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EF成人serviceconsultant服務(wù)顧問上海ID30973崗位職責(zé)JobDescription:EFAdultServiceConsultant(ShanghaiID30973)EFEducationFirstisaglobaleducationcompanythatprovideslanguagetraining,educationaltravel,academicdegreeprograms,andculturalexchangeexperiences.TheEFShanghaischoolislookingforaServiceConsultanttoworkwithadultstudentsintheEnglishlanguageprograms.AsaServiceConsultant,youwillberesponsibleforprovidingexcellentcustomerservicetostudentsandsupportingthemintheirlearningexperienceatEF.Belowarethemainresponsibilitiesofthisposition:1.StudentSupport:-BethemainpointofcontactforadultstudentsatEFShanghairegardingacademicandnon-academicconcerns-Maintainapositiveandprofessionalrelationshipwithstudentsandparents-Assiststudentswithcourseregistration,scheduling,andcurriculumquestions-Organizeandattendeventsandactivitiestofosterasenseofcommunityamongstudents2.SalesandBusinessDevelopment:-MeetsalestargetsbypromotingEFprogramstoprospectiveandcurrentstudents-Conductwalk-incounselingsessionsandconsultativesellingtoenrollstudentsinEFcourses-Follow-upwithstudentsandleadstoensureenrollmentandretentiongoalsaremet-Collaboratewithmarketingandrecruitmentteamstodevelopandexecutepromotionalstrategies3.Administration:-Handleadministrativetaskssuchasfiling,databasemaintenance,andreporting-Ensureaccuracyofstudentrecordsandfiles,andmaintainconfidentialityofstudentinformation-Updateandmaintainsystemsandprocessesrelatedtostudentenrollment,academicprogress,andcustomerservicefeedback4.ProfessionalDevelopment:-Attendandparticipateintrainings,meetings,andworkshopstoimproveskillsandknowledge-Keepup-to-datewithEFproducts,programs,andpoliciesRequirements:-Bachelor’sdegreeorabove-ExcellentcommandofEnglishandMandarin-Minimumofoneyearofsalesand/orcustomerserviceexperience-Goodcommunicationandinterpersonalskills-Strongorganizationalandtime-managementskills-Passionforeducationandcommitmenttoqualitycustomerservice-Abilitytoworkinafast-paced,dynamicenvironmentWorkingConditions:-Full-time,5daysaweek,includingweekendsandoccasionaleveningevents-Competitivesalaryandcommission-Medicalinsurance-OpportunitiestoworkwithaninternationalteamandgainexperienceintheeducationindustryIfyouareinterestedinthisexcitingopportunity

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