1999-2

14、008收取樣品費(fèi)用(如何應(yīng)對免費(fèi)要樣品者)阿!I!巴巴版權(quán)所勺1999-2007cAlibaba com AINiCo5 ring(Br: 5()OGs, bHc: 6000e, (BH)max: 5.0MGOe ):USD20.20/pC Quantity：10pcs/lot Tooling cost：USD150.00 Total：USD352.00 Payment: T/T at sight upon receipt of the goods. Shipment: By UPS with freight collected. Delivery: ETD China about 28 da

15、ys after receiving yourprepayment for the Tooling Cost Tooling cost: T/T the tooling cost USD150.00 in advancebefore the production started.cAlibaba com6.做公司簡介常犯的幾個(gè)錯(cuò)誤夸大事實(shí)和實(shí)際完全不符合.側(cè)重點(diǎn)不明確或者是沒有側(cè)重點(diǎn).套用另外一家公司的簡介.生搬硬套翻譯成英文不知道在寫什么東西. 等等.cAlibaba com案例1:XXX Molding Technology Co., Ltd. was established in 199

16、8 We areone of the leading manufacturers in China specializing in designing,researchi ng, developi ng, manufacturing and processingprofessional die casting molds and die casting products Our productline includes die-castings, automotive parts, motor parts,electromechanical products, and tools.We exp

17、ort our products to USA and Europe.cAlibaba com案例2：XXX Molding Tech no logy Co., Ltd Was established in 1989, and isgrowi ng into a inter national oriented compa ny with her more than 10years professional experience in the field of die casting molds .During the past ten years, we have established th

18、e full process fromProto-type Samples, Quantity Production, Quality Control, toFabrication and Technical support. Up to now, 90% of our productshas been widely used in many kinds of application in Europe andUSA XXX Molding Technology Co., Ltd. has certified IS09002 by UK ASQuality Management, UK.AIW

19、據(jù)不同文化特點(diǎn)回復(fù)日本E）如果把這種規(guī)格的玩具做的更小一些，它的具體規(guī) 格是多少？貴司有沒有做過更小的規(guī)格？請告訴我 們規(guī)格改變后它的具體參數(shù)。美國A）貴司的玩具非常漂亮，我們很喜歡，謝謝您。請問 能不能做的更小一些？會不會更精致漂亮？英國C）請你把該玩具的各個(gè)規(guī)格更加詳細(xì)地介紹一下德國D）這種規(guī)格太大了，我們需要更小的規(guī)格，包裝更精 美，這是我們市場的需要。法國B）你的玩具能不能做的更小一些？小一些看上去更富 有情調(diào)。Alibaba com詢盤回復(fù)總結(jié)快 準(zhǔn) 狠阿也巴 L1 版權(quán)所有1999-2008cAlibaba com三、跟進(jìn)客戶阿!1!巴巴版權(quán)所勺 1999-2008cAlibaba

20、 com跟進(jìn)客戶 WHY? HOW?買家買家一般不會馬上給你下單買方市場自身一個(gè)詢盤說明不了什么 不要讓你的客戶忘記你 買家是最好的老師HOW如何知道是主攻方向的客戶？cAlibaba com_ _WHYAlibaba com阿冊巴巴版權(quán)所有1999-2008cAlibaba com主攻客戶的判斷標(biāo)準(zhǔn)例如：詢問產(chǎn)品的包裝尺寸.和其它同類產(chǎn)品之間的差杲.詢問產(chǎn)品的對應(yīng)認(rèn)證.產(chǎn)品的關(guān)鍵零部件要求.加工過程中的應(yīng)用工序. 一個(gè)不離譜的價(jià)格要求.阿韭巴巴版權(quán)所冇1999-2008CAlibaba com1對于沒有任何回復(fù)的客戶周期性的跟進(jìn)，針對上次的報(bào)價(jià)節(jié)日的問候放假通知價(jià)格變動cAlibaba co

21、m詢盤跟進(jìn)（一）Dear Sirs,Having no news from you for several days.Fd like toknow your comments on our quotations /samplesdated xxxx.Any comments by return will be highlyappreciated. It will be our great pleasure訐we could co operate with you in near future.Thanks for your kind attention. Looking forward toyour prompt response.B Rgds阿車.巴巴版權(quán)所何1999-2008c皿詢盤跟進(jìn)（二）Dear sirs,How are you. Hope everythin