2023學年完整公開課版物品丟失1

黑龍江工程學院昆侖旅游學院《導游英語》

緊急情況---物品丟失I.UsefulSentences1.Couldyouwaittilltomorrow?您能等到明天嗎？2.Andifthereisanythingmoreyouneed，pleaseletusknow.如果您還有什么需要的請告知我們。3.We’llsendsomeoneuprightawaywithtowels.我們會馬上派人給您送去毛巾。4.I’msurethewaitressdidn’tmeantoberude.我確定服務(wù)員并不想對您那么粗魯。5.Yousee,shemaybedoesn’tunderstandEnglishverywell.您看，她可能不是很懂英語。I.UsefulSentences6.Youcanusethefilereferencenumbertotraceyourbaggageonline.您可以使用查詢編碼在網(wǎng)上追蹤您的行李。7.Pleasetakecareofyourpersonalbelongingsinthecrowd.請在人群中看管好您的私人物品。8.CouldIseeyourbaggageclaimtagplease?我能看一下您的行李標簽嗎？9.Excuseme,givemesomefeaturesofyourluggage?您好，請給我一些更多的您行李的特征。10.Areyousureyouleftithere?您確定您把它放在這兒了？I.UsefulSentences11.Pleasewaitjustafewminute.請稍等幾分鐘。12.Yourluggagewasprobablymisplaced.您的行李可能是掛錯航班了。13.Wewilltracebackyourluggageandsendittoyouassoonaspossible.我們會跟蹤您的行李，并盡快把它交給您。14.Iwillmarkyourrequestinthecomputer.我會在電腦里備注您的要求。15.Youmaymakeafollow-upcall.您可以隨后打個電話跟蹤一下。II.Reading1.PassageReadingAboutMissingLuggageAguideshouldgivesecuritywarningsconstantly.Neverleavetheirbelongingsunguardedatanyplace.Examinepersonalitemstoseewhattheyhaveleftbehindeverytimebeforeleavingforalocation.Takeluggagecountandcarrythehandingoverprocedureveryscrupulously.Aguideshouldavoidkeepingimportantcertificatesforhisguests.Guestsshouldhavethedocumentssecurelyplacedonthebottomofadaypackwhilesightseeing.II.ReadingKeepthedoorandwindowsclosedassoonasthepassengersdisembarkthebus.Noshowingoffmoneyinpublicmakesatouristlessofatarget.Keepthemoneytotheskin.Evenifathiefseesthatthemoneyiskeptnexttoyourskin,hewillknowthatitistoodifficulttorobyouof.Keepcameraequipmentinadaypackandcarryitwithyoueverywhere.Inanyquestionablesituation,wearitinfrontofyou!Thisincludescrowdedbusstations,inqueuesinascenicspot,orevenstrollingdownthestreetintheft-pronecities.Lockthecameraequipmentinsideofyourrucksackwhereitcannotbeseenoreasilytaken.II.Reading2.ChineseTranslation行李丟失作為一名導游人員，應(yīng)時刻給予游客安全提醒。提醒游客在任何地方都需要有人看管行李。離開一個地點時要仔細檢查自己的物品是否有遺落。按步驟小心提取自己的行李。導游人員應(yīng)避免幫助游客保存重要的證件。游客在觀光時應(yīng)把重要文件安全的放在包裹的下方。導游人員在游客下觀光車后應(yīng)立即關(guān)好門窗。游客在公共場合不要炫耀自己財產(chǎn)，以減少成為盜竊目標。把錢放在貼身地方，這樣的話即使小偷想要偷盜也難以成功。攝影設(shè)備請隨身攜帶。在易出問題場合請放置胸前掛置。這些場合包括擁擠的車上，景點的隊伍，甚至是散步于易于偷竊的城市街頭.放置于背包內(nèi)時請鎖好設(shè)備，放置于不易被看到或拿到的地方。III.Dialogue1.DialogueA：TourGuideB：GuestA：MayIhelpyou,sir?B:oh,yes，isthisalltheluggage?A:YesIthinksoB：MyluggageseemstobemissingA：Howmanypiecesdoyouhave?B：Two.Alargeredhardcoveroneandasmalldarkblueone.Bothhavewheels.A:CouldIseeyourluggageclaimchecks?B:YeshereyouareA:MayIhaveyourfullname?B:JohnSmith.A:Justamoment.Iwillcheckitoutforyou.Well,Mr.Smithyourluggageseemstohavebeenmisplaced.III.DialogueIII.DialogueB:WhatamIsupposedtodo?Theyhaveallmythings.A:I’mterriblysorry.We’llgetintouchwiththeairlineandtrymybesttogetthembackassoonaspossible.Pleasefilloutthisclaimformwithyourchecknumber.B:Ok.Whatwillhappenifyoucan’tfindthem？A：Well,Mr.SmithIdonotworkfortheairline.Letmegetarepresentativefromtheairlinetospeakwithyou.Heorshecanansweryourquestionsmorecompletely.B:Myvacationisruined.I’msureI’llneverseemyluggageagain.A:Please,Mr.SmithLet’stalktoanairlineofficial.B:Allright.Let’sdoitrightnow.III.Dialogue2.ChineseTranslationA：導游B：游客A:先生有什么能幫助您的嗎？B：哦，是的，請問這是全部的行李了嗎？A:是的。B:那我的行李好像丟了。A：您一共帶了幾件行李？B:兩個。一個大的紅色硬殼行李還有一個小的深藍色的。兩個都有輪子。A:我能看一下您的行李牌嗎？B:好的，給你。A：請告訴我您的全名。III.DialogueB:約翰.史密斯。A：請稍等。我為您查一下。嗯，史密斯先生，您的行李好像是掛錯航班了。B:那我應(yīng)該怎么辦？我所有東西都在行李里。A:我非常抱歉。我們會馬上聯(lián)系航空公司，盡最大努力把他們盡快取回來。先請您填一下這個表格。B:好吧。那要是你們找不到怎么辦？A：嗯，史密斯先生，我并不供職于航空公司。讓我聯(lián)系航空公司的代表和您通話，她/他會更完整的回答您的問題。B:我的假期全毀了。我確定我再也不會看見我的行李了。A:史密斯先生，請和航空公司官員通話。B:好的。馬上。IV.Words&Expressions1. property n. [‘pr?p?t?] 所有物2. eventually adv. [?‘vent???l?] 最終，最后3. embassy n. [‘emb?s?] 大使館4. issue v. [‘?sj?u?] 頒發(fā)5. towel n. [‘ta??l] 毛巾6. LostandFoundOffice [l?st][fa?nd]['?f?s] 失物招領(lǐng)處7. turnin [t??n] 交還，上交8. suit-dressdepartment [‘sju:tdres][d?’pɑ?tm(?)nt]套裝部9. traveler’scheck [‘tr?v?l?][t?ek] 旅行支票10. lostpropertyreport [l?st][‘pr?p?t?][r?’p??t]失物單11. keepone’seyeoutfor [ki?p] 留意12. turnup [t??n][?p] 出現(xiàn)1