國內(nèi)值機(jī)英語ppt(白云機(jī)場統(tǒng)一教材)

公共英語Goodmorning/afternoon/evening,Sir/Madam.MayIhelpyou?先生、小姐早上/下午/晚上好，要我?guī)兔?？Excuseme.對不起。（為了引起他人注意或因?yàn)?yīnwèi)打擾別人）Iamsorry.對不起.(為某事道歉)精品資料Itdoesn’tmatter/Nevermind.沒關(guān)系。You’rewelcome./It’smypleasure./Don’tmentionit.別客氣(kèqi)。Haveanicetrip./Enjoyyourtrip./Haveapleasantstayin(China).祝您（在中國）旅途愉快！精品資料MayIhaveyourname?/Couldyoupleasespellyourname?/Whatisyourfamilyname/surname?請問您尊姓大名(zūnxìngdàmíng)？/請問您的姓名如何拼寫？／您貴姓？/請問您大名？Whatisthedeparturetime/arrivaltime?飛機(jī)幾點(diǎn)起飛/到達(dá)？Itdepends(on).../I’mnotquitesure.看情況吧。/我不太確定。精品資料Verynicetomeetyou!很高興認(rèn)識您。Itisadirectflight.這是直達(dá)航班(hánɡbān)。WhendoIhavetogettotheairport?Youshouldgettotheairporthoursbeforedeparture.我要何時到達(dá)機(jī)場？您至少要在起飛前（）小時到達(dá)機(jī)場。精品資料Canyoutellmethetelephonenumberoftheinquiryoffice?您能告訴我問訊處的電話號碼嗎？Ｗhatisthereasonforthedelay?Becauseofbadweather/mechanicaldifficulties/incompletecheck-inprocedures/poorvisibility/airtrafficcontrol.為什么延誤？因?yàn)樘鞖庠?yuányīn)／機(jī)械原因(yuányīn)／飛機(jī)調(diào)度原因(yuányīn)／末完成值機(jī)程序／能見度差／空中管制。Pleasewaitamoment...請稍等精品資料Thankyouforyourcooperationandunderstanding.感謝您的合作.YoucanbookanE-ticketonlineorifyoucall95539,wecanprovideyoutheticketdeliveryfreeofcharge.您可在網(wǎng)上購買一張電子客票或打電話到95539，我們提供(tígōng)免費(fèi)送票。I’msorrytokeepyouwaitingsolong.讓您久等，實(shí)在抱歉。精品資料Wewillkeepyouinformed.我們將隨時通知您.Pleasefilloutthisform.請?zhí)顚?tiánxiě)這張表格。Ittakesabouthoursandminutes.Youwillarriveatabout.飛行時間是小時＿＿分鐘。到達(dá)時間約_____.精品資料Specialmealsshouldbebooked24hoursbeforedeparture.特殊旅客餐食應(yīng)在起飛前二十四小時預(yù)訂.Ibegyourpardon?請?jiān)僬f(zàishuō)一遍，好嗎？/Youarespeakingalittlebittoofastforme.Couldyouspeakabitslower?您說得太快了，請說慢一點(diǎn).Justamoment,please.I’mgoingtocheck.請您等一等，讓我查一查。精品資料IwishIcouldhelpyoubutthisisourcompany’spolicy.我真想幫您，可是我們只能按規(guī)定辦理．Don’tworry,wewilltryourbesttohelpyou.別擔(dān)心，我們會盡力幫助(bāngzhù)您。Whatapity!/Iamsorrytohearthat.非常遺憾．／非常抱歉聽到這事．精品資料PleasecallourCustomerServiceCallCenter.Thenumberis95539.請撥打電話到旅客呼叫中心，電話號碼是95539.Thereisashuttlebusoperatingbetweendowntownandtheairport.可乘座豪華巴士／空港快線到市區(qū)(shìqū)／機(jī)場．精品資料SkyTeammembersareAM-AeroMéxico/AF-AirFrance/Az-Alitalia/Ok-CSACzechAirlines/DL-DeltaAirLines/KE-KoreanAir/CO-ContinentalAirlines/KL-KLMRoyalDutchAirlines/NW-NorthwestAirlines天合聯(lián)盟成員(chéngyuán)有墨西哥航空／法國航空／意大利航空／捷克航空／達(dá)美航空／大韓航空／大陸航空／荷蘭皇家航空／美國西北航空．精品資料Whatisthattypeofaircraft?Boeing777／Airbus320/ERJ145.這是什么機(jī)型，波音777／空客320／噴氣ERJ145WelcometoChinaSouthernAirlines.歡迎乘坐中國南方航空公司的航班．We’vealreadysenttheinformationtotheappropriatedepartmentandthey’llinformyouassoonaspossible.我們已將有關(guān)信息送到相關(guān)部門，他們(tāmen)會盡早通知您．精品資料YouonlyneedtocheckinonceifconnectingtootherSkyTeamflights.聯(lián)乘天合聯(lián)盟航班時，只需辦理一次報到登機(jī)手續(xù).Thefreebaggageallowance/baggageweightlimitforeveryEconomy/Business/FirstClasspassengeris20/30/40kg.免費(fèi)行李頭等艙／公務(wù)艙／經(jīng)濟(jì)艙是20/30/40kg.Youcantaketwopiecesofhandluggagewithinatotalweightof5kgs.您可攜帶2件手提行李，重量(zhòngliàng)不超出5公斤．精品資料PleasegototheTransferCounter/ConnectingCounterforyournextChinaSouthernflight.請到中轉(zhuǎn)柜臺．Theflightnumberandthedate,please.航班號、航班日期(rìqī)。DoyouhaveaFFPmileagecard?您有里程卡嗎？精品資料PleasepresentyourSkyPearlClubmembershipcardwhenmakingyourreservationandwhencheckingin.請?jiān)谟喿椭禉C(jī)時出示明珠(míngzhū)會員卡。Couldyougiveusyourtelephonenumberandaddressincaseofanychangeinyourflight?由于更改航班請留下您的電話號碼和地址。MerryChristmas!/HappyNewYear!圣誕快樂／新年快樂精品資料AreyouafrequentflyerofSkyTeam?IamaMember/Elite/ElitePlus您是天合聯(lián)盟的常客？我是普通會員／優(yōu)選會員／尊榮會員．TheflightisalreadyfullybookedbecauseoftheGuangzhouExportCommoditiesFair(CantonFair).由于廣交會期間，航班已滿．Noproblem/Ofcourse/Certainly.Wecareaboutyou!沒問題／當(dāng)然(dāngrán)了，我們更關(guān)注您．精品資料Iwillasksomeoneelsetohelpyou.Pleasewaitjustamoment.我找別人來幫您，請稍等．Goodbye!Haveaniceday!再見，祝您愉快！Thisisacode-shareflight.這是代碼(dàimǎ)共享的航班．精品資料Youmayinquirewiththegroundstaffafteryourarrival.飛機(jī)到達(dá)后，您可詢問地面服務(wù)人員(rényuán)．Breakfast/Brunch/Lunch/Dinnerwillbeavailableontheflight.Snacks/Lightmeals/Specialmealsareavailableonthisflight.機(jī)上供應(yīng)早餐／中餐／晚餐／早午餐／點(diǎn)心／輕便餐／特殊餐．精品資料值機(jī)英語(yīnɡyǔ)Whatisyournationality?請問您的國籍？Couldyoutellmewhichclassofserviceyouareflying?請問您乘坐的是什么艙位？YourflightwillbeonaBoeing777.Wouldyoulikeawindowseatoranaisleseat?您乘坐的是波音777。您需要靠窗座位還是(háishi)靠走廊的座位？精品資料It’sanaisleseat/awindowseat/aseatnexttotheemergencyexit.它是個走道位子/靠窗的座位/靠緊急(jǐnjí)出口的座位。Yourseatisinthemiddlesectionofthecabin.您的座位在機(jī)艙的中部。:YoucanapplyforamileageretroclaimatcounterC13,whichisaSkyPearlServiceCounter.Youcanalsocheckyourmileageaccountthere.您可以在C13明珠服務(wù)柜臺進(jìn)行里程補(bǔ)登，或者查詢您的里程累計(jì)情況。精品資料YouhavealreadygottheVGMLinyourreservation.Itwillbesuppliedaboard.您已經(jīng)預(yù)定(yùdìng)了素食。將在客艙中為您供應(yīng)。Doyouhaveanycheck-inbaggage?請問您有托運(yùn)行李嗎？Howmanypiecesofbaggagewouldyouliketocheckin?您有幾件托運(yùn)行李？精品資料Pleaseputyourcheck-inbaggageontheconveyerbelt.請把您的托運(yùn)行李(xíngli)放在傳送帶上。Doyouhaveanythingfragileoranyvaluablesinyourcheckedbaggage?請問您的行李(xíngli)里面有易碎或貴重物品嗎？AreyoucarryinganyoftheitemsshownhereontheDangerousGoodsChart?您是否攜帶危險品標(biāo)示圖所示的任何一種物品？精品資料Pleasegoovertothatcountertohavethisboxproperlypackedbecausethepackingisnotadequate.這個箱子包裝不符合要求，請您到那邊柜臺打個包。Thehandleofthesuitcaseisbroken.PleasesignthisLimitedReleaseTag.您的箱子把手有破損。請?jiān)谛欣蠲庳?zé)牌上簽名。Yourluggageismadeofmetal.Itmightdamagetheconveyorbelt.PleasecheckitattheOversizedBaggageCounter.您的行李是金屬質(zhì)地的，可能(kěnéng)會損壞傳送帶，請到大件柜臺去辦一下托運(yùn)。精品資料Ifyourluggageisoversizedorirregular,pleasegototheOversizedBaggageCounteroverthere.大件行李、不規(guī)則行李請您到那邊的大件行李托運(yùn)(tuōyùn)處托運(yùn)(tuōyùn)。Whereisyourfinaldestination?您的最終目的地是哪里？Pleaseshowmeyouronwardticket.請出示您的續(xù)程機(jī)票。精品資料Doyouwanttocheckyourluggagetothefinaldestinationortoyourfirststop?您是要將您的托運(yùn)行李托運(yùn)到您的目的地還是您的第一站？Becauseacustomscheckisrequired,youmustclaimyourluggageinBeijingyourselfandcheckitagainforyouronwarddestination.由于海關(guān)檢查，您需要在北京自行提取行李，重新辦理托運(yùn)手續(xù)(shǒuxù)到您的目的地。FortheairroutesbetweenChinaandNorthAmerica,apassengerisallowedtwopiecesoffreecheckedbaggage.在中國與北美之間的航線上，一位乘客可以免費(fèi)托運(yùn)兩件行李。精品資料Yourluggageexceedstheweightlimitoffivekilograms.PleasegotocounterH1andpayfortheexcessweightlimitfee.您的托運(yùn)行李超重了5公斤，請您到H1號柜臺(guìtái)交付超重費(fèi)。Miss,pleasecomebackandtakeyourboardingpassafterpayingfortheexcessweight.小姐，請交完行李逾重費(fèi)后回來領(lǐng)取您的登機(jī)牌。Theexcessbaggagechargeperkilogramis1.5%ofthehighestnormaldirectadultone-wayeconomyfare.逾重行李的費(fèi)率按直達(dá)單程成人正常經(jīng)濟(jì)艙票價的1.5%計(jì)算。精品資料I’mverysorrybutwecannotacceptcreditcardshere.對不起，我們不接受信用卡。IfyouwanttoupgradetoeitherFirstorBusinessClass,youshouldpayRMB800forthedifference.如果您要升級至頭等(tóuděng)/公務(wù)艙，您需要支付800元的差價。Doyouhaveanycarry-onluggage?您有隨身攜帶行李嗎？精品資料Liquor,oilandhoneycannotbecarriedonboard.Pleasecheckthemin.您的酒（油、蜂蜜）必須托運(yùn)，不能隨身攜帶。Thesizeofyourcarry-onluggageistoolarge/heavytocarryontheaircraft.這件手提行李超過了規(guī)定尺寸/重量，所以(suǒyǐ)不能帶入客艙內(nèi)。Hereareyourpassport/identitycard,ticket,boardingpassandbaggagetags.這是給您的護(hù)照/身份證、機(jī)票、登機(jī)牌和行李牌。精品資料Pleasegostraightaheadandthenturnright.Pleaseboardtheaircraftafteryoupasstheimmigrationandsecuritycheck.請向前方（右轉(zhuǎn)）通過邊檢、安檢后登機(jī)。You’dbettergotothatcounterfirsttomakeyourcustomsdeclaration.Itisveryusefulforyouwhenyoucomeback.您最好到那個(nàge)柜臺辦理海關(guān)申報。您回國時對您很有用。精品資料We’lltakegoodcareofyourchild/Wewillseatyourchildinaforwardareasothatourflightattendantswilltakecareofher/himonthetrip.我們會照顧好您的小孩/我們會把您的孩子安排(ānpái)在前排的座位上，在途中乘務(wù)人員會照顧她/他。PleasefillintheUMform/CustomsDeclarationCard/ImmigrationCard.請您填寫這張無人陪伴兒童表格/海關(guān)申報單/出（入）境卡。Wouldyoupleasestandbackalittle?Pleasequeueup.請向后退一下。請排隊(duì)。精品資料Whoisyourtourguide/leader?誰是您們的導(dǎo)游（領(lǐng)隊(duì)）？Howmanypassengersarethereinyourgroup?Pleaseconfirmthetotalnumberofluggagepiecesinyourgroup.您的團(tuán)里有多少人？請確認(rèn)(quèrèn)您團(tuán)里行李總數(shù)。Yourreservationisnotconfirmedinthesystem.您的機(jī)票在電腦里沒有確認(rèn)(quèrèn)。精品資料Yourreservationisalreadyinthestandbylist.您的訂位已經(jīng)在候補(bǔ)(hòubǔ)名單里了。YoucangettherefundattheissuedplaceorthelocalticketingofficeauthorizedbyChinaSouthernAirlines.您可以在原購票地點(diǎn)或經(jīng)南航授權(quán)的當(dāng)?shù)啬虾绞燮碧庌k理退票。Iamsorrytotellyouthatyourflighthasbeenclosed.很遺憾，您乘坐的航班已經(jīng)停止辦理乘機(jī)手續(xù)了。精品資料IamverysorrytotellyouthatwecannotofferyouaseatinBusinessClassbecauseofachangeinaircraft.對不起，由于您今天(jīntiān)的航班更改了機(jī)型，我們將無法給您提供頭等艙座位。Weregretthatyourflighthasbeencanceled.Butwewillrebookthefirstavailableflightforyou.