解決問題,決和風(fēng)險管理系列

1、ThinkingWorks? :解決問題、決策和風(fēng)險管理系列Problem Solving and Decision Making課程背景課程的主要開發(fā)者是 Charles H. Kepner憚士。Kepner博士是全球公認的解 決問題和 決策大師，曾擔(dān)任蘭德公司的高級研究員，創(chuàng)立Kepner-Tregoe 著名解決問題和決策培訓(xùn)機構(gòu)及 Kepner Associatesc寫作 The Rational Manager The New Rational ManagerA 并 與 人合著 ManagingBeyondthe Kepner-Tregoe； 開發(fā)了 Analytical Troubl

2、e Shooting 課 程。1998年，參加了 Thinking Dimensions International 公司，以 Kepner and FourieK & F命名的產(chǎn)品系列是全球唯 一延續(xù)了 Kepner博士的思想精髓，并持續(xù)融入最新思想和 方法的解決問題、決策和風(fēng)險管理課程。在解決問題和制定決策技術(shù)領(lǐng)域的開展歷史中，K & F系列課程首次成功地將直覺、理性和創(chuàng)意思維這三個層面整合，提供解決問題和制定決策領(lǐng)域的最新技術(shù)，并開發(fā)出自然、易用的步驟式方法：“系統(tǒng)思維。K&F系列課程成功的關(guān)鍵在于，課程把握了自然思考模式，包括發(fā)散式和收斂式思維的精髓，將其融合成一套實用、方便的思維方法

3、。課程特色1 一 3天全面的模塊化課程，強調(diào)實際操練和技能的培養(yǎng)。課程將令學(xué)員具備有效解決問題和制定決策的技能。整個課程中貫穿運用案例分析、現(xiàn)實工作問題和體驗式學(xué)習(xí)概念。本課程能直接提高公司底線業(yè)績，并且為公司留下解決問題的能力：具備分析、解決問題和決策能力的員工。課程曾經(jīng)幫助不完全列舉人- 一個飲料裝瓶廠的設(shè)備停機時間下降了1 6 %- 在首六個月期間內(nèi)，一個金融機構(gòu)的業(yè)務(wù)電子處理率即提高了1 0%- 一個造紙公司機器故障修復(fù)時間縮短21 %- 一個汽車制造廠的設(shè)備維修維護本錢第一年就下降了12 %- 一個加工工廠安裝了預(yù)防故障系統(tǒng)適用對象 Who Should Atte nd希望深入學(xué)習(xí)掌

4、握解決問題和決策技術(shù)，而不是僅僅了解解決問題流程和框架，需要解決復(fù)雜經(jīng)營、生產(chǎn)和專業(yè)技術(shù)問題的所有經(jīng)理、主管和專業(yè)技術(shù)人士All man ageme nt, supervisory and professi onal staff who n eed to solve problems an d/or make decisi ons.主要內(nèi)容這是一系列非常專業(yè)、高質(zhì)量、全面和深入的解決問題、決策與風(fēng)險管理課程，同時還備有課后分析問題使用的模板和引導(dǎo)學(xué)員進行自我問題分析的軟件光盤。該課程可以靈活適用于客戶的不同需要：課程具備五個獨立的模塊，可以根據(jù)客戶的實際需要進行拼裝。五個模塊的內(nèi)容分別是：1.

5、 思考智慧 (Thinking Wise) 學(xué)習(xí)根本的發(fā)散思維和收斂思維模式，它可以運用到各種問題的解決過程中。這種思考模式是解決問題和決策過程中最根本的思考方法?！八伎贾腔凼且环N直觀的解決問題技術(shù)，綜合了系統(tǒng)思考、理性思考和創(chuàng)造性思考。其中運用各種發(fā)散思考手段，以及在收斂思考時的評估技術(shù)。 Learn a basic thinking pattern of Divergent and Convergent Thinking that can be used in any problem solving or decision making situation. This thinking p

6、attern is the most basic thinking approach for solving problems or making decisions effectively.學(xué)習(xí)要點 WHAT IT IS? 讓利益相關(guān)各方著眼于正確的問題。? 在爭取對問題情形取得一致理解的過程中，對所涉及的各種因素實施全方 位分析。? 評估問題情形中的關(guān)鍵事項、脈絡(luò)、趨勢和中樞。? 將問題情形重新提煉為簡要的方案 / 行動要求。Thinking Wise is an Intuitive Problem Solving technique that integrates Systematic,

7、 Rational and Creative thinking skills? It utilizes various approaches for divergent thinking and evaluation techniques for convergent thinking.學(xué)員獲益 WHAT YOU WILL LEARN/ 適用于籠統(tǒng)、總體、模糊的問題悄形。/ 為所有其他層面的思維建立根底。/ 為靈活的解決問題方法提供框架。/ 根據(jù)問題設(shè)計思考方法，而不是相反。? Get all stakeholders to focus on the appropriate problem.?

8、 Conduct an all-inclusive analysis of factors involved in creating a common understanding of the problem situation? Evaluate critical issues, golden threads, trends and the pivotal point for a problem situation ?Pr-focus the problem situation into a single solution/action requirement.TYPICAL OUTCOME

9、? Is applicable to vague, general and intangible problem situations.? Forms the basis for all the other thinking dimensions.? Provides the framework for flexible problem solving applications.The thinking approaches are made to fit the problem and not the other way aroun?d 2. 根源智 h(Cause Wise)學(xué)習(xí)一種實用的

10、思考一切偏離標準 ( 離散)問題的方法，綜合了直覺思考和從確認問題、描述問題、分析問題到解決問題的整個過程?！案粗腔蹘椭鷮W(xué)員準確定義問題，幫助學(xué)員獲取信息、客觀準確地組織和評 估與問題相 關(guān)的信息，以及幫助學(xué)員運用邏輯和建立在以往經(jīng)驗根底上的直覺找 出問題的根源。然后， 在行動之前再 經(jīng)過驗證以確 認問題的根源 。 Learn a practical thinking approach that integrates with intuitive thinking to identify, describe, analyze and resolve any deviation from st

11、andard.學(xué)習(xí)要點 WHAT IT IS? 方法旨在危機出現(xiàn)時，幫助解決問題者防止慌亂，理性行事。? 在著手解決之前，如何準確界定問題。? 如何根據(jù)事實資料探測可能的問題原因，以推知最有可能的原因。? 確保學(xué)員在花費大量時間和金錢釆取糾正行動前，識別出問題的真正原因。? 跟他人打交道時，如何實地運用提問和思維技術(shù)。Cause Wise enables a participant to define a problem correctly, to gather, organize and evaluate the problem specific information factually

12、and accurately; and to generate causes logically and intuitively using past experience ? True cause is then tested and confirmed before corrective action is taken?學(xué)員獲益 WHAT YOU WILL LEARN/ 解決問題者將充滿信心地知道該提什么樣的探詢式問題，并知道如何根據(jù)回 答推導(dǎo)出最有可能的問題原因。/ 處理問題情形時，減少“定罪責(zé)和“口水戰(zhàn)。/ 減少匆忙定論的解決方案，這種方案通常治標不治本，造成問題重現(xiàn)，帶 來高昂代價。

13、消除“試著看的做法。?An approach that help problem solvers to avoid panic and act rationally when a crisisoccurs?The ability to define a problem accurately before starting to resolve it.?The ability to test probable causes against factual information to derive at the mostprobable cause?Assurance that you have

14、 identified the true cause of the problem before spending alot of time and money taking corrective action?The ability to use the questioning and thinking techniques on your feet while dealingwith others?TYPICAL OUTCOMES? Problem solvers will have the confidence to know which probing questions to ask

15、 what to do with the answers in order to extract the most probable cause.? There will be less blame fixing and finger pointing when dealing with problem situations.Reducti on of jump ing to cause八 fixes that lionn ally acco unts for expe nsive revisit ing of the problem and its real cause?s Eliminat

16、ion of trail and error practices?3. 優(yōu)先智慧 (Priority Wise) 學(xué)習(xí)和應(yīng)用一種在面對發(fā)散問題時，確立問題的優(yōu)先順序并獲得共同認可的方法。 “優(yōu)先智 慧是準確和全面評佔問題狀況的思考工具，運用這套工具確定問題并 制定優(yōu)先級，最終形 成解決高優(yōu)先級問題的方案。Learn and apply a proven approach to set, agree and reach consensuson priorities fordiverse issues.學(xué)習(xí)要點 WHAT IT IS? 辨識并列明問題、事項和挑戰(zhàn)。? 建立優(yōu)先次序，并為各優(yōu)先事項分

17、配資源。? 選擇適當?shù)慕鉀Q問題方法，解決各個事項的問題。? 積極參與，有效溝通，在與別人的合作中爭取共識和承諾。? 通過 實地思考( Think on Your Feet) 方法，將上述技能融入日常思維中。 Priority Wise is a thinking approach for assessing problem situations accurately and comprehensively. Issues are identified and then prioritized? A plan is developed to resolve each high priority

18、issues.學(xué)員獲益 WHAT YOU WILL LEARN/ 對問題悄形取得一致、共通的理解，確保利益相關(guān)各方在熟知惜況，取得共 識的條件下采 取步驟。/ 對相關(guān)各方的利益進行合理的評估和分析。/ 根據(jù)一致的評佔標準排定優(yōu)先次序，以適應(yīng)特定的問題惜形。? Identify and list problems, issues and challenge?s?Establish priorities and allocate resources for each high priority issu?e? Choose Hie appropriate problem solving appro

19、ach to resolve each iss?ue? Participate responsively, communicate effectively, and gain consensus and commitment when working with others.?Integrate these skills into into day-to-day thinking through the Thinking ON YourFeet approach?TYPICAL OUTCOMES? Common and shared understanding of the problem s

20、ituation and ensuring that all stakeholders are well informed and agree before moving on.? Proper evaluation and analyses of all stakeholde9rsinterests.Priorities on agreed evaluation criteria that fit particular problem situation?4. 方案智慧 (Solution Wise) 學(xué)習(xí)如何制定高質(zhì)量決策，以及在最優(yōu)方案不明朗或者難度大時如何做出最正確決 策。 “方案智慧

21、教授一套決策前提分析、決策 H 的分析、決策要求分析的方法，這 是成功的 高級企業(yè)管理人員常用的決策方法。在對決策的各個要素進行周密分析 根底上，做出可能的 最有效決定。 Learn to make the best decision, even when finding that this optimal solution may be difficult and unclear.學(xué)習(xí)要點 WHAT IT IS? 如何實施相關(guān)利益方分析，為制定決策確立正確的方法、層次和定位。? 如何制定關(guān)鍵決策要求，以確保實現(xiàn)自己真正的需要。? 如何評估可選行動途徑，并分析各方案涉及的風(fēng)險。? 如何根據(jù)短期

22、和長期需要，創(chuàng)立最優(yōu)解決方案。? 如何對你專業(yè)領(lǐng)域之外的提議進行評估。? 如何鼓勵他人參與過程，以確保他們支持最優(yōu)選擇。Solution Wise is a thinking approach that successful executives use to analyze all components of business decisions: the reasons for making the decision, the purpose of the decision, and the decision requirement?s Based on careful analyses

23、of these components, you will be able to find the most effective solution possible?學(xué)員獲益 WHAT YOU WILL LEARN/ 解決問題者將學(xué)會使用各種技術(shù)，將各式各樣的意見、喜好和偏見統(tǒng)一形 成適合于企業(yè)和員工的綜合性方案結(jié)果。? How to conduct a Stakeholder analysis to determine the correct approach, the level and the positioning for the decision.? How to develop k

24、ey decision requirements to ensure that you accomplish what you really need to.? How to evaluate alternative courses of action and address the risks involved in each ? How to create the optimal solution based on long and short-term requirements.? How to evaluate recommendations made to you even if t

25、hey fall outside your area of expertise ? How to involve others in 什 le process to ensure buy-in to the optimal choic?eTYPICAL OUTCOMEProblems solvers will have the ability to use various techniques to forge diverse opinions, preferences and prejudices into a single holistic outcome for the company

26、and its employees.5.風(fēng)險智慧 (Risk Wise) 學(xué)習(xí)和運用一套問題預(yù)見和超前管理問題的獨特流程?！帮L(fēng)險智慧集中在遠期汁劃。它所答復(fù)的問題是：如果岀現(xiàn)，會發(fā)生？通過評 估形勢和特定的信息，減少潛在問題的數(shù)量及嚴重程度，為未來岀現(xiàn)的潛在問題預(yù)設(shè)跳 板。 Optional: Only applicable for the four-day workshop?Learn and apply a unique process to anticipate potential problems before they occur and then to manage them pr

27、oactively.學(xué)習(xí)要點 WHAT IT IS? 揭示各種方案、項口或運營中的潛在問題和薄弱環(huán)節(jié)。? 評價未來的威脅，確定其嚴重程度和發(fā)生概率。?找到并制定預(yù)防措施，以確保H前行動的未來成功。?制定并實施應(yīng)急行動方案，以保障方案中的特定環(huán)節(jié)。Risk Wise is a process that focuses on fiitiire plaimiiig. It an swers the questi on, What could happen if ?？ Leani how to reduce the number and severity of potentialproblems by

28、 assessing the situation and using specific information as the springboard for proactive acti ons?學(xué)員獲益 WHAT YOU WILL LEARN這個層面的思維將成為自然的思維技術(shù)，使得解決問題者能夠在所有行動中變得更有預(yù)見性，從而提高工作中的成功時機。? To uncover potential problems and vulnerable areas in any plan, project, or operatio n.?To assess future threats and to de

29、term ine their serious ness and probability?To ide ntify and develop preve ntive acti ons to en sure the future success of ongoingactivities.? To develop and impleme nt contingency acti ons to protect specific areas of your pla n?TY PICAL OUTCOMEThis thinking dimension becomes a natural thinking ski

30、ll that enables the problem solver to become more proactive in all acti ons, thus improv ing the cha nee of success in his or her job ?課程時間及組合方法解決問題課程：思考智慧砂+根源智慧？ = 2天決策課程：優(yōu)先智慧“ 1 +方案智慧？= 2天解決問題和決策課程：思考智慧T +根源智慧血+優(yōu)先智慧？ +方案智慧TM = 3天解決問題.決策和風(fēng)險管理課程：思考智慧血+根源智慧血+優(yōu)先智慧？ +方案智慧？ +風(fēng)險智慧?二 4天解決問題課程的目標 Problem S

31、olvi ng Aim大多數(shù)企業(yè)缺乏系統(tǒng)、標準的途徑，來迅速有效地解決問題。結(jié)果，“試著看和“定罪責(zé)盛行，浪費了珍貴的時間和金錢。解決問題課程的益處在于，通過業(yè)已證明的有效方式，向?qū)W員提供一套通用的方法和語匯，使其具備發(fā)現(xiàn)問題根源的能力，從而能更有效地參與企業(yè)的運作管理，節(jié)省時間和金錢，消除問題重現(xiàn)，激發(fā)有創(chuàng)意的解決方案。Most compa nies lack a systematic and discipli ned approach to solve problems quickly and effectively. This results in loss of valuable ti

32、me and money as trail and error approaches and blame fixing abo und? The ben efit of our approach is in provid ing employees with a competency in a proven and tested method of finding causes to problems that will save time and money, eliminate recurring problems and stimulate innovative fixe?決策課程的目標

33、 Decision Making Aim當今，管理最重要的職能之一是有效客觀地決策。經(jīng)理人往往面對多種多樣的可 選方案，但 卻缺乏必要的技能來制定迅速、有效乂博采眾議的決策。我們的方法 的益處在于，讓學(xué)員具 備特定的信息釆集和分析技術(shù)，從而令他們能夠創(chuàng)立適合 各種情形的最正確方案。One of the most important functions of management today is making effective and objective decisions. Managers often have multiple and diverse alternatives, but

34、 often lack the necessary skills to make quick, effective and participative decisions. The benefit of our approach is equip participants with specific techniques for information gathering and analysis to enable then to create the best solution for any required situatio?nThinkingWorksAM解決問題、決策和風(fēng)險管理系列

35、課程的獨特之處在于強調(diào)應(yīng)用.解決實際工作問題。K & F 培訓(xùn)課程能幫助學(xué)員在解決復(fù)雜問題和制定有效決策的過程中， 組織信息 , 發(fā)揮自身經(jīng) 驗，并提高判斷力。學(xué)員有望獲得即刻立現(xiàn)的成果，并條理清晰地讓人理解自己關(guān)于問題真正原因的提議。MethodThis is a modular, one to three-day, comprehensive, hands-on, skill-building workshop that will equip participants with the techniques of effective problem solving and decision

36、 making. The use of case studies, owmjob problems and experiential leaning concepts ate utilized throughout the workshop?Participants will learn proven questioning techniques to gather accurate information. They will also improve their ability to organize and then evaluate that information to derive

37、 the best possible solution?Workshop CredentialsDr Charles Kepner, co-founder of Kepner-Tregoe, has teamed up with Matt-Thys Fourie to develop and offer the latest technology in Problem Solving and Decision Making. For the first time in the evolution of the field of problem solving and decision making, then have succeeded in integrating Intuitive, Rational and Creative thinking dimensions into a natural and easy to use step-by-step approach called Systems Thinkin?gThe key to the success of this new Kepner&Fouiie workshop is that it harness