對(duì)公共圖書館讀者自助服務(wù)的思考

1、對(duì)公共圖書館讀者自助效力的思索Research on the Reader Self-service at Public Library 鐘海珍 Zhong Hai-zhen address:kqzhz163(貴州省圖書館，貴州 貴陽 550004)Guizhou provincial Library ,Guiyang 550004, China . 1 讀者自助效力的沿革與擴(kuò)展 1. Origin and Development of the Readers Self-Service 1.1沿革：開架借閱效力讀者自助效力的雛形 1.1. Origin- Open Stack Borrowin

2、g Books as an Embryo of Readers Self Service. 1.2擴(kuò)展：公共圖書館讀者自助效力的內(nèi)容和方式 1.2 Extending : Contents and Modes of Readers Self - Service in a Public Library 1館內(nèi)：讀者自助閱覽、自助選擇書刊、自助借還圖書，自助復(fù)印資料 2網(wǎng)上：網(wǎng)上查詢、網(wǎng)上借閱、網(wǎng)上咨詢等 . 2.公共圖書館實(shí)施讀者自助效力的意義 2. Significance of Carrying Out Reader Self-Service in the Public Library 2.

3、1讀者自助效力突破公共圖書館傳統(tǒng)效力方式 2.1 Readers self-service breaks the traditional service mode of public library. 2.2讀者自助效力擴(kuò)展了公共圖書館的效力內(nèi)容 2.2. Readers self-service extending service contents of public library 1過去公共圖書館讀者效力內(nèi)容： 館內(nèi)閱覽、書刊外借、文獻(xiàn)復(fù)制、參考咨詢等 2公共圖書館讀者自助效力的重點(diǎn)： 讀者用戶指點(diǎn)培訓(xùn)任務(wù)、咨詢解答任務(wù)、自助網(wǎng)絡(luò) 信息效力等. 2.3加強(qiáng)公共圖書館的吸引力，擴(kuò)展讀者用戶

4、群 讀者自助效力方式： 2.3 Strengthen the attraction of public library and extend the readers and customers group 1調(diào)動(dòng)讀者客觀能動(dòng)性，突出讀者的主體位置 2營造輕松、自在、調(diào)和的氣氛. 2.4圖書館員的角色發(fā)生了改動(dòng) 2.4 Changed role of librarians 從傳統(tǒng)的“管理員和“效力員轉(zhuǎn)變?yōu)樾滦偷摹靶畔T和“導(dǎo)航者。. 3. 公共圖書館讀者自助效力的局限與措施 3. Limitations and Measures of Readers Self-Service of Public

5、 Library 3.1目前我國公共圖書館事業(yè)開展不平衡，擴(kuò)展讀者自助效力應(yīng)量力而行 3.1 Present development of public library undertaking being in a state of unbalance in our country and the extension of self-service on the basis of local actual conditions. 3.2 讀者的廣泛性及知識(shí)程度的差別性，促使自助效力與傳統(tǒng)效力方式并存 3.2 Urge simultaneous existence of self-service

6、 and traditional service mode due to readers from an extensive range and their knowledges difference. 1公共圖書館讀者面廣，用戶程度參差不平 2自助效力與傳統(tǒng)效力并舉. 3.3對(duì)讀者用戶知識(shí)程度和信息才干的培育提高是自助效力的關(guān)鍵 3.3. To improve readers knowledge level is the master key to self-service 1加強(qiáng)讀者用戶社會(huì)公德教育 2普及圖書館知識(shí)教育 3加強(qiáng)文獻(xiàn)信息檢索方法的培訓(xùn)指點(diǎn) 4圖書館現(xiàn)代化技術(shù)知識(shí)和操作技藝培訓(xùn) . 3.4讀者自助效力對(duì)館