商務英語口語實訓(上冊)Unit02BusinessReception教學課件

1、Unit Two Business Reception商務接待第1頁，共31頁。Part One Warm-up(1)As the secretary of the general manager, you are going to receive a VIP from USA. How will you make a schedule?第2頁，共31頁。Reference Answer Such a schedule may include receiving the customers, meeting, signing ceremony, sightseeing, vehicles, l

2、unch/dinner time, and the accompanying persons.第3頁，共31頁。 Key Word(s)：look forward toI look forward to your visit next week.我期待你下周的來訪。Look forward to your visit at the scene! 期待您的現(xiàn)場光臨！We look forward to your visit and cooperation.我們期待您的光臨與合作！Look forward to your visit, and sincerely cooperate with yo

3、u.期待你的來訪，真誠與你合作。第4頁，共31頁。Key Word(s)：make sureI want to make sure you have a pleasant stay in Beijing.我希望你們在北京的逗留愉快。Although Hong Kong is small in size, there is a lot to see, so make sure you stay for a long time!盡管香港不是很大，但是值得游覽的地方卻有很多，所以請留足夠的時間給你的香港之行。My job is to make sure that you all have a gre

4、at stay here with us and go away feeling relaxed and refreshed.我的工作是確定你們和我們呆在這一段時間，走之后感到輕松和清新。第5頁，共31頁。Key Word(s)：start withLets start with a brief tour around the Department.我們就開始先整個部門繞一下。Maybe we could start with the Product Development Department(也許我們可以先參觀一下產(chǎn)品開發(fā)部)Shall we start with the assembly

5、 line? 咱們從裝配線開始看好嗎？第6頁，共31頁。Key Word(s)：inspection/ quality controlAll of our products have to pass strict inspection before they go out. 我們所有的產(chǎn)品在出廠之前必須要通過嚴格的檢査。Products that are exported must go through strict inspection.出口的商品都要經(jīng)過嚴格的檢驗。All products have to pass strict inspection before they go out.

6、 No one can match us so far as quality! 所有產(chǎn)品出廠前必須要經(jīng)過嚴格檢查。就質(zhì)量而言，沒有任何廠家能和我們相比！第7頁，共31頁。Key Word(s): impressionWhats your impression on our factory? 您對我們工廠的印象如何？Id like to invite you to give your impression on our company.我誠摯地邀請您來對我公司的印象進行一些評點。第8頁，共31頁。 Key Word(s)：be impressed by .Frankly, Ms. Sloan,

7、I was very impressed by your letter and talking to you has reinforced that good impression.坦白地說，斯洛恩女士，我對你的來信印象深刻，和你的交談更加深了這種良好的印象We were most impressed by your efficiency.我們很欽佩你的工作效率。Im impressed by your approach to business.你們經(jīng)營業(yè)務的方法給我留下了很深的印象第9頁，共31頁。Key Word(s)：have got to We have got to rush to

8、the airport. 我們必須趕緊去機場。Sorry, I have got to go now .抱歉，我現(xiàn)在非走不可了。First he has to go to reception.首先，他得去接待處。第10頁，共31頁。Part Three Classroom Activities Classroom Activity 11. The first impression a guest has of a hotel is the way the doorman or the clerk greets him/her. Usually a guest forms his opinion

9、 of the hotel by the reception he first receives. Discuss the two topics with your partners: (1) Tell some ways to make a guest feel welcome.(2) Why is a guests first impression of the hotel important?第11頁，共31頁。Reference Answers(1)Make your appearance look nice. Try to be hospitable, amicable, court

10、eous, respectful to the customers and yourself, cooperative, honest, faithful and dedicated.(2) Later communication may be based on the first impression.第12頁，共31頁。Classroom Activity 22. You are going to to receive a foreign businessman. Try to make a dialougue with him/her, arranging for his/her vis

11、it in Beijing.第13頁，共31頁。Sample DialogueA: Good morning, Mr. Wilson.B: Good morning, Li,A: Did you have a good rest last night? B: Yes, I had a sound sleep in the night. A: And what do you think of the room?B: Oh, the room is very nice. Its very kind of you to get me such a bright and comfortable roo

12、m.A: Im glad you like it.B: I like it very much. Thank you.A: How many times have you been to China? B: I am a stranger here, but Ive been looking forward to visiting Beijing.第14頁，共31頁。A: Sightseeing is our agenda today.B: Nice. I know Shanghai is the most interesting tourist sights for visitors. I

13、have heard of the Imperial Palace, the Summer Palace, and the Great Wall.A: Not just sightseeing. Chinese cuisine, not greasy, wins its reputation for freshness, tenderness, softness, smoothness of its dishes with mellow fragrance.B: The Chinese cuisine is one of the world recognized celebrity dishe

14、s, it has a long history, and it was favored by the people of the world. 第15頁，共31頁。A: Right. You get the chance to try the dishes I recommended.B: Wow my mouth is watering. A: We are having a dinner party tonight, celebrating another ten years of partnership!B: Thank you very much for your invitatio

15、n and hospitality.第16頁，共31頁。Classroom Activity 33. This morning, you will receive an important guest from USA, but you are late. Make a dialogue apologizing for being late and introducing your colleagues.第17頁，共31頁。Reference AnswersIm terribly sorry for being late, Bob. There was a traffic jam. Let m

16、e introduce my colleagues to you. This is 第18頁，共31頁。Part Five Homework 11. Discuss with your partners the best agenda for a VIP who is going to visit your company on business. Pay attention to the feasibility of your ideas.第19頁，共31頁。TipsSuch agenda may include receiving the customers, meeting, signi

17、ng ceremony, sightseeing, vehicles, lunch/dinner time, and the accompanying persons.第20頁，共31頁。Homework 22. Translate the following sentences into English.(1) 上午有一個商務會議。(1) There will be a business meeting in the morning.(2) 你有機會嘗一嘗佛跳墻。(2) You have the chance to have a taste of Buddha Skipping Wall.第

18、21頁，共31頁。(3) 西湖是個劃船的好地方。(3) The West Lake is a nice place for boating.(4) 你喜歡在哪見面，在辦公室或者在飯館附近？(4) Where do you prefer to meet, in the office or the restaurant nearby?(5) 你認為這兒天氣怎么樣？(5) How do you like the weather here?(6) 我期待你下周的來訪。(6) I look forward to your visit next week.第22頁，共31頁。(7) 我的工作是確定你們和我

19、們呆在這一段時間，走之后感到輕松和清新。(7) My job is to make sure that you all have a great stay here with us and go away feeling relaxed and refreshed.(8) 咱們從裝配線開始看好嗎？(8) Shall we start with the assembly line?(9) 然后我們可以參觀質(zhì)檢部。(9) Then we could visit the Quality Control Department.(10) 這邊兒請，這是你們的桌子。(10) This way please

20、, this is your table.第23頁，共31頁。(11) 我們所有的產(chǎn)品在出廠之前必須要通過嚴格的檢査。(11) All of our products have to pass strict inspection before they go out.(12) 我誠摯地邀請您來對我公司的印象進行一些評點。(12) Id like to invite you to give your impression on our company.(13) 我們很欽佩你的工作效率。(13) We were most impressed by your efficiency.(14) 我們今天

21、在這里是要回顧去年的工作并討論來年的工作計劃。(14) We are here today to examine our work in the last year and discuss our plan for the agenda.(15) 多么希望你能多呆一會兒。(15) How I wish you could stay longer.第24頁，共31頁。(16) 我們必須趕緊去機場。(16) We have got to rush to the airport.(17) 謝謝您這么多年的幫助。(17) Thank you for your help all these years.

22、(18) 讓我們同心協(xié)力，攜手共進，開創(chuàng)未來。(18) Let us work together hand in hand, create the future.(19) 我明天到機場為你送行。(19) I will see you off at the airport tomorrow.(20) 祝您一路順風。(20) I wish you a very good journey.第25頁，共31頁。Homework 33. Challenge: complete the sentences based on what you have learned. (1)There will be a

23、 _ daily _ _ meeting _in the morning.（上午有一個每日會議）(2) Have a taste_ of the nature _beauty_! (領略大自然的美麗 ！)(3) Where is a nice place for a _ one-day _ _ excursion _? (哪里是一日游的好地方？)(4) I prefer not to _ talk _ _ about _ this question at the moment. (我現(xiàn)在寧愿不談這個問題。)第26頁，共31頁。(5) How do you like Chinese food?(6) Look _ forward _ to your visit at the scene!(7) Ive come to make sure that you have a nice stay in Fuzhou. (8) Maybe we could start with the Product Development Department _(也許我們可以先參觀一下產(chǎn)品開發(fā)部)(9) Then we could look at