TIBCOBPM方案介紹1課件

議程TIBCO公司介紹BPM概念TIBCO業(yè)務(wù)流程管理案例分析TIBCO簡介成立于1985年，總部在美國加州的PaloAlto消息中間件(MOM)、企業(yè)應(yīng)用整合(EAI)、電子商務(wù)整合(B2B)、企業(yè)服務(wù)總線(ESB)、業(yè)務(wù)流程管理(BPM)、復(fù)雜事件處理(CEP)、業(yè)務(wù)活動監(jiān)控(BAM)、主數(shù)據(jù)管理(MDM)、實時商業(yè)智能(RTBI)全球范圍:4000+客戶,2200+員工,50+分支機構(gòu),175+全球合作伙伴主要的垂直行業(yè):金融服務(wù),電信,能源,零售,制造,公共部門,生命科學(xué)近期財務(wù)狀況:2010財年:$7.5億研發(fā)投入:收入的25%–業(yè)界研發(fā)投入最高的軟件公司之一現(xiàn)金:~$5.5億獲得最多的認(rèn)同和褒獎:Gartner,IDC,Forrester等中國機構(gòu)：北京、上海、臺北、香港；北京研發(fā)支持中心(300人)全球首位的獨立業(yè)務(wù)整合軟件公司TIBCO軟件最高的市場份額，最高收益，最高的持續(xù)利潤率業(yè)界分析家認(rèn)可和最高褒獎:Gartner,IDC,Forrester,etc.被證明的技術(shù)革新者：最高的研發(fā)投資額超過3500家客戶，二十年的業(yè)務(wù)整合經(jīng)驗服務(wù)生態(tài)系及技術(shù)合作伙伴全球首位的獨立業(yè)務(wù)整合軟件公司TIBCO中國研發(fā)中心2005年建立中國研發(fā)中心(TIBCOCDC)；CDC現(xiàn)共有工程師將近300人；CDC負(fù)責(zé)全球產(chǎn)品研發(fā)、技術(shù)支持，以及中國區(qū)的本地化實施服務(wù)。TIBCO是應(yīng)用整合平臺軟件的領(lǐng)導(dǎo)廠商Gartner:企業(yè)后臺應(yīng)用項目的應(yīng)用基礎(chǔ)架構(gòu)軟件評測(2010年第四季度)綜合完備的產(chǎn)品線具有強大功能，解決系統(tǒng)整合和面向服務(wù)架構(gòu)問題，并擁有業(yè)界革新性的ActiveMatrix容器技術(shù)。TIBCO是業(yè)務(wù)流程管理(BPM)的領(lǐng)導(dǎo)廠商ForresterWave報告:以人工處理為中心的業(yè)務(wù)流程管理軟件套件,2008年三季度StockPerformance經(jīng)過驗證的產(chǎn)品和方案全球最大100家企業(yè)中的47家為TIBCO客戶*Byannualrevenuesexceptforinvestmentbankingwhichismeasuredbyassets零售銀行—前20大中的17家快速消費品—前10大中的5家能源—前10大中的5家高科技制造—前20大中的15家投資銀行—前10大中的9家傳統(tǒng)制造業(yè)—前10大中的5家制藥—前10大中的6家電信—前10大中的8家運輸—前10大中的4家超過3000家客戶制造能源電信金融物流運輸RetailBankingCustomerOrientedArchitecturePersonalizationservicesUniversalcustomerviewandmanagementMulti-channeluniformcustomerinteraction(PCIM)NewService&ProductOfferingsTimetoMarketBackofficefulfillmentprocessesCoreBankingProcessIntegration,Automation&ManagementOrderfulfillmentmanagementStraightThroughProcessingFronttoBackofficeintegrationandmonitoringElectronicManufacturingRapidproductdevelopment,timetomarket,productfitness-for-purposeEvent-basedTransactionMonitoringE.g.high-valuepaymentsRegulatorySupportSEPA,TARGET2TIBCOiProcessFinancialServicesCustomersAbbeyNationalABFSABNAmroAlliedIrishBankANZBanestoBankofIrelandBankofQueenslandBarclaysBankCapitalOneCitibankCommonwealthBankofAustraliaDeutscheBankFirstNationalBankFortisBankGlobalHomeLoansHBOSHMLINGNedcorRaboBankSOCXUTIWellsFargoWestpacTIBCOiProcessInsuranceCustomersAegonAGISZorgverzekeringen (Anova)AIGAllianzIrelandAMPAONBangkokInsuranceBlueCrossBlueShieldCIGNAHealthcareCISFortisGroupHBOS(ClericalMedical)HFBCINGAetnaINGLifeMapFreMNServicesMutual&FederalNedcorNordeaLifeNFUMutualNHBCPPSPrudential CorporationRACCSkandiaLifeUnumProvidentUniveVitalInsuranceWinterthurZurichFinancialServicesTIBCOiProcessTelecomsCustomers議程TIBCO公司介紹BPM概念TIBCO業(yè)務(wù)流程管理案例分析工作流和業(yè)務(wù)流程管理的不同之處工作流(Workflow):-

僅用來傳遞和路由電子表單和文檔,突出集中于

人工參與的工作流處理，僅具有有限的直通式交易(STP)的能力；

并不非常關(guān)心于業(yè)務(wù)流程完整周期的管理：流程模擬，流程定義，流程執(zhí)行和流程分析，沒有內(nèi)置的流程管理概念；-有限的可擴展性和可靠性，通常是為部門級應(yīng)用設(shè)計的，僅有限的平臺支持；

缺乏應(yīng)用整合的能力，或通常僅限于影像和文檔附件的集成，目的用于這些文件的路由和傳遞；

通常每個應(yīng)用專注于某些功能，這些功能不能在宿主應(yīng)用之外運行，例如：Oracle應(yīng)用，SAP和其他應(yīng)用;-功能性集中于提供強大的電子表單功能；

通常應(yīng)用于非關(guān)鍵應(yīng)用領(lǐng)域和非利潤產(chǎn)出領(lǐng)域。什么是業(yè)務(wù)流程管理（BPM）?“業(yè)務(wù)流程管理是一種管理實踐，用以管理控制業(yè)務(wù)的處理環(huán)境，以達到改善靈活性和運作效能的目標(biāo)”“業(yè)務(wù)流程管理是一種結(jié)構(gòu)化的途徑，使用方法、策略、度量標(biāo)準(zhǔn)、管理實踐和軟件工具來管理和持續(xù)優(yōu)化一個組織的活動和流程”DavidW.McCoy

VP&GartnerFellow

業(yè)務(wù)流程管理的優(yōu)點業(yè)務(wù)流程管理(BPM):-

獨立的軟件平臺用于業(yè)務(wù)流程的管理、模擬、運行(業(yè)務(wù)流程及業(yè)務(wù)規(guī)則)和分析，通常用于支持關(guān)鍵業(yè)務(wù)和有利潤產(chǎn)出的流程，支持人對人(P2P),人對應(yīng)用(P2A)和應(yīng)用對應(yīng)用(A2A,直通式交易)的需求；

設(shè)計具有非常高的擴展性，用于處理較低的直至非常高的事務(wù)量，以及支持大量的用戶數(shù)；-非常強勁的集成能力，用于連接端到端的業(yè)務(wù)流程，貫穿運行于不同硬件軟件平臺環(huán)境的多個應(yīng)用系統(tǒng)

功能性方面著重于提供：a.)高可見性，例如：業(yè)務(wù)留痕、稽核和預(yù)測等…b.)可管理,例如：流程管理，版本控制，流程遷移等…c.)彈性,例如：流程編排，跳轉(zhuǎn)和分支等…

d.)模塊化,例如：子流程，編排組裝等…e.)集成性，例如：流程中包含EAI步驟，以及同TIBCOBW的連接等…業(yè)務(wù)流程管理的優(yōu)點業(yè)務(wù)流程管理(BPM):-

功能性方面著重于提供：f.)基于規(guī)則/應(yīng)用規(guī)則,例如:iProcessDecisiong.)持續(xù)改進(TQM),例如:模擬&測試,分析,BusinessFactor,HAWKh.)內(nèi)置性,例如:iProcessObjects為什么進行業(yè)務(wù)流程管理？BPM可以：自動化手工過程和流程；提高處理細節(jié)的可見性，以如下方式體現(xiàn)：時間周期，執(zhí)行進度，異常，需要完成的超期（OutofService）任務(wù),等等；提高對標(biāo)準(zhǔn)操作過程（SOPs）的遵從性；整合離散的流程、數(shù)據(jù)和系統(tǒng)；管理和分析業(yè)務(wù)流程，以期持續(xù)改進；利用現(xiàn)有系統(tǒng)最大化收益和投資回報；議程TIBCO公司介紹BPM概念TIBCO業(yè)務(wù)流程管理案例分析TIBCOBPM業(yè)務(wù)的發(fā)展需要改善業(yè)務(wù)流程業(yè)務(wù)流程需要顯示地定義和管理需要合適的技術(shù)和專家TIBCO是業(yè)務(wù)流程管理方面的專業(yè)軟件及解決方案提供商TIBCO提供最好的產(chǎn)品和專家實現(xiàn)獨立的業(yè)務(wù)流程層Eachcompany’suniquewayofdoingbusinessiscapturedinitsbusinessprocesses.Forthisreason,businessprocessesarerapidlybecomingthemostvaluablecorporateasset.BPMprovidescompaniesanabilitytomodel,manageandoptimizetheseprocessesforsignificantgain.-VivekRanadivé,ChairmanandCEOofTIBCO

分析家認(rèn)為TIBCO是BPM領(lǐng)導(dǎo)廠商2007年三季度Seat

Allocation

(Upgrade,

Waitlist)Catering

ServicesAdminMaintenanceAward

BookingsInterconnect

FlightsBaggage

Transfer業(yè)務(wù)流程是人和應(yīng)用的交互管理復(fù)雜性開發(fā)管理和維護這些流程是不容易的PeopleApplicationsCallCentreTicketingFlight

OperationsBoardingReservationsCheckInCustomerFlightsReservationCateringAsiaMiles3rdpartiesProcessThisisjustonepaththroughabusinessprocessItisrelativelysimpleOrganisationshave100softypesofprocessesAndrun1000sofinstancesofeachday建立獨立的流程層人員工管理者合作伙伴客戶供應(yīng)者公眾系統(tǒng)CRMHRERPSCMLegacyWEBiProcessSuiteBPM+SOA=最優(yōu)方案BusinessIntegrationLayerServiceServiceServiceServiceProcessServiceAppsAppsAppsAppsAppsAppsAppsServiceServiceProcess可以在集成層面增加新的應(yīng)用持續(xù)增加新的服務(wù)以支持新業(yè)務(wù)非-TIBCO服務(wù)可以通過RAS環(huán)境被TIBCO訪問流程可以在任意時間交付，支持新業(yè)務(wù)需求業(yè)務(wù)流程可以管理跨業(yè)務(wù)單元的人、流程和應(yīng)用ProcessProcessProcess應(yīng)用可以直接被BPM層所用或者通過業(yè)務(wù)整合層面更有效整合服務(wù)以符合工業(yè)標(biāo)準(zhǔn)的方式呈現(xiàn)People管理人和資產(chǎn)BPM利用企業(yè)所有資產(chǎn)TIBCO’sBPM和集成方案可以獨立運行，并可以根據(jù)客戶需求配合使用BPMReferenceArchitectureTIBCOBusinessStudioTIBCO?iProcessSuite執(zhí)行定義集成監(jiān)控&分析呈現(xiàn)iProcessEngine(iPE)iProcessDecisions(RuleEngine)iProcessDecisionsStudioiProcessModeler(SPD)iProcessPlug-ins(EAIPlug-ins)BPMConnectors(BW-Plus)iProcessSpotfire/HAWKiProcessAnalytics(SPM)iProcessMonitor(SWIP)iProcessConductorOrchestratoriProcessConductorOrderManagerOrchestrationiProcessClient(Win32/ASP/JSP)iProcessVBAClient編排TIBCOBusinessStudioiProcessEngine(iPE)iProcessDecisions(RuleEngine)iProcessDecisionsStudioiProcessModeler(SPD)iProcessPlug-ins(EAIPlug-ins)BPMConnectors(BW-Plus)iProcessSpotfireiProcessAnalytics(SPM)iProcessMonitor(SWIP)iProcessConductorOrchestratoriProcessConductorOrderManagerOrchestrationTIBCO?iProcessSuite–可選組件iProcessClient(Win32/ASP/JSP)iProcessVBAClient執(zhí)行定義集成監(jiān)控&分析呈現(xiàn)編排iProcessEngineClustered,Self-CorrectingArchitectureMessageQueueshandleInteractionsbetweenComponentsSentinelsMonitorServerExecutables&RestartFailedInstancesIntegratedwithTIBCO’sHAWKMonitoringConsoleSupportforMultiplePlatforms

&DatabasesWindowsXP,2003;

Sun,AIX,HP-UX;

RedHatLinux;Oracle,SQLServer,DB2IndependentPerformance

&ReliabilityBenchmarks7.9Mstepsperhour30,000concurrentusersNon-StopBPMEngineiProcessDecisionsOptimizedforBPMHigherPerformancedesignedforBPMDecisionSupportv.DecisionAutomationRETE-basedenginesdesignedfor

expertsystems.PoorfitforBPM.TargetsBusinessUserIDErequiresnoprogrammingSpreadsheetParadigmRuleAnalysisVerifyAmbiguity,Completeness

&ConsistencyStandards-basedJava&WebServicesinterfaceDynamic,AgileProcessesRulesManagerBusinessProcessModelingandSimulationStandardsbasedXPDL2.0BPMN1.0DatamodelingUML2.0ServicediscoveryandintegrationTemplatesanddiagramfragmentsSimulation:Graphicalreports(HTMLorPDF)BasereportsprovidedallowcomparisonofdifferentsimulationsUserscanaddtheirowncustomerreportsImportandexport:ARISToolset6andBusinessArchitect7processdefinitionscanbeimported.AWizarddrivenimportcapabilityprovidesmechanismtoimportalienprocessdefinitionsXPDLBPELAutomaticprocessdocumentationDeployment,VersionControlandlifecyclemanagementiProcessModelerModelAllProcessInteractionsEncompassesPeople,Systems&BusinessRulesNocodinginvolvedSupports…Structured&Ad-HocProcessingRe-usableFragmentsPredictionOn-the-FlyModificationsVersioning&DevelopmentLifecycleBusinessAgilityAddressees,Deadlines,Priorities,

ProcessFlowsProcessImplementerViewiProcessConductorOrganizeBusinessProcessesaroundGoals“whatistobeachieved”NOT“whatistobedone”.EmpowerBusinessUsersEnablebusinessuserstobuild

on-demandprocessesasan

intrinsicactivityintheirdailywork.DeliverBetterROIthrough

BPMRe-UseSupportforencapsulationofprocessesCoherentstrategyforru-useEnableDynamicBPMat

Run-TimeSupportgoalschangingthrough

thelifeofabusinessprocessBusinessAgilityiProcessSpotfireforProcessReporting&AnalyticsNextgenerationBusinessIntelligenceappliedtoBPMUnderstandimpactofprocessperformanceonthebusinessTargetedatbusinessusersVisualize&interactwithdatatogainnewinsightsandmakebetterdecisionsStandardprocessperformancereportsprovidedDynamicallycreatenewreportsandanalysisCombineprocessdatawithbusinessdataUser-definedKPI’sHyperlinkstoDriveAnalysisWorkflowUserAnnotationsandGuidedAnalyticsMultiplePagesofInformationNumerousVisualizationMethodsInteractiveFiltersandDataQueryInteractive,User-Driven,Drag-and-DropInterfaceInstantAccesstoDetailsChanginghowpeopleinteractwithinformationFast,In-memoryAnalysisofDataLinkedVisualizationsacrossMultipleDataSourcesAggregationsandHierarchiesdefinedon-the-flySelecttheDeadlineExpiredcasesinaspecificdurationtoseetheoutstandingtasksBarchartofoutstandingcasesgrouptogetherbydurationDragtheCaseStatusfilterfromtheFilterPanelontothedroptargetoverthebarchartVisuallyinteractiveprocessreporting&analyticsBarchartnow“slicedordivided”bycasetype:“deadlineexpired”or“outstandingbutnotexpired”ExtensibletemplatesdefinereportsandanalysisExtensibletemplatesdefinevisualreportingandanalyticsindependentofprocessdatacaptureiProcessSpotfireProcessperformancedataCommunitytemplatesOfficialtemplatePersonalizedprocessreportingandanalyticsOperationsManagerDeadlinesareatrisk.Ineedtore-prioritizeworkacrossmyteam.BusinessAnalystByanalyzingtrendsI’veidentifiedaninefficiencyinthebusinessprocess.I’llupdatetheprocessdefinitionsoweareworkingmoreeffectively.BusinessManagerI’mhappywiththeperformanceofournewservicesoI’llreducethethresholdrequirementsformanualapproval.BusinessRulesBusinessStudioOfficialtemplateOutstandingWorkOverviewCompletedCasesOverviewCaseDurationAnalysisCaseActivityAnalysisResourceActivityAnalysisDeadlineAnalysisCommunitytemplate#1OutstandingCases/WorkOutstandingWorkItemsperStepCompletedWorkSummaryCaseDurationCompletionRatesUserProcessingRatesResourceActivityCommunitytemplate#2ActiveWorkSummaryPerUserPerStepDeadlinesDurationCaseStartsvs.ActiveCompletedWorkSummaryDurationsCompletionRatesPerUserBusinessMetricsSystemHealthiProcessAnalyticsIn-depthAnalysisofOperationalTrendsHistorical,ratherthanReal-Time,DataIdentifyProcessWeaknesses–TightlycoupledtoProcessDefinitionOut-of-the-BoxMetrics“HowFast”,“HowOften”,

“HowMany”,“HowMuch”,&“Who”Incorporates…Ad-Hoc,“WhatIf”AnalysisWizards-DrivenUIDataMiningPlanned&AlarmValuesActivity&CommentaryCreationManagementDashboardsContinuousProcessImprovementBPM&SOA–iPE/BWInteractionDesign-Time:TIBCODesignerInterfaceSpecificiProcessActivities:Connection,CaseStart,TriggerEvent,etc.IntrospectProcesses,Fields,etc.iProcessModelerInterfaceIntrospectBWProjectsGraphicalDataMappingRun-Time:NativeiPE-BWIntegrationBWServiceAgentJMSTransportAlso:SOAP;XML;JavaadaptersParticularlyfornon-TIBCO

EAIplatformsiProcessEngine/BusinessWorksIntegrationBPM&SOA–iPE/BWInteraction

EventSensorsProcessInitiators

ControllingProcessRulesIntegrationTasksProcessServicesUserInteractioniProcessClientsOut-of-the-Box,AJAXClient–RichInternetClientFreshLook-and-FeelHighDegreeofUserInteractionExpandedFunctionalityMultipleRolesMultipleFormDesignOptionsBPMFeatures–Suspend/Resume;

Jumps;EventTriggers;

CustomAuditTrail;Prediction;etc.EaseofUseSavedFavoritesImprovedListSearchingUserPreferencesMultipleWindowingConfigurationsBusinessProcesses&ServicesCustomer

ProfileCredit

ScoreAmend

AddressClose

AccountTransaction

HistoryServicesRepositoryBusinessAnalystUpdate

SystemsVersionControlofBusinessProcessesWhenyoumakechangesoncurrentprocess,howtohandletheoutstandingcase?Process#1ver1.0Process#1ver1.1ClosedCasesActiveCasesAtthismoment,someChangesaredefined.NewProcessModelver1.1builtNewcaseswillfollownewBPOutstandingcasescanfollowoldversionornewversionContinuousImprovementLaunchofBPMProjectjuststartingpointtogatherinformationforcontinuousimprovementprocess,howeasyitcanapplychangesandexecute?ModelingExecutionAnalysisAftermodeling,BPExecutionAfterexecution,collectAuditTrailandCaseDataforanalysisAfteranalysis,DEADLINEisrequired..addtoBPmodelProcessImprovementwillbecontinuedScalabilityHowtohandlegrowthofcasesandusers?WorkQueue#1WorkQueue#2WorkQueue#3WorkQueue#4Ifmorecasestobehandledbyengine,#ofdaemonscanbehorizontalscalingtocaterforthechanges.Ifmoreworkloadorusersonsingleworkqueue,WorkQueueDaemoncandedicateforitEvennewWorkQueueisrequired,itcanbeassignedtomanagedbyparticularWorkQueueDaemone-NewBusinessandUnderwritingApplication業(yè)務(wù)流程應(yīng)用(員工/客戶/合作伙伴)業(yè)務(wù)流程管理影像//電子內(nèi)容管理用戶界面數(shù)據(jù)庫結(jié)構(gòu)分析&監(jiān)控系統(tǒng)整合TIBCO方案–主要特點

流程快速配置和部署配置管理工具支持快速和容易地開發(fā)業(yè)務(wù)流程和系統(tǒng)整合應(yīng)用1e-NewBusinessandUnderwritingApplication圖形化的流程定義工具，支持業(yè)務(wù)流程的快速開發(fā)和投產(chǎn)運行ProcessNavigationProcessMapConditionsHumansIntegration

StepsEmailNotificationsTIBCO方案–主要特點

用戶操作友好的圖形化的流程設(shè)計2業(yè)務(wù)流程管理影像//電子內(nèi)容管理用戶界面數(shù)據(jù)庫結(jié)構(gòu)分析&監(jiān)控系統(tǒng)整合業(yè)務(wù)流程應(yīng)用(員工/客戶/合作伙伴)TIBCO方案–主要特點

流程模擬和預(yù)測結(jié)果e-NewBusinessandUnderwritingApplication流程模擬用于在成本，時間周期和員工要求等方面優(yōu)化流程3業(yè)務(wù)流程管理影像