Business_Engish-公司結(jié)構(gòu)介紹.ppt

1、,Loading ,Trade,enter,Presentation Of A Company,CEO : chief executive officer 首席執(zhí)行官 chairman of the board of directors 董事長(zhǎng) VP: vice president 副總裁 general manager 總經(jīng)理 . . .,Common business titles in English,Hierarchical pyramid structure 層級(jí)制金字塔結(jié)構(gòu) Flat management structure 扁平化的管理結(jié)構(gòu) Flexible company wi

2、th projected-based teams 有項(xiàng)目小組構(gòu)成的靈活公司體系,Types of company structure,Managers 經(jīng)理 Secretary 秘書 Sales (department) 銷售部 Account department 客戶部 Customer service department客服 Public relations 公關(guān)部.,Different Departments,A manager Be responsible for the main activities of the company such as manufacturing an

3、d sales (負(fù)責(zé)公司制造、銷售等主要業(yè)務(wù)) Make decisions 決策M(jìn)ake plans 制定計(jì)劃.,Functions Of Different Departments,Common business titles in English,CEO : chief executive officer 首席執(zhí)行官 chairman of the board of directors 董事長(zhǎng) VP: vice president 副總裁 general manager 總經(jīng)理 deputy general manager 副總經(jīng)理 assistant manager 副經(jīng)理助理,pe

4、rsonal / human resources manager人事部經(jīng)理 director of the financial section 財(cái)務(wù)主管 marking manager 營(yíng)銷部經(jīng)理 administrative manager 行政部經(jīng)理 sales manager 銷售部經(jīng)理 public relations manager 公關(guān)部經(jīng)理 production manager 生產(chǎn)部經(jīng)理,Types of company structure 公司結(jié)構(gòu)類型,Hierarchical pyramid structure 層級(jí)制金字塔結(jié)構(gòu)，即層級(jí)制組織結(jié)構(gòu)，是公司組織結(jié)構(gòu)形式之一。這

5、種結(jié)構(gòu)的特點(diǎn)是，公司內(nèi)部功能齊全，科室設(shè)置完備，公司組織層次多，機(jī)構(gòu)呈縱向垂直構(gòu)架。自上而下逐級(jí)授權(quán)，自下而上逐級(jí)匯報(bào)，信息流通緩慢，溝通渠道有限，多重領(lǐng)導(dǎo)，效率低下。 Flat management structure 扁平化的管理結(jié)構(gòu)， 公司組織結(jié)構(gòu)形式之一。公司經(jīng)理即公司所有人，這類企業(yè)通常是小型公司。組織結(jié)構(gòu)簡(jiǎn)單，機(jī)構(gòu)呈橫向扁平設(shè)立，信息反饋環(huán)節(jié)少，效率高，管理層對(duì)經(jīng)營(yíng)環(huán)節(jié)既不失去控制，又能使企業(yè)反應(yīng)迅速。及時(shí)反饋信息保證了有效管理和競(jìng)爭(zhēng)優(yōu)勢(shì)。與Hierarchical management structure 層級(jí)制管理結(jié)構(gòu)相對(duì)。 Flexible company with proj

6、ected-based teams 有項(xiàng)目小組構(gòu)成的靈活公司體系。由基于信息技術(shù)、自我管理、分工明確的任務(wù)小組或者事業(yè)單位構(gòu)成，公司組織機(jī)構(gòu)呈現(xiàn)靈活機(jī)動(dòng)的特性，該組織機(jī)構(gòu)按項(xiàng)目小組設(shè)立，各項(xiàng)目小組或者事業(yè)單位直接對(duì)分管總經(jīng)理負(fù)責(zé)。既能有效管理龐大復(fù)雜的層級(jí)制組織結(jié)構(gòu)，又可以保持企業(yè)家式新興公司的快速反應(yīng)。信息技術(shù)作為該組織結(jié)構(gòu)協(xié)調(diào)管理和決策反饋的中樞。,Different Departments,Functions Of Different Departments,Managers 經(jīng)理,Be responsible for the main activities of the company

7、 such as manufacturing and sales (負(fù)責(zé)公司制造、銷售等主要業(yè)務(wù)) Make decisions 決策 Make plans 制定計(jì)劃 Handle difficult situations at work 解決工作難題 Deal with problems and complaints 處理投訴 Sign contracts 簽訂合同 Monitor expenses claims 檢查核實(shí)報(bào)銷單,Secretary 秘書,Make / answer telephone calls接打電話 Make/ take notes, minutes and messa

8、ges deal with files and correspondence 負(fù)責(zé)會(huì)議記錄和電話留言等 Write memos and reports 處理文件、信函 Work at computer for word processing 起草、備忘錄以及報(bào)告等 Receive guests and visitors 用電腦進(jìn)行文字處理 Arrange meetings 安排會(huì)議 Make appointments 安排來(lái)訪預(yù)約,Sales department 銷售部,Launch marketing promotions 舉辦促銷活動(dòng) Introduce products 推介產(chǎn)品 De

9、monstrate products 演示產(chǎn)品 Take care of complimentary presents 負(fù)責(zé)促銷贈(zèng)品工作 Persuade customers to buy 說(shuō)服顧客購(gòu)買商品 Launch campaigns 組織商品推銷活動(dòng) Place advertisements 刊登廣告 Advertise products 為商品做廣告 Bargain about price 討價(jià)還價(jià) Offer discount 提供促銷折扣,Public relations 公關(guān)部,Talk to the press and the public 與新聞媒體和公眾交流 Commun

10、icate information from the company 向外界披露公司信息 Give away publicity products 贈(zèng)送宣傳品 Entertain business clients 招待客戶 Alter/ create / develop/ establish/ improve/project/promote corporate image 改變/創(chuàng)立/發(fā)展/建立/改善/突出/推廣企業(yè)形象,Account department 客戶部,In charge of development and maintenance of the companys busines

11、s resources 負(fù)責(zé)公司業(yè)務(wù)資源的開發(fā)及維護(hù) Engage in planning and organization of corporate hospitality events 負(fù)責(zé)大型企業(yè)公關(guān)活動(dòng)的策劃與組織 Analysis and understand the market 分析業(yè)界動(dòng)態(tài)，了解市場(chǎng)行情。 Personalize offerings 提供個(gè)性化服務(wù) Pass demands and suggestions from the clients to the company and communicate information from the company 把客

12、戶的想法和需求傳達(dá)給公司，再把公司相關(guān)信息傳達(dá)給客戶 Anticipate customer wants 預(yù)測(cè)顧客需求 Keep clients and the company in good relationship 使客戶與公司之間保持和諧/良性的合作關(guān)系,Customer service department 客服部,Deal with customers calls and solve problems 處理客戶來(lái)電，解決客戶問(wèn)題 Accept repairs and deal with customers complaints 接受維修業(yè)務(wù)和處理客戶投訴 Communicate ti

13、mely with customers 與客戶及時(shí)進(jìn)行溝通 Offer a comprehensive and convenient after-care service 提供全面便捷的售后服務(wù) Offer a full professional after-sales service 提供整套的專業(yè)售后服務(wù) Undertake installation and testing tasks from the company 負(fù)責(zé)承擔(dān)公司分配的安裝/調(diào)試任務(wù) Offer training to users technical staff 為用戶技術(shù)人員提供培訓(xùn)服務(wù),Accounts depart

14、ment 會(huì)計(jì)部,Make / work out budget 制定收支預(yù)算 Keep accounts 完成會(huì)計(jì)記賬 Deal with financial matters 處理各種財(cái)務(wù)事項(xiàng),Personnel / human resources department 人事部,Recruit / hire new staff 招聘新員工 Interview applicants 面試申請(qǐng)者 Promote staff 晉升員工職務(wù) Train staff 培訓(xùn)員工 Fire staff 解聘員工 Retire staff 辭退員工 Deal with relationships betwee

15、n management and work force 協(xié)調(diào)管理層與員工的人事關(guān)系,R&D department 策劃部,Do market research 進(jìn)行市場(chǎng)調(diào)查 Do product research 進(jìn)行產(chǎn)品調(diào)查 Design a product 設(shè)計(jì)/ 策劃產(chǎn)品 Carry out/ perform / conduct experiments 開展新產(chǎn)品試驗(yàn) Customize a product 根據(jù)顧客的具體要求研制產(chǎn)品,Production department 生產(chǎn)部,Plan and organize operations 計(jì)劃和組織生產(chǎn) Prepare operat

16、ional schedules 編制生產(chǎn)經(jīng)營(yíng)作業(yè)計(jì)劃 Schedule projects and deal with plant maintenance 安排項(xiàng)目以及負(fù)責(zé)設(shè)備運(yùn)行 Coordinate manufacturing activities to ensure production and quality of products meet specifications 協(xié)調(diào)生產(chǎn)活動(dòng)，保證產(chǎn)品生產(chǎn)質(zhì)量符合要求 Observe workers to ensure compliance with standards 監(jiān)督檢查員工按照標(biāo)準(zhǔn)進(jìn)行生產(chǎn)。,Dispatch department 倉(cāng)儲(chǔ)部,Manage inventories 管理庫(kù)存 Make/ receive and manage sales orders 接受銷售訂單，管理銷售訂單。 Handle the receipt, storage and issue of stock 接收產(chǎn)品入庫(kù)，發(fā)貨 Prepare and check orders to go out to shops 根據(jù)訂單備貨和驗(yàn)貨 Deliver goods 送貨,Purchasing department 采購(gòu)部,Select supp