商務(wù)溝通技巧 charpter13課件

BusinessCommunicationFundamentalsChapterThirteenBeinganInterviewerKilleri.AnInterviewii.JobInterviewiii.QualitiesEmployersSeekiv.BeinganInterviewerKillerRank/Order

Factors/SkillsEvaluated

Rank/Order

Factors/SkillsEvaluated

AcademicPerformancePersonalAppearanceCreativityProblem-solvingDecision-makingSelf-motivationDelegationTimeManagementHumanRelationsTeamworkLeadershipWorkExperienceMultilingualAbilityWrittenCommunicationOralCommunicationI.SignificanceofCommunicativeSkillsII.外資企業(yè)招聘標(biāo)準(zhǔn)TaiwanTaiwan郭臺(tái)銘；60歲；臺(tái)灣首富；USD55億；2009Forbes排名142；富士康；世界500強(qiáng)；10,000億新臺(tái)幣II.外資企業(yè)招聘標(biāo)準(zhǔn)Taiwan1、個(gè)性及內(nèi)在特質(zhì)2、工作意愿3、三心：責(zé)任心、上進(jìn)心、企圖心4、努力程度5、工作歷練6、專業(yè)技能7、教育背景II.外資企業(yè)招聘標(biāo)準(zhǔn)SonySony

Sony的創(chuàng)始人之一盛田昭夫提出“學(xué)歷無(wú)用論”，主張“創(chuàng)新”、“務(wù)實(shí)”。Sony要求每位員工都以自信、積極的心態(tài)應(yīng)對(duì)順與逆的變化！II.外資企業(yè)招聘標(biāo)準(zhǔn)SonySony不刻意強(qiáng)調(diào)畢業(yè)新手與有經(jīng)驗(yàn)者的區(qū)別，認(rèn)為新員工都要重頭開(kāi)始，他們用人5大要素：1、好奇性2、恒心3、靈活性4、良好的心理素質(zhì)，經(jīng)得起打擊5、樂(lè)觀，學(xué)會(huì)反思總結(jié)國(guó)內(nèi)大企業(yè)用人標(biāo)準(zhǔn)1、敬業(yè)精神:一個(gè)人有沒(méi)有權(quán)利在這個(gè)世界上生存，看他能不能認(rèn)真地對(duì)待工作。能力不是主要的，如果認(rèn)真做好一個(gè)工作，往往還有更好的、更重要的工作等著你去做。這就是良性發(fā)展。2、忠誠(chéng):企業(yè)在招聘員工時(shí)，絕對(duì)不會(huì)去招聘一個(gè)不忠誠(chéng)的人…3、良好的人際關(guān)系:4、團(tuán)隊(duì)精神:作為一個(gè)獨(dú)立的員工，必須與公司制定的長(zhǎng)期計(jì)劃保持步調(diào)一致。員工需要關(guān)注其終身的努力方向，如提高自身及同事的能力，這就是團(tuán)隊(duì)精神的具體表現(xiàn)。國(guó)內(nèi)大企業(yè)用人標(biāo)準(zhǔn)8、具有較強(qiáng)的執(zhí)行力:9、找方法提高工作效率:遇到問(wèn)題就自己想辦法去解決，碰到困難就自己想辦法去克服，找方法提高工作效率。在企業(yè)里，沒(méi)有任何一件事情能夠比一個(gè)員工處理和解決問(wèn)題，更能表現(xiàn)出他的責(zé)任感、主動(dòng)性和獨(dú)當(dāng)一面的能力。10、維護(hù)企業(yè)形象:員工的形象代表著企業(yè)的形象，員工應(yīng)該隨時(shí)隨地維護(hù)企業(yè)形象。馬云阿里巴巴用人之道馬很早就提出“唐僧團(tuán)隊(duì)”的概念。唐僧是能力一般,卻是好的領(lǐng)導(dǎo)者,意志目標(biāo)異常堅(jiān)定。孫是本領(lǐng)高強(qiáng)的業(yè)務(wù)骨干,但企業(yè)里不能太多。八戒業(yè)務(wù)有限，但還算忠心；沙僧8小時(shí)工作制,到了點(diǎn)就挑擔(dān)子。同時(shí),員工第一:員工高興,客戶才會(huì)高興。互聯(lián)網(wǎng)需要所有人齊心協(xié)力打出來(lái),公司沒(méi)有固定套路按部就班,需要跨部門的配合,團(tuán)隊(duì)力量。阿從不做大的廣告,或開(kāi)國(guó)內(nèi)的新聞發(fā)布會(huì)。一是風(fēng)險(xiǎn)投資必須節(jié)約;二是要用企業(yè)文化而不是直接利益吸引人才，拿不出高薪,馬用的是前程和熱情。阿的錢全投在客戶服務(wù)和員工培訓(xùn)身上。CCTV中國(guó)年度雇主調(diào)查,阿為10家最佳雇主之首。III.InterviewA.FourTypesofInterviewTherearefourmaintypesofinterviewrelatedtoanyindividual’semploymentoveraperiodoftime;allofthemsharethegeneralaimsandfunctionsdiscussedabove.

linterviewsforemploymentselection;interviewstoassess(appraise)workperformance;interviewstocounselordisciplineanemployee;interviewstodetectthereasonsforanindividualleavingajobJobInterviewJobInterview:ACartoonB.JobInterviewTechniques1.JobInterviewTipsPeopledecideaboutyouinthefirst10seconds.Youhavetomakeagoodfirstimpression.Alwaysaskinsightfulquestions.Learnasmuchasyoucanaboutthecompany.There'sreallyonlyonethingthat'sabsolutelycertainaboutinterviews:unlessthey'resimplygoingthroughthemotionsbecausetheyhavealreadyappointedsomeone,theywantittobeyou.DONOTBringafriendorrelativewithyou.Arrivelate.Askaboutthesalaryunlesstheinterviewerbringsitup.Speaknegativelyaboutaformeremployerorpastco-workers.Smoke,eveniftheinterviewerdoesandoffersyouacigarette.Chewgum.Answerwithasimple"yes"or"no."Explainwheneverpossible.Describethosethingsaboutyourselfthatrelatetothesituation.AskingtheRightQuestion!

Example:Wife:Wewillhavetogotosupermarkettomorrow.Husband:Why?Wife:Whydoyouthink?C.JobInterviewQuestionsWhydoyouwantthisjob?Whatdoyouknowaboutthiscompany?Whatqualitiesdoyouthinkwillberequiredforthisjob?Andwhatcanyoucontribute?Whatinterestsyouaboutourproduct(orservice)?Whatcanwe(thenewcompany)offerthatyourpreviouscompanycannotoffer?Howdoyoucommentonyourformercompany?D.TheWinningLook

Younevergetasecondchancetomakeafirstimpression.Womenwearatwo-piecesuitingreyordarkbluewithawhiteorpalecoloredblouseandconservativeheels.Menwearathree-piecesuitindarkblueorgrey,solidorwithasubduedpinstripe(細(xì)條紋),withapalebluesolidshirtandaconservativetie.E.AjobinterviewbytelephoneAjobinterviewbytelephonecanbeanexerciseinfrustration,fullofawkwardsilences.Or,itcanbeachancetosetyourselfapartfromthecompetition.Ineithercase,it'sallinhowyouprepare.Doyourhomework.GetfamiliarwiththeJOB!Showyourstuff.YourBest!Mindyourmannerisms.Smile!Iftheinterviewerstayssilentforlongperiodsoftime,he/shewantstoseehowyoureacttoatenseorawkwardsituation.Iftheintervieweremphaticallydisagreeswithyouandevenshowsannoyance,he/sheistryingtodeterminehowyoucounteractorrespondwhenfacedwithaconflictivesituation.Or,quitetheopposite,theinterviewermayshowcompleteandfriendlyagreementwithyouropinionssothatyou’llbemorelikelytoloweryourguardandappearasyoureallyare.VIDEOHowtoGetHired-JobInterviewTactics?HowtoAskforMore?一般情況下，用人單位在招人時(shí)，會(huì)在招聘簡(jiǎn)章上列出相應(yīng)崗位的待遇標(biāo)準(zhǔn)。但這個(gè)標(biāo)準(zhǔn)不是絕對(duì)的，可能有討價(jià)還價(jià)的余地。老板總是企圖用最低的工資聘用人員，想要爭(zhēng)取最高薪酬，你就得講究一些策略。首先，你對(duì)市場(chǎng)行情、自身素質(zhì)能力要有一個(gè)比較詳細(xì)的了解和判斷，給自己定一個(gè)比較科學(xué)的“身價(jià)”。關(guān)于這個(gè)問(wèn)題，你可以通過(guò)親朋好友了解一個(gè)大概，也可以通過(guò)一些職業(yè)中介機(jī)構(gòu)了解行情?？傊?，定“身價(jià)”必須實(shí)事求是，有一定的依據(jù)。HowtoAskforMore?其次，你要分析一下用人單位的特點(diǎn)。大企業(yè)由于福利保障制度較為完善，薪酬待遇有嚴(yán)格的標(biāo)準(zhǔn)，不易隨意改動(dòng)；而中小企業(yè)薪酬伸縮性較大。所以，如果你應(yīng)聘的是大企業(yè)，你只要問(wèn)清楚待遇問(wèn)題就行了，沒(méi)必要與它討價(jià)還價(jià)。要與用人單位討論薪金問(wèn)題，你得把握好時(shí)機(jī)。一般情況下，當(dāng)用人單位決定要錄用你，而你確實(shí)對(duì)它們提出的待遇不夠滿意時(shí)，才是你與用人單位討論薪酬問(wèn)題的最佳