《五星級(jí)酒店運(yùn)營(yíng)管理實(shí)務(wù)》康體娛樂(lè)部管理實(shí)務(wù)

1、 PAGE PAGE 3目錄CATALOGUE第一章第二章康體娛樂(lè)部組織結(jié)構(gòu)圖1ORGANIZATION CHART康體娛樂(lè)部各崗位職責(zé)22.1康體娛樂(lè)部經(jīng)理2.1康體娛樂(lè)部經(jīng)理H&R DEPT Manager22.2康體娛樂(lè)部秘書H&R DEPT Secretary32.3夜總會(huì)督導(dǎo)Night Club Captain52.4夜總會(huì)音響師Night Club DJ62.5康體中心督導(dǎo)Health Center Captain72.6康體中心員工Health Center Attendant82.7桑拿中心督導(dǎo)Sauna Center Captain92.8桑拿中心迎賓員Sauna Cente

2、r Hostess102.9夜總會(huì)、桑拿酒吧服務(wù)員Night Club & Sauna Bar Attendant112.10桑拿更衣室服務(wù)員Sauna Locker Attendant122.11桑拿水池服務(wù)員(擦背技師)Sauna Health Technician132.12桑拿休息室服務(wù)員Sauna Lounge Attendant142.13游泳池督導(dǎo)Swimming Pool Captain152.14游泳池服務(wù)員Swimming Pool Attendant162.15美容美發(fā)督導(dǎo)Beauty Salon Captain172.16美容美發(fā)師Cosmetologist182.17

3、KTV 督導(dǎo)KTV Captain192.18KTV 服務(wù)員KTV Attendant202.19戶外運(yùn)動(dòng)督導(dǎo)Outdoor Sports Captain212.20戶外運(yùn)動(dòng)服務(wù)員Outdoor Sports Attendant222.21攀巖運(yùn)動(dòng)服務(wù)員Trend-wall Attendant23第三章3.1康體娛樂(lè)部各崗位工作程序24H&R DEPT STANDARD OPERATION PROCEDURE健身房工作程序Fitness Center24臺(tái)球室工作程序Billiard Room25棋牌室工作程序Chess & Cards Room26乒乓球室工作程序Table-tennis R

4、oom27保齡球室對(duì)客服務(wù)工作程序 Bowling Room Service283.7高爾夫球場(chǎng)工作程序Golf Court303.7高爾夫球場(chǎng)工作程序Golf Court303.8攀巖的工作程序Trend-wall313.9夜總會(huì)工作程序Night Club323.10夜總會(huì)營(yíng)業(yè)前服務(wù)操作程Pre-opening Service333.11夜總會(huì)營(yíng)業(yè)間服務(wù)操作程序Opening Time Service343.12夜總會(huì)營(yíng)業(yè)后服務(wù)操作程序Closing Time Service353.13音控室工作程序DJ Room363.14KTV 包房工作程序KTV Private Chamber373

5、.15美容美發(fā)廳服務(wù)工作程序Beauty Salon Service383.16游泳池的服務(wù)工作程序Swimming Pool Service393.17桑拿浴室工作程序Sauna Bathroom403.18按摩服務(wù)工作程序Massage Service413.19夜總會(huì)、桑拿酒吧準(zhǔn)備Night Club & Sauna Bar Preparing423.20酒吧服務(wù)程序Bar Service433.21酒吧調(diào)酒員酒吧準(zhǔn)備Bartender Preparing443.22酒吧調(diào)酒員領(lǐng)用酒水Bartender Receiving453.23制作雞尾酒水果裝飾物Cocktail Fruit Tr

6、imming463.24擦拭杯具的工作程序Glass Polishing473.25酒水供應(yīng)的工作程序Wine & Beverage Supplying483.26酒水報(bào)損的工作程序Wine & Beverage Scrap493.27酒吧之間酒水調(diào)撥Inter Bar Transfer503.28酒水盤點(diǎn)的工作程序Wine & Beverage Inventory513.29冰箱使用的工作程序Refrigerator Using523.30結(jié)賬服務(wù)程序Check-out53第四章4.1康體娛樂(lè)部管理制度54H&R DEPT MANAGEMENT SYSTEM設(shè)施設(shè)備管理制度Equipment

7、 & Facilities544.2安全與事故處理制度Safety & Accident Dealing554.3部門例會(huì)管理制度Department Regular Meeting564.4各項(xiàng)目例會(huì)管理制度Section Regular Meeting574.5康體項(xiàng)目管理制度Health Center584.6夜總會(huì)管理制度Night Club594.7桑拿浴室管理制度Sauna Bathroom604.8美容美發(fā)廳服務(wù)管理制度Beauty Salon614.9部門安全防范制度Department Safety Prevention624.10游泳池管理制度Swimming Pool63

8、4.11KTV 包房服務(wù)管理制度KTV Private Chamber644.12夜總會(huì)、桑拿酒吧衛(wèi)生Night Club & Sauna Bar Hygiene654.13戶外運(yùn)動(dòng)管理制度Outdoor Sports664.14康體中心衛(wèi)生管理制度Health Center Hygiene674.15娛樂(lè)中心衛(wèi)生管理制度Recreation Center Hygiene684.16戶外運(yùn)動(dòng)衛(wèi)生管理制度Outdoor Sports Hygiene69第五章5.15.25.35.45.55.65.75.85.95.105.115.12康體娛樂(lè)部?jī)?nèi)部運(yùn)轉(zhuǎn)表格70H&R DEPT INTERIOR

9、OPERATION LIST保齡球館球道單Bowling Alley List70客用品申領(lǐng)單Amenities Receiving List71點(diǎn)歌（曲）單Song Ordering List72戶外運(yùn)動(dòng)賓客登記單Outdoor Sports Guest Registration Form72戶外運(yùn)動(dòng)物品租用單Outdoor Sports Tools Renting List73康體娛樂(lè)部交接班日志H&R DEPT Shift Diary74常客客史檔案Frequent Guest History75桑拿中心服務(wù)費(fèi)簽單Sauna Center S/C Signing List76康體中心賓客登記單Health Center Guest R