Ill have to have my cell phone replaced說課設計課件

Unit4I’llhavetohavemycellphonereplaced.中等職業(yè)教育課程改革國家規(guī)劃新教材Period1教材分析教學目標說課流程學情分析教學重、難點教法、學法教學過程教學反思教材分析本節(jié)課的教學內容是高等教育出版社出版的《英語》基礎模塊3（第二版）第四單元中的第一課時，本節(jié)課要求學生學習掌握顧客投訴時的詞匯、句型以及投訴時描述的問題和對問題的處理方式，主要培養(yǎng)就某件事進行投訴和處理投訴的口語表達能力。

學情分析本課的教學對象是14級農藝班的學生，共51人,其中男生44人,女生僅7人,男女生比例嚴重失調，對于英語的學習積極性不高，且學生基礎比較薄弱，有厭學情緒，甚至有疑慮和抵觸的心理。這就要求老師耐心指導,設法創(chuàng)設情境,以培養(yǎng)學生的學習興趣，從而提高學習效率。知識目標能力目標情感目標教學目標1.學習并掌握詞匯complaint,replace,refund,under

2.學會使用“...doesn’twork”，wrongwith...”,“I’llhavetohave...replaced.”等描述問題并尋求解決辦法。初步了解并掌握顧客投訴時描述的問題和對問題的處理方式。學習初步的服務意識，能夠以較專業(yè)的方法對待顧客投訴。bedisappointedat,repairandsoon.“thereissomething

guarantee,教學重點教學難點1.顧客投訴所涉及的詞匯和句型。2.顧客投訴時描述的問題和對問題的處理辦法。培養(yǎng)就某件事進行投訴和處理投訴的口語表達能力。創(chuàng)設學習氛圍激發(fā)學習欲望增強學習興趣任務設置法小組合作法情境教學法創(chuàng)設問題情境培養(yǎng)問題意識促進思維發(fā)展組織探究活動提高實踐能力培養(yǎng)創(chuàng)新精神教法分析堅持以“教師為主導，學生為主體，任務為基礎”的教學策略。理論依據(jù)：合作探究自主學習網(wǎng)絡查詢學法指導課前預習歸納整理教學過程設計自主學習探索新知課堂小結課前預習創(chuàng)設情境課后作業(yè)拓展練習突破難點小組合作突出重點任務驅動引導啟發(fā)

1.利用網(wǎng)絡查資料，初步了解在商場客戶與商家產(chǎn)生糾紛的有聲文件或圖文資料。

2.預習課文，試讀對話，初步了解文章大意。

3.讓學生指出自己在預習課文時遇到的問題。

學生課前準備（詳見附表:學生預習方案）Lead-in(創(chuàng)設情境，引入新課）Lookatthevideo,justguesswhat’swrongwiththem.Situation1：

Lookandmatch.a.Itisbroken.b.Itisthewrongsize.c.Itisstained.d.Somecomponentsaremissing.Situation2Thinkandlist.

○whenpeoplegetthewronggoods.○whenthereissomequalityproblem.○whenpeoplearenotsatisfiedwiththeservice.○whentheclerkisnotpolite.○whenthegoodsaredamaged.

○whenthegoodsaredelayed.

○whenthereissthwrongwiththegoods.

Task1Staff:Goodmorning!HowcanIhelpyou,sir?Tim:I’llhavetohavemycellphonereplaced.Iboughtthiscellphoneinyourshopbutthereseemstobesomeproblemwiththebattery.Staff:What’stheproblem?Tim:Thepowerofthecellphonecannotlastforawholeday.Staff:Areyousureyouhavemadeafullchargeforyourcellphone?Tim:Yes.Staff:Whendidyoubuythiscellphone?Tim:Iboughtitthreedaysagoandit’sstillunderguarantee.I’mverydisappointedatitsquality.Staff:I’msosorryfortheinconveniencewehavecausedyou.WouldyoupleaseshowmeyourreceiptsothatIcantakedownsomedetails?Tim:OK.Hereyouare.Staff:We’llgetthiscellphoneexchangedforyouinnotime.Tim:Thankyou.對話原文Listen,readandunderline.Readandcomplete.再讀對話，回答問題

1.WhydoesTimgototheshop?2.What’s

wrongwiththecellphone?

3.WhendoesTimbuyit?

4.HowdoesTimlikethecellphone?

5.WillthestaffgiveTimarefundorareplacement?Task2?

1.Iboughtthiscellphoneinyourshopbutthereseemsto

besomeproblemwiththebattery.

2.Thepowerofthecellphonecannotlastforawholeday.

3.Iboughtit…andit’sstillunderguarantee.

4.I’mverydisappointedat….

5.We’llgetthiscellphoneexchangedforyouinnotime.Guideandcomplete.(教師引導，學生思考)Sentencestraining:(1)Ibought這部手表inyourshopbutitdoesn’t

workverywell.(2)Thiscomputer有問題andwhenI

玩游戲yesterday,Ifoundit總是死機

.(3)Iboughtit兩個月前

andit’s仍在保質期內.(4)I’mverydisappointedat你們的售后服務

.(5)I’drather換一雙鞋子

,please.Task3Lookandtalk.兩人一組，根據(jù)下面的圖片，用所給句型對話。A:I’llhavetohavethis_______________________________.B:Whatistheproblem?A:Iboughtthisinyourshopbut

______________________.B:_______________________________________________.Task4Readandcomplete.

Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:Goodmorning!HowcanIhelpyou,sir?I’llhavetohavethisTV_______.What’stheproblem?IboughtthisTVinyourshopbutthereis____________withit.Whendidyoubuyit?Iboughtitoneweekago.I’mvery___________atitsquality(質量).I’msorry.Wouldyoulikea________?No,IwanttohavethisTV________.Noproblem,sir.We’llgetitexchangedforyouinnotime(馬上).Thankyou.replaceddisappointedrefundreplacedsomethingwrong拓展練習,突破難點Readandcomplete.

Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:Clerk:Tim:Goodmorning!HowcanIhelpyou,sir?I’llhavetohave________________.What’stheproblem?IboughtthisT-shirtinyourshopbut___________size.Whendidyoubuyit?Iboughtitoneweekago.I’mvery___________atitsquality.I’msorry.Wouldyoulikea________?No,Iwantto_____________.Noproblem,sir.We’llgetitexchangedforyouinnotime.Thankyou.disappointedrefundthe

T-shirt

replacedit

is

of

the

wronghave

it

replacedLookbackSummary（課堂小結）1)Keywords＆expressions:

battery,replace,damage,inconvenience,receipt,quality,refund,exchange,have…replaced,beunderguarantee,be

disappointedatandsoon.2)Sentencepatterns:a.…doesn’tworkandwhenI…yesterday,Ifound…b.Iboughtit…andit’sstillunderguarantee.c.I’mverydisappointedat….d.I’dratherhave…replaced/getarefund.Homework1.Lastweekyouboughtanewwatchfromthesuper-market.Butnowyoufinditdoesn’tworkwell.Soyougotothesupermarkettoaskforarefund.Makeadialoguewithyourparterusingwhatwehavelearntinthisp