導游英語課件Section ten Handling Accidents

(導游英語課件）SectiontenHandlingAccidentsDialog1GettingthePassportLostBobisanAmericantouristnowhavingatripinShanghai,andMr.LiishistourguidefromChinaYouthTravelAgency.NowBobtellsMr.Lithathegetshispassportlost.Justthen,atourist,Allen,inthesamegroupfindsit.Bob:Oh,mygod,whatshouldIdo?Li:What’swrong,Bob?Whydoyoulooksoworried?Bob:Ican’tfindmypassportnow,Igotitlost.Li:I’msorrytohearthat,butIdon’tthinkit’sreallymissing.Haveyoutakenacarefullookatallyourpocketsandyoursuitcase?Bob:WhatshouldIdothenwithoutmypassport?Li:Couldyouremembertheplaceyouuseditforthelasttime?Bob:IusedityesterdayeveningwhenIwasinthatsouvenirshop.IrememberItookitinmyhandonthewaybacktothehotel.Li:Don’tworry.Wecangotothatstoreandthehoteltoseewhetheritisthere.Bob:Meaningless.Ididgotothestore,Ifailed.AndIdidn’tfinditinthehotel.Li:Sorry.Ifthen,youhavetogetanewpassport.Bob:IsiteasytomakeanewoneinChinaforme?Li:Notverycomplicated.Bob:Whatshouldwedonow?Li:Ihavetoreportthecasetomytravelagencyandgetthedocumentthatindicatesthelossofyourpassport.Bob:Whatelse?Li:WeshouldreportthecasetoShanghaiPublicSecurityOfficeandgotheretohavethelosscertificate.Bob:Andthen?Li:YoushouldgototheEntryandExitOfficeofShanghaiMunicipalPublicSecurityBureautoapplyfora“l(fā)ostpassportcertificate”.Bob:WhatshouldItakewithme?Li:Thedocumentfromthetravelagencyandyourphotos.Bob:WherecanIhavemyphotostaken,then?Li:YoucandoitatShanghaiMunicipalPublicSecurityBureau.Bob:WhatshouldIdoafterthis?Li:Youshouldgotoyourembassyinshanghaitoapplyforanewpassport.Bob:ThenwhereshouldIgetthevisa?Li:Afteryougetthenewpassport,youshouldgotoShanghaiMunicipalPublicSecurityBureauagaintoapplyforthevisa.Bob:Oh,Idon’tthinkit’saneasyjob.(Justthen,AllenrunstowardsMr.Li)Allen:Hi,Mr.Li,areyoutalkingaboutthispassport?Ijustpickeduponthewayhere?Bob:Oh,It’stheverythingI’mlookingfor.Youreallyhelpmealot,thankyou,Allen.Allen:Youarewelcome,butpaymuchattentiontoyourpersonalitems.Li:Thankyou,Allen,yousaveusalotoftroubles.Dialog2FallingDowntheSteps

MissYang,alocaltourguide,isguidingagroupinascenicspot,suddenlyoneofhertourists,Smith,fallsdownthesteps.

Yang:Oh,MissSmith,watchyourstep.Smith:MyGod,Ihurtmyankle.Yang:I’msorrytohearthat.Isitserious?Doyouneedanyhelp?Smith:Ifeelapangofterriblepainhere,IamafraidIcan’twalk.Yang:Don’tworry;Imustcallanambulanceforyourightnow.Smith:Thankyou,MissYang,that’sverykindofyou.Yang:Itdoesn’tmatter.Butbeforethedoctorcomes,youshouldn’tmakeanymovement,juststaytomakeyourselfcomfortable.Smith:MayIaskhowsoonthedoctorcouldarrive,I’mafraidIcan’tstandthepain.Yang:HereisnotfarfromthehospitalItelephoned.I’msurethedoctorwillbehereinaminute,inordertosavetime;Iwillgotothegatetomeethim.(Severalminuteslater,shecomesback.)Yang:Howareyounow,Smith?Look,thedoctoriscoming.Smith:Thankyou,MissYang;I’mok.I’msosorrytomakeyousomuchtrouble.Yang：Don’tmentionit.Let’ssendyoutohospital.Thestretcherishere.Smith:I’msosorrytomakeyousomuchtrouble.Yang:TakeiteasyandIwillaskyourhusbandtoaccompanyyoualltheway.WordsandExpressionscomplaint投訴category類別symptom癥狀embassy大使館ankle.腳踝ambulance救護車stand忍受stretcher擔架accompany陪伴injure受傷rescue救援、營救wounded受傷的security安全compensation補償，賠償insurance保險suffocation窒息asfaras……beconcerned就…..而言happento發(fā)生travelsafetyaccident旅游安全事故fallill生病traveltechnicalaccident旅游技術性事故emptymeeting空接wrongmeeting錯接missingtouristsinmeeting漏接pick-updelay接機延誤ProvincialorMunicipalPublicSecurityBureau省、市公安局applyfor申請pickup撿到fallingdownthesteps摔倒getlost迷路meetwith遭遇turnto求助于certificateofmedicaltreatment醫(yī)療證明certificateoftrafficaccident交通事故證明touristslost游客走失thelocalpolicestation當?shù)嘏沙鏊鵤ttractionssecuritydepartment景點保安部aidmethods急救方法heartdisease心臟病foodpoisoning食物中毒motionsickness暈車heatstroke中暑diarrhea腹瀉lossofidentity丟失身份證airportsecurity機場安檢lostluggage行李丟失fireaccident火災Dialog3AskingforChangingaRoomMaryisaforeigntourist,Mr.Wangisthelocalguide.MarycomplainstoMr.Wangaboutherroomandaskstochangeherroom.

Mary:Goodmorning,Mr.Wang.MayItakeafewminutesofyourtime?Wang:Sure,wantcanIdoforyou?Mary:I'minRoom201.ThereareseveralthingsIcan’tstand.Ihopeyoucanchangeoneforme.Wang:Oh,really?What’swrongwiththeroom?Mary:Thelightistoodim,andit'stoonoisy,it’sneartheelevator,Iwaswakenupseveraltimes,Ifeeluncomfortablenow.Themostterriblethingisthatitistoocold,itseemedtheair-conditioningstoppedworking,IfeelrathercoldwhenIsleepandIhavegotabadcold.Wang:I'mawfullysorry,sir.Idoapologize.Room201isthefirstroomofthisfloor;it’spossiblethatthenoiseisheard.Mary:Anyhow,I'dliketochangeourroom.Wang:Don’tworry,Iwillgotothefrontdesktomakeachangeforyou.(severalminuteslater)Wang:Sorry,Miss.Thereisnoproblemtochangeyourroomtomorrow,butthereisnoanyroomavailabletoday.Couldyouwaittilltomorrow?Manyguestswillbeleavingtomorrowmorning.Youcanmakeachoicefromtherooms.Mary:Thenhowcanwebearthepoorcondition?Ihopewe'llbeabletoenjoyourstayinaquietsuitetomorroweveningandhaveasoundsleep.Wang:Yes,Ihavetoaskthewaitresstogetabrighterlight,andhavetheair–conditioningrepaired.Doyouneedablanket?Mary:Yes,Ido.Thankyousomuch.Wang:You'rewelcome.I’llmakeanoteofthat.Ithinkyoushoulddrinksomehotwaterandmedicineforyourcold.Andifthereisanythingmoreyouneed,pleaseletmeknow.Dialog4ComplaintsforTravelArrangementMr.Smithisthetourleader,hetellsMali,thelocalguide,thatsometouristsarenotsatisfiedwiththefirstday’strip,therearesomeproblemsaboutdishes,shoppingtimeandtravelroute.Ma:IsthereanythingthatIcanhelpyou?Smith:Yes,Mr.Ma.TherearesomeproblemsthatIhavetodiscusswithyou.Ma:Soundsbad,whatisthematter?Smith:Amomentago,someguestsfoundmetoexpresstheirdissatisfactionaboutourtravelyesterday.Ma:Oh,really?I’msorrytohearthat.Smith:Somesaidthatwhentheyhaddinner,theyreallywantedtoknowmoreaboutChinesedishes,butthewaitressdidnotmakeanyexplanationaboutthenames,theirmaterialsandfeatures,apartfromtastingandappreciatingtheircolors,theygotnothingmoreaboutChinesefood.Ma:Ihavetoapologizetoallofyou.Maybetheyweretoobusyyesterday;theydidnothaveenoughtimetomakedetailedintroduction,butitisalsomyfault,Ishouldhaveintroducedthecharacteristicsofthefoodtoyou,butIdiscussedsomethingwiththenationalguideatthatmoment,Ihopeyoucouldforgiveme.Smith:Thekeyisthatweshoulddoeveryjobwelltoday,don’tyouthinkso?Ma:Absolutelyright.Andisthereanythingelse?Smith:Someguestssaidthattheshoppingtimewastoolong,andthetimeforthemtovisitTheSummerMountainResortwastoolimited,theyfelttheydidnotgetfunfromthescenicspot,someevencomplainedthattheywerenotgiventimetotakeaglimpseforsomesightsinsidetheresort.Ma:Sorry.Theconditionseemedquiteserous.Smith:Yes,thecasesarenotonlylikethis.Ma:Anythingmore?Smith:Accordingtothetravelcontract,onthefirstdayweshouldvisitPuningTemple,butyoumadeachangetovisittheSummerMountainResortandIthinkyoushouldhavemadeadiscussionwiththetouristsbeforehandthenyoumaysaveanydisapproval,doyouagree?Ma:Yes,youareright.Butyouknow,onthefirstdaythereisonlyoneplacetovisitaccordingtothecontract,itisPuningTempe,andtodaytherearetwoplacestovisitandoneperiodforshopping,wemustfeeltootenseintimearrangementtoday,andtheSummerMountainResortisneartothelocalspecialties’shops,soIchangedthetravelingroutetocontentthetourists,Ithoughttheymightfeelsatisfiedbothwiththescenicspotandtheirshopping,becausethustheymayhaveenoughtimetoenjoythesceneryandmaymakepurchasewithoutwalkingtoofar.Smith:Idon’tthinkyouareill-purposedtohavemadesuchchange,butsometouristscouldnotunderstandunderthecircumstanceofwithoutbeinginformedinadvance.Ma:Itismyfault.YouknowIjustgraduatedfromcollegethissummer,andIaminexperiencedguidinggroups,soIhopeyoucanforgivemyinexperience,andlaterIwillmakeapersonalapologytoallthetourists.Smith:Don’tmentionit,itisnoneedtosaysorrytotheguestsfacetoface,nowIwillmakeanexplanationtothemaboutallyourthoughtsandaimbydoingso.Iamsuretheycanunderstand.Ma:Thatiskindofyoutodoso.Thankyoufromthebottomofmyheart.Andpleaseexpressmythankstoalltheguests,yourquestionsarelessonsformetoperfectmyjob;Iwilltrytobettermyselftoavoidthiskindofproblemsinmyfuturejob.Thankyou.Smith：Thatisallright.WordsandExpressionsstandv.忍受dimadj.昏暗的elevator

n.電梯availableadj.可用的bearv.容忍，忍受blanket

n.羊毛毯，毯子，毛氈dissatisfactionn.