管理學(xué),羅賓斯,9版,英文Robbins-fom9-課件

1、Copyright 2015 Pearson Education, Inc.15-1Chapter15OperationsManagementLearning OutcomesDefine operations management and explain its role. Define the nature and purpose of value chain management. Describe how value chain management is done.Discuss contemporary issues in managing operations. Copyrigh

2、t 2015 Pearson Education, Inc.15-2Copyright 2015 Pearson Education, Inc.15-315.1Define operations management and explain its role. Improving ProductivityCopyright 2015 Pearson Education, Inc.15-4Improving ProductivityCopyright 2015 Pearson Education, Inc.15-6Deming: Improving Mangers ProductivityCop

3、yright 2015 Pearson Education, Inc.15-7The truly effective organization will increase productivity by successfully integrating people into the overall operations system.Copyright 2015 Pearson Education, Inc.15-915.2Define the nature and purpose of value chain management. Value Chain ManagementCopyri

4、ght 2015 Pearson Education, Inc.15-10Value ChainCopyright 2015 Pearson Education, Inc.15-11Goals of Value Chain ManagementCopyright 2015 Pearson Education, Inc.15-12Benefits of Value Chain AnalysisCopyright 2015 Pearson Education, Inc.15-13Copyright 2015 Pearson Education, Inc.15-1415.3Describe how

5、value chain management is done. Successful Value Chain ManagementCopyright 2015 Pearson Education, Inc.15-16Organizational Processes and LeadershipCopyright 2015 Pearson Education, Inc.15-17Better demand forecastingSelect functions done collaboratively with other partners in the chainNew measures ne

6、eded for evaluating the performance of various activities along the chainObstacles to Value Chain ManagementCopyright 2015 Pearson Education, Inc.15-19Impact of Cultural AttitudesCopyright 2015 Pearson Education, Inc.15-20Trust ControlCapabilities and PeopleCopyright 2015 Pearson Education, Inc.15-2

7、1Capabilities:Coordination and collaborationConfiguration that satisfies customers and suppliersEducation of internal and external partnersPeople:CommitmentTimeEnergyCopyright 2015 Pearson Education, Inc.15-2215.4Discuss contemporary issues in managing operations. Contemporary IssuesCopyright 2015 P

8、earson Education, Inc.15-23TechnologyQuality initiativesProject managementQuality ControlCopyright 2015 Pearson Education, Inc.15-24Project ManagementCopyright 2015 Pearson Education, Inc.15-26The task of getting project activities done on time, within budget, and according to specifications.Gantt ChartsCopyright 2015 Pearson Education, Inc.15-27PERT Network AnalysisCopyright 2015 Pearson Education, Inc.1