ISO21001-2018教育組織-教育組織管理體系-要求及使用指南中文版

PAGEPAGE10共NUMPAGES831234567910O附件G（信息）感興趣的每個成員機構(gòu)都有權(quán)在該委員會中有代表。國際組織、政府組織和非政府組織與國際標準化組織聯(lián)絡，也參加了這項工作。國際標準化組織與國際注：教育組織有關(guān)各方的分類見附件C本文件符合ISOEOMS注附件BPDCA循環(huán)（見0.5.2)可以實現(xiàn)對過會和防止不良結(jié)果。進程方法在EOMS中的應用允許：PDCA基于風險的思維對于實現(xiàn)有效的EOMS圖3說明了與任務和愿景有關(guān)的EOMSEOMS，EOMS政策聲明為建立EOMS目標提供了框架，這些目的持續(xù)道路。這些要素的表達通常被稱為策略。附件C附件D附件G3.23.3條目注1：條目注2：3.53.6條目注1：條目說明3：條目注1：應用知識（3.42)和技能(3.41）需要由組織（3.1）條目注1：2：條目說明1：3.14外包（動詞作出一種安排，其中外部組織（3.1)執(zhí)行組織職能或過程的一部分3.15確定系統(tǒng)、進程（3.12）3.18其核心業(yè)務是提供教育產(chǎn)品（3.24)和教育服務(3.23)的組織3.233.24用于教育服務的教學支持的有形或無形貨物從教育組織的產(chǎn)品和服務中受益的人（3.35）3.27執(zhí)行教學（3.39）活動的人3.28考慮到有關(guān)各方的期望條目注1：活動包括產(chǎn)品、服務和過程（3.12）取代”。]3.303.313.34人類，即。自然人，作為一個獨特的不可分割的實體或被認為是這樣的人了首選術(shù)語“人”，在定義開始時，在“人”之前刪除了“人。]設(shè)施”等字”。][來源：ISO/TS13131：2014，3.1.1，修改-示例已刪除。]與學習者合作（3.25），條目注1：[來源：ISO/IECTS17027：2014，2.56，修改-在“信息”之后刪除了“真理”一詞，在“經(jīng)驗”之后增加了“研究”一詞”。]3.43[來源：ISO9000：2015，3.8.12，[來源：ISO9000：2015，3.8.13，修改-條目注釋已刪除。]注1注4b)圍。在確定本范圍時，組織應考慮：4.1EOMS教育組織向?qū)W習者提供的所有產(chǎn)品和服務應包括在本EOMS支持的可持續(xù)的

執(zhí)行情 的的教 愿 還 相關(guān)的附注本文件中對“企業(yè)”的提及可以廣義地解釋為指那些與組織存在的目注與有關(guān)締約方溝通的準則載于附件D確保在全組織促進注重學習者和其他受益者；f)確保在計劃對EOMS進行更附注2e)通過改善學習和促進學習成果的實現(xiàn)的活動a)注12

b)注1倦怠、攻擊性行為(例如。欺凌)。i.e?注1注2注酌情采用元數(shù)據(jù)標準(例如。ISO15836或ISO/IEC19788)

注1注2交流的e)注1注2注1，EOMS的文檔化信息的范圍可能因組織而異：注23

a)b)保留和處置；f)確保保密；g)防止意外使用過時的記錄信息。 注2.4.4，2)組織應確保外包過程得到控制（見8.4）如果一個組織提供幼兒教育，則應適用附件A附注2在教育背景下，教育產(chǎn)品和服務的要求可以在業(yè)務流程的不同階段分布注3疾、運動障礙、聽力障礙和視覺障礙的分析。對于有天賦的學習者來說，需求

d)用于設(shè)計和開發(fā)目的。應解決相互沖突的設(shè)計和開發(fā)輸入。 c) e)選擇，監(jiān)測績效和重新評價的標準。組織應保留這些活動和評價產(chǎn)生的任何必h)4.4.1中的要求外，工藝應：息。方法應建立：注：在教育背景下，產(chǎn)品和服務的發(fā)布可能發(fā)生在不同的階段。例如，一本支期望的程度的看法。組織應確定獲取，監(jiān)視和評審這些信息的方法。注.f)調(diào)查投訴和上訴；注ISO10002為組織中的投訴處理提供了指導。注監(jiān)視和測量可包括：注附件E注分析數(shù)據(jù)的方法可以包括定性、定量和/或混合方法技術(shù)。組織自己對其EOMS注ISO19011提供了進一步的指導。從以前的管理評審中a)e)為應對風險和機遇而采取的行動的有效性（見g)

102)OAnnexAAdditionalrequirementsforearlychildhoodInthisdocument,earlychildhoodeducation(ECE)isunderstoodtobeeducationoccurringatLevel0oftheInternationalStandardClassificationofEducationECEisaneducationallevelwithitsownidentity.Themainobjectiveinthiseducationallevelistocontributetothephysical,emotional,socialandintellectualdevelopmentofchildren.Theorganizationshouldrespectchildren’srightsinaccordancewiththeUNConventionontheRightsoftheChild.Theorganizationshallfosterplay,autonomy,affection,cooperation,creativity,joyandself-confidenceamongstECEchildren.FacilitiesestablishedbytheorganizationshalllearningresourcesforECE;b)facilitiesforplay;c)facilitiesfordaycare.WhereaneducationalorganizationofferseducationatISCED1orhigheraswellasECE,itshouldprovideaseparatespace,dedicatededucator,teachingandlearningresourcesforECE.TheorganizationshallprovideeducatorsspecializedtraininginECE,asTheorganizationshallestablishamethodforcommunicationwithparents,educatorsandguardianswheretheflowofinformationandcontrolofchildsafetyareensured.6IndividuallearningTheorganizationshallelaborateindividualplansinaccordancewiththeevaluationofneedsandexpectationsofthechildanditsfamily,andconsideringthegroupofchildrenasawhole.TheseplansshallbeelaboratedatregularintervalsandbemaintainedasdocumentedTheorganizationshallappointresponsiblepeoplefortheelaboration,implementation,coordination,evaluationandreviewofindividualplans.Theindividualplansshallgeneralandspecificobjectivesandrespectiveidentificationofactivities,strategiesandresourcesneededfor definedobjectives;identification,scopeofparticipationandresponsibilityofeveryoneinvolvedintheimplementationoftheindividualplans(e.g.child,family,staff,partners);deadlinefortheimplementationoftheactivitiesdefined;e)identificationoftheassociatedrisksandactionstoaddressthem;f)identificationofevaluation/reviewintervalsoftheindividualplans.Theorganizationshallinvolvethechildanditsfamilyintheelaborationoftheindividualplan.Theresultsoftheevaluationandreviewofindividualplansshallberetainedasdocumentedinformation.7ReceptionanddeliveryoftheTheorganizationshallestablishandimplementaprocessforthereceptionanddeliveryofthechildandretaindocumentedinformationregardingtheseReceptionofthechildTheorganizationshall: totakeplace;promotetheexchangeofinformationbetweentheappointedpersonandthefamilyofthechild.DeliveryofthechildTheorganizationshall:appointapersonresponsibleforthedeliveryofthechildandalocationforthisactivitytotakeplace;promotetheexchangeofinformationbetweentheappointedpersonandthefamilyofthechild;ensurethatthechildisonlydeliveredtoauthorizeddefinetherulesforexceptionalsituationswherethechildneedstobedeliveredtopeoplenotidentifiedasauthorizedtodosoonthechild’sindividualdefinethehygieneconditionsinwhichthechildshouldbedeliveredtoauthorizedpeople.A.8HygieneTheorganizationdefinethehygienecareadequatetoeachchild’sindividualpromotetheprogressiveautonomyofthechildregardingpersonalensureeachchildhasindividualresourcesforpersonalretaindocumentedinformationregardingpersonalhygieneandcareactivitiesofeachchild.9CareinsituationofillnessorTheorganizationshalldefinethewayofactinginsituationsofchildillnessoraccidentandshallretaindocumentedinformationregardingthesesituations.Theeducationalorganizationshalldefinetherulesforadministrationofmedicinetothechild.Thisactivityshallbesupportedbyamandatesignedbythechild’sparentsorotherauthorizedpersons,andwithaphysician’sprescriptionwhererequired.AnymedicinesshallbeidentifiedandsafelyhandledandTheorganizationshallretaindocumentedinformationregardingthemedicinesadministered,includingdose,presentation,administrationrouteandtimeof0Pedagogical-playfulmaterials,equipmentandThepedagogical-playfulmaterials, andsituation.Theorganizationshalldefinethefrequency,methodandpeopleadequatetoensurethehygieneofeachofthesematerials,equipmentandspaces.Theorganizationshallmaintaindocumentedinformationregardinghygieneactivitiesregardingmaterials,equipmentandspaces.1BehaviourmanagementandpreventionofchildabuseandnegligenceTheeducationalorganizationshallestablishandmaintaindocumentedinformationonhowtomanagechildbehaviourandtopromotethechild’soverallwellbeing,including:a)actionstopreventchildabuseandnegligence,eitherbystafforpeers;b)identificationofissuesrelatedwithchildabuseandnegligence;c)actionstodealwiththeidentifiedissuesonchildabuseornegligence,eitherwithintheeducationalorganizationorathome,includingamethodologytoreporttotherelevantauthorities.NOTE1ChildabuseandnegligencecanincludephysicalorpsychologicalNOTE2TheEOMScanpromoteawarenessonthepreventionofchildabuseandAnnexBPrinciplesforan1FocusonlearnersandotherbeneficiariesTheprimaryfocusoftheEOMSistomeetlearnerandotherbeneficiaryrequirementsandtoexceedtheirexpectations.Educationalorganizationsshouldactivelyengagelearnersintheirownlearning,withconsiderationofthecommunityneeds,educationalorganizationvisionandmission,andcourseobjectivesandoutcomes.Sustainedsuccessisachievedwhenaneducationalorganizationcanaddresstherequirementsofeverylearner,whileatthesametime attractingandretainingthe suchasemployers,parentsandgovernments.Successfulorganizationsworktoensurethateverylearnerperformstotheirhighestpotential.Everyactivityconductedwithaneducationalorganizationprovidesanopportunitytocreatemorevalueforlearnersandtheotherbeneficiaries.Understandingcurrentandfutureneedsoflearnersandotherbeneficiariescontributestothesustainedsuccessoftheorganization.KeySomepotentialkeybenefits—increasedvalueforlearnersandother—increasedabilitytorespondtodemandsofinterested—increasedsatisfactionoflearnersandother—enhancedreputationofthe—improvedlearnermotivationand—improvedacquisitionanddevelopmentof—wideraccesstoeducationforlearnerswithdifferentlearningstyles,withdifferentneeds,andfromdifferentbackgrounds;—enhancedlearnerpersonaldevelopment,initiativesandcreativity.B.1.4PossibleactionsPossibleactions—understandthecurrentandfutureneedsandexpectationsoflearnersand —linktheorganization’sobjectivestotheneedsandexpectationsoflearnersandotherbeneficiaries;—communicateneedsandexpectationsoflearnersandotherbeneficiariesthroughouttheorganization;—plan,design,develop,produce,deliverandsupporteducationalproductsandservicestomeettheneedsandexpectationsoflearnersandother—measureandmonitorlearnerandotherbeneficiarysatisfactionandtakeappropriateactions;—activelymanagerelationshipswithbeneficiariestoachievesustained—breakdowneducationalservicesintomodularofferings,withthelearnerbeing choosetheirownpath;—offercoursesinanumberofdifferentmodalities,suchasfull-time,part-timeandviae-learning;—createanorganizationalcurricularpolicythatemphasizesactive-—createcollaborativespacesin—trainstaffinlearningcentred—createastructureforexperimentingwithandimplementingnewcurricularB.2VisionaryleadershipVisionaryleadershipistoengagealllearnersandotherbeneficiariesincreating,writing,andimplementingtheorganizationmission,visionandobjectives.Creationofunityofpurposeandthedirectionandengagementofpeopleenableanorganizationtoalignitsstrategies,policies,processesandresourcestoachieveitsobjectives.Involvementoflearnersandotherbeneficiariesintheleadershipensuresacontinuousfocusontheirneeds,andavoidsadisconnectbetweenpeopleengagedbytheorganizationandthoseservedbyit.KeySomepotentialkeybenefits—increasedeffectivenessandefficiencyinmeetingtheeducationalorganization—bettercoordinationoftheorganization’s—improvedcommunicationbetweenlevelsandfunctionsofthe—alignmentbetweentherequirementsofthepeopleengaged servedbyit;—developmentandimprovementofthecapabilityoftheorganizationanditspeopletodeliverdesiredresults.PossibleactionsPossibleactionsinclude:—communicatetheorganization’smission,vision,strategy,policiesandprocessesthroughouttheorganization;—createandsustainsharedvalues,fairnessandethicalmodelsforbehaviouratalllevelsoftheorganization;—establishacultureoftrustand—encourageanorganization-widecommitmentto—ensurethatleadersatalllevelsarepositiveexamplestopeopleinthe—providepeoplewiththerequiredresources,trainingandauthoritytoactwith—inspire,encourageandrecognizethecontributionof—ensureleadershavethecompetencetomanageB.3EngagementofpeopleItisessentialfortheorganizationthatallinvolvedpeoplearecompetent,empoweredandengagedindeliveringvalue.Inordertomanageanorganizationeffectivelyandefficiently,itisimportanttorespectandinvolve allpeopleatalllevels.Recognition,empowermentandenhancementofcompetencefacilitatetheengagementofpeopleinachievingtheorganization’sobjectives.B.3.3KeySomepotentialkeybenefits—improvedunderstandingoftheorganization’sobjectivesbypeopleintheorganizationandincreasedmotivationtoachievethem;—enhancedinvolvementofpeopleinimprovement—enhancedpersonaldevelopment,initiativesand—enhancedpeople—enhancedtrustandcollaborationthroughoutthe—increasedattentiontosharedvaluesandculturethroughouttheorganization.B.3.4PossibleactionsPossibleactions—communicatewithpeopletopromoteunderstandingoftheimportanceoftheirindividualcontribution;—promotecollaborationthroughoutthe—facilitateopendiscussionandsharingofknowledgeand—empowerpeopletodetermineconstraintstoperformanceandtotakeinitiativeswithoutfear;—recognizeandacknowledgepeople’s—allocateresourcesforpeopletolearn,improveandkeepthemselves—enableself-evaluationofperformanceagainstpersonal—conductsurveystoassesspeople’ssatisfaction,communicatetheresultsandtakeappropriateactions.B.4ProcessapproachConsistentandpredictableresultsareachievedmoreeffectivelyandefficientlywhenactivitiesareunderstoodandmanagedasinterrelatedprocessesthatfunctionasa inputandoutput.TheEOMSconsistsofinterrelatedprocesses.UnderstandinghowresultsareproducedbythissystemenablesanorganizationtooptimizethesystemanditsKeySomepotentialkeybenefits—enhancedabilitytofocuseffortonkeyprocessesandopportunitiesfor—consistentandpredictableresultsthroughasystemofaligned—optimizedperformancethrougheffectiveprocessmanagement,efficientuseofresourcesandreducedcross-functionalbarriers;—enablingtheorganizationtoprovideconfidencetointerestedpartiesrelatedtoitsconsistency,effectivenessandefficiency;—allowingtheorganizationtodemonstrateitscompliancewithlegalandregulatoryrequirements.PossibleactionsPossibleactionsinclude:—defineobjectivesofthesystemandprocessesnecessarytoachieve—establishauthority,responsibilityandaccountabilityformanaging—understandtheorganization’scapabilitiesanddetermineresourceconstraintspriortoaction;—determineprocessinterdependenciesandanalysetheeffectofmodificationstoindividualprocessesonthesystemasawhole;—manageprocessesandtheirinterrelationsasasystemtoachievetheorganization’squalityobjectiveseffectivelyandefficiently;—ensurethenecessaryinformationisavailabletooperateandimprovetheprocessesandtomonitor,analyseandevaluatetheperformanceoftheoverall—manageriskswhichcanaffectoutputsoftheprocessesandoverallresultsoftheEOMS.SuccessfulorganizationshaveanongoingfocusonImprovementisessentialforanorganizationtomaintaincurrentlevelsofperformance,toreacttochangesinitsinternalandexternalconditionsandtocreatenewopportunities.B.5.3KeySomepotentialkeybenefits—improvedprocessperformance,organizationalcapabilityandcustomer—enhancedfocusonrootcauseinvestigationanddetermination,followedbypreventionandcorrectiveactions;—enhancedabilitytoanticipateandreacttointernalandexternalrisksand—enhancedconsiderationofbothincrementalandbreakthrough—improveduseoflearningfor—enhanceddriveforinnovation.B.5.4PossibleactionsPossibleactions—promoteestablishmentofimprovementobjectivesatalllevelsofthe—educateandtrainpeopleatalllevelsonhowtoapplybasictoolsandmethodologiestoachieveimprovementobjectives;—ensurepeoplearecompetenttosuccessfullypromoteandcompleteimprovementprojects;—developanddeployprocessestoimplementimprovementprojectsthroughouttheorganization;—track,reviewandaudittheplanning,implementation,completionandresults—integrateimprovementconsiderationsintodevelopmentofnewormodifiedproductsandservicesandprocesses;—recognizeandacknowledgeB.6Evidence-baseddecisionsDecisionsandcurriculabasedontheanalysisandevaluationofdataandinformationaremorelikelytoproducedesiredresults.Decision-makingcanbeacomplexprocessanditalwaysinvolvessomeuncertainty.Itofteninvolvesmultipletypesandsourcesofinputs,aswellastheirinterpretation,whichcanbesubjective.Itisimportanttounderstandcauseandeffectrelationshipsandpotentialunintendedconsequences.Facts,evidenceanddataanalysisleadtogreaterobjectivityandconfidenceindecisionmaking.Inparticular,decisionsonwhichfactstoteachhavelastingconsequencesonlearnersandsociety.B.6.3KeySomepotentialkeybenefits—improveddecision-making—improvedassessmentofprocessperformanceandabilitytoachieve—improvedoperationaleffectivenessand—increasedabilitytoreview,challengeandchangeopinionsand—increasedabilitytodemonstratetheeffectivenessofpastdecisions.B.6.4PossibleactionsPossibleactions—determine,measureandmonitorkeyindicatorstodemonstratetheorganization’sperformance;—makealldataneededavailabletotherelevant—ensuredata,informationandlearningresourcesaresufficientlyaccurate,reliableandsecure;—analyseandevaluatedataandinformationusingsuitable—ensurepeoplearecompetenttoanalyseandevaluatedataas—makedecisionsandtakeactionsbasedonevidence,balancedwithexperienceandintuition.B.7Relationshipmanagement suchasproviders.Relevantinterestedpartiesinfluencetheperformanceofanorganization.Sustainedsuccessismorelikelytobeachievedwhentheorganizationmanagesrelationshipswithallofitsinterestedparties tooptimizetheirimpactonitsperformance.Relationshipmanagementwithitsproviderandpartnernetworksisofparticularimportance.KeySomepotentialkeybenefits—enhancedperformanceoftheorganizationanditsrelevantinterestedpartiesthroughrespondingtotheopportunitiesandconstraintsrelatedtoeachinterestedparty;—commonunderstandingofobjectivesandvaluesamonginterested—increasedcapabilitytocreatevalueforinterestedpartiesbysharingresourcesandcompetenceandmanagingqualityrelatedrisks;—awell-managedsupplychainthatprovidesastableflowofproductsandPossibleactionsPossibleactionsinclude:—determinerelevantinterestedparties(seeAnnexC)andtheirrelationshipwiththeorganization;—determineandprioritizeinterestedpartyrelationshipsthatneedtobe—establishrelationshipsthatbalanceshort-termgainswithlong-term—gatherandshareinformation,expertiseandresourceswithrelevantinterestedparties;—measureperformanceandprovideperformancefeedbacktointerestedparties,asappropriate,toenhanceimprovementinitiatives;—establishcollaborativedevelopmentandimprovementactivitieswithproviders,partnersandotherinterestedparties;—encourageandrecognizeimprovementsandachievementsbyprovidersandB.8SocialresponsibilitySociallyresponsibleorganizationsaresustainableandensurelong-termsuccess.BasedonthedefinitionofsocialresponsibilityinISO26000,aneducationalorganizationisresponsiblefortheimpactsofitsdecisionsandactivitiesonsociety,economyandtheenvironment,throughtransparencyandethicalbehaviourthat:—contributestosustainabledevelopment,includingqualityeducationforall,healthandsafety,aswellasthewelfareofsociety;—takesintoaccounttheexpectationofinterested—isincompliancewithapplicablelawandconsistentwithinternationalnormsofbehaviour;—isintegratedthroughouttheorganizationandpracticesinitsrelationship.Thisimpliesthewillinginclusionbybusinessofsocialandenvironmentalconcernsinthecommercial(economic)activitiesandtheirrelationwiththeirinterestedparties.B.8.3KeySomepotentialkeybenefits—improvedreputationacross—enhancedrelationshipswithallinterested—cost-savingsduetomoreresponsibleandefficientresource—improvedrisk-managementduetosustainable—abilitytoattract,retainandmaintainsatisfiedB.8.4PossibleactionsPossibleactionsinclude:—raisingawarenessandbuildingcompetenceforsocial—includingintheorganization'sstrategyareferencetothewayinwhichitintendstoapplysocialresponsibility;—adoptingwrittencodesofconductorethicsthatspecifytheorganization'scommitmenttosocialresponsibilitybytranslatingtheprinciplesandvaluesintostatementsonappropriatebehaviour;—ensuringestablishedmanagementpracticesreflectandaddresstheorganization'ssocialresponsibility;—identifyingthewaysinwhichtheprinciplesofsocialresponsibilityandthecoresubjectsandissuesapplytothevariouspartsoftheorganization;—takingaccountofsocialresponsibilitywhenconductingoperationsforthe—incorporatingsocialresponsibilityintoorganizationalfunctionsandprocesses,suchaspurchasingandinvestmentpractices,humanresourcesmanagement.B.9AccessibilityandequitySuccessfulorganizationsareinclusive,flexible,transparentandaccountable,inordertoaddresslearners’individualandspecialneeds,interests,abilitiesandEducationalorganizationsneedtoensurethatthewidestpossiblepoolofpeoplecanhaveaccesstotheireducationalproductsandservices,subjecttotheirconstraintsandresources.Theyalsoneedtoensurethatalllearnerscanuseandbenefitfromthoseproductsandservicesinanequitablemanner.KeySomepotentialkeybenefits—widerpoolofpotential—increasedsatisfactionfromlearnerswithspecial—enhancedabilitytomeettherequirementsofother—adiverselearnerpopulation andlearning.PossibleactionsPossibleactionsinclude:—introducinglearningandlearner-centredlearningand withcommunity productsandservices;—collectingdataonaccess,participationandcompletionoflearnerswithdifferentbackgrounds,andusingthistoempowerdecision-making;—providingcultural,linguistic,psychological,educationalandothersupporttolearnersasnecessarytoaidtheirperformance. toallpersonsseekingaccesstothoseproductsandservices,eventhoughnotallpersonswhoseekaccesswill begrantedit.B.10EthicalconductineducationEthicalconductrelatestotheabilityoftheorganizationtocreateanethicalprofessionalenvironmentwhereallinterestedpartiesaredealtwithequitably,conflictsofinterestareavoided,andactivitiesareconductedforthebenefitofForsustainedsuccess,organizationsneedtoprojectanimageofintegrity(honestyandfairness)indealingwithallinterestedparties.Staffoftheorganizationshouldholdthemselvesuptothehigheststandardsofprofessionalisminalltheirdealings.B.10.3KeySomepotentialkeybenefits—reducedlossesfromcorrupt—enhancedimageofthe—improvedstaffmotivationand—enhancedrelationshipswithallinterested—ensureintegrityofresearchprocessandresults.B.10.4PossibleactionsPossibleactions—instituteanorganizationalethicalconductpolicy,towhichallmembersoftheorganizationsubscribe;—alignallpolicieswithethical—includeethicsasamanagementreview—followethicalguidelinesforresearchandimplementappropriatestructurestodoso;—awarenesssessionsonbenefitsofethical—instituteasystemofdisciplineforbreakingethicalconduct—encouragestafftoreportunethicalconductto—institutemeasuresforavoidingbriberyandconflictsofinterest. ISO37001providesfurtherinformationonanti-bribery.B.11DatasecurityandprotectionTheorganizationcreatesanenvironmentwhereallinterestedpartiesinteractwiththeeducationalorganizationinfullconfidencethattheymaintaincontrolovertheuseoftheirowndata,andthattheeducationalorganizationwilltreattheirdatawithappropriatecareandconfidentiality.Successfulorganizationswillcreateconfidencebyensuringconfidentiality,integrityandavailability ofdatabyidentifyingthreatsandvulnerabilitiesoftheiractivities,andsettingcontrolstopreventandmitigatethosethreatsandB.11.3KeySomepotentialkeybenefits—protectingdocumentedinformationfromdeletionorunauthorizedmodificationordeletion;—preventinglossesduetoneedtoreinstatedeleted—gainingconfidencefromlearnersandotherinterestedparties,duetocleardisclosurepolicies;—enhancedevidence-baseddecisionmaking,duetoconfidenceindata—easeofretrievalofinformationwhen—improvedresponsetoemergencysituations.B.11.4PossibleactionsPossibleactions—establishing,implementingandmaintainingadatasecuritypolicywhichoutlinesroles,responsibilitiesandauthoritieswithrespecttodatasecurity;—establishing,implementingandmaintainingrulesregardingconfidentiality,integrityandavailabilityofdata;—publishclearpoliciestointerestedpartiesastohowtheorganizationhandlestheirdata;—establishmulti-stagebackupsystems,continuedavailabilitysystemsandrecoverysystemsfordata;—identifythreatsandvulnerabilitiesregardingdatasecurityandestablishcontrolstomitigatethem;—educatelearners,staffandotherinterestedpartiesastohowtoensuredataprivacyandsecurity,aswellasonhowtoavoidpotentialthreatstodatasecurityandhowtomitigatethese. ISO/IEC20000andISO/IEC27001providefurtherguidanceondataAnnexCClassificationofinterestedpartiesineducationalFigureC.1givesaclassificationofinterestedpartiesineducationalIntheexamplesinFigure—students/pupilsincludeanylearnerbuildinganddevelopingcompetenceattheeducationalorganization;—apprenticesincludelearnersreceivinginstructioninthecontextofthe—governmentincludeministriesofeducation,publicregulatoryauthoritiesandregionalauthorities;—labourmarketincludesemployers,employer-representativesand—parentsandguardiansincludeallpersonswhocanmakedecisionsonbehalfof—employeesincludepermanent,temporarystaffandexternallycontractedpersonswhoholdapositionwithintheorganization;—volunteersincludepersonswhoprovideaservicetotheeducationalorganizationwithoutmonetaryrecompense(e.g.personsservingoncommittees,visitingspeakers);—educationalorganizationsincludebothcompetitorsaswellascollaborating—mediaandsocietyincludethosewithatangentialinterestintheeducational—externalprovidersincludesuppliersandotherexternalorganizationsprovidingoutsourcedservices;—shareholdersincludeownersofsharesinorganizationsandsole—commercialpartnersincludesponsorsandenterpriseswhojointlyoffera—alumniincludeformerstudentsorpupilsofaneducationalorganization.Educatorscanbeemployees,volunteersorexternalproviders.Interestedpartiescanholdmorethanonetypeofrelationshipwithaneducationalorganization. Adoctoralstudentwithinanorganizationcanbeabeneficiaryofthatorganizationasalearner,whileatthesametimebeanemployeeasateaching-assistantorresearcher.AnnexDGuidelinesforcommunicationwithinterestedThisannexprovidesguidanceontheimplementationof7.4inD.2LevelsofIndeterminingwhattocommunicate, withwhom, analysisofinterestedparties,soastodeterminethelevelofinterestofvariousinterestedparties theactivityoftheorganization,aswellastheorganization'sinterestincommunicatingwiththem,inlinewithitsTableD.1presentsanexampleofananalysisofinterestedpartiesbaseduponseveraldifferenttypesofeducationalorganizations.InterestedVocational,includingprofes-sionalhighereducationandContinuingeducation(adultTutoring,coachingandLevelInterestedVocational,includingprofes-sionalhighereducationandContinuingeducation(adultTutoring,coachingandLevelofinterest:High(H);Medium(M);Low(L);NoneLevelofparticipation:Involved(I);Consulted(C);Repre