人力資源管理第八章員工培訓(xùn)與開發(fā)

1、chapter 8training and developing employeespart three | training and developmentcopyright 2011 pearson education, inc. publishing as prentice hallchapter 8training and developing employeespart three | training and developmentcopyright 2011 pearson education, inc. publishing as prentice hall第第8章章 員工培訓(xùn)

2、與開發(fā)員工培訓(xùn)與開發(fā)copyright 2011 pearson education, inc. publishing as prentice hall43我們學(xué)到哪了第1,3章人力資源管理導(dǎo)論，公司戰(zhàn)略規(guī)劃我們處在什么樣的行業(yè)中？我們的競爭基礎(chǔ)是什么？為了實現(xiàn)我們的戰(zhàn)略目標(biāo)，我們的員工需要具備哪些特征和技能？第4章職位分析第第8章章員工培員工培訓(xùn)與開訓(xùn)與開發(fā)發(fā)第11,12,13章薪酬管理第17,18章全球化和創(chuàng)業(yè)型企業(yè)中的人力資源管理第9,10章績效管理與績效評價、教練輔導(dǎo)、職業(yè)生涯與人才管理第6,7章員工測試與甄選、面試第5章人員規(guī)劃與招募第2,14,15,16章公平就業(yè)機(jī)會和相關(guān)法律、h

3、rm中的道德、公正和公平對待問題、勞資關(guān)系和集體談判、員工安全與健康introduction case/ video? what is the typecopyright 2011 pearson education, inc. publishing as prentice hall85copyright 2011 pearson education, inc. publishing as prentice hall861. 概述新員工入職引導(dǎo)的目的及其過程。概述新員工入職引導(dǎo)的目的及其過程。2. 列出并簡要解釋培訓(xùn)過程中的四個步驟。列出并簡要解釋培訓(xùn)過程中的四個步驟。3. 描述并解釋你將如何

4、確定培訓(xùn)需求。描述并解釋你將如何確定培訓(xùn)需求。4. 解釋說明培訓(xùn)技術(shù)解釋說明培訓(xùn)技術(shù)（方法）（方法）。5.列出并簡要討論管理技能開發(fā)項目。列出并簡要討論管理技能開發(fā)項目。key point重點重點 培訓(xùn)過程中的四個步驟培訓(xùn)過程中的四個步驟 如何確定培訓(xùn)需求如何確定培訓(xùn)需求 培訓(xùn)技術(shù)培訓(xùn)技術(shù)（方法）（方法） 管理技能開發(fā)項目管理技能開發(fā)項目difficult point難點難點 培訓(xùn)技術(shù)培訓(xùn)技術(shù)（方法）（方法） 管理技能開發(fā)項目管理技能開發(fā)項目what is the purpose of orientation?copyright 2011 pearson education, inc. pub

5、lishing as prentice hall812feel welcome feel welcome and at easeand at easebegin the begin the socialization socialization processprocessunderstand understand the the organizationorganizationknow what is know what is expected in expected in work and work and behaviorbehaviororientation helps new emp

6、loyeescopyright 2011 pearson education, inc. publishing as prentice hall813感覺受到歡感覺受到歡迎和輕松迎和輕松開始社會化開始社會化進(jìn)程進(jìn)程了解組織情了解組織情況況知道企業(yè)所知道企業(yè)所期望的工作期望的工作行為是什么行為是什么入職引導(dǎo)可以入職引導(dǎo)可以幫助新員工幫助新員工copyright 2011 pearson education, inc. publishing as prentice hall814company company organization and organization and operations

7、operationssafety measuressafety measuresand regulationsand regulationsfacilities facilities tourtouremployee orientationemployee benefit employee benefit informationinformationpersonnel personnel policiespoliciesdaily daily routineroutinecopyright 2011 pearson education, inc. publishing as prentice

8、hall815公司組織結(jié)構(gòu)和公司組織結(jié)構(gòu)和運營運營安全標(biāo)準(zhǔn)和規(guī)定安全標(biāo)準(zhǔn)和規(guī)定熟悉工作設(shè)備熟悉工作設(shè)備員工入職引導(dǎo)員工入職引導(dǎo)員工福利信息員工福利信息人事政策人事政策日常工作日常工作copyright 2011 pearson education, inc. publishing as prentice hall8161234the four-step training processinstructional designneeds analysisprogram implementationevaluationcopyright 2011 pearson education, inc. p

9、ublishing as prentice hall8171234培訓(xùn)過程的四個步驟培訓(xùn)過程的四個步驟教學(xué)設(shè)計培訓(xùn)需求分析培訓(xùn)執(zhí)行培訓(xùn)評估copyright 2011 pearson education, inc. publishing as prentice hall818task analysis: task analysis: assessing new employees assessing new employees training needstraining needsperformance analysis: performance analysis: assessing cu

10、rrent employees assessing current employees training needstraining needstraining needs analysistraining needs analysiscopyright 2011 pearson education, inc. publishing as prentice hall819任務(wù)分析：評估新員工的任務(wù)分析：評估新員工的培訓(xùn)需求培訓(xùn)需求績效分析：評估現(xiàn)有員工績效分析：評估現(xiàn)有員工的培訓(xùn)需求的培訓(xùn)需求培訓(xùn)需求分析培訓(xùn)需求分析copyright 2011 pearson education, inc.

11、publishing as prentice hall820performance performance appraisalsappraisalsjob-related job-related performance dataperformance dataobservationsobservationsinterviewsinterviewsassessment center assessment center resultsresultsindividual diariesindividual diariesattitude surveysattitude surveysteststes

12、tsmethods for identifying training needsspecialized softwarespecialized softwarecant-do or wont-do?cant-do or wont-do?copyright 2011 pearson education, inc. publishing as prentice hall821績效評價績效評價與工作相關(guān)的績效與工作相關(guān)的績效數(shù)據(jù)數(shù)據(jù)觀察觀察訪談訪談評價中心提供的評價中心提供的結(jié)果結(jié)果個人日記個人日記態(tài)度調(diào)查態(tài)度調(diào)查測試測試確定培訓(xùn)需求確定培訓(xùn)需求的方法的方法專業(yè)化軟件專業(yè)化軟件會做還是不愿做？會做還

13、是不愿做？copyright 2011 pearson education, inc. publishing as prentice hall822copyright 2011 pearson education, inc. publishing as prentice hall823copyright 2011 pearson education, inc. publishing as prentice hall824job rotationcoaching and understudymanagerial on-the-job trainingaction learningcopyrigh

14、t 2011 pearson education, inc. publishing as prentice hall825職位輪換職位輪換教練和頂崗教練和頂崗管理人員的在職培訓(xùn)管理人員的在職培訓(xùn) 行動學(xué)習(xí)行動學(xué)習(xí)copyright 2011 pearson education, inc. publishing as prentice hall826university-related programsmanagement gamesoff-the-job management training off-the-job management training and development te

15、chniquesand development techniquesthe case study methodoutside seminarsexecutive coachesbehavior modelingrole playingcorporate universitiescopyright 2011 pearson education, inc. publishing as prentice hall827大學(xué)提供的各種項目大學(xué)提供的各種項目管理游戲管理游戲脫產(chǎn)管理培訓(xùn)和開發(fā)技術(shù)脫產(chǎn)管理培訓(xùn)和開發(fā)技術(shù)案例研究法案例研究法外部研討會外部研討會高管教練高管教練行為模仿行為模仿角色扮演角色扮演

16、企業(yè)大學(xué)企業(yè)大學(xué)copyright 2011 pearson education, inc. publishing as prentice hall831a sample trainingevaluation formcopyright 2011 pearson education, inc. publishing as prentice hall832k e y t e r m semployee orientation trainingnegligent trainingtask analysiscompetency modelperformance analysison-the-job

17、training (ojt)apprenticeship trainingjob instruction training (jit)programmed learningelectronic performance support systems (epss)job aidvirtual classroomlifelong learningmanagement developmentjob rotationaction learningcase study methodmanagement gamerole playingbehavior modelingin-house developme

18、nt centerexecutive coachorganizational developmentcontrolled experimentationcopyright 2011 pearson education, inc. publishing as prentice hall833關(guān)鍵詞新員工入職引導(dǎo) 培訓(xùn)疏忽培訓(xùn) 任務(wù)分析勝任能力模型 績效分析在職培訓(xùn) 學(xué)徒制培訓(xùn)工作指導(dǎo)培訓(xùn) 程序化學(xué)習(xí)電子績效支持系統(tǒng) 工作助手虛擬課堂 終身學(xué)習(xí)管理技能開發(fā) 職位輪換行動學(xué)習(xí) 案例研究法管理游戲 角色扮演行為模仿 內(nèi)部開發(fā)中心高層管理人員教練組織發(fā)展 控制組實驗discussion ：book p297discussion question: discussion question: 5. 5.practice :book p298individual and group activities:individual and group activities:6. and 8.6. and 8.discussion :book p298application case:application case:reinventing the wheel at reinvent