酒店前廳部預(yù)訂管理程序手冊-SP-RM-RES-A110 Guest History (v)客史資料管理

1、國際酒店前廳預(yù)訂管理手冊International Hotel Front Office reservation management manual酒店管理之家國際酒店預(yù)訂操作程序手冊O(shè)perating procedures manual for international hotel reservationStandard & Procedure國際酒店管理程序標(biāo)準操作程序手冊SOPPosition: Reservations Sales Agent職位：預(yù)訂部銷售文員Department:Front Office/ Reservation Dept Header. Adrew Guo部門：

2、前廳部/預(yù)訂部部門經(jīng)理：GM Approval: Zhang LeiDate: 28 September 2004總經(jīng)理批準：日期：2004年9月28日Task: Guest History Code: RM-RES-A110任務(wù)：客史資料管理序號： RM-RES-A110Standard:Reservation shift leader will be responsible to keep guest profile database clean and eradicate any duplicated profiles.標(biāo)準預(yù)訂部主管負責(zé)客史數(shù)據(jù)的管理，并去掉重復(fù)的和無用的檔案。Proc

3、edure:Reservation Sales Agent should call up Guest Profile and verify to ensure that all data is correct and complete.Incomplete Guest Profiles will be informed to Reservations Shift Leader for following up.Reservation Shift Leader will check the Duplicate Profile Report weekly to maintain the datab

4、ase.Delete unused guest profile without history.Reservations Sales Manager should review the profile management for the profile completeness and the link with the Starlink regularly. 程序：預(yù)訂部銷售文員須時常查看客人檔案以確保其正確和完整。如發(fā)現(xiàn)不完整的檔案要立即通知預(yù)訂部主管進行處理。預(yù)訂部主管要打印每周重復(fù)客人檔案以進行數(shù)據(jù)管理。不完善和無用的檔案要被刪掉。為了使檔案管理更加完善并能與總部電腦順利連接，預(yù)訂部經(jīng)理應(yīng)定期與前臺經(jīng)理共同回顧我酒